Episode Fifteen of Walk ’n Talk: The Business Behind Vacation Rentals podcast is live!
Welcome to the Walk ’n Talk podcast, hosted by Paul Waldschmidt and Chris Hynes, CEO and CTO of OwnerRez. Inspired by their weekly walks, each episode captures the candid conversations that have shaped product decisions and strategy at OwnerRez over the years. Whether you’re a host, vacation rental manager, entrepreneur, or just curious how the industry works, this is your opportunity to listen in and hopefully walk away with ideas you can apply to your own business.
🎙️ Episode 15 Now Live
EP15 - When Process Replaces Hospitality
In Episode Fifteen, Paul and Chris discuss the growing tension between hospitality and process in the vacation rental industry. They explore how rental agreements, fees, upsells, security measures, and other layers of process can sometimes create friction that works against the guest experience. They also share some key takeaways from their experience at Keys100.
You’ll hear about:
- Key takeaways from Keys100
- When process gets in the way of hospitality
- The hidden cost of friction in the guest experience
- Why some travelers are heading back to hotels
- How tools used correctly can support hospitality
It’s a raw conversation about recent vacation rental experiences, hospitality, and where Paul and Chris think the industry sometimes gets it wrong.
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Walk ’n Talk: The Business Behind Vacation Rentals is available on:
New episodes are already in the works, and we can’t wait for you to join us on the walk.