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There was a talk before about offering guest choice damage insurance (either deposit OR insurance) that they can self select. Any news?
I went from stripe with 2.9% straightforward flat fee per transaction to Lynnbrook which to me seems very convoluted. And that comes from someone working on acquirer side in merchant services for a major bank LOL. So I am not completely unfamiliar with credit card processing.
I got a statement for May and I saw this:
Discount Due 207.39
Fees Due 821.48
Amount Deducted 1,028.87
"Discount" is actually a fee.
All in all according my calculation, the fees (that include this discount that I am somehow obligated to pay came to over 3% per transaction. Second guessing my move from Stripe to Lynnbrook.
Agree on the suggested change of "7%-10%" (I think it's 9.8% but close enough).
Would also point out that, depending on how far in advance the reservation is made, it will not say "the day of initial booking". If arrival is more than 30 days away, it will give a date which is 30 days before arrival - but, this is only for regular travel insurance. If the booking was made > 30 days before arrival, but you insert that BBINFO field in something sent within 30 days, it will not mention insurance at all.
Unfortunately, CFAR can only be purchased during the first 14 days after a booking so we might need to change the wording to include something about that, too.
Hello!
Since all works great I don't always pay attention to these things. But, noticed that the text in BBINO refers to travel insurance and says:
"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% of the total trip cost. You can read more about it or purchase a policy here."
With the addition of a more costly CFAR option, this should be updated to at least say something like:
"If you'd like to purchase travel insurance for your booking, you must do so today (the day of initial booking). Travel insurance costs 7% - 9% of the total trip cost, depending on the policy selected. You can read more about it or purchase a policy here."
Chuck
Thank you so much! I never searched on "2nd Legal Agreement" - my bad. I just added that to the System Message instead of having to do a follow-up email via trigger. SO COOOOOL!!!
If you switch the view when generating the statement, you can run the Full Amounts view instead of Owner Amounts view. If you're planning to do that always, you can set the default view on the setting for each owner so it'll automatically get that the next time you come to generate the statement.
For the Airbnb fee, if you set that as "pre-dededuct" instead of "show on statement", and then set the direct owner remittance to the amount less the Airbnb fee, that should end up totaling out.
There's a way to do this but you have to make up a little bit of code on top of the {BULEASE} field. We need to make a button for it but there's not one right now.
Check out my reply over here: https://www.ownerrez.com/forums/general-help/how-to-send-2nd-legal-agreement-post-booking-with-check-in-email#64179
You are welcome! I looked for you in the Facebook Unofficial OwnerRez Support Group. Come join us! It's a great place to get help from other users (although, clearly, the folks who work for OR are the BEST resource!). :-)
Hi Lydia,
Thank you so much for taking the time to help me out! Much appreciate it!
Have a wonderful weekend :-)
Celine
Hi, Celine!
Go to Settings > Messaging > Email Templates.
Write yourself a note that says: You have a guest arriving on {BARR} whose name is {CFULL} with an email of {CEMAILPRIME}.
Make sure to put YOUR name and YOUR email on the"TO" line.
Save that template.
Go to Settings > Messaging > Triggers
Set up a trigger that Occurs at a "Scheduled Time" - 7 Days - Before Booking has arrived.
Add any other filters you want.
:-)
Hello,
Is there a way to create a system alert or a trigger that would email me as a host 7 days before a booking occurs? I always like to personalize the welcome letter sent to the guest.
Thanks in advance!
Celine
Ah, too bad the OR forum software doesn't support attachments--I took a screenshot. Hopefully this link works, though: https://imgur.com/a/X8IJi9o
Even if it is channel-managed, you should still be able to change the _time_ (just not the date), without unlinking the booking, as pictured below. If you do not see the same thing, I'd suggest probably reaching out to help@ownerreservations.com for them to look at your account specifically.
After integrating, the guest's contact info disappeared from the Vrbo dashboard, but it always shows up in the OR booking "Overview" and "Info" tabs.
I'm not 100% sure whether this is transmitted by Vrbo or whether the guest enters it during the legal agreement signature process, but to date I have never noticed that info missing. (I think it does come from Vrbo because guests always receive the email asking them to sign the RA, which they do.)
How can I send my customers statements showing the full amounts vs the Owner amounts?
Also, does anyone deal with AirBNB paying owners directly? I like this, but it is difficult to figure out how to deal with their credit card fee on the statement. I simply go in and put "already remitted", and have the total amount, but I am still struggling a little with the AirBNB CC fee.
