General Help and Questions

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anyone know how much stripe charges per authorization?

To capture additional information, add custom field definitions and mark them for entry during reservation and renter agreement signing.

Here's an article that walks you through: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

For guests, there's not yet a special "guest list" type field (we have plans for that). For now, just create multiple fields -- Guest 1 Name, Guest 2 Name, etc.

Could I also get this info please

Great. It appears all figures are in GBP now. You sorted that much quicker than I thought it could be. Many thanks

Yep, the currencies should all match for sure. Looks like the guest fee could be affected by a display setting that's showing USD in some cases. We tracked down a native price field that's got the underlying currency always and released an update to prefer that field.

Do another channel bridge download and you should now see GBP across the board.

There seems to be a slight issue with how channel bridge pulls financial data and how it deals with different currency.

We are UK users and so most of our AirBnB bookings comes via airbnb.co.uk, rather than .com. So all transactions are dealt with in GBP.

However it seems that AirBnB supplies raw data to Channel Bridge in a mixture of GBP and USD, which causes issues with certain fields.

For example on the 'Bookings' tab of the csv file you get when channel bridging, it swaps and changes currency values at will...

FIELDS
Total Amount - USD
Total Owner Amount - GBP
Total Guest Amount - USD
Total Guest Fee - USD
Total Host Fee - GBP
Total Cleaning Fee - GBP

Then on the 'Charges' tab, everything is in GBP

Now when importing that data in to OwnerRez most financial data is correct, as the fields it uses to populate the financials are dragged from the fields already in GBP in the cvs file... except for the 'Guest Listing Site Fee' which uses the 'Total Guest Fee' field to populate the data. That data is in USD and so populates OwnerRez with the USD amount, but as we have our OR account set to GBP currency, it puts a '£' sign next to a USD amount.

Where this has caused some slight issues is that when reviewing our nightly rates, we were under the impression the guests where paying more than they actually are. As we took our 'Total Charged' added the 'Guest Listing Site Fee' and assumed that is what the guests had paid via AirBnB, but now realise that figure is inflated because the currency issue.

Now I know this is more to do with 'how' and 'what' data AirBnB supplies to OR via channel bridge and I have no idea where AirBnB is getting the USD values, as all UK booking are invoiced and charged in GBP. They must do this conversion for their own internal accounting? Who knows?

So the question is, can airbnb supply the 'Total Guest Fee' data in the currency it was charged in, just like it does for other important fields?

This is clearly something that is skews the data for UK customers, but assume the same issue is present for other users around the world that have a different currency of anything other than USD?

Any help on this would be great. Cheers guys.

It usually ends up clickable in the guest's email inbox. But, you can also explicitly make it clickable by selecting the text of the field code in the editor, clicking the "Link" button on the editor menu (it looks like chain links), and the selecting the appropriate field code for the link.

I would recommend joining the chimp answers Facebook group to find out more about mailchimp.

I

Hopefully someone can help!

I'm having an issue inserting a field code {BULEASE} into a message template, which should come up as a link the guest can click to sign the rental agreement. When I enter the code and look at the preview, I see text that looks like "https://orez.io/v1" etc. but it's not clickable. When I copy/paste, the link works, but I don't understand why it's not a clickable hyperlink.

Thanks!

Good point.

- You don't need that for Airbnb, because Airbnb inquiries now come direct through the API, as you suggest.

- Vrbo doesn't work that way unfortunately, but we recommend using Vrbo's own messaging tools to handle Vrbo inquiries. Let OwnerRez take over after the guest has made a booking.

This is a question about Mailchimp or how other hosts send email marketing emails vs how to use OR. I am new to OR and have collected 26 emails from bookings! I would like to send an email to these guests, with a discount code if they book direct through the my website that OR hosts. I have signed up for a MailChimp account, and imported the contacts from OR to mailchimp. In mailchimp, How do I turn these 26 emails into 'subscribed' status via MailChimp? Or how do others hosts do email 'marketing'? Thanks!

Well, come to think of it, why do I need to send all my AirBNB and VRBO emails to @inquiryspot.com at all? Wasn't that only used back before we had API integration? Now that I am fully integrated, can I change that?

