General Help and Questions

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Hey OwnerRez Fam! First off, I LOVE the software and the ability to search out/create my own solutions within here via the "search function." However, I've come across a mini-glitch that I'm unable solve which is the following:
In the Owner's Dashboard (that shows all financials for a property when an owner of mine logs in), the month of December doesn't show up. The columns run January-November and the last column shows the annual. I'd really like for December to show up as well so my different owners can log-in and view accurate financial data (not just 11 months of it).
^^^
Beyond that, the Dashboard looks PHENOMENAL and I'm thankful for the great software and value OwnerRez provides! :)

Great thank you.

When a voting thread is merged into another voting thread, the votes are automatically combined. Non-voting threads don't have votes to combine, which is why I posted a note - anyone who was watching this thread now knows where to go to vote up the feature.

https://www.alignpay.com/

Can you please add the votes for the other 2 threads that were closed for the same request to this item.

You'll want to vote up this suggestion:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

 

You'll want to vote up this suggestion:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders

You'll want to vote up this suggestion:

https://www.ownerrez.com/forums/requests/trigger-for-exact-day-of-week-trash-reminders 

We've released an update that includes the Empty Units report -- you can find it in the Reports area under Stay Reports.

Just wanted to circle up here and mention that we have recently added the delayed code generation option: https://www.ownerrez.com/blog/last-4-of-phone-for-door-code-autocreate-listing-sites-cleaning-fees-on-statements-charge-snapshots-delayed-code-generation

As has been the case for awhile, it will happen eventually, but no ETA.

What is the current status on the photo ID upload, by far the most requested feature request?

I asked this a couple weeks ago in this topic on the feature request forum, but got no response.

There are a few different things going on here... some answers...

Looks like you've had the same Airbnb account but in OwnerRez the channel has been connected, then deleted, then reconnected several times. So there are some guests that were imported from an older account and that's what created the duplicates and why you're getting a message about merging them. Submit a support ticket with the specific booking numbers and we'll update the data so they can be merged.

Deleting the channel is also what put the bookings in manual financials mode (unless you kicked it into manual financials mode yourself). When you delete a channel, the bookings are set to manual financials mode so you can update those financials, since they're no longer connected to the channel.

For this particular booking, sounds like it's been manually changed in addition to channel bridge. Either delete the extra payment. Or run channel bridge for the booking and set it to overwrite rather than merging with the transactions. If that doesn't work, send in a support ticket with the booking numbers and we'll have a look.

This happened because your Airbnb connection was momentarily disconnected and then you reauthorized it. When that happens, we re-merge the existing bookings to make sure nothing's changed during the period where the channel was disconnected.

Airbnb uses a single conversation thread for communication between a given guest and host, even if there are multiple inquiries or bookings. In fact, they actually only support a single inquiry for a conversation at a time, but OwnerRez will track inquiries over time and show all of the inquiries we see on the guest conversation so you can see the entire history.

I've also had weird stuff with air bnb conversations. 2 seperate enquiries from the same person for different properties. One enquiry appears voided but the conversation link takes me to the active enquiry. I have emailed support with more in depth details.

I am getting financials updates for 2017. I have not had an Airbnb booking in 2021

Our cleaning crew has a few days every year they do not work: Christmas Eve, Christmas Day, New Years Day, 4th of July, and Thanksgiving.

Is it possible to make notes on our booking calendars of these recurring days?

I have already asked the question before about being able to note these days as "no flip" days but there doesn't seem to be a solution in the works for that.

I would be satisfied with a way to note this on the booking calendar for right now. (I have other properties where my cleaners have a different set of days off, so this is an issue for me for multple properties.)

Thanks!

Ah - yes ,we do have that:

https://www.ownerrez.com/support/articles/sms-issues-questions#new-message-alert

Thank you.
I see that I can text my guests but what I meant was SMS notifications. When a message comes in (a message from a guest, an inquiry, a booking, anything) on Airbnb & VRBO, I get a text on my phone to alert me that there's something to go check.
Does OwnerRez have this?
I'm brand new here. So far I've found that I have to go into the OR website & then to CRM and then Inbox, there I can see messages. This means that if someone can't get into their house (door code issue or whatever) they would be stuck outside waiting until I happen to check for messages. I need a notification when something comes in. Does OR provide an SMS notification that something new arrived into the Inbox?
Thank You!

Thank you.
I see that I can text my guests but what I meant was SMS notifications. When a message comes in (a message from a guest, an inquiry, a booking, anything) on Airbnb & VRBO, I get a text on my phone to alert me that there's something to go check.
Does OwnerRez have this?
I'm brand new here. So far I've found that I have to go into the OR website & then to CRM and then Inbox, there I can see messages. This means that if someone can't get into their house (door code issue or whatever) they would be stuck outside waiting until I happen to check for messages. I need a notification when something comes in. Does OR provide an SMS notification that something new arrived into the Inbox?
Thank You!

We've had SMS for quite some time now actually:

https://www.ownerrez.com/support/articles/sms-messaging-setup-usage-video

In 2018 you said sms notifications are coming soon. Do we have this yet? Can you tell me where to find it?
Thank You!

Got some weird things happening with airbnb conversations.

We have some airbnb bookings where when you click on the conversations tab it shows nothing. However ownerrez has got those messages in the CRM inbox, but appears to have created 2 guest files for one person.

So you see say...
'Joe'
then another record for
'Joe Bloggs'

The booking is in Joe Bloggs name but it doesn't realise that the 'Joe' guest is the same person and hasn't attributed those messages/conversations the booking.

But this is only for some bookings and not all.

After doing some digging there seems to be a common theme, in that all have had the booking changed in some way. Either we have manually changed the check-in or check-out time (in ownerrez). Or the financials have changed, say we have changed the price (which we have done in airbnb portal, not ownerrez) but this appears to have put these bookings in 'manual financial mode'.

Interestingly I did wonder if merging the guest records would work, but when I tried that it comes up with "Please correct the errors below. Can't merge guests from different Airbnb channels"... Yet we don't have different airbnb channels!

ALSO!

On one of these bookings it has got odd financials in that it is showing 2 future payouts from airbnb, which effectively means the it looks like the guest is going to be pay nearly twice for the same booking.
i.e. on the booking overview on the Guest Balance it shows
Total Charged: £1,825.00
Total Paid: £3512.03
Total Refunded: £0.00
Total Owed: -£1687.03

Then down the bottom under activity it says
Jul 31, 21 - Collected a payment of £1,825.00 from a credit card, processed elsewhere.
Jul 31, 21 - Collected a payment of £1,687.03 from a credit card, processed elsewhere.

Really can't get my head around what is going on and why

Doesn't look like it no. It's a pretty long list but doesn't have that. We get the list from Airbnb, so, you could maybe suggest it to them to add. :-)

Looking for A frame. Anything like that?

For Airbnb, yes - they are options under Type in Properties > Amenities.

Try Giftup.com easy to integrate. Seems like a great idea but in reality no one really buys them despite heavy promotion. With thes guys it's easy to set up and PAYG so no real loss if it doesn't get used.

Is there a 'flag' for Unique properties for AirBNB or VRBO.

This should probably be moved to the Feature Request forum and made into a feature request.

I like the idea and would vote for it. Although I probably wouldn't sell gift cards, I might donate them to charities on occasion, and it would also be a great option to handle guest changes/cancellations when you don't want to refund charges back to their card but you are willing to give them credit towards a future stay.

Yep! Certified by Vrbo and live!

Has this feature been released yet?