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Yes, that happens sometimes. It's easy to fix, if you know for sure that the booking is in fact cancelled but OwnerRez just doesn't know that yet - simply cancel it manually in OwnerRez and then import the Channel Bridge file again.
Never mind. I think I did the Channel Bridge too early -- before the two systems synched. They synched several minutes ago and I re-ran it with success.
I'm getting the following error when I import bookings via Channel Bridge. There are only two records in the file; one is an update to cancel an existing reservation:
"1 row is valid. 1 row is invalid or caused errors while trying to import."
"Cancellation status of booking ORB4684144 (False) doesn't match cancellation status on import (True)."
The Status in the file for that booking reads "CANCELLED."
Please advise.
Thank you!
It is not possible to create custom URLs on Airbnb from OwnerRez - that can only be done in Airbnb itself.
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#changes
Airbnb has a separate Lead Time setting, in its API Settings page.
Can we have the Skip/IUnSkip buttons back, please? It's not a productive step having to select a dropdown. It's more difficult to scan this new page than before. If I am scanning to see if a message is relevant by the time I move my eyes across the huge expanse of white space to the action it is very easy to lose your place and be looking at a different message.
I agree the message screen needed a tidy up but the implementation of filters would have been better.
The original vertical layout was quicker and a better use of screen real estate. Can you please come up with a better solution.
Hello, I am on API to AirBNB. Where do I set the custom links? I have them set for several properties, but not my newer listings.
I have my properties set with a 2 day lead time because I can’t always accommodate same day booking. AirBnB is still allowing them and since I’m setup on ownerrez, I can’t change the setting direct in AirBnB. How do I get the lead time feature to work correctly so they can’t book same day…. Or it least i have to approve same day booking first.
We cannot recommend "the best" accountant, but we do know of some accountants that are familiar with both OwnerRez and QuickBooks Online. If you write into the Helpdesk and ask, we'll send you their contact information.
Well, speaking specifically of Lynnbrook, I know some clients have rates with them less than 2% - it all depends on their underwriting of your company. You may want to reach out to them for a re-evaluation.
Also, they can give you reports in many different ways, so don't stay stuck with reports that don't work for you.
Who is the best accountant for OwnerRez using the Quickbooks sync?
Who is the Best Credit Card Processor for OwnerRez?
Which one works the best with QBO and your accountant.
Sometimes a cheap processor is a pain for the accountant to deal with so any savings is lost in increased accountant fees.
We use Lynbrook and they are over 3% :( and do not show fees per transaction, only fees for the entire month.
The future of STR management dashboards belongs to the service that figures out how badly needed the items mentioned below are!
JTVRs said:
noise complaints, noiseaware essentially notifies the owner that there is sustained noise. But Noiseaware has no knowledge of who the guests are. It would be cool if the decision to notify the owner instead (current) INSTEAD called/emailed several of the signing parties and said that a noise complaint was received and they are in violation of their agreement!!! The first complaint comes from software, not the owner.Like that, Ring Video has no knowledge of the guests, only the owners. The PMS knows the guests currently booked. I plan to tell everyone that when they arrive (note on door and in communications), they need to push the doorbell. That will be my way of "meeting them." I will see them on my phone. And of course I am looking for unannounced animals, too many people, a frat party group.
In addition, the Doorbell camera should activate when they come and go, perhaps carrying out my television or bringing in a keg or large group or animal later.
Useful functions would be cutting a record of who stayed along with the Ring Video recordings. Without integration, OwnerRez knows who they are during that time, and the Doorbell knows nothing. It would help noting who came and potential violations. I am sure clever ideas could be thought up. Imagine if you worked with Ring Video to record a snapshot when they pushed the doorbell that became part of their PMS record! You integrate the information with the technology, and you get nice possibilities
Hi Christine,
We do not have a full trust accounting system where we show you what money is held in liability. That's something we're working on for the future but isn't in the system right now.
Our PM module is designed to make it really easy to calculate how much you owe the owner (and yourself as the PM) on a regular monthly basis. It keeps track for what commission you've earned, what expenses need to be reimbursed and the owner should have remitted each month. There are a lot of settings and options surrounding that, but at the core, that's what the PM area does. You then have tools to email out those statements and record payouts as well. Payouts and statements are separate. You can generate statement without doing a payout, though most of the time they go together. You can also automatically sync payouts into QuickBooks so that there is a "check to print" or an "unpaid bill" recorded in your QuickBooks that you then use QuickBooks to send the actual money.
