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Chris,
Can you clarify where to find the preview button "in the editor" in point C above - is this in the email editor, the booking editor? I'm not sure...
Yes, if I enter next year June, all is correct. Why would spot rates throw this off in such weird way?
The only thing I can think of Is that I have some spot rates in June, but it still does not add up. In my cottage "rent" line for a month in June should be 1,650 .. it comes up as 1,818.41 ... some weird number... Any help? Thank you
Ella
I'm not sure what's going on with rates but I can't figure out my monthly rate, though it shows set up correctly in the legacy settings, it does not show up correct when putting dates on the calendar. What am I missing?
Is there a detailed tutorial somewhere?
If I put 30 nights in June, rate should start showing as monthly and it does not.
I'm lost, wasting hours trying to figure this out.
Where is the page --
Spot Rates -
where Days can be marked
Check in not allowed
Check out not allowed
I have not. And with all the crazy going on these days it would be nice to be able to send something to folks who had to cancel. Maybe CHRIS or PAUL or someone can help us.
Did you figure out a solution for this, Lydia?
Can you please fix it.
I went to the Rate setting -set nightly rate -- then
one month at a time -
for one cabin -- selected Column --for Friday and Saturday -
then reset that for the weekend rate
went from present time forward through next year.
Updated to it --
now a problem
I have messed up the rates -
selected nightly - had to put in Surcharge for weekend.
Didn't work
Holidays still shaded on public view of page for selecting dates to send inquiry --
which makes them look blocked
so they will not send inquiry
You can set the color of the holiday shading in the settings for the widget, under Settings > Widgets. One of the options is no shading.
Calendar on pages for guest to see prices shows holidays darker -
I want to remove color because it looks like dates are blocked
Go to Properties, then Rules.
Hi,
I am trying to find where to change the amount paid at booking, etc. I want to change from 50% due at booking to 20% due at booking and from full amount due 30 days prior to arrival to 7 days prior to arrival. I want this as a temporary measure for a few months in because of COVID.
Chuck: I'm hoping you're a member of the Facebook page for "Unofficial OwnerRez Support Group." If you go there and search a post from Donna Buono from Feb. 9 you will see an explanation of how to add fields to a rental agreement for a guest to initial. You can spell out your cancellation policy in the RA and have the guest initial. The signed/initialed agreement is stored in their booking info so you'll always know what was agreed to.
May be time to revisit this.
Also, would be nice to record in the booking record the cancellation policy at the time of booking. I suspect that between Airbnb policies and desire to get more bookings sooner, we will all be making adjustments over the coming months; loosening now then tightening back up.
I have just swapped over to Ownerrez and would also love to see more options for adding notes to Guests. This allows for a central (CRM) location to keep details about specific guests: birthdays, previous preferences, kids/names etc. We have a high return rate so keeping track of guests details is very important to us. Adding custom fields/columns would also be great.
Without this in place, what are the options in the meantime, to store or get around this?
Perfect! That did the trick. Thanks!
It's all good - this setup works just fine. Thanks!
Thank you!
Yes, I'm in the Facebook group. I need all the help I can get :)
Oho! I read that backwards, thinking it was $75 and $75, so yep, you're right -- multiplier won't work.
Are they really cancelling and exercising their travel insurance? Or just moving the dates to September?
If they're cancelling and using TI, then cancel the booking in OwnerRez and don't refund them -- the TI carrier will work with them to pay out the insurance.
If they're moving the booking to September, leave it as is in OwnerRez and just move the dates to September. They can contact the TI carrier and also adjust the dates on their policy to match.
Thanks, Chris! That should do the trick.
We charge $150 for the first dog and $75 for the second, so I don't think the multiplier will work in this case.
Percentage items apply to items above them, so you need to make sure the discounts are at the top. To do that either:
a) give the discounts position and give the surcharges a blank position (which will make them come after discounts)
b) give the discounts a lower position like 5 and the surcharges a higher position like 10 -- they're ordered in numeric order
You can test the widgets directly in the preview area after you create them. Those are all fully functional right in the preview -- you can send an inquiry there or even start a book now.
For the later on emails, you've got a couple of options:
a) create a test booking and then send those emails out to yourself
b) on the test booking, wait until they should be sent out (second payment date etc) and make sure that they are -- no need really to do this but if you wanted to test everything exactly as a guest
c) use the Preview button in the editor to see how they'd look -- that lets you pick a booking or payment and see a preview of the email rendered for that specific item
Ah - yes, that's what I'd like to do. I'll give that a try. Thanks for the suggestion!
That's controlled by the "Categorize this as a 'rent' line item" setting on the surcharge. Turn that off on the other one and it won't do that anymore.
BTW -- you don't need two separate surcharges here... since you're using the multiplier anyway you could just have one surcharge set for $75/pet for up to 2 and it will calculate accordingly.
Hello
We are new to the platform and direct bookings in general and had a guest book with us directly last week for early May. They bought travel insurance through us (CFAR) and are now requesting to cancel and move their dates to September.
My question is whether or not they can simply cancel from their side or if we need to follow the steps in the article I've attempted to link here for our property.
They are paid in full, and we do not have their security deposit hold taken/secured as of yet.
https://www.ownerrez.com/support/articles/cancelling-a-booking
I'm happy to cancel it but want to ensure we do it right for reports, taxes etc etc. Thanks in advance for your help I appreciate it very much.
If you are OK showing everything in the same place in your RA, could you use the {BCTAB} which is the table showing all charges?
