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In effect you just did - anyone who finds it while searching for the same question, will now know the answer and that it worked for you. :-)

I understand.. Thank u for quick reply. Is there a way to mark this as "Resolved"? This topic?

Yes, exactly.

Ok yes I agree a hold. So just to clarify...I want to delete the $300 in the Surcharge section correct?

There isn't. But it is possible to configure the main booking display to also show open quotes, so you can readily check and see.

https://www.ownerrez.com/support/articles/main-bookings-display

Yes, you have doubled up on the security deposit. What you've actually done is configure a Security Deposit Hold:

https://www.ownerrez.com/support/articles/security-deposit-holds

And also a Refundable Damage Deposit:

https://www.ownerrez.com/support/articles/refundable-damage-deposits-rdd

You only want to do one or the other - we recommend the Hold.

I know in the "Rules" we can set a security deposit. I have it set to $300. However I am a little confused. I ALSO have it set up in the Surcharge & Discounts" for $300 for each stay. Am I essentially doubling the security deposit?

I ask because when I send a quote...the quote is confusing. It gives the total amount due..including security deposit 14 days prior to arrival. And that is my rules. So that is correct. However it also says that a $300 security deposit will be held one day prior to their arrival. So which is it? According to the booking quote it shows the total amount..including the $300 that is collected 14 days prior to arrival. But then it also says $300 will be put on hold a day before arrival. So this got me thinking that I have set this up wrong. I need to delete the $300 from the Surcharge and Discount section of my rates. I set that up across all my listings except for Airbnb.
Sorry it may be a little confusing since we can not attach screenshots in these forums.

I shall defer to your support ticket queue. ;) And yes, I do understand now. Thanks for clarifying.

Although I use PriceLabs, so setting rates/seasons in OR manually just isn't even on my radar right now... :P

Yes, I have been manually doing blocks before and after each guest. I missed one the other day in May, though, and now I have a same-day turn for a property there. :/

Is their a trigger to set up so that I get a notification during the quote process that I would be over riding another quote out there not yet expired

thanks in advance
Lou

The rates update actually **does** deal with current world events. The single biggest support issue in the past 10 days was not about forced gaps. It was about quickly changing seasonal rates to "covid" based seasons. As with all rate changes, the old split season/split rate screens with overlapping "all" options continues to make it difficult to quickly rates, or even to see them clearly. Again, it's not just an editor, it's a fundamental change in how seasonal defaults work (ie. there are no longer weekly/monthly type rates). If you could see our support ticket system, you'd understand very quickly how much of our time is spent explaining rates scenarios. 😜

I assume that you are creating blocks after your bookings to placate the cleaners? Seems like that would take care of it for now.

I didn't mean to offend or to imply the new Rates Editor was an unwelcome addition. :) (It just seemed a bit of an oddly-timed announcement given other world events right now.)

But keep in mind I have one cleaning company begging me to allow a multi-day gap between guests and another cleaning company outright refusing to clean until 24 hours after check-out. And neither is really wrong. Tools to deal with that kind of thing are very welcome in the immediate term. Other features that have been in development for months/years can wait another few weeks without being missed.

Our new rates editor is a fundamental change that fixes a years-long problem, not just some new UI candy we threw together in a week. It's the result of many discussions over many months. We developed and scrapped several other versions before this. There will be several other updates coming on this in the next few months as we transition all users to the new rates model.

First Responder promotion is entirely voluntary and, as you pointed out, you can easily block time on either side of a booking in a few seconds.

We'll get to the Forced Gap rule soon - it's a good idea but not the most important thing on the roadmap. Hell, the covid scare has pushed a lot of users to turn off their Airbnb listings entirely. I wouldn't go anywhere near the First Responder promotion - the smart money is on that getting screwed up too.

Yep, we've got a set of tasks that got bumped up in priority for COVID-19 related functionality and prep time between guests is one of the high priority tasks we're working on now.

