General Help and Questions

Sort by

• Newest Reply
• Newest Topic

Who is the Best Credit Card Processor for OwnerRez?
Which one works the best with QBO and your accountant.
Sometimes a cheap processor is a pain for the accountant to deal with so any savings is lost in increased accountant fees.
We use Lynbrook and they are over 3% :( and do not show fees per transaction, only fees for the entire month.

The future of STR management dashboards belongs to the service that figures out how badly needed the items mentioned below are!

Hi Christine,

We do not have a full trust accounting system where we show you what money is held in liability. That's something we're working on for the future but isn't in the system right now.

Our PM module is designed to make it really easy to calculate how much you owe the owner (and yourself as the PM) on a regular monthly basis. It keeps track for what commission you've earned, what expenses need to be reimbursed and the owner should have remitted each month. There are a lot of settings and options surrounding that, but at the core, that's what the PM area does. You then have tools to email out those statements and record payouts as well. Payouts and statements are separate. You can generate statement without doing a payout, though most of the time they go together. You can also automatically sync payouts into QuickBooks so that there is a "check to print" or an "unpaid bill" recorded in your QuickBooks that you then use QuickBooks to send the actual money.

In terms of QuickBooks integration, only that final payouts part is synced over to QuickBooks. The other QB thing we do is sync booking and payment data to QB which become invoices and paments on the QB side. I highly highly recommend watching this QB video as it explains everything you can do with the QB integration:

https://www.ownerrez.com/support/articles/quickbooks-how-syncing-works

Again, to be clear, that does not provide trust accounting.

Our PM system assumes you have an Escrow bank account and an Operations (or "Primary") bank account. When you get paid for bookings by guests, that money flows to Escrow. At the end of the month, when you generate statements for owners and yourself (as the PM) money is then moved out of Escrow. When you pay yourself, that money is transferred from Escrow to your Operations account.

Expenses that need to be reimbursed can also be recorded and those are factored into the monthly statements. Expenses can be made from Escrow or Operations depending on how you paid for them, and the system will know whether the money neesd to be reimbursed to you or not. Only expenses that need to be reimbursed (by the owner) should be recorded in OR, not all expense for your business. If it's an expense that you paid for for yourself (eg. printer paper) then you don't need to record that in OR. Only expenses that affect the owner should be recorded in OR.

Hmm. The most important part there is the page title in the <h1> Then the property names are in <h2>'s. There are other page elements like rates that are in lower heading levels.

Ok here is a screenshot link of the SEO results for the headers on my page.

https://photos.app.goo.gl/e4R9HkHEU86Q36Zf6

Will that help?

Lacey

Hello,

I am currently setting up my first client as a property manager and having a hard time with the trust accounting structure. I have a separate bank account and am in the process of setting up a separate merchant account thru Elavon.
OR said ask my accountant on how to set up best, but she said to have a separate account (bank and cc) for each client. I am not going to do that -will just have 1 trust bank and cc account and need help with the whole structure and how it integrates with Airbnb and OR. VRBO seems easy bc they do not take my payments anymore since I am API integrated. OR said they are working on the PM module, but I need to set this up asap. Will QB integration help with this? Want to KISS. Looking for recommendations please on the whole picture. TIA

The hosted website will automatically use <h1>'s for page headers and <h2>'s for sections within a page.

Can you be a bit more specific about the page you're having an issue with and the exact content that's in question?

Easiest way is to send a link and screenshot pointing out the HTML to the help desk and we'll have a look.

Perfect! Thank you!

Agree we get the same the Heading <H1> etc. are not used so the SEO can't see those sections.

It's an option under Accommodations in the Property in OwnerRez.

How do I put this in my listings?

Yep! Seasons can have minimum nights and/or minimum weekend nights.

You can read more about seasons here: https://www.ownerrez.com/support/articles/rates-seasons-overview

I see this was being worked on 9 years ago, is there a way to set minimum night stays by season now?

Not sure what you're referring to, can you provide more specific information? It may be better to do this via an email to the Helpdesk rather than a public forum.

I'm getting duplicate headings. They aren't even good headings. How do I change them?
ustlcrentals.com

Thanks

I'm going to be unavailable to answer inquiries for about ten days later this year. I plan to have my calendar blocked off, so I will not be having guests. Is there an autoresponder to give an "out of the office" type response for my website, Airbnb, and VRBO channels? Is there a general configuration setting for this situation?

One other thing you probably should do - you don't want to lose all the accumulated SEO mojo of your old domain name, even if the new one is better. So, make sure to work with your domain registrar to set up a 301 redirect of the old domain to the new one.

https://www.ownerrez.com/support/articles/hosted-transitioning#redirecting-domains

Hi Scott, just change the domain name on the website settings to the new domain name (z.com). You should be able to edit that field. Before doing that, make sure to follow our Going Live steps to put the correct DNS records in place on the new domain name (z.com).

I currently have a live website (y.com) hosted on OwnerRez with a domain I purchased through Google. I recently acquired a new (better) website domain (z.com) we want to use, which I also purchased through Google. I want to retain the existing OR site hosted on OR entirely as-is--but have it listed under the new domain (z.com). How do I go about this? I looked for instructions on OR, and found a "Transitioning" page that refers to re-directing, etc. But that page refers to sites that are not hosted by OR's servers. So I'm not sure how to go about transferring a domain for a site that is already hosted by OR, and I simply need to change the domain. Thank you for any guidance!

No, you have to have at least a couple of photos in order to create a valid channel listing.

What if I have all of the info in OR but no photos yet? Can I still do the transfer from OR to VRBO/Airbnb?

You should see my triggers. I have 31 of them to cover all of the potential combinations. :)

I have two separate triggers for this:

-Send Welcome Email 7 days before arrival IF RA is signed and deposit scheduled
-Send Welcome Email WHEN RA is signed IF arrival date is less than or equal to 7 days from now

That covers both situations, although there's a brief overlap where if someone signs the RA in the early morning 7 days before arrival, they may get the email when they sign and again at the time my trigger is scheduled to fire later that same day.

I also have the same email scheduled to go out 1 day before arrival just as a reminder and so it's closer to the top of their inbox for their arrival. It also helps to catch any issues where it might not have gotten sent earlier.

No, Airbnb automatically takes care of payments. The payments are there; OR just doesn't know about them until you run Channel Bridge. I run Channel Bridge to pick up details the API doesn't transmit shortly after the first of the month as part of my monthly financials. You can run it more frequently, but since I run financials monthly, I don't see much benefit to running it more often than that.

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

Usually Airbnb will require you to provide banking information so they can transfer the funds to you.

It is essential that this information gets collected at time of booking in order to have cots and high chairs ready and most importantly, protection around swimming pools.
This is irrespective of the occupancy policies but it should be in line with the major portals settings which is that infants are non-paying guests and are not accounted in occupancy totals.

OR team, another user asking for a merge field for "Discount". We need two, one for the amount and one for the description of the discount. Thanks!

Do I need to also enter a payment method directly into Airbnb then?

I have a template that sends door code and other information 1 week prior to arrival, however that should only be sent once the rental agreement has been signed. If someone books less than 1 week away, what happens to this email, do I need to send it manually once they sign? Or is there a way to set it up to send as soon as they sign renter agreement?

This was an incorrect message returned by Airbnb for a couple of hours last night. They've since fixed the problem.

If you're still seeing an error in OwnerRez, trigger a full push for the property and that'll fix it.