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In what way is this not working?  The recurring seasons don't sort that way, of course, because they don't have a proper beginning or end.  But if you disregard those, the rest do appear to be in descending order, as they should be.

We have a few thoughts here:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#move-the-pin

It used to work., By clicking on dates, it used to sort seasons by ascending or descending date. Now the sort seem to work alphabetically resulting in season being sorted out of order date-wise. 

Unfortunately no, because we have to integrate with Vrbo and they don't support that at present.  We've asked, and likely they will eventually.

My property is highly seasonal. In the winter, a guest will book a year in advance for a 3 month minimum booking. I want a no refund policy associated with those 3 months of the year; i.e., January, February, and March.

For the remaining months, I'm more flexible and can have guests cancel 14 days prior to arrival with no penalty except a $60 cancellation fee.

I'm also integrated with Airbnb and VRBO, but VRBO always handles my seasonal rentals that are booked a year in advance.

Is there a way to set up OwnerRez to handle two different legal agreements and cancellation policies based on the timeframe?

Hi all... About how long do you give your guest to sign the rental agreement?  The booking happened on 3/13/2022 and I've just sent my 3rd request for her to sign the rental agreement - it's 4/11/2022.  What's my next course of action?  TIA

Sure, you can Create a Custom page in your Hosted Website, and put anything you like on it.

Hi I was wondering if there is an easy way to add an FAQ page to a hosted website? Thanks!

I got the same and just came here to see what I could fine! Thanks for posting yesterday! 

Got it!  Thanks for such a quick (and thorough) response!  I didn’t realize the API didn’t rely on iCal to sync, though it makes sense now that you’ve said it. I was worried about the possibility of double bookings, but there’s definitely no pre-API bookings so I’ll just rest easy :)  Appreciate it!

Looks like Vrbo disabled iCal for any API connected account. If you go to any of those iCal links that have been disabled, it shows a Vrbo error:

​

Once you're API connected, you don't need iCal's anyway -- they only ever worked for pre-API bookings. If you have any pre-API bookings, just be aware that if the booking is changed on Vrbo, make sure to update the dates or cancel them in OwnerRez (based on whatever is changed in Vrbo, since the iCal will no longer be able to update automatically).

But API bookings don't use the iCal so nothing will change there.

iCal links for non-API connected listings are still working fine.

No need to update anything -- the alert you got means that OwnerRez detected that the feed was erroring across hours of checks, so the calendar sync was eventually disabled because it kept erroring.

Hello!  This afternoon I received three emails notifying me that the calendar sync on three of my VRBO listings has been deactivated.  

This calendar sync has failed 5 times in a row on a connection or parsing error, meaning either we couldn't reach the listing site or the iCal they returned was badly formatted. Since the error has occurred repeatedly, we've deactivated the sync for the time being.

I went to VRBO to pull the iCal link to resync, in case it got corrupted somehow, but since I have API integration with VRBO, VRBO just tells me:

Your rates and availability are uploaded from your integrated property management software. Any edits will need to be made in your software. These will automatically be updated in Vrbo.

So what can I do?  

In the trigger, select the option "Try to send a missed trigger up until the booking has arrived." That should resolve the problem for all except extreme last-minute bookings.

Today, I had a booking come in at about 530pm for the same day check-in and I don't know how to manage sending them the check-in instructions on a trigger in this example...is there a way?

Thanks,

Jaime

If you make the trigger as Ken indicated, then it will try to send it every hour at the top of the hour. So there will be a short delay if the guest signs the RA at 2:09pm, they won't get the follow-up from you until 3:00pm, but it will eventually go out.

Unfortunately, there is no way to be absolutely sure the emails sent to your guests won't end up in their spam folders instead.  The nature of the Internet email system originated half a century ago, and was never designed for how it's used today.  The best we can do is to work within existing systems, and lower the likelihood that your emails will be viewed as spam.

1. If you're not using the OwnerRez Verified Email system, and an email address from a domain you own, you should do so - it's a straightforward way to significantly reduce the risk of spam identification.  Free Gmail accounts are notorious for spam, so you don't want to use those if at all possible.

2. Does the content of your emails look like spam?  There are a number of testing tools and resources on the Internet you can use to see how spammy your standard emails are:

https://www.mail-tester.com/

https://blogs.constantcontact.com/how-to-avoid-spam/

3. Many email client programs include the ability to add addresses or domains to a whitelist, that the inbox knows not to flag as spam.  You can ask your guests to look into this and add yours.  However, every client is different, so they'd have to research how to do that themselves.

4. Sometimes, if your guests simply add your email address to their address book, your messages are automatically accepted.

5. Even with all of the above, anyone receiving any email can flag it as spam manually.  If you are getting regular spam complaints, perhaps the problem isn't computer systems in between, it's what your messages look like in the inbox?  For example, if you are using many emojis in your subject line, that's a hallmark of spam.

Well, that's Airbnb.  Vrbo is more finicky.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#disable

I am following this question as I have a lot of guests Auto Generated Emails go to their SPAM.  Is there anything I can do to help this.  Our email is verified.

I am following this question as I have a lot of guests Auto Generated Emails go to their SPAM.  Is there anything I can do to help this.  Our email is verified.

Per OR support, this is an Air B&B issue that the engineering team is working on.

SOLVED

Had to do an element inspection to find the exact name of the text element.  The following code, placed in the CSS definitions at the bottom of the widget settings fixed it.

.property-result-tile-content{
color: #FFFFFF;
}

HomeToGo is working on their credit card payment option for invoices and should have that available soon. For now, their payment method for invoices is wire transfer.

Hello all,

I'm using the availability search widget on my home page and the color I've chosen for the widget shows the number of results found just fine, however it does not apply to the text describing the properties (see image below).  Is there a way to fix this?  I've tried monkeying around with CSS to no avail.  The text should be white, so that it shows up on the screen, like the "2 properties" result text.  The light grey is the unhovered window (Resort) and the black is the hovered window (Oasis).

Thanks,

Ryan

I just recently set up my verified email on  my own domain and I'm having near 100% issues with emails getting to my cleaners or guests. It's either  outright rejecting them (this happened on my personal email as a test) or going straight to spam. 

What do I do??

simple. Settings > API connections

How do you remove it from the API IN OwnerRez?

You'd probably be best served by writing in to the Helpdesk with screenshots and specific examples of exactly what is wrong.  You could also take a look at Tools > Rate Calendar to see if that is showing what you expect your settings to be - if it isn't, then the problem may lie in your Spot Rates.

Unfortunately, 24 hours later it's still showing.  For one property I removed it manually after changing the sync to pricing and availability only (had to enable the "Suitable for Events" checkbox which OR sadly doesn't allow right now).

This is how the back-end shows.

I need help, 

When I do a booking inquiry on my website for 3 nights the amount estimated is wrong. My rates are 700 per weekend night, the 650 cleaning fee, and taxes. However it always comes up as 2 nights worth even though I specifically made it 3 nights. Its very irritating and I don't know how to fix it. 

Wait a few hours & recheck your listing. That happened to me and by the time I did a lot of research it had fixed itself. 

Both of my listings (entire home rentals) show on AB&B as "some spaces may be shared" under the room breakdown.  I do not see any place in the Rooms setup on OR where shared is specified.  Can someone please advise where the setting for this is, so I can disable it?  I checked on the help and searched the forum but didn't see it.

Thanks in advance,

Ryan