General Help and Questions

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How to schedule reoccurring maid service? 3 replies

SunrealtyBGI
Oct 6, 2020 9:09 PM
Joined Aug, 2018 12 posts

There is a field for cleaning but only gives one date. Thanks for any help.

Any RV Rental Operators out there? 1 reply

Karen C
Oct 5, 2020 2:11 PM
Joined Nov, 2018 3 posts

Hello! We are getting into the RV rental business. We are planning to use OwnerRez to manage our RV rentals. I was wondering if there was anyone out there that I could connect with that could give me some best practices for using OwnerRez and also I just had a few questions in general about which platforms are better for RV rentals. I can be reached at 802-681-3961 thanks so much!

Add Custom Items to a calendar 3 replies

Steven C
Oct 2, 2020 12:38 PM
Joined Jul, 2020 5 posts

Pretty sure.

Guess I will open a support request so I can send you a screenshot.

Thanks Ken

Add Custom Items to a calendar 3 replies

Ken T
Oct 2, 2020 11:48 AM
OR Team Member Joined Aug, 2019 1704 posts

Are you sure you have a custom calendar export? I took a look in your account and didn't see any. If you're just exporting the default calendar, it does not contain any personal data like the guest numbers.

Add Custom Items to a calendar 3 replies

Steven C
Oct 2, 2020 11:31 AM
Joined Jul, 2020 5 posts

I share an exported calendar with my cleaner. This is her preferred method anyways as she cleans for 13 different owners and most of them share a google calendar with her. In the export for her calendar I have selected full booking details as well as notes in the description. However, the one bit of data it doesn't provide her is the number of guests. She needs this to know how big a crew to bring with her at turnover.

Is there a way to add this information to the exported calendar? I mean I know I can type it into the notes field but don't want to do this manually for each guest. Is there anyway to automatically add this? I tried adding {BNGUEST} to the notes field but doesn't seem to recognize the booking fields.

Thanks for any help

Tennessee /Sevier county - Airbnb taxes - now Airbnb collects State + county sales even on API integrated? 5 replies

BlueMtnCabins
Oct 1, 2020 12:42 PM
Joined Jun, 2016 1172 posts

Thanks, Something is still off.
I removed TN Sales 7% and County Sale 2.75%.
Only left 3% county lodging. Updated settting on Airbnb to only keep 3%.

Tax is overstated. Total tax should be $329, I see $364.

$471 x 5 nights = $2,353

Cleaning fee = $225

Service fee = $364

Occupancy taxes and fees = $364
Total
$3,306

Tennessee /Sevier county - Airbnb taxes - now Airbnb collects State + county sales even on API integrated? 5 replies

Ken T
Oct 1, 2020 12:20 PM
OR Team Member Joined Aug, 2019 1704 posts

Ah, right.

What you're going to want to do is to modify your Sales taxes to, as of October 1, be "Everything But Airbnb."

This is a major reason why we recommend having each separate tax entered individually, rather than in one big lump. Airbnb is force-collecting the sales taxes, but any other taxes that might be due still need to be collected and remitted by you.

Tennessee /Sevier county - Airbnb taxes - now Airbnb collects State + county sales even on API integrated? 5 replies

BlueMtnCabins
Oct 1, 2020 12:12 PM
Joined Jun, 2016 1172 posts

Ken T said:

In your particular case, since you are using our HA/VRBO API connection, there will be no changes - taxes will continue to be collected via your credit card payment processor, and remitted by you. If they've been working correctly up until now, they will continue to do so.

Ken, thanks, question was about Airbnb, not VRBO.

Tennessee /Sevier county - Airbnb taxes - now Airbnb collects State + county sales even on API integrated? 5 replies

Ken T
Oct 1, 2020 12:08 PM
OR Team Member Joined Aug, 2019 1704 posts

In your particular case, since you are using our HA/VRBO API connection, there will be no changes - taxes will continue to be collected via your credit card payment processor, and remitted by you. If they've been working correctly up until now, they will continue to do so.

Tennessee /Sevier county - Airbnb taxes - now Airbnb collects State + county sales even on API integrated? 5 replies

BlueMtnCabins
Oct 1, 2020 9:16 AM
Joined Jun, 2016 1172 posts

But still not county lodging?
How do we adjust tax settings?

How to set up annual festival events? 2 replies

Dori123
Sep 30, 2020 12:55 PM
Joined Sep, 2020 90 posts

That's what I was afraid of. There are just sooooo many.

I may play around with seasons anyway; I want these in my calendar on a yearly basis so I don't forget to give them prime rates.

Anyone have a clever work-around?

How to set up annual festival events? 2 replies

Ken T
Sep 30, 2020 11:21 AM
OR Team Member Joined Aug, 2019 1704 posts

Because the event changes dates yearly, you can't really set up a recurring Season, as those are based on dates that do not change. Spot Rates is the correct way to deal with this, because you can specifically select whatever the dates are in any given year.

How to set up annual festival events? 2 replies

Dori123
Sep 30, 2020 11:05 AM
Joined Sep, 2020 90 posts

Newbie here.

I have set up my "seasons," which recur annually and start/end on specific dates.

One of my properties is in an area with many recurring events that draw people in. These events have floating dates (the first weekend of March, for example). I don't think I want to use Spot Dates because I want these items to recur yearly, but I will need to go change the exact dates yearly.

Should I set each event up as a "season"?

Thanks.