Thanks
With all the things going on this year I have written a document to send to guests who change their dates because I want them to sign something to update the original RA. I have added it under my Legal Agreements. I have no problem when I write an email inserting that specific agreement in the email. BUT - I'd like to set up a trigger to automatically send the amendment. I can't figure out how to specify which document from the Legal Agreement page I want to send. What am I missing?
And this one for automating the after-channel-booking signing of the agreement:
https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement
Also take a look at this:
https://www.ownerrez.com/support/articles/renter-legal-agreements
And the various articles it links to.
Thank you so much, Lydia. I just joined the group.
Hi, Still Waters!
We've got a support article about property photos here:
https://www.ownerrez.com/support/articles/property-photos
And a step-by-step video walk through about photos here:
https://www.ownerrez.com/support/articles/properties-photos-adding-rearranging-deleting
FYI - you can search all support articles, blog posts and forum threads from the support menu above. That will return all results. You can narrow it down to forum posts with the selector there.
So... I need to see what pictures I have of my properties in Owner Rez for API integration. Can’t find the place to view/add/change pictures. I tried searching “pictures” in the search field but nothing comes up. I then went to the Forums and I can’t even find a search function on the forums at all. (I’m using my iPhone so maybe I just can’t see it the search box in the forums?)
If anyone can tell me how to do the above 2 things I would greatly appreciate your help.
You probably can cc yourself on your phone by setting up email to go to <yournumber>@<yourcellprovider>.com which will text you
That worked!!! Thanks Lydia
Mai: It's a process and not easily explained in this chat. Have you joined the Facebook group "Unofficial OwnerRez Support Group"? It's a great place for support. First thing: draw up your Rental Agreement (or use the one provided by OR). Get it typed up and add to your OR account (Settings > Branding & Legal > Legal Agreements). Second: Write the email you want to use when asking someone to sign your rental agreement (Settings > Messaging > Email Templates). Third: Set up the trigger to send the email and make sure you select "as soon as" the booking "is created" (if that's how you want it to happen). There are SO MANY other considerations - take a look at that Facebook group and don't hesitate to send direct messages to other members for help (myself included - Lydia Bianchi). And test, test, test!
Does OwnerRez offer the e signature? If they did, would you please show me how to set up and send out? Thanks.
Can you set up a "Season" just for that week and use the check boxes at the bottom to designate which check-in/out days you want?
Hello,
I have it set up that guests can't depart on Saturdays because I was getting a lot of people dancing around that night due to it being the most expensive. I just had a booking come in that arrives on a Saturday with the two nights before it available. I want to know if I can change it so a guest can depart just for that one Saturday so it shows up in AirBnb/Homeaway searches? I would think its something along a spot rate type of thing that I would allow it just for that specific date?
Before I was API integrated, I had all the guest contact info (as a PP). Now since the integration the contact info is gone. Which makes little sense - vrbo trusts me enough to collect and refund my own payments but not with guest contact?
recently 2 guests were having trouble booking on vrbo - it kept telling them that dates are unavailable when they started to go through booking process (obviously dates were available because they must have searched by available dates to find my listing). One eventually succeed after several tries, another kept asking and apparently contacted vrbo who in turn told them to contact me (ha! how can they - vrbo blocks anything that even resembles phone or email addr). After rounds and rounds of messaging I was able to direct her to the website where she happily booked. So I was wondering if lack of contact info is a glitch or a feature. Also troubling that at least 2 renters reported issue trying to book via vrbo and it tells the that "dates unavailable" even when dates are available and min stay limit is met ( I double and triple checked). How many more just abandoned booking process without telling me altogether? Anyone has similar experience?
I have had this in the past and ended up changing the First Payment to $10 just to get it booked. Then I give them an "offline" option for the payment (like Venmo or a Check) so they are allowed to book but don't actually have to send me any money.
Would definitely be nice to be able to allow zero now. And I think OR has said they are working on their payment options to give us more flexibility.
Hi guys. Any updates on receiving a text when inquiry comes in? Thanks!
Has this process changed? I am trying to adjust the rules within a specific quote, to allow the guest to make a pending booking with no payment required until a set date. Even though I've selected "Card will not be charged at checkout but will be kept on file." the quote still shows that the balance is due at the time of booking.
