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If you are receiving failure notifications, it means that we have tried to reach out to your webhook endpoint (configured on your OAuth App) but are unable to send the requested webhook data to you. You should review if your server is setup correctly.
You can see the specific details of the failing requests, as well as retry them if you like, by viewing the Webhooks tab on the OAuth App page.
If you do not need the webhooks, you can disable them per type on the OAuth App configuration. However, we strongly advise against implementing polling as our rate limiting will kick in and block your requests if you exceed our limits.
Additionally, we do require that App developers who wish to distribute their app to other users must implement at least the application_authorization_revoked webhook.
I have a woocommerce site where I have integrated ownerrez successfully. Though I have repeatedly received the message regarding webhook failure. Can you please help me that why I got these mails? Is there anything wrong with the integration?
Is anyone else having issues with the display of their widgets on their wordpress website? Webmaster installed the Beta version of the OR plugin today to see how that worked and the other widgets started displaying strangely. She disabled the plugin but the problem persists. The msg, "Please correct the errors below." is also displaying above those widgets. They were working just fine a few days ago.
Alas, no - there's no technical reason from OwnerRez' perspective why it won't work, it's just that Kaba doesn't allow it. Perhaps if they get more people pushing them for this capability, they will finally add it - they announced it some years ago, but so far it has not yet happened.
Oh gahhhhh I can’t believe I just paid $700 to have this lock installed & its doesn’t work with owner rez. I feel super stupid. It’s the lock that everyone here in Panama City beach is pushing. Ughhhhh. I did a quick look here & saw an integration and just saw it’s for PM ONLY. Any news on this update? I’m dying 😵 ahhhhh!
Have you taken a look at this page?
https://www.ownerrez.com/support/articles/hosted-website-css-magic
If you have more specific questions, please write in to the Helpdesk with a detailed description of what you're trying to do, and we'll see if we can assist.
Hello! I am needing help with all this technical set up. Is this something you offer? Thanks!
I have the code working, thanks!
Yes, that's correct - "foo" represents a generic meaningless example tag name.
In the above example, is "foo" a tag name or some kind of value (I thought tags were boolean, either they existed or they didn't, so "foo" seems like a tag name, but want to be sure I'm not making a mistake)? Thanks.
The Trigger tag criteria includes tags set on the booking itself as well as on the property or guest.
How would adding the tag to the guest work with triggers (if at all), which appear to look at tags on bookings and not on guests...? If it doesn't, then adding the tag to the guest doesn't get me where I'm trying to get.
Currently, there's no way to set tags on bookings via API. You can set them on guests though, via PUT (to replace existing tags for the guest with the new set you pass) or PATCH (to add) like this:
PATCH https://app.ownerrez.com/guests/12345
{
"Tags" : [ "7890", "foo" ]
}
You can pass either a tag id or a tag name.
I have the booking ID, I can figure out the tag ID # from the UI... I can't figure out what call to do in the API to change the value of a booking's tag from false to true. Because the tag is being used to fire a trigger, it's important that I find a way to set it's value based on external conditions (via the API). Thanks.
Follow up for posterity:
q={q} the best results came from q being the last name, but then filter the output by the guest Id to make sure we picked up the right one. Supposed to also be able to use the email address, but that returned bad data more often than I preferred.
Hi Lui,
We do have a webhooks architecture in place, but it has not been fleshed out with lots of event types yet. We hope to add a lot more features to that as we flesh out our API v2. I can't give any specific timeline on that yet, though.
Hello OR World,
I would be interested in learning more about the OwnerRez use or thoughts of webhooks.
My specific requests would be:
Being able to define in the account webhooks for reservation changes and one for account termination.
Use cases are:
Reservation Change - Any change in a reservation would call a web address to notify me or a 3rd party if the dates, prices, number of people, or adding a pet happened.
Account Termination - Upon the removal from the active status of an OwnerRez account there be a webhook call that let the receiver take specific actions. An example of this is notice to end a coexisting service account.
Yep, that API is pretty old and we're working on an update. I'll send you some details on an alternate API you can use in the meantime.
Attempting something with the OR API...
I can get the booking details using the numbers from the reservation ID, but the guest info includes several IDs related to other objects (address, phone, email), some of which don't appear to be available as objects to query via the API.
But it looks like the Guest object is available to query, just not documented how to query it (?q={q} isn't obvious enough). Please advise.
I'm Having a similar issue and can't figure out how to get the Book Now Quote Info Box colors changed. I found that the class=booknow-quote-info box and changed the information I needed changed to:
.background-color {rgb(191, 248, 70)}
.background-image {linear-gradient(rgb(191, 248, 70) 0%, rgb(167, 215, 62) 100%)}
.border-bottom-color {rgb(0, 128, 0)}
.border-left-color {rgb(0, 128, 0)}
.border-right-color {rgb(0, 128, 0)}
.border-top-color {rgb(0, 128, 0)}
.color {rgb(0, 128, 0)}
.alert-info {
rgb(0, 128, 0)}
posted this in the OwnerRez Widget but doesn't seem to work. Am I missing something by not listing the CSS class?
I've heard some feedback they may be planning changes to the API, but nothing concrete yet. Will let you know as soon as we know!
Boosting this to see if there are any new folks who need integration but do not qualify for the property management requirement of 10+ locks.
WOULD LOVE TO HAVE THIS FEATURE!
Chris Hynes - Who do we need to bug at Kaba?
Per OR:
We are collecting a list of folks with less than 10 locks to see if Kaba will add support for this scenario at some point if we get enough requests. If this applies to you, email us and we'll add you to the list: help@ownerreservations.com
You can also apply CSS on element types or other classes already there. In this case it looks like you already figured it out :-D -- apply the color on the label element.
We do need to go through and give each element in the widgets its own class so it's even easier to style -- that's on our voluminous TODO list already ;-)
Hi everyone. I am kind of OCD about my website look. I want all headings and titles matched by color, etc. This means I will use the CSS portion of OwnerRez with my widgets. I know how to use CSS but I don't know how to use it on OwnerRez. For example, on my website, I would write the CSS and give each style a name, and then I would call that name in the html code when I wanted to use that style. However, with a widget, I don't know what names the widget is calling. I can't see the widget code. How do I use CSS on OwnerRez? Specifically, I want the headings on my fillable blanks (like name, phone number on the quoting/inquiry widget) to be navy blue instead of black. How would I get that? Thanks!
Here is the widget on my page:
www.RentWaterscape.com/A312orz
Not yet, but that's a good nudge -- I'll check with Kaba and see if they've got any updates for us.
Any update on folks using the Kaba locks integration if we only have 1 or a few properties? Thanks.
I'm just going to drop this little picture right here... 😉
I am planning to run wheelhouse for one property and pricelabs for another and maybe Beyond pricing for a third to see if one produces favorable revenue compared to the others. The actual cost is minor compared to any possible revenue enhancement. I plan to run this for at least a few months and see as compared to a baseline
Did you say Wheelhouse? So I will be able to use Wheelhouse for pricing and then push rates out? Brilliant. I did not buy into PriceLabs because of cost...
Both of them had said their API would be ready for integration, but we are still waiting on them to complete the API.
