General Help and Questions

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I am looking for a way to do this for final payment. I want to offer a two percent discount for check payments, and want to calculate the amount for them in the email.

Has anyone been able to automate this?

If you're API integrated this shouldn't happen. It might be something misconfigured. If you write in to us at help@ownerreservations.com we can take a look at your account and help you nail down the specifics.

After you setup the Vrbo integration, click the "Change Property Mappings" button on the properties tab of the channel. There you can select as many or as few properties to include as you like.

The rates you configure in OwnerRez are used for your direct bookings and channels, but you can add a premium increase to the channel integration settings. Alternatively you can add automated discounts to your direct bookings.

If you have more questions related to your account, write in to us at help@ownerreservations.com and we can get down to specifics.

I do a fair amount of BookDirect, and I charge differently (they save money) on my website for those bookings, so I don't want my rates pulled into the OTAs. How to I make sure that isn't happening? It seems as if it is doing that, and I just went in and changed them all (on the OTAs)

I think I have all of the settings correctly, but still received a booking from VRBO that is a back to back on the same day? One of my listings is remote and I need 24 hours between bookings. Is it that some are listed as "blocked" dates? Although the one I just received was for the same day as a booking, not a blocked date.

I want to set up API on VRBO to begin with (eventually abnb), but I only want ONE of my properties listed using API. I don't have or need the other property listed on VRBO or abnb, because I have wonderful regional listings that allow me to #bookdirect. It showed two listings when I went to the second "page" and didn't see anyway to disable it for the other listing. What am I missing?

Unfortunately, Airbnb only allows setting the check-in/out times to full hours. They do not support sending minutes for those check in/out times.

I am API connected with Airbnb. I want to set my check-in/out times to 4:30 PM and 9:30 AM. Airbnb will not update with the half hour change. The listing still shows 4:00 check-in and 9:00 check-out.

Thank you! I saw many email bounces today also, not typical too see many emails bounce.

We've got an update from Postmark that the problem is now mostly fixed and Verizon domains are starting to deliver emails correctly again. There may still be a few bounces tonight, but hopefully everything will work itself out completely by tomorrow.

I’m having the same problem.

Yep, looks like Verizon/Yahoo/AOL haven't fully fixed the issue yet where they're incorrectly bouncing emails in some cases.

Postmark, our email provider, is tracking the issue here: https://status.postmarkapp.com/incidents/161371

I got some bounces today too.

I first tried out Beyond Pricing and didn't like the fact that they asked you for your base price (the average of your airbnb bookings). After a while I swapped over to Pricelabs instead mainly due to the fact that they recommend your base price but now have many other benefits that I like even more than pricing. Pricelabs can also set your availability. For me I may want to have minimum stays of 30 days but for the next couple of months allow guests to book for a minimum of 2 days and pricelabs does all of that.

You can add a second Airbnb API connection, to the other owner's Airbnb account:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#multiple-accounts

That will bring in all the bookings. Then you can run Channel Bridge against their account to bring in past and payment data.

https://www.ownerrez.com/support/articles/channel-bridge-bringing-in-bookings-from-channels

I would like to add an AirBNB listing where the owner already has bookings. I need to transition this listing to my API. What is the best way to do this? Would I just link the calendar, then add the listing to API so any new bookings were API?

Yes, when this feature is fully released, Airbnb reviews won't be included.

I happily stumbled across this setting today. Sometimes going through OR settings is like a Costco Treasure Hunt.
The disclaimer shown when you turn it on is interesting. But my question is this:

We have Airbnb reviews in our OR reviews. Are those "skipped" when being synced to Vrbo to comply with the Vrbo policies?

Isn't there already a day of week trigger?

Has HTG come to its senses yet? 14% commission is WAY too high. They do not have recognition of vrbo or airbnb to command commission that high. Last time I checked 14% of 0 is still a 0, and that is how much they will get when owners upcharge their rates on HTG channel by that amount.

At present, no, there is no effective way to do that. This is planned for the future.

An empty unit report is a great idea!

Right now the only way to do that is not a report, but you can come in to the ribbon calendar and filter under the property section for available dates. That will hide any properties that are not available.

Like the title says, is there a way to automate responses to inquiries? I know its possible for automated responses from direct bookings but am not able to find a way to do it for Airbnb and VRBO.

Thanks

-K

We use the daily checklist for our cleaning staff, building managers, inspectors, etc. It would be useful to have a option to select "vacant rentals." This would allow us to easily see which units we can get into for maintenance issues, delivering product, deep cleans, etc. Even better would be if we could do a date range...then we could see the entire week which rentals are not occupied on certain days and schedule what is needed. Thanks!

True - so, you'll want to vote on this suggestion:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

Would like to be able to set a trigger that will go out on a specific day of the week in order to remind guests to take trash to the curb for trash pickup and back after pickup. I've looked at the triggers and trying to make that happen is next to impossible.

Thanks

Yes, those surcharges are pushed automatically to Vrbo using the API. If you are not using the API, that can't happen.

You can use Channel Bridge to manually push rates to Vrbo without the API:

https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airbnb-vrbo

When you do that, the surcharges are rolled into the rates pushed, so they won't appear separately on Vrbo, but will show up as higher rates.

For a variety of reasons, I am not API connected to VRBO. I noticed that when I updated my Cleaning Fee in OR, it did not get pushed to VRBO when I did my rates push. I can't seem to find in the documents if this is a manual update or if it is an automatic update. I'd appreciate if anyone could share their knowledge here.
Thanks