General Help and Questions

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We are not lawyers!!! But, generally speaking, a business is usually considered to be within its rights to contact its existing and previous clients.

A vacation rental property is obviously a business, and I think most jurisdictions would consider the guests of a specific property to be naturally associated with that property in its legitimate operation as a business. So if you sold the property to another person who was also operating it as a vacation rental, there shouldn't be any legal issues with the list of guests of that particular property going along with it.

Now, if you were to sell the guest list to someone else entirely, that would be a different matter. We wouldn't recommend doing this.

Here's a support doc talking about how to do it:

https://www.ownerrez.com/support/articles/instant-book-vs-request-to-book

Turning off Instant Book is not supported by all API channels, and is not generally recommended since most guests these days prefer the ability to do Instant Book.

Usually, the best way to get information like that from Airbnb and VRBO is by using Channel Bridge.

https://www.ownerrez.com/support/articles/channel-bridge

We do have an Excel template for bulk imports of payment records:

https://app.ownerrez.com/imports/excel/paymentexcel

But this may cause issues with Airbnb bookings if you ever do decide to use Channel Bridge - you'll have two sets of mismatched payments, which will cause confusion.

Hello,

I'd like to use the Airbnb Channel management feature in OR. However, in my business account I do not "own" my clients' Airbnb listings; in other words, those listings are not contained in MY Airbnb account. I currently have to log onto each client's Airbnb account in order to manage their listing.

Is it possible for me to use OwnerRez's Airbnb Channel manager if all of the Airbnb listings are not contained in one account?

Wow I'm surprised to hear that! Even with my relatively small list I get a lot of re-bookings from my email communications.

Hi guys,

there are anyway to Bulk Record Payments?

For example: for Airbnb channel I want to record full payment, for last week bookings and payment date is arrival date.

Any chances?

Thanks,

Leo

Above ...

My husband and I are selling our western North Carolina mountain cottage this summer. For twelve years I have run the vacation rental myself and I have amassed an email database of our 500 prior guests which I use for marketing purposes. My question is... if the person who purchases our home intends to use it as a vacation rental, what's the best way to approach them about the guest email list? My feeling is that it's a valuable asset I could sell separately, but having never done this before, I'm clueless and would love any input and opinions!

Thanks!

please see www.vh4u.us

Thanks for the feedback, we are looking into this.

Hi, today my site "woke up" with huge blank space between my logo and menu. Logo is on left, Menu center and Book Now button on right.
I already checked my logo image has no this blank space. I also tried to upload again my logo.

Please my site is not looking good now!

The Airbnb website has been jacked up lately. I have my home to NOT instant book because of the danger of double booking (I am listed on three or four sites). Well the other day an instant booking happened and I WAS DOUBLE BOOKED. I was pissed of course, because now the traveler through no fault of their own is inconvenienced and unhappy because I had to cancel their booking. Not only could Airbnb not tell me how my settings got changed, but I AM STILL unable to manually edit my settings to turn instant book off again! So I am poised for another potential double booking and there is nothing I can do about it. I'm tempted to just hide my listing on there for now. So aggravating.

I have this turned on for all properties, but set to ID, traveled before, review by hosts, no negative reviews. However, when I checked my Airbnb listings all had Instant Book turned off. Any insight other than "it's Airbnb being Airbnb again"?

Should note I am on API and, supposedly, Instant Book is required.

I am trying to access information on cancelled Covid bookings....how do I access list of cancelled bookings?

whatever happened to the Unofficial OR Support Group Facebook page?

consumers (including myself) hate the litany of fees. You may be shooting yourself in the foot. Maybe better to raise your rate a little vs have a "fee" line item.

Ok - so I didn't realize the apply to was limited to certain fields. Newbie error.

Hey all! We are new here with our 57+ listings, which I pulled in from Airbnb. Loving it so far (enough to bring in all our listings). In attempting to get them ready to be pushed back out, I am working on the rules. I set the rules for 1 property, and because they are almost entirely global for all our properties, I saved, then hit the "Apply to" button (in awe of being able to do that), selected all my properties, and...wah, wah, wah...none of the rules for the other properties changed. Please tell me it will work for me tomorrow or where I am going wrong :)

Yep, you can restrict who can book now on Airbnb: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#book-now -- you can't fully turn off instant booking, but you can require certain criteria of the guest and require request to book for last minute bookings.

It's finally past the planning stages and now in development! No ETA yet, probably a month or two for it to get through dev and testing and be released.

There are a bunch of videos in the support articles section now, like the Bird's Eye View that takes you through a high level overview of everything: https://www.ownerrez.com/support/articles/overview-a-bird-s-eye-view

You can also follow our YouTube channel, they're all over there too: https://www.youtube.com/channel/UCoghNwfLtsc0_vhD5iKNuJQ

I agree with DianneD. As an Aussie operator as well, seeing dates in dd/mm/yy format internally, would really help. I have also almost been caught out with 'wrong' dates.

Thanks i'll have a play around.

I add a 9% "Booking Service Fee." It's usually less than the ~12ish% that the OTAs charge. I would have made it 10%, but then it would have looked too obvious to the guest. ;) You add it as an automatic surcharge and then only apply it to "None" as the listing site (there's also a way I read about recently to define your website as a channel using a custom setting, but I haven't gotten around to changing everything).

I'm looking for some thoughts on dealing with book direct pricing.
If a guest comes from an OTA and then gets in touch to book direct there is an opportunity to increase the payment.
Typically I want to charge the guest 50% of the ota mark up. The guest is happy as they are paying less than the ota and I get a bit more revenue, all good and we both win.
But how to deal with this in owner rez?. Currently I adjust the price in price labs, sync with OR and generate a quote.
The website would need to show the same price as a quote for consistency so I cant really just add a line item to a quote.
How do others deal with this?

As an Australian OR user (& knowing there is a growing user base that would prefer the Dd/mm/yy date format), I have been nearly ‘caught’ a couple of times with the us date format on the internal side - can that be made optional too ?

Where are you up to with the library of training videos ? This will be incredibly helpful not only for newcomers but for refreshing knowledge and continuing to implement more or good stuff

I just wanted to say thank you to the Facebook group ‘people’ - I get a lot of help and quiet support from it

Did this feature ever eventuate?