General Help and Questions

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Chuck - I want to be sure I'm understanding what you're suggesting since there isn't current IFTTT support in OR. OR will push to the Google calendar, via iCal, and all the IFTTT applets will trigger off the Google cal not something in OR?

Hi Dori123,

Unfortunately, no, there isn't a way to map to an existing invoice. This is a limitation/known flaw in how the current QB sync process works, and it is the source of duplicate invoices at times. You have to clean out anything old and let OwnerRez control creating the invoice/payment so that it knows which ones it is responsible for and can delete/update those ones in the future when it updates the same booking. It doesn't have a way to "attach" the booking to an existing/old invoice that's already in there.

Does anyone have a good report they process for year end reporting? All I need is the Total Owner Revenue? I'd rather avoid manually adding everyone's statements and I can't figure out how to get that total!! Help!

I know that OR creates a new invoice for new bookings, and that this goes to QBO.
If I choose to sync older invoices, OR still creates a new invoice and payment that syncs to QBO. Problem is, I already have that old invoice and payment in QBO. So if I want the sync on old data, I have to delete an old invoice and payment, which is a hassle.

Is there any way to map the newly created OR invoice to my existing QBO invoice?
TIA

I am also interested in this. I rent my places out for vacations but I also do some seasonal rentals that span several months. For these, I often agree to monthly rent payments and I use a residential rental contract. My previous process was to create an initial invoice, then create future-dated invoices that would go out monthly. I find that in OR, I can only create one invoice, and possibly two payments. Ideally, I'd like to split the charges into separate invoices.
Thanks

At present, we don't have a way to do that, but it would be a worthy suggestion in that forum:

https://www.ownerrez.com/forums/requests

Yep! You can use "Everything but" to match any booking that does not have a particular set of tags.

Similarly, can you clairfy the "Everything But" option in Tags? I am using "Only" Tag "Photo ID Received" to trigger sending the guest their check-in letter. Converselyr, can I use "Everything But" Tag "Photo ID Received" to trigger sending the guest a reminder that we have not yet received their photo ID?

I've searched the help and past blogs, but can't find instructions on how I can send all owner's their statements at once. We have over 40 properties and opening each statement to email is time consuming. Thanks!

I am in the US and they are not responding to me. I am confused that their site leads me to sign up with Vrbo (I already have vrbo listings and they show on HTG as vrbo). I want to show my direct listings there, side by side with vrbo.

I think part of the delay may be that they didn't originally realize our clients were worldwide, so we only had the US link posted. There's a separate link for Europe, which has since been added to the signup. You might give that a try.

Under reports

Being referenced in email template etc.

Hi BlueMtnCabins,

No, not really. When you say "used" do you mean the custom field has values in it (in some booking or property) or that it's being actively referenced in an email template, legal agreement, etc? I'm guessing they all have values in them, if you go back and look at historical data, so you wouldn't want to delete them. If you compare your email templates and renter agreements to your list of custom field definitions, that would be the best indication of whether they were used now actively.

It's under Reports - the very topmost one, in fact. :-)

I am sure I have some defunct custom field definitions that are no longer needed due to OR enhancements covering the same functionality. Is there any way to run a report (or forecast of sorts) to see which ones are used or unused? Thanks

Where do you find the daily checklist? I searched for it in the help section and couldn't find any info on where to find this, as I'd be interested in this as well. I'd suggest putting this info below the fold on the bookings page. If you use a big screen, as I do, there is a large amount of blank real estate that could be used as an ideal dashboard to visualize your schedule and tasks of your team.

I’m so glad I found this thread. I was quite confused by this as I thought it referred to the processing fees you enter when entering a guest payment. The announcement and support article was not at all clear.

Same here, last email we got from them stating "Our Connectivity Team will be in touch with you shortly." was from 18 December, they must be busy decorating the Christmas tree :)

Got OOO reply that they are out till 28th which was yesterday. Will see if they respond soon.

Hmm. Are you able to reach out to your HTG rep to get it?

I do not have HTG ID?

Just wanted to follow up on this - my understanding is that you needed to put the HomeToGo property ID under the HomeToGo channel settings in OwnerRez.

Alas, you can't - that's a hole in our process. :-( You have to adjust the main Charges, and then issue a refund against that in the usual way.

Likely not, as they are part of the same company that is HomeAway, Vrbo, CanadaStays, and many other brands. They've been consolidating into one main API connection, and we think most likely that'll happen someday to Expedia too.

As it is, if you are using our Vrbo API, your properties are eligible for Expedia listing:

https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book#havrbo

Yes, but normally this is not necessary. Uploading photos can take awhile, even overnight in the case of Vrbo. Check back tomorrow, and if they haven't updated by them, we can look into it.

I retained some security deposit from a guest due to some pool issues. We have now negotiated and I want to return the security deposit to him. How do I do that?

Airbnb doesn't necessarily create real holds anymore.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#secdeps

Here's a discussion of that question:

https://www.ownerrez.com/blog/out-with-the-old-in-with-the-new-last-quarter-cleanup#ccfees

Would you consider to add Expedia as a direct API Channel?