Airbnb is now advising waiting 24 hours after check-out to clean the property and a minimum of 72 hours between guests. My cleaning companies are asking for the same thing. Airbnb is actually requiring it for hosts who opt in to their COVID-19 First Responder promotion (https://www.airbnb.com/openhomes/covid19relief). (Supposedly Airbnb automatically blocks calendars for opted-in hosts -- https://community.withairbnb.com/t5/Hosting/How-hosts-can-provide-housing-for-COVID-19-responders/m-p/1268186#M303155 -- but I suspect my OwnerRez integration is interfering with that.)

Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quickly bookings come in and get canceled these days.

Select the 'Other' option and then put in the calendar export link from OwnerRez.

Here's a step by step guide for TripAdvisor, both importing and exporting calendars:

https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-tripadvisor

1) OK. We saw must have 15 properties to use OR to sync (don't)

On Flipkey, they allow syncing with other calendars

2) So on a property calendar, they have:

Rent on other sites?
Sync calendars with Airbnb, HomeAway, Google and more > Import button >

> "Events from your chosen calendar will be sent to your Tripadvisor calendar automatically."

> VRBO/AirBnB/Google/Other buttons (to paste a link to other calendar

3) So since you handle vrbo, bdc, abb - how would I sync that FK calendar with one on OwnerRez? Should I use an OR link or one from the OTA?

There isn't any way to require *no* upfront payment for a booking. However, you can alter the percentage of the payment required under the Rules of the quote, and make it very small - say, 1%. That should be close enough for most purposes.

Thanks Ken - yes that works. No need for any filtering, just exporting from the Bookings 'list' view instead of ribbon is enough.

THanks, saved me a bunch of mouse clicking !

Given the state of our nation right now we are changing cancellation policies for almost every booking depending on the date it is booked for. I am wanting to require no upfront payment on a couple quotes until we have a better idea on when this is going to end. What is the best way to do this?

Thank you,
Emma B

That sounds like the Availability/Search Widget:

https://www.ownerrez.com/support/articles/widgets#availability-property-search

If you use the main Bookings display, List view, filter by Cancelled, and export to Excel, that includes a column with the date it was cancelled. Does that work for you?

How to add availability search bar for all of my units to the main page of my website

This is rarely a problem, but I'd like to get a report showing bookings that were cancelled after March 10th.

Unfortunately the excel report on detailed bookings has no column with the cancel date.

It actually doesn't even have a column for status, instead the Guest name is appended with [CANCELED] (typo)

The latter is not super hard to work around, but it's impossible to distinguish between a booking for March 2020 that was cancelled in November vs recently.

Otherwise I'll just go through manually, I see that the actual cancel date is kept in the activity statement listed under the booking overview tab.

But would be nice to have this in the long term.

There's no way to force gaps for the time being. We are working on adding that - it is often requested. If you allow shorter gap minimums, you could remove that for the time being, but that isn't really the same thing. The only other way is to create blocks yourself on either side of a booking after they come in by manually creating them on the calendar.

You can't push anything INTO the Evolve calendar. You can only use its URL to PULL the Evolve calendar data OUT of it.

I want to make sure we have a minimum of 48-72 hours between the departure of one guest and the arrival of the next. Not sure where to set this up for future bookings. Will I also have to change my Gap Nights settings? FYI - the purpose of this is to provide guests with a bit of extra assurance during the Covid-19 outbreak that they are not coming into a property right after someone else and that the passage of a few days will help to minimize exposure. Thanks!

There isn't any way for us to display which guests have purchased travel insurance through some other source or OTA - we have no way of knowing that.

However, you can easily see which guests have purchased travel insurance through OwnerRez (or not). Use the List view on the main Bookings screen, then Filter by Has Travel Insurance status.

I'm not sure how that would help. The problem is how Evolve combines bookings in their calendars, so you can't sensibly *import* them into OwnerRez.

If you can export a Google calendar into Evolve, you can export your OwnerRez calendar into Evolve the same way and save a step.

Also, since Evolve generally piggybacks off of HomeAway's calendar, if you have a HomeAway listing to export your OwnerRez calendar into, that may properly push your OwnerRez bookings into Evolve also.

Thanks to you both! That fixed it!!