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  • Channel Management » Channel Integrations » Airbnb

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Core Concepts » Bookings, Quotes, Inquiries

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Core Concepts » Bookings, Quotes, Inquiries

    ...ectly on the Arbnb platform via alteration requests () , and quotes are handled via special offers () .

    Those are only the default charges, though, at any point, you can change the charges to override the amount. Maybe you want to add a cleaning fee or subtract a last-minute discoun...

  • Core Concepts » Bookings, Quotes, Inquiries

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb channel integrated bookings between properties t...

  • Updates & Archives » Changelog » 2021

    ...QA for one property
    * Added option on discount codes to allow combining with other non code discounts
    * Added message on Airbnb listing delete to clarify option
    * Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
    * Fixed Quote & Email button to return to the correct "quoted" location
    * Added support for manually sending SMS triggers and templates...
  • Blog

    ...e I'm on the product team, I get to share upcoming product news every now and again. One of those things I'm really excited about is that we're working on overhauling the OwnerRez "Guest Forms." Good stuff!

    In the meantime, because it's a large overhaul, we know we needed to handle cell phones differently on the current forms. The cell phone field is first and that way if people have one number, it's...

  • Blog

    ...his to save the Stripe connection right away and then ask for the settings after the fact. That way, if you click away, the Stripe connection is still saved.

    We'll keep our eye on all the new 3DS2 stuff, but if you see something that seems off, let us know right away! Even if you're not a European merchant, keep an eye on your Stripe settings and processing history in OwnerRez and let us know if so...

  • Blog

    ...everybody, time to talk updates! This week, we've got a tidy little set of updates (about 16) to go through, all of which are enhancements or bug fixes. No new features to talk about, but the little stuff is important too! 💪

    * Enhancements & Tweaks
    * Bug Fixes Enhancements & Tweaks

    This was a small housekeeping week, so let's hop from lily pad to lily pad here in no particular order...

    A long...

  • Blog

    ...channels and more channel related feature throughout the rest of the year and into 2019.

    As vacation rental owners ourselves we're salivating over the possiblities and can't wait to get all of this stuff done! The current roadmap starts with booking.com content push, then into VRBO/HomeAway and Airbnb content push (both via channel bridge for everyone and direct integrations for 5+ property users). A...

  • Forums

    ...e a pricing tool, integrated, those rates change daily, regardless of whether they’re actually booked or not. This leads to big consistency issues in price adjustment. It often tries to do some crazy stuff and I have to manually change rates more often than I accept the new OR generated charges. I see others complain about this a lot in the unofficial OR FB group and would like to see this addressed.
  • Forums

    Cool stuff.
    It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
    Thanks for the hard work you guys do.
  • Forums

    ...pensing.  In the future, we will sync these fees and deposits with QuickBooks as well.  If you use Converge or some of the others, you probably won't get that for a while if ever.

    Just some other stuff to keep in mind.  The processing fee % isn't everything.

  • Forums

    Thanks for the feedback! We're continuing to develop our strategy on managing email, inbox/outbox stuff, and that's very helpful!

    In the meantime, we've put email history under Tools so you have a quick link to get back there.

  • Forums

    ...their real email address, populate it in OwnerRez, and then your scheduled emails will work for those bookings as well.

    We've got some enhancements for walled gardens planned for later this year -- stuff like parsing the booking and payment notifications so we can populate charges and payments, a guest "checkout" that would accept their email address and have them sign your renter agreement, etc. As...

  • Forums

    I think the minimum price setting takes care of them going too low, but I've never used it.

    Marinas Edge, have you gotten higher prices with the smart stuff turned on? Or does it always tend to hit your minimum?

  • Forums

    ...my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on...
  • Forums

    Perfect! I'm never quite sure where to look for stuff. Thank you.
  • Forums

    @Valerie - I think it's best to post requests for feature changes in the other forum, makes it easier for the OR team to not overlook it.

    I agree with your comments, there is a lot of value in keeping short term rental stuff all in one place.

  • Forums

    ...reaks a window and cancel their credit card.

    Question - have you asked Lynnbrook about interchange plus pricing? I'm wondering if they already have that. They seemed pretty amenable to most of the stuff we've talked to them about. It's possible that they already do that, if specifically asked.

  • Forums

    ...out a difference of $50 per month which more than covers whatever the gateway is monthly.

    When you say invoicing and pre-scheduled, are you talking about outside of VR bookings? For vacation rental stuff, we provide an invoice (quote) for guests and do payment schedules - does that not work for your needs? I guess that's the thing that it comes down to ultimately since it dictates what all processor...