General Help and Questions

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I am faced with the same problem- have a new Samsung tablet ( may 2020), and I cannot access the chrome extensions. I bought this expensive tablet so I could work remotely. I WAS using a laptop when I signed up for OR, but the need for mobility drives people toward tablets.
You are really falling behind on this as probably many of your customers use android and iOS. I would use Firefox if that's the way to use the extension. Otherwise I will have to look for another PMS program that is more mobility-friendly.

Chris / Ken / Paul & Paul

Any updates on the ability to be more flexible with payment schedules? Thanks.

Chris/Ken/Paul - can y'all provide specific instructions to us (me ;-)) about how to configure OwnerRez to prevent back to back stays?

In my case I want to have the following:

- Guest books Mon-Wed and leaves Wed by 10am. Unit remains empty Wed
- Cleaners clean sometime Thur. Unit remains empty through overnite
- Earliest next booking can start is 4pm on Fri

So essentially this is a 2 day gap following each booking.

I'm personally using the API for Airbnb and channel bridge for VRBO. I can do blocks manually for any direct booking guests I receive, mostly worried about Abnb and vrbo.

In addition I have the issue with ResortClean where it seems to create cleans for blocks, not sure if their upcoming changes that they announced will change that. So assuming that OR creates blocks after a stay I will need to delete the associated booking in ResortClean.

Final request - I plan to leave the blocks in place forever as an indication of the dates being unavailable for booking. If y'all can think about the implications of having so many blocks scattered among legitimate bookings we might avoid some unexpected issues with running reports in the future. Not sure what this might be, I haven't thought it through, but if I get 20 bookings in July I'll have 20 blocks and I imagine many reports will be affected. Maybe some kind of tag on these blocks along with a customized title could help so that at least in the future I can distinguish them from legitimate blocks that I use for myself for repairs and improvements and/or personal stays.

Hi there,
I have just implemented the OwnerRez widgets. How do I change the default date formats showing in the widgets to our local requirements? In OwnerRez, I have the Culture changes in place for Australia but this does not seem to have bearing on the dates in the Widgets.

Thanks. Will do.

Thanks for the response. So I guess this means that I'll have to remove the legal agreement requirement from my trigger or send the email manually to those converted bookings?

Please write in to the Helpdesk with the ORB number of the booking, and we'll help you figure it out.

There is not currently a way to record that they've signed an outside agreement, no.

However, you can upload the file and associate it with the booking. Just go to the Files tab of the Booking - you can store anything you like in there.

Please write in to the Helpdesk with the ORB number of the booking, and we'll help you figure it out.

Depending on what you mean, I think what you're looking for is Custom Sources:

https://www.ownerrez.com/support/articles/custom-sources

I'm converting direct bookings I took earlier this year (before I joined OR) to OR bookings. I have a trigger set so that guests get a check-in emails 7 days before arrival but would like to keep the requirement that the rental agreement is signed before this email is sent. However, I noticed for my test converted "legacy" (eg, before I joined OR) booking, the email schedule indicates: "Status: Can't Run Yet This trigger doesn't apply to this booking because there is no rental agreement on file but the trigger requires one."
These guests signed a legal agreement via HelloSign before I joined OR. Is there a way to upload these agreements or some place to indicate the guest has signed a rental agreement outside of OR, similar to how we're able to record a payment via "Credit Card processed elsewhere."?

I'm in the process of converting "Blocked reservations" I imported from VRBO via channel bridge and have a question about second payments and security deposits.

These guests booked directly through me and have already made their deposit payments through my old invoicing system (Wave Apps). I'd like to convert them over to OwnerRez so they get reminders about their second payment and security deposit hold. I can't tell if this will automatically happen and they'll get a reminder prompting them to input a credit card when their second payment is due. I'd really rather not ask them to input their cards now because I want this to be seamless for them.

However, when I tried to schedule a security deposit for one of these blocks converted to booking, it would not allow me to do so without the credit card info.

I've input all of their guest info, total charges and recorded the payment that's already been made.

I'm in the process of converting "Blocked reservations" I imported from VRBO via channel bridge and have a question about how the second payment and security deposit are handled.

These guests booked directly through me and have already made their deposit payments through my old invoicing system (Wave Apps). I'd like to convert them over to OwnerRez so they get reminders about their second payment and security deposit hold. I can't tell if this will automatically happen and they'll get a reminder prompting them to input a credit card when their second payment is due. I'd really rather not ask them to input their cards now because I want this to be seamless for them.

However, when I tried to schedule a security deposit for one of these blocks converted to booking, it would not allow me to do so without the credit card info.

I'm working on one test booking and put all of their guest info, total charges and recorded the payment that's already been made.

Please help!

Can you add "Direct Booking" or "Owner Website" as an option under Listing sites?

Plus one vote for Houfy integration. They're growing and getting more and more bookings.

Owner's View - Shows December 2019 to Oct 2020.
Is it possible to get: Total 2020 vs Total 2019?

Is it possible to see Rent Only, Total, ETC from the owners view in the portal?

Hi, Tim! Reports > Date Range Make sure to check the box for "Include custom field values associated with bookings." Hope that helps. (Not the prettiest, and Custom Fields are not split out by field, but it's a place to start.)

I use the Custom Fields on all my bookings and would like to be able to review them without having to go one by one through the bookings. I can't seem to find a booking report that will display custom fields...maybe I'm just not seeing it?

Tim

Thank you Lydia! That worked perfectly. Appreciate you taking the time to answer! Mahalo!

Any update on text notifations of inquiries?

"Sorry if this has already been asked and answered, but I have never been able to find a way to search the forms."

Hi, Glenn: You can search the entire site (Forum, Blogs, Help) by going to the Support tab and typing your search term. It will return anything it finds from anywhere on the site. Hope that helps.

Have the same question. I think it appears to be charging on any and all bookings

Any thoughts or advice on this?

I tried that but what happens is that for inquiries that are within 30 days (past the normal 2nd payment date) it generates this:

Amount to book $1000
Balance due on May 1st (27 days ago) is $0.00.

Not quite readable.

If you look at Settings > Surcharges and Discounts > Booking Fields > Number of Nighs is Greater Than or Equal To.

Just make it "Applied Automatically" and do a Fixed Amount "Per Stay."

Hopefully that's what you're looking for.

Is there a way for the system to automatically add in our mid-stay housekeeping charge? I.E. if a guest books for a stay of 21 days or greater, then the mid-stay housekeeping fee is triggered and added to the charges. (if a guest books for less than 21 days, the system does not trigger the additional fee)
Thanks!
Laurie

Please send in a Helpdesk request, and attach the Channel Bridge file that you downloaded and imported.

The Channel Bridge Import is not importing the Guests Name, guest, booking amounts etc since my last two bookings.
Was there another change Airbnb has done that would prevent this download?
Could you please check and let me know? Thanks!

I have the version 10.25.

Is there a link to how "Disallow" gaps should work? What is the intent of this tool, to have folks book longer?