General Help and Questions

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Hi, today my site "woke up" with huge blank space between my logo and menu. Logo is on left, Menu center and Book Now button on right.
I already checked my logo image has no this blank space. I also tried to upload again my logo.

Please my site is not looking good now!

The Airbnb website has been jacked up lately. I have my home to NOT instant book because of the danger of double booking (I am listed on three or four sites). Well the other day an instant booking happened and I WAS DOUBLE BOOKED. I was pissed of course, because now the traveler through no fault of their own is inconvenienced and unhappy because I had to cancel their booking. Not only could Airbnb not tell me how my settings got changed, but I AM STILL unable to manually edit my settings to turn instant book off again! So I am poised for another potential double booking and there is nothing I can do about it. I'm tempted to just hide my listing on there for now. So aggravating.

I have this turned on for all properties, but set to ID, traveled before, review by hosts, no negative reviews. However, when I checked my Airbnb listings all had Instant Book turned off. Any insight other than "it's Airbnb being Airbnb again"?

Should note I am on API and, supposedly, Instant Book is required.

I am trying to access information on cancelled Covid bookings....how do I access list of cancelled bookings?

whatever happened to the Unofficial OR Support Group Facebook page?

consumers (including myself) hate the litany of fees. You may be shooting yourself in the foot. Maybe better to raise your rate a little vs have a "fee" line item.

Ok - so I didn't realize the apply to was limited to certain fields. Newbie error.

Hey all! We are new here with our 57+ listings, which I pulled in from Airbnb. Loving it so far (enough to bring in all our listings). In attempting to get them ready to be pushed back out, I am working on the rules. I set the rules for 1 property, and because they are almost entirely global for all our properties, I saved, then hit the "Apply to" button (in awe of being able to do that), selected all my properties, and...wah, wah, wah...none of the rules for the other properties changed. Please tell me it will work for me tomorrow or where I am going wrong :)

Yep, you can restrict who can book now on Airbnb: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#book-now -- you can't fully turn off instant booking, but you can require certain criteria of the guest and require request to book for last minute bookings.

It's finally past the planning stages and now in development! No ETA yet, probably a month or two for it to get through dev and testing and be released.

There are a bunch of videos in the support articles section now, like the Bird's Eye View that takes you through a high level overview of everything: https://www.ownerrez.com/support/articles/overview-a-bird-s-eye-view

You can also follow our YouTube channel, they're all over there too: https://www.youtube.com/channel/UCoghNwfLtsc0_vhD5iKNuJQ

I agree with DianneD. As an Aussie operator as well, seeing dates in dd/mm/yy format internally, would really help. I have also almost been caught out with 'wrong' dates.

Thanks i'll have a play around.

I add a 9% "Booking Service Fee." It's usually less than the ~12ish% that the OTAs charge. I would have made it 10%, but then it would have looked too obvious to the guest. ;) You add it as an automatic surcharge and then only apply it to "None" as the listing site (there's also a way I read about recently to define your website as a channel using a custom setting, but I haven't gotten around to changing everything).

I'm looking for some thoughts on dealing with book direct pricing.
If a guest comes from an OTA and then gets in touch to book direct there is an opportunity to increase the payment.
Typically I want to charge the guest 50% of the ota mark up. The guest is happy as they are paying less than the ota and I get a bit more revenue, all good and we both win.
But how to deal with this in owner rez?. Currently I adjust the price in price labs, sync with OR and generate a quote.
The website would need to show the same price as a quote for consistency so I cant really just add a line item to a quote.
How do others deal with this?

As an Australian OR user (& knowing there is a growing user base that would prefer the Dd/mm/yy date format), I have been nearly ‘caught’ a couple of times with the us date format on the internal side - can that be made optional too ?

Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff

I just wanted to say thank you to the Facebook group ‘people’ - I get a lot of help and quiet support from it

Did this feature ever eventuate?

wrong forum?

Yep, Airbnb only supports a single guest fee, and it applies to all guests -- there is no way to do criteria like you can for direct bookings.

You can read more about what's allowed on Airbnb rate settings in these articles:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#surcharges
https://www.ownerrez.com/support/articles/channel-management-api-integrations-rate-fee-differences

It appears that adding more than one surcharge for Adults, Children, Guests, etc is causing issues in the AirBnb API integration. Originally, I set a surcharge for "Adults" over 4, and it seemed to work fine. But I started getting people with lots of children and wanted to include an additional surcharge, but only have it kick in after 6 total guests. So I made another surcharge that kicked in for "Guests" over 6. The idea being that 5 adults would trigger the "Adults over 4" surcharge, but 4 adults and 2 children wouldn't incur an extra fee. However, if someone had 4 adults and 3 children, then the overall 6 "Guest" surcharge would kick in.

However, when I added the second surcharge for guests, AirBnb stopped enforcing my Adults over 4 surcharge, and instead, only enforced the Guests over 6 surcharge. I set the Position on the two surcharges so the Adults over 4 charge would come first, but that didn't have any effect.

I guess I can't use both surcharges if I want it to work with AirBnb?

absolutely! This will eliminate most of "we thought" emails. " we thought" your cancellation policy is 30 days (when they signed and it is 60), "we thought" you will refund ("where it says no refunds), etc etc. Cannot wait! I have several areas that absolutely require initial (such as fire-sprinkler system, hot tub addendum, no pets, etc). Thus will vastly improve the flow and I will not have to have custom fields upfront.

Great! Looking forward To this. I remember, way back, when I asked you guys to have them go the the Rental Agreement Page and sign before they moved to the payment. Wish I could help more again. Taking care of my 5 year old granddaughter is very t8me consuming. You guys are doing a GREAT job! Thank you for your continued work. Very fortunate to have you all!

I just was reading the Airbnb website and found this:

"Booking policies
Any listing that you create through your software is pre-set to Instant Book. If your software supports it, you can turn on a Request to Book option for inquiries that are past your booking lead time."

Not sure if thats a new option that they made available

I also have run into this issue in the past and so never switched to API. Is it possible? Some of our owners prefer to have us let them know of a request before accepting.

Or is it possible to do API connection for only some of the airbnb properties on the same account?

I have found this for VRBO. I have not found how to do this for AirBNB.

I need to turn off instant booking and get more screening for a property. I would like to do this for only one property. Can this be done?

I am desperately searching for a beach house the week of July 18 through the 25th for 10 people. We had reservations in the owners canceled on us. Help please!

Yes please!!