Emails going to spam 10 replies

Misty T
Sep 28, 2020 12:30 PM
Joined Jan, 2018 9 posts

I have had the same problem here recently. It seems to be with gmail accounts for me.

Update language in {BBINFO} 8 replies

Chris Hynes
Sep 26, 2020 9:56 AM
OR Team Member Joined Oct, 2012 1403 posts

Yes, we have a fix for this in testing, will go out sometime next week.

Update language in {BBINFO} 8 replies

Lori & Matt
Sep 25, 2020 1:23 PM
Joined Jul, 2016 2 posts

Can you add the wording for the CFAR insurance as well then?

Update language in {BBINFO} 8 replies

Ken T
Sep 25, 2020 12:43 PM
OR Team Member Joined Aug, 2019 1704 posts

No, that is automatically generated by the system.

Update language in {BBINFO} 8 replies

Jerry O
Sep 25, 2020 11:25 AM
Joined Jul, 2020 11 posts

Is there anywhere to modify this information ourselves?

VRBO API/ Tennessee / Tax question 1 reply

Ken T
Sep 24, 2020 2:44 PM
OR Team Member Joined Aug, 2019 1704 posts

We have reached out to our engineering contacts at VRBO, and they have confirmed that this *will not* have any effect on API clients.

Just another reason why using our HA/VRBO API is the way to go!

Update language in {BBINFO} 8 replies

Lori & Matt
Sep 24, 2020 11:02 AM
Joined Jul, 2016 2 posts

I still don't see the update in the wording for CFAR. Not sure if I'm missing something.

OwnerRez question about Extra days between bookings 4 replies

Ken T
Sep 24, 2020 9:18 AM
OR Team Member Joined Aug, 2019 1704 posts

That's something you'd need to set in the Google Calendar options - we are pushing the information out via the iCal feed, but we don't control how Google displays it.

OwnerRez question about Extra days between bookings 4 replies

E & R Vacation R
Sep 24, 2020 8:43 AM
Joined Jan, 2020 56 posts

I did tick off each of the "customization" choices in the export calendar options. I can see why I've blocked ONCE I HAVE CLICKED on the calendar in my google calendar/ical. However, I wanted to see the blocked title in the ribbon, as I do on OR calendar ribbon. Instead all I see is the "4pm blocked off time #ORBxxxxx." For bookings I see the guests name, that was what I was hoping to see for blocks.

VRBO API/ Tennessee / Tax question 1 reply

BlueMtnCabins
Sep 23, 2020 5:15 PM
Joined Jun, 2016 1172 posts

Here is what came from VRBO to some vrbo users. question: will it affect those who are API integrated?

Due to a law change, Vrbo will soon be required to collect and remit State and Local Sales Tax for all online bookings in Tennessee. Since we will be collecting these taxes and remitting them directly to the state, you are no longer responsible for their collection or remittance.
To help you manage the Local Lodging Tax you are still responsible for collecting and remitting directly to your local government, we will soon be announcing some new tax setting options.
On the effective date above, we will send you another notification with a link to your updated tax settings in your dashboard. At that time, you will be able to review all the taxes applicable to your listing, including rates, taxable amounts, government(s) requiring the tax, and who is responsible for the tax (Vrbo or you). You will also be able to select the local tax collection option that works best for your business.
Note: You should prepare to select a local tax collection option on the effective date to avoid any gaps in your tax collection. We will not be responsible for any under collected local lodging taxes if you fail to select an option.

Download contact info? 1 reply

Ken T
Sep 22, 2020 9:44 AM
OR Team Member Joined Aug, 2019 1704 posts

They should still be visible in CRM > Contacts, and able to be exported from there.

Download contact info? 1 reply

OkemoHouse.com
Sep 22, 2020 9:41 AM
Joined Nov, 2019 5 posts

How can you download contact information for those who you manually entered quotes for? I am able to download contact info for bookings/inquiries, but it does not include guests I manually created a quote for in the system....

SMS/ quote - what is the field name for quote shortened URL? 1 reply

BlueMtnCabins
Sep 21, 2020 5:27 PM
Joined Jun, 2016 1172 posts

found it...

SMS/ quote - what is the field name for quote shortened URL? 1 reply

BlueMtnCabins
Sep 21, 2020 5:20 PM
Joined Jun, 2016 1172 posts

Thanks

AirBnb collecting and remitting taxes 1 reply

Ken T
Sep 21, 2020 1:47 PM
OR Team Member Joined Aug, 2019 1704 posts

That is a question that can only be addressed via a Helpdesk ticket, because the various possibilities are nearly endless due to there being so many different tax jurisdictions and so many different ways Airbnb deals with them. Write in and we'll take a look.

AirBnb collecting and remitting taxes 1 reply

Brendan C
Sep 21, 2020 1:31 PM
Joined Nov, 2019 24 posts

Hello,

I collect and remit my own taxes from AirBnb that total 12.75%. In the past I only collected 3% from AirBnb, but when I connected to them via API it made me collect the whole 12.75%. I just got an email from AirBnb that stated they are going to start collecting state and local taxes on my behalf and that I need to change this on their platform. My question is if we are API connected are we still collecting the whole 12.75%?

Completely delete a booking? 1 reply

Ken T
Sep 21, 2020 8:52 AM
OR Team Member Joined Aug, 2019 1704 posts

That is dependent on internal database integrity. Normally, no, it is not possible, because the booking refers to other database elements.