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Your Vrbo Cancellation Policy May Be Blocking Bookings
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Hi [first name],
We noticed your Vrbo cancellation policy looks similar to one of Vrbo’s supported options, like Moderate (100% refund ≥30 days) or Relaxed (100% refund ≥14 days), but with one key difference:
- A cancellation fee, or
- A refund amount that’s less than 100%
Because of this, Vrbo is treating your policy as non-refundable, even if your timing is close to their guidelines, which can lead to reduced visibility in Vrbo search results.
Performance Boost:- 30%+ increase in annual net booking value
- 10%+ higher booking conversion rate
- 3x more listing views
- 2x more property page clicks
What Travelers Want:- 77% of travelers prefer rentals with a flexible cancellation policy
- “Free Cancellation” is one of the top-used filters on Vrbo
- Listings with any non-refundable fees are excluded from these filters
We recommend removing any cancellation fees and ensuring 100% is refunded within the allowed window. This ensures full compatibility, makes your listings more visible in search results, and allows the Vrbo fees to be refunded to the guest.
If you have any questions or need help adjusting your settings, feel free to reach out.
Best regards,
The OwnerRez Team