General Help and Questions

Sort by

• Newest Reply
• Newest Topic

I'm in the process of converting "Blocked reservations" I imported from VRBO via channel bridge and have a question about how the second payment and security deposit are handled.

These guests booked directly through me and have already made their deposit payments through my old invoicing system (Wave Apps). I'd like to convert them over to OwnerRez so they get reminders about their second payment and security deposit hold. I can't tell if this will automatically happen and they'll get a reminder prompting them to input a credit card when their second payment is due. I'd really rather not ask them to input their cards now because I want this to be seamless for them.

However, when I tried to schedule a security deposit for one of these blocks converted to booking, it would not allow me to do so without the credit card info.

I'm working on one test booking and put all of their guest info, total charges and recorded the payment that's already been made.

Please help!

Can you add "Direct Booking" or "Owner Website" as an option under Listing sites?

Plus one vote for Houfy integration. They're growing and getting more and more bookings.

Owner's View - Shows December 2019 to Oct 2020.
Is it possible to get: Total 2020 vs Total 2019?

Is it possible to see Rent Only, Total, ETC from the owners view in the portal?

Hi, Tim! Reports > Date Range Make sure to check the box for "Include custom field values associated with bookings." Hope that helps. (Not the prettiest, and Custom Fields are not split out by field, but it's a place to start.)

I use the Custom Fields on all my bookings and would like to be able to review them without having to go one by one through the bookings. I can't seem to find a booking report that will display custom fields...maybe I'm just not seeing it?

Tim

Thank you Lydia! That worked perfectly. Appreciate you taking the time to answer! Mahalo!

Any update on text notifations of inquiries?

"Sorry if this has already been asked and answered, but I have never been able to find a way to search the forms."

Hi, Glenn: You can search the entire site (Forum, Blogs, Help) by going to the Support tab and typing your search term. It will return anything it finds from anywhere on the site. Hope that helps.

Have the same question. I think it appears to be charging on any and all bookings

Any thoughts or advice on this?

I tried that but what happens is that for inquiries that are within 30 days (past the normal 2nd payment date) it generates this:

Amount to book $1000
Balance due on May 1st (27 days ago) is $0.00.

Not quite readable.

If you look at Settings > Surcharges and Discounts > Booking Fields > Number of Nighs is Greater Than or Equal To.

Just make it "Applied Automatically" and do a Fixed Amount "Per Stay."

Hopefully that's what you're looking for.

Is there a way for the system to automatically add in our mid-stay housekeeping charge? I.E. if a guest books for a stay of 21 days or greater, then the mid-stay housekeeping fee is triggered and added to the charges. (if a guest books for less than 21 days, the system does not trigger the additional fee)
Thanks!
Laurie

Please send in a Helpdesk request, and attach the Channel Bridge file that you downloaded and imported.

The Channel Bridge Import is not importing the Guests Name, guest, booking amounts etc since my last two bookings.
Was there another change Airbnb has done that would prevent this download?
Could you please check and let me know? Thanks!

I have the version 10.25.

Is there a link to how "Disallow" gaps should work? What is the intent of this tool, to have folks book longer?

We do have some consultants we know who are familiar with both. I've sent you some contact information via the Helpdesk system.

I am looking to add quickbooks module to my account. Would someone using a 3rd party / bookkeeping service be willing to share their contact information with me? I need help getting started - I think a bookkeeper familiar with vacation rental and OR will be able to get things going faster and better. Thanks in advance!!!

There's not much demand for integration with HOUFY that would justify a full API. You can however import and export the calendars:

https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-houfy

I know this thread is a couple years old now, but I'd love to see an integration come together here!

Hmm. Are you able to send this in to the Helpdesk, with screenshots to compare? That'll make it easier for us to run down what's going on.

When I enable disallowing one day gaps on OwnerRez, I notice that AirBnb blocks out one of the days in a two day block. For example I have a Wed, Thurs available and have "Disallow gaps of exactly 1 nights" checked in OwnerRez, but on AirBnb the Thursday night shows as unavailable. As soon as I take that rule out, it becomes available. Any reason why this would happen?

This new area is actually not supported by the VRBO API at all yet, so there is no way for you to control it from OwnerRez.

Fortunately, VRBO designed it well - if our API feed doesn't provide updated information for these fields (which it won't, because it can't) then whatever you configure in VRBO will not be overwritten. So you can just go ahead and set up that information in VRBO.

Down the road, when the API is extended to support this area and we add it to OwnerRez, you'll need to configure it there. But that won't be for awhile.

VRBO has launched their new "Health & Safety" area under "Edit Property" that is going to be used as a new "call out" on listings to highlight the information hosts enter for concerned guests. They are also going to use this information to boost search results for listings that contain information in these new fields.

If we have integrated our VRBO listings with OR we know that all changes must be made through OR to be synched over to VRBO.

What fields should we be using in OR to populate those new fields in VRBO?

If we enter information into those fields in VRBO will it be wiped out the next time OR syncs with VRBO?

Hello

Airbnb has a new field: Length of stay discounts. I’m saying it’s new as they have marked it as new.
I have discounts set up on my property in OwnerRez but it does not seem to be updating this field on Airbnb. What am I missing?

Yes, to do that you'd uncheck the "schedule a security deposit using OwnerRez property rules" option on the HomeAway channel settings, so it doesn't follow the normal rules.

Then create a surcharge with the word "Refundable" in it (so it triggers a refundable deposit on VRBO) and set the listing site applicability so it's only applicable to HomeAway and VRBO.

?

***UPDATE***

Apparently there was a blip in the system with ABB. Of course the wonderful folks with OR got it resolved in no time flat. THANK YOU!!!

***********

What am I forgetting? I'm API integrated with AirBnB. Have received two bookings lately (grateful!) with arrival dates within the next three weeks. No matter what I do the total amount paid does not show paid in full. I have run Channel Bridge 3 times, each using different criteria and it doesn't help. With one guest arriving in 4 days, and email triggers set to "paid in full" as a criteria, they won't get the info they need.