In terms of QuickBooks integration, only that final payouts part is synced over to QuickBooks. The other QB thing we do is sync booking and payment data to QB which become invoices and paments on the QB side. I highly highly recommend watching this QB video as it explains everything you can do with the QB integration:
https://www.ownerrez.com/support/articles/quickbooks-how-syncing-works
Again, to be clear, that does not provide trust accounting.
Our PM system assumes you have an Escrow bank account and an Operations (or "Primary") bank account. When you get paid for bookings by guests, that money flows to Escrow. At the end of the month, when you generate statements for owners and yourself (as the PM) money is then moved out of Escrow. When you pay yourself, that money is transferred from Escrow to your Operations account.
Expenses that need to be reimbursed can also be recorded and those are factored into the monthly statements. Expenses can be made from Escrow or Operations depending on how you paid for them, and the system will know whether the money neesd to be reimbursed to you or not. Only expenses that need to be reimbursed (by the owner) should be recorded in OR, not all expense for your business. If it's an expense that you paid for for yourself (eg. printer paper) then you don't need to record that in OR. Only expenses that affect the owner should be recorded in OR.
Hmm. The most important part there is the page title in the <h1> Then the property names are in <h2>'s. There are other page elements like rates that are in lower heading levels.
Ok here is a screenshot link of the SEO results for the headers on my page.
https://photos.app.goo.gl/e4R9HkHEU86Q36Zf6
Will that help?
Lacey
Hello,
I am currently setting up my first client as a property manager and having a hard time with the trust accounting structure. I have a separate bank account and am in the process of setting up a separate merchant account thru Elavon.
OR said ask my accountant on how to set up best, but she said to have a separate account (bank and cc) for each client. I am not going to do that -will just have 1 trust bank and cc account and need help with the whole structure and how it integrates with Airbnb and OR. VRBO seems easy bc they do not take my payments anymore since I am API integrated. OR said they are working on the PM module, but I need to set this up asap. Will QB integration help with this? Want to KISS. Looking for recommendations please on the whole picture. TIA
The hosted website will automatically use <h1>'s for page headers and <h2>'s for sections within a page.
Can you be a bit more specific about the page you're having an issue with and the exact content that's in question?
Easiest way is to send a link and screenshot pointing out the HTML to the help desk and we'll have a look.
Perfect! Thank you!
Agree we get the same the Heading <H1> etc. are not used so the SEO can't see those sections.
It's an option under Accommodations in the Property in OwnerRez.
How do I put this in my listings?
Yep! Seasons can have minimum nights and/or minimum weekend nights.
You can read more about seasons here: https://www.ownerrez.com/support/articles/rates-seasons-overview
I see this was being worked on 9 years ago, is there a way to set minimum night stays by season now?
Not sure what you're referring to, can you provide more specific information? It may be better to do this via an email to the Helpdesk rather than a public forum.
I'm getting duplicate headings. They aren't even good headings. How do I change them?
ustlcrentals.com
Thanks
I'm going to be unavailable to answer inquiries for about ten days later this year. I plan to have my calendar blocked off, so I will not be having guests. Is there an autoresponder to give an "out of the office" type response for my website, Airbnb, and VRBO channels? Is there a general configuration setting for this situation?
One other thing you probably should do - you don't want to lose all the accumulated SEO mojo of your old domain name, even if the new one is better. So, make sure to work with your domain registrar to set up a 301 redirect of the old domain to the new one.
https://www.ownerrez.com/support/articles/hosted-transitioning#redirecting-domains
Hi Scott, just change the domain name on the website settings to the new domain name (z.com). You should be able to edit that field. Before doing that, make sure to follow our Going Live steps to put the correct DNS records in place on the new domain name (z.com).
I currently have a live website (y.com) hosted on OwnerRez with a domain I purchased through Google. I recently acquired a new (better) website domain (z.com) we want to use, which I also purchased through Google. I want to retain the existing OR site hosted on OR entirely as-is--but have it listed under the new domain (z.com). How do I go about this? I looked for instructions on OR, and found a "Transitioning" page that refers to re-directing, etc. But that page refers to sites that are not hosted by OR's servers. So I'm not sure how to go about transferring a domain for a site that is already hosted by OR, and I simply need to change the domain. Thank you for any guidance!
