Direct Booking Communication: E-Mails, Notifications, Alerts, and Co-Hosts
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Shawn H
Feb 13, 2025 8:12 PM
OR Team Member Joined Aug, 2021 298 posts

I agree. I'd love to see an OR guest communication phone app, allowing push notifications, that has all the threads from the various OTAs while also being connected to a text portal imbedded in an OR direct-booking page. If OR included the option for co-host communications over this, it might even circumvent VRBO's deficiencies in that realm, or perhaps even simplify/extend the co-hosting option across all API-connected OTAs.

by Doug – Jan 9, 2025 4:22 AM (UTC)

Hi Doug,

While we don't have a published app in the app stores, the OwnerRez progressive web app, which is saved as an app icon on your phone, supports push notifications. Supported Devices

Team Access allows for your "co-hosts" to communicate inside OwnerRez with guests via Airbnb, Vrbo, and Booking.com. We have tiered permissions coming soon that can limit access by property/ies. Team Access Overview

Coming soon:

Michael J
Aug 12, 2025 10:21 AM
Joined Jul, 2023 14 posts

I agree. I'd love to see an OR guest communication phone app, allowing push notifications, that has all the threads from the various OTAs while also being connected to a text portal imbedded in an OR direct-booking page. If OR included the option for co-host communications over this, it might even circumvent VRBO's deficiencies in that realm, or perhaps even simplify/extend the co-hosting option across all API-connected OTAs.

by Doug – Jan 9, 2025 4:22 AM (UTC)

Hi Doug,

While we don't have a published app in the app stores, the OwnerRez progressive web app, which is saved as an app icon on your phone, supports push notifications. Supported Devices

Team Access allows for your "co-hosts" to communicate inside OwnerRez with guests via Airbnb, Vrbo, and Booking.com. We have tiered permissions coming soon that can limit access by property/ies. Team Access Overview

Coming soon:

by Shawn H – Feb 14, 2025 1:12 AM (UTC)

Shawn H

Do you have an ETA on this feature?  I am very close to needing a co-host to answer guest messages, but I don't want them to see financials.
Thanks

Bri
Oct 27, 2025 10:15 AM
OR Team Member Joined Mar, 2022 534 posts

Hi Michael,

Limited Access is available now, but still allows for those Limited Access users to see booking financials for bookings at properties they have access to, for now.

We have a Feature Request here that I think aligns more closely with what you're looking for. Feel free to visit it and give it an upvote!

https://www.ownerrez.com/forums/requests/feature-request-granular-user-permissions-for-departmentbased-access