General Help and Questions

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Jamie - I have my domain through godaddy, my website is not with them (and also not with OwnerRez) but for email I just use godaddy's "Email Forwarding - 100 PackFree Account forwarding with domain" to have emails sent towards the domain get redirected to my own email acct.

Example:

your website = www.jamierentals.com
your email redirect: owner@jamierentals.com can get redirected to jamie.lastname@gmail.com

You can set up multiple emails like this and give some out generically and keep others more private if you like. That might help you if you like to have emails automatically routed to certain folders, for instance info@jamierentals.com and help@jamierentals.com and marketing@jamierentals.com could all be different emails that end up at your jamie.lastname@gmail.com

The email forwarding has been free forever, but it could always change I suppose.

I want to put the availability/rate block on my home page --
so that travelers can use that chart --
to check for dates/cost -- send info
rather than go to another page -- a lot call saying they don't see a calendar --

Hi! I did the same - registered for a name on GoDaddy and site is thru OR. The privacy thing is totally your decision. I would suggest you think about getting an email that's affiliated with your web site. Makes it look more professional. You can even do info@nameofproperty.com or something similar. Just make sure to get OR to "Verify" your email address. What that means is when you send correspondence from within OR it will go out from YOUR email rather than from a randomized OR address.

There is another way of doing it. You create a trigger X days before guest's arrival if you have orphan night before/after their reservation. And trigger will send them email like this:

Hi {CFIRST},

I just noticed that the {BADJOPEN} your reservation is still open.

Would you like to stay an additional night for 25% off? (plus applicable tax).  If you are interested, please reply to this email.

Thank you for choosing {PDISPNAME}!

If they agree, you just do manual calculation of how much it will be.

I'm getting our domain through godaddy and plan to create a website on OwnerRez. Do you suggest I get the domain privacy and protection plan for an extra $10 per year or is that not necessary? And can I just use a regular gmaill account or do I need a special one that I have to pay extra for? Sorry, I've searched and searched and can't find any info on any of this and I'm completely clueless with this part!

Just wondering if the html will do calculations like
{BTRENT} / {BNNGHTS} * .80

I tried a few things but it doesn't seem to recognize any of the html code for calculations that are suggested in web searches I found.

Trying to automate my discount offered to booked guests for orphan nights adjacent to their stay to reduce the number of emails back and forth. Thanks for your help!

Not yet. It's not scheduled for dev yet, but we know the program we want to offer. So much to do.

Yes, an important change. Thanks for the nudge.

There was a talk before about offering guest choice damage insurance (either deposit OR insurance) that they can self select. Any news?

I went from stripe with 2.9% straightforward flat fee per transaction to Lynnbrook which to me seems very convoluted. And that comes from someone working on acquirer side in merchant services for a major bank LOL. So I am not completely unfamiliar with credit card processing.
I got a statement for May and I saw this:

Discount Due 207.39
Fees Due 821.48
Amount Deducted 1,028.87
"Discount" is actually a fee.
All in all according my calculation, the fees (that include this discount that I am somehow obligated to pay came to over 3% per transaction. Second guessing my move from Stripe to Lynnbrook.

Agree on the suggested change of "7%-10%" (I think it's 9.8% but close enough).

Would also point out that, depending on how far in advance the reservation is made, it will not say "the day of initial booking". If arrival is more than 30 days away, it will give a date which is 30 days before arrival - but, this is only for regular travel insurance. If the booking was made > 30 days before arrival, but you insert that BBINFO field in something sent within 30 days, it will not mention insurance at all.

Unfortunately, CFAR can only be purchased during the first 14 days after a booking so we might need to change the wording to include something about that, too.

Hello!

Since all works great I don't always pay attention to these things. But, noticed that the text in BBINO refers to travel insurance and says:

"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% of the total trip cost. You can read more about it or purchase a policy here."

With the addition of a more costly CFAR option, this should be updated to at least say something like:

"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% - 9% of the total trip cost, depending on the policy selected. You can read more about it or purchase a policy here."

Chuck

Thank you so much! I never searched on "2nd Legal Agreement" - my bad. I just added that to the System Message instead of having to do a follow-up email via trigger. SO COOOOOL!!!

