General Help and Questions

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Thank you. It works now with 10.37. I did need to remove the 'ha' from the end of the property ID for it to work.

It doesn't make any difference - guests use the same OwnerRez system for signing agreements, regardless of how you get them.

Hi Ken,

How does this work with integrated API, regarding Vrbo?

There's a workaround that has been covered pretty extensively in the Facebook group "Unofficial Ownerrez Support Group." Basically, you have to go in and set up Custom Field Definitions. Those fields need to be marked as a "Required Entry" during quote acceptance so they will show up when the guest is sent the form to sign the Rental Agreement. You set up a Custom Field for each clause. Give the Facebook group a look and then let everyone know what we can do to help. Also, this Forum exchange might help: https://www.ownerrez.com/forums/general-help/help-with-required-fields-in-rental-agreement

We've released a new version with some better calibration for the listing numbers. Make sure you've got version 10.37: https://www.ownerrez.com/support/articles/channel-bridge-updating-to-latest-version

And give it another whirl.

If that doesn't work, send in a support ticket and we'll schedule a screenshare to debug.

RE safari chrome, that's referring to the fact that on iOS devices Chrome is really actually just Safari under the covers as Apple don't allow any other browsers on their platform. Sounds like that's not the issue in your case, though, you're probably on desktop or laptop since you can channel bridge and it used to work.

I am the owner referenced in the first message who had to file an FED against an AirBnB guest who refused to leave the property and was staying with unauthorized and unidentified additional occupant in my unit as non-paying guests.
Luckily, I had a full signed contract with initials on each page as well next to important clauses. This established without a doubt that I had a contract with the individual who rented my property and that all information and rules were disclosed prior to checking-in.
The judge pointed the initials out in his ruling. I therefore really want to be able to continue this practice since I tested it in a court of law and know that it helped me win my case.
Now that I am using Owerrez for my bookings, how do you suggest I proceed to still obtain a similar signed contract from my guest? Continue using my 'external' option or is there a way to format the contract in a similar fashion through this software?
I also really need my guests to be able to type information themselves in the contract.
Thank you for your advice.

I tried again earlier today - same error.

When did this change? It worked up until maybe a month ago and I don't recall being prompted to change anything on HA/VRBO, but I did switch to the new rates system on OR.

I don't really do much business on VRBO so I didn't worry too much about it, but I've changed my rates a bunch since then, so it's time to get them to match current rates in the off chance someone finds me on VRBO and tries to book.

I'm not sure what you mean by Safari Chrome...Safari and Chrome are two different browsers. I currently use Google Chrome on a Mac with the OR Channel Bridge extension (and yes, I was signed into VRBO, as OR's website directed me to on the Channel Bridge page).

So in the meantime, what are your recommendations for those of us who are facing added restrictions, regulation, and community intimidation suggesting that our guests are oblivious to the contract which must have specific items related to noise and pets included? If you are unable to manage this within your system is there an API that allows us to send through DocuSign or others a separate more involved contract that you are able to host at the moment?

You'd probably want to do that with our new Tags feature - you'd create a tag that you manually add to a booking once the guest has done whatever it is that you want them to do, and then set having that tag as a criteria on the trigger.

No. I mean something that they need to fill out for me and I would have to manually enter as a trigger stating YES, before send the last email with the Keyless entry code.

Right now there's not a way to do signatures on SMS. You've only got a couple hundred chars so it'd be easy to eat that up -- and you can't put in logos etc like normally go in footers.

If you want to hack it:
- Add an account level custom field (text type, not rich text)
- Enter your footer info there
- Reference that field at the end of each SMS template

Nope - we still plan to overhaul the rental agreements in the future, but don't have an ETA yet.

Just checking on any updates. Tx

I want to add a brief signature to SMS messages (just my name and website) automatically. I do not see where can I define that other than in individual SMS templates? tx

If you are using channel bridge and not API to push rates, you need to 1) be on "new rates editor on both Vrbo and OR 2) be on chrome browser with extension installed (not safari chrome, native chrome) 3). be logged into vrbo acct on same computer

I tried that first and OR just returned an error saying it couldn't find a property with that ID in my VRBO account.
I'll try again when I'm back at my computer, but I'm guessing it'll be the same result.

You mean a signed Rental Agreement? There's a criteria in the Trigger you can use, so a given email won't be sent out if they haven't.

Yep, Vrbo is changing a lot of things under the covers as they continue to merge brands together.

One thing to try... what if you use the Vrbo mapping in OwnerRez, but put in the number without the "ha" suffix. Does that still give the same error?

My Homeaway listing has been merged onto VRBO since they did away with the Homeaway brand and now I'm unable to push my rates to VRBO. I set up the VRBO channel with the new VRBO listing number (the same as before, just with 'ha' appended), but I get the following error each time I try to push rates in the OR Channel Bridge:
" Error processing data. Try again or contact support. Details: No matching HomeAway/VRBO property could be found in this account for listing # 4039400ha. Make sure you are logged into the right HomeAway/VRBO account."

Anyone else? How'd you fix it?

How do I set up something, from start to finish, if I need to receive a Guest Registration Form, before I send the email with the keyless entry? Thanks

There's no simple way, but it can be done by creating a special Season covering just Thanksgiving Day, and then using the checkin/checkout checkboxes in that Season to de-select Thursday to prevent checking in or out.

My cleaners don't want to work on Thanksgiving Day. I'm happy to have reservations that span Thanksgiving Day, but I don't want check-ins/outs on that Day.

Any clever ways to prevent check-in/out on just one day? I use PriceLabs, too, so I thought of setting the min & max stay for that day to something ridiculous like 123 nights. That would prevent check-ins, but I'd still be vulnerable to check-outs.

Thank you

Aha, I see it. Looks like there is an issue where the data is updated to show sent but that page isn't showing the green box until a bit later. I've triggered a cache refresh and it's right now.

I'll put in for a bug fix so it updates quicker.

Ok, I just sent it. In that booking , under the "email" tab it does not show as sent with the green highlight. Please check?
I might have been referring to the "directions" email as you suggested because I noticed it yesterday, but it is definitely happening right now with the "check-in info email" ...perhaps it shows later, with the green highlight that it was sent and a date, but it would be helpful if it shows once sent.

Hmmm... Maybe I'm going insane! I could have sworn that I've sent it and checked it and it was in the emails history but not in the email tab.. I will send it and it will keep monitoring if it's happening again. I apologize if it's a mistake on my end 😂

Hmm. Looking at that booking, I think the one you're referring to is "Directions" and that was sent and shows as sent in the trigger list on the Email tab for that booking (one day after created).

There's another template called "check in info email" -- it hasn't been sent yet (looking in the communication history) so that's why it's not showing sent on the Email tab trigger list either.

Yes, it's really dumb the way ABB does this. Many people travel with pets and many hosts accept them. ABB spends so much time and energy on all these social issues and sending emails to make us agree to "enhanced cleaning" etc, etc. Traveling with pets is a reality in today's STR market and will, most likely, increase as more travelers go to drive distance locations.