General Help and Questions

Sort by

• Newest Reply
• Newest Topic

what does that mean? Thanks

I'm afraid those are the only three we integrate with at the moment. Perhaps you know your own market best, and should just set your own pricing?

Would using a custom field help?

https://www.ownerrez.com/support/articles/custom-fields

Or a tag maybe?

I have a "unicorn" type property with only one similar comparable in my STR market area. As such, I'm having great difficulty getting acceptable "smart rates" from either PriceLabs or Perfect Pricing. Is there another option that integrates with OR? Beyond Pricing may be too expensive, as their percentage-based fee will be much higher than the flat-fee services.
Thanks!
Julie S.

Ok, thanks :( those a bit more than I need or can afford. Even just making it a text field maybe instead of a date picker would suffice for me really as I could enter the days manually in a long string? Or if you like this the way it is for some reason maybe adding a misc. popup field we could use any way we want please?

This is not a core functionality of OwnerRez at this time. You should look at one of our integrations with companies that specialize in housekeeping and maintenance scheduling:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

There is a field for cleaning but only gives one date. Thanks for any help.

Hello! We are getting into the RV rental business. We are planning to use OwnerRez to manage our RV rentals. I was wondering if there was anyone out there that I could connect with that could give me some best practices for using OwnerRez and also I just had a few questions in general about which platforms are better for RV rentals. I can be reached at 802-681-3961 thanks so much!

Pretty sure.

Guess I will open a support request so I can send you a screenshot.

Thanks Ken

Are you sure you have a custom calendar export? I took a look in your account and didn't see any. If you're just exporting the default calendar, it does not contain any personal data like the guest numbers.

I share an exported calendar with my cleaner. This is her preferred method anyways as she cleans for 13 different owners and most of them share a google calendar with her. In the export for her calendar I have selected full booking details as well as notes in the description. However, the one bit of data it doesn't provide her is the number of guests. She needs this to know how big a crew to bring with her at turnover.

Is there a way to add this information to the exported calendar? I mean I know I can type it into the notes field but don't want to do this manually for each guest. Is there anyway to automatically add this? I tried adding {BNGUEST} to the notes field but doesn't seem to recognize the booking fields.

Thanks for any help

Thanks, Something is still off.
I removed TN Sales 7% and County Sale 2.75%.
Only left 3% county lodging. Updated settting on Airbnb to only keep 3%.

Tax is overstated. Total tax should be $329, I see $364.

$471 x 5 nights = $2,353

Cleaning fee = $225

Service fee = $364

Occupancy taxes and fees = $364
Total
$3,306

Ah, right.

What you're going to want to do is to modify your Sales taxes to, as of October 1, be "Everything But Airbnb."

This is a major reason why we recommend having each separate tax entered individually, rather than in one big lump. Airbnb is force-collecting the sales taxes, but any other taxes that might be due still need to be collected and remitted by you.

In your particular case, since you are using our HA/VRBO API connection, there will be no changes - taxes will continue to be collected via your credit card payment processor, and remitted by you. If they've been working correctly up until now, they will continue to do so.

But still not county lodging?
How do we adjust tax settings?

That's what I was afraid of. There are just sooooo many.

I may play around with seasons anyway; I want these in my calendar on a yearly basis so I don't forget to give them prime rates.

Anyone have a clever work-around?

Because the event changes dates yearly, you can't really set up a recurring Season, as those are based on dates that do not change. Spot Rates is the correct way to deal with this, because you can specifically select whatever the dates are in any given year.

Newbie here.

I have set up my "seasons," which recur annually and start/end on specific dates.

One of my properties is in an area with many recurring events that draw people in. These events have floating dates (the first weekend of March, for example). I don't think I want to use Spot Dates because I want these items to recur yearly, but I will need to go change the exact dates yearly.

Should I set each event up as a "season"?

Thanks.

I have had the same problem here recently. It seems to be with gmail accounts for me.

Yes, we have a fix for this in testing, will go out sometime next week.

Can you add the wording for the CFAR insurance as well then?

No, that is automatically generated by the system.

Is there anywhere to modify this information ourselves?

We have reached out to our engineering contacts at VRBO, and they have confirmed that this *will not* have any effect on API clients.

Just another reason why using our HA/VRBO API is the way to go!

I still don't see the update in the wording for CFAR. Not sure if I'm missing something.

That's something you'd need to set in the Google Calendar options - we are pushing the information out via the iCal feed, but we don't control how Google displays it.

I did tick off each of the "customization" choices in the export calendar options. I can see why I've blocked ONCE I HAVE CLICKED on the calendar in my google calendar/ical. However, I wanted to see the blocked title in the ribbon, as I do on OR calendar ribbon. Instead all I see is the "4pm blocked off time #ORBxxxxx." For bookings I see the guests name, that was what I was hoping to see for blocks.

Here is what came from VRBO to some vrbo users. question: will it affect those who are API integrated?

Due to a law change, Vrbo will soon be required to collect and remit State and Local Sales Tax for all online bookings in Tennessee. Since we will be collecting these taxes and remitting them directly to the state, you are no longer responsible for their collection or remittance.
To help you manage the Local Lodging Tax you are still responsible for collecting and remitting directly to your local government, we will soon be announcing some new tax setting options.
On the effective date above, we will send you another notification with a link to your updated tax settings in your dashboard. At that time, you will be able to review all the taxes applicable to your listing, including rates, taxable amounts, government(s) requiring the tax, and who is responsible for the tax (Vrbo or you). You will also be able to select the local tax collection option that works best for your business.
Note: You should prepare to select a local tax collection option on the effective date to avoid any gaps in your tax collection. We will not be responsible for any under collected local lodging taxes if you fail to select an option.

They should still be visible in CRM > Contacts, and able to be exported from there.