If you switch the view when generating the statement, you can run the Full Amounts view instead of Owner Amounts view. If you're planning to do that always, you can set the default view on the setting for each owner so it'll automatically get that the next time you come to generate the statement.

For the Airbnb fee, if you set that as "pre-dededuct" instead of "show on statement", and then set the direct owner remittance to the amount less the Airbnb fee, that should end up totaling out.

There's a way to do this but you have to make up a little bit of code on top of the {BULEASE} field. We need to make a button for it but there's not one right now.

Check out my reply over here: https://www.ownerrez.com/forums/general-help/how-to-send-2nd-legal-agreement-post-booking-with-check-in-email#64179

You are welcome! I looked for you in the Facebook Unofficial OwnerRez Support Group. Come join us! It's a great place to get help from other users (although, clearly, the folks who work for OR are the BEST resource!). :-)

Hi Lydia,
Thank you so much for taking the time to help me out! Much appreciate it!

Have a wonderful weekend :-)

Celine

Hi, Celine!
Go to Settings > Messaging > Email Templates.
Write yourself a note that says: You have a guest arriving on  {BARR} whose name is {CFULL} with an email of {CEMAILPRIME}.
Make sure to put YOUR name and YOUR email on the"TO" line.
Save that template.

Go to Settings > Messaging > Triggers
Set up a trigger that Occurs at a "Scheduled Time" - 7 Days - Before Booking has arrived.
Add any other filters you want.

:-)

Hello,
Is there a way to create a system alert or a trigger that would email me as a host 7 days before a booking occurs? I always like to personalize the welcome letter sent to the guest.

Thanks in advance!
Celine

Ah, too bad the OR forum software doesn't support attachments--I took a screenshot. Hopefully this link works, though: https://imgur.com/a/X8IJi9o

Even if it is channel-managed, you should still be able to change the _time_ (just not the date), without unlinking the booking, as pictured below. If you do not see the same thing, I'd suggest probably reaching out to help@ownerreservations.com for them to look at your account specifically.

After integrating, the guest's contact info disappeared from the Vrbo dashboard, but it always shows up in the OR booking "Overview" and "Info" tabs.

I'm not 100% sure whether this is transmitted by Vrbo or whether the guest enters it during the legal agreement signature process, but to date I have never noticed that info missing. (I think it does come from Vrbo because guests always receive the email asking them to sign the RA, which they do.)

How can I send my customers statements showing the full amounts vs the Owner amounts?

Also, does anyone deal with AirBNB paying owners directly? I like this, but it is difficult to figure out how to deal with their credit card fee on the statement. I simply go in and put "already remitted", and have the total amount, but I am still struggling a little with the AirBNB CC fee.

Thanks

With all the things going on this year I have written a document to send to guests who change their dates because I want them to sign something to update the original RA. I have added it under my Legal Agreements. I have no problem when I write an email inserting that specific agreement in the email. BUT - I'd like to set up a trigger to automatically send the amendment. I can't figure out how to specify which document from the Legal Agreement page I want to send. What am I missing?

And this one for automating the after-channel-booking signing of the agreement:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

Also take a look at this:

https://www.ownerrez.com/support/articles/renter-legal-agreements

And the various articles it links to.

Thank you so much, Lydia. I just joined the group.

Hi, Still Waters!

We've got a support article about property photos here:

https://www.ownerrez.com/support/articles/property-photos

And a step-by-step video walk through about photos here:

https://www.ownerrez.com/support/articles/properties-photos-adding-rearranging-deleting

FYI - you can search all support articles, blog posts and forum threads from the support menu above. That will return all results. You can narrow it down to forum posts with the selector there.

So... I need to see what pictures I have of my properties in Owner Rez for API integration. Can’t find the place to view/add/change pictures. I tried searching “pictures” in the search field but nothing comes up. I then went to the Forums and I can’t even find a search function on the forums at all. (I’m using my iPhone so maybe I just can’t see it the search box in the forums?)

If anyone can tell me how to do the above 2 things I would greatly appreciate your help.

You probably can cc yourself on your phone by setting up email to go to <yournumber>@<yourcellprovider>.com which will text you

That worked!!! Thanks Lydia