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  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb channel integrated bookings between properties t...

  • Updates & Archives » Changelog » 2021

    ...QA for one property
    * Added option on discount codes to allow combining with other non code discounts
    * Added message on Airbnb listing delete to clarify option
    * Fixed issue where owner "used on" stuff doesn't update after deleting property > owner configuration
    * Fixed Quote & Email button to return to the correct "quoted" location
    * Added support for manually sending SMS triggers and templates...
  • Rezzy AI

    ...d Directives that Rezzy can reference to really "up her game."

    Frequently Asked Questions (FAQs) () are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can configure FAQs for i...

  • Core Concepts » Guests » Managing Guest Records

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Blog

    ...Let's sayyou use our calendar import to automatically import your Airbnb bookings. Because Airbnb doesn'tshare the guest's real email address, youneed to ask the guest for that (and probably other stuff) so that you can manually "clean up" the booking and keep your records up to date.

    Previously, you had to remember to manually email Airbnb guests and ask for information online. Now, OwnerRez will...

  • Forums

    ...y after 3 days after 5 days after and so forth it was first quoted, this would increase our bookings a lot. I used to have a high-school kid hired that would just go through the quote list and resend stuff that had been quoted in the last 3 or 4 days and he would look to make sure there was still availability on that unit, and if not he would do a new quote on a unit that was available. Then start send...
  • Blog

    ...now, we've been working on nuances in the core quote and booking engine, tightening up the workflow and doing loads of testing. Those items have been fully hammered down, and now we're on to the new stuff.

    Our list of new features and enhancements is quite large, over 150, and our beta users have provided a few more on top of that.

    As the new year emerges, we're working hard on the list. Here are s...

  • Blog

    Last night, we released an update that changed the login, register and reset-password pages; and fixed several minor bugs.

    Changes to the Login, Register, Reset Stuff

    Besides tweaking the design on the login pages to match previous updates, the login pages now uses a uniform login process that combines the application and website.

    To simplify, after the next release (0.7.3) users will have one login...

  • Forums

    ...ur needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn...
  • Blog

    ...ing them to even send an email?

    Want to allow wide-open inquiries for even no-date requests?

    Check out the widget settings now. There are a lot of new options.

    That's it for now

    Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.

    As always, if you've seen other change in the system and have ques...

  • Forums

    ...te.

    Is there a way to add a Privacy Notice to this? There is none on the dropdowns or the bottom. Granted, I did not spend much time on this yet, but not grasp how to add that "bottom" of the site stuff such as Privacy Notice, Terms & Conditions, etc.

    Do you have a stub for a VR privacy notice? Although I expect few Europeans, the GDPR does cause one to sit up and take notice. As if California wa...

  • Forums

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...
  • Forums

    ...ntains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!
  • Forums

    Our property calendar only goes down to the night, and there's a lot of stuff built round that. If you're doing multiple intraday bookings, you'd need to use a different method. If you are only doing one booking per day (but some are shorter than others), then you could make it work, but if you need to have two bookings on the same day it won't work unless you make multiple properties to hold simultane...
  • Forums

    ...ight away by users, others we found here before anyone reported it. It's all getting cleaned up now. As you refresh, you may notice some things changing slightly. Nothing dramatic, and it's all UI stuff. No data was lost or anything like that.

    -Michelle

  • Blog

    Agree with Blue about the questionable value of these pricing engines. If you manually adjust for holidays, weekends and recency (eg. way far out or way close) with stuff going up and down accordingly, you don't need the dynamic engines. I thought they were based on supply at one time (eg. PriceLabs would actually crawl sites and see what dates are taken) but that's not the case. They are just going up...
  • Forums

    ...e, use the Insert Field button to insert that custom field, and it'll be populated with the correct value for the property.

    Here's an article that walks you through this process (and also some other stuff with triggers):

  • Forums

    ...ort we have in OwnerRez, others go by QuickBooks. It depends on the level of data you have in each. If you fill OwnerRez with all of the data we can give a better report with vacation rental specific stuff like # of nights booked, perhaps rent vs. different non taxable items etc. This is actually our main focus area for development right now -- getting the numbers correct in OwnerRez and then being abl...
  • Forums

    ...uld be willing to be a tester if OR ever wanted to do that. I just don't think a lot of people have Vera/Zwave, (which is admittedly a more techie lock solution than the pre-packaged - simple-to-use stuff you get from August lock, and other home depot / Rona purchased hardware).

    Gelnn

    Hmmm....

  • Forums

    ...ey guys,

    Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the new stuff we don't. As it happens, we are in the middle of upgrading our RemoteLock support to handle their newer APIs and we are adding Kaba as well.

    We would like to support Vera and Zwave but it's more co...