Great. Thanks guys, all set up now. ;)

Yes, just last week. You can watch the webinar announcement here:

https://www.ownerrez.com/webinar-april-13-2021-ownerrez-airbnb-offline-security-deposits-and-request-to-book?autoplay

That's great news... when did this change? in the last few weeks?

It doesn't - you have to set that directly in your Vrbo control panel. The API connection between OwnerRez and Vrbo doesn't support transmitting that data at present.

Hi Tim, anything sent to the @inquiryspot.com email address will either turn into an inquiry record or, if OwnerRez doesn't recognize the content, will give you the "What is this?" header and link.

@BlueMtnCabins, even when the @inquiryspot.com email address is used as the FROM header on outbound messages, the REPLY-TO is set to the user's actual email, so most replies should go back to the user directly and not come into @inquiryspot.com. Just fyi. But you're right that if someone does reply to that email specifically, then it will come back to OwnerRez.

We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.

Hi,
I'm new to OR and using the API connection for VRBO. I had a virtual tour for each of my homes that I'd like to include in the listing. I can't figure out where that goes in OR. Anyone know?

Thanks
Sally

Maybe all your emails are directed at inquiryspot email (as in reply-to). in that case they are treated as inquiry

I understand that in some cases the banner and the "Create Inquiry" button could be useful, but not for me.
What I don't like is when I reply to the guest, every email has that embedded and I'd rather it wasn't there.
Thanks,
Tim

Actually, Airbnb API now does support Request-to-Book:

https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book#airbnb

Good point - we added instructions to that support doc.

https://www.ownerrez.com/support/articles/proxy-email-addresses

Thanks Ken,

We may go IP connected to AirBnB in the future but for now we are trying not to as AirBnB force you to have instant booking on when API connected. I understand there are rules you can set such as "ID verified and positive feedback etc etc" but for logistical reasons we prefer not to accept instant booking at the moment.

Which brings up 2 questions...

If we delete the original booking in OwnerRez and then run bring Channel Bridge again, would it bring the booking back in with the new dates?

Or is it better to edit the booking in OwnerRez with new dates? But if I do that, will channel bridge still sync other data relating to that booking in the future... such as payments etc?

Many thanks

I think I figured out the problem. It's because Airbnb stopped using the email alias feature a year ago. I had to manually go into Airbnb to turn it on. OwnerRez should add this information into their help guide for Airbnb API and the email template/trigger information.

I'm brand new to all this. Got my first booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

"If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fake temporary proxy email address that goes through their server. But it is able to handle real email, so the method discussed on this page will work: the trigger can automatically send out an email template inviting the guest into an OwnerRez process that will obtain their real email address and get an e-signature on your rental agreement."

Well, I do have an API connection to Airbnb but it's still not sending my emails. When I look at the email it just shows as needs to be sent. When I manually try to send them it can't because I don't know the guests email address. How do I fix this?

Channel Bridge does not move the dates of bookings.

We recommend connecting to Airbnb using our API connection, which will automatically update dates:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-setup-connecting

If you are using iCals, they can update the dates, but not reliably, as Airbnb doesn't always send the changed information on the iCal feed.

Having a slight issue with Channel Bridge and a modified booking in AirBnB.

Not sure if it's something we're doing wrong, or if it's just not pulling the new data.

Essentially we had a booking which has moved dates. It's a confirmed booking taken some time ago through AirBnB and was for the beginning of May, but now the booking has been moved to the middle of June. All is correct on AIrBnB's side but when running channel bridge it doesn't appear to pull these new dates and move the booking in OwnerRez.

If I look at the booking in Ownerrez it does show that it was last Channel Bridged today, so it has pulled in recent payments against that booking, but it hasn't changed the booking dates.

Am I doing something wrong, or are modified dates not something pulled by Channel Bridge?

Many thanks

CatP, I just noticed that you don't have our WordPress Plugin enabled, so it sounds like you're talking about some other general WordPress issue. For that, you should contact your hosting/website provider and ask them about it.