General Help and Questions

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Perfect! Thank you!

Agree we get the same the Heading <H1> etc. are not used so the SEO can't see those sections.

It's an option under Accommodations in the Property in OwnerRez.

How do I put this in my listings?

Yep! Seasons can have minimum nights and/or minimum weekend nights.

You can read more about seasons here: https://www.ownerrez.com/support/articles/rates-seasons-overview

I see this was being worked on 9 years ago, is there a way to set minimum night stays by season now?

Not sure what you're referring to, can you provide more specific information? It may be better to do this via an email to the Helpdesk rather than a public forum.

I'm getting duplicate headings. They aren't even good headings. How do I change them?
ustlcrentals.com

Thanks

I'm going to be unavailable to answer inquiries for about ten days later this year. I plan to have my calendar blocked off, so I will not be having guests. Is there an autoresponder to give an "out of the office" type response for my website, Airbnb, and VRBO channels? Is there a general configuration setting for this situation?

One other thing you probably should do - you don't want to lose all the accumulated SEO mojo of your old domain name, even if the new one is better. So, make sure to work with your domain registrar to set up a 301 redirect of the old domain to the new one.

https://www.ownerrez.com/support/articles/hosted-transitioning#redirecting-domains

Hi Scott, just change the domain name on the website settings to the new domain name (z.com). You should be able to edit that field. Before doing that, make sure to follow our Going Live steps to put the correct DNS records in place on the new domain name (z.com).

I currently have a live website (y.com) hosted on OwnerRez with a domain I purchased through Google. I recently acquired a new (better) website domain (z.com) we want to use, which I also purchased through Google. I want to retain the existing OR site hosted on OR entirely as-is--but have it listed under the new domain (z.com). How do I go about this? I looked for instructions on OR, and found a "Transitioning" page that refers to re-directing, etc. But that page refers to sites that are not hosted by OR's servers. So I'm not sure how to go about transferring a domain for a site that is already hosted by OR, and I simply need to change the domain. Thank you for any guidance!

No, you have to have at least a couple of photos in order to create a valid channel listing.

What if I have all of the info in OR but no photos yet? Can I still do the transfer from OR to VRBO/Airbnb?

You should see my triggers. I have 31 of them to cover all of the potential combinations. :)

I have two separate triggers for this:

-Send Welcome Email 7 days before arrival IF RA is signed and deposit scheduled
-Send Welcome Email WHEN RA is signed IF arrival date is less than or equal to 7 days from now

That covers both situations, although there's a brief overlap where if someone signs the RA in the early morning 7 days before arrival, they may get the email when they sign and again at the time my trigger is scheduled to fire later that same day.

I also have the same email scheduled to go out 1 day before arrival just as a reminder and so it's closer to the top of their inbox for their arrival. It also helps to catch any issues where it might not have gotten sent earlier.

No, Airbnb automatically takes care of payments. The payments are there; OR just doesn't know about them until you run Channel Bridge. I run Channel Bridge to pick up details the API doesn't transmit shortly after the first of the month as part of my monthly financials. You can run it more frequently, but since I run financials monthly, I don't see much benefit to running it more often than that.

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

Usually Airbnb will require you to provide banking information so they can transfer the funds to you.

It is essential that this information gets collected at time of booking in order to have cots and high chairs ready and most importantly, protection around swimming pools.
This is irrespective of the occupancy policies but it should be in line with the major portals settings which is that infants are non-paying guests and are not accounted in occupancy totals.

OR team, another user asking for a merge field for "Discount". We need two, one for the amount and one for the description of the discount. Thanks!

Do I need to also enter a payment method directly into Airbnb then?

I have a template that sends door code and other information 1 week prior to arrival, however that should only be sent once the rental agreement has been signed. If someone books less than 1 week away, what happens to this email, do I need to send it manually once they sign? Or is there a way to set it up to send as soon as they sign renter agreement?

This was an incorrect message returned by Airbnb for a couple of hours last night. They've since fixed the problem.

If you're still seeing an error in OwnerRez, trigger a full push for the property and that'll fix it.

I cannot push content on a handful of listings due to an error. I clicked on address, I don't see a place for the country code. Any ideas?

We don't announce timelines for development because unexpected issues can pop up, well, unexpectedly - but I do know some of this functionality is in work, and we do prefer to finish what we start whenever possible.

Yes, this is an API-only feature.

Is there a timeline for adding this yet? There are some "snippets" that I constantly use when replying to inquiries, including my closing/name/company, that I don't want to have to retype so often. Many times people will ask for "next weekend" or "x number of guests" and I have to ask for more detailed info. It gets tedious.

Is this only available to API integrations?
Thanks

Brilliant. Thanks for that. All sorted now.

That sounds like potentially a problem in the Airbnb system - you may want to reach out to their tech support. If that doesn't help, please send us full details to our Helpdesk and we'll assist with the investigation.

Another possibility is that you have an active iCal import from Airbnb - you don't want to have that if you are using the API, as it can create infinite loops.