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Hi
I have an RV (motorhome). It is on ABB, BDC, VRBO and Flipkey/TripAdvisor as stationary rental.
However, there are two large sites (in North America) where you can also rent it for people to drive for vacations. RVShare and Outdoorsy.
Is it possible to somehow even if ical sync that into the OwnerRez calendars to avoid double bookings that way? They may/may not have an API, but this for example is their page for avoiding double bookings:
RVSHARE: https://help-rvshare.force.com/s/article/How-do-I-sync-my-RVshare-calendar-with-another-calendar
Outdoorsy (working on finding this...)
No PMS that I can find can do this and it is a rapidly growing market online.
Thoughts?
I am going to check it now. Thank you .
Did you try the booking *detail* report? That doesn't include vehicle info, but it definitely has all the other things you listed.
This would do better as a support request to the Helpdesk, since other users cannot see your bookings.
Thank you Lydia for your reply. I have checked all of that but unfortunately it does not provide what I need . Thank you .
the custom guest review link has this blurb at the bottom which is misleading (the part about credit card processor). Might be a turnoff to guest who think somehow their review is going to Visa or Mastercard. Not a big deal since nobody reads this kind of thing anyway.
Is this secure?
We take security very seriously. This page has been secured by a 256 bit SSL certificate, and all data is securely transmitted to our credit card processor. Please visit the OwnerRez encryption page for more information. The OwnerRez booking system will not sell or share your personal information to anyone.
Not sure this is what you want, but take a look at "Reports" and then "Date Range" (second choice on left). Or, another thought, if you're just looking for info on individual bookings, set up an email with all the "Custom Fields" and regular fields and then make a trigger to send that info to you a certain number of days after the booking.
I would like to print out a detail guest information, example first and last name , arrival and departure dates, # of children , vehicle info etc etc . How can I set this up on OwnerRez ?
Hello,
I am running the Tax Detail report for Last month:
https://app.ownerrez.com/reports/taxdetail?ExportFormat=&DownloadTrackId=4109f3bc-6179-402f-860b-2ddfa9330b27&PropertyIds=251881&PropertyIds=251882&PropertyIds=266261&StartDate=2%2F1%2F2020+1%3A45%3A44+PM&EndDate=2%2F29%2F2020+1%3A45%3A44+PM&IsAccrual=True&DateField=Arrival&IncludePending=false&IncludeCanceled=true&IncludeCanceled=false&GroupBy=&ShowEmptyGroups=false#report
I cannot for the life of me figure out why this report is showing some rent as taxable & cleaning fees as non-taxable and then for the same property it shows some rent as non-taxable and the cleaning fee as taxable.
The rates for this property are all entered as taxable by checking the "Tax will be figured against this rate (recommended)" box.
The cleaning fee is entered as non-taxable by clicking "No" for "Is Taxable".
Booking # Period Nights Charge Total Non-Taxable Charges Taxable Charges
ORB2411036 5.00 470.00 395.00 (should be taxable) 75.00 (should be non-taxable)
ORB2435940 5.00 470.00 395.00 (should be taxable) 75.00 (should be non-taxable
ORB2363528 4.00 391.00 316.00 (should be taxable) 75.00 (should be non-taxable
ORB2338685 6.00 549.00 75.00 (this is correct) 474.00 (this is correct)
ORB2290975 1.00 391.00 75.00 (this is correct) 316.00 (this is correct)
Any help would be appreciated.
Did you add this option? The guest can choose which level? I don't see it.
Yes, that's correct - currently you can't force-create multiple entry lines for the same custom field. If you use the "rich text" field type, then that at least allows the guests to create multiple lines.
I was thinking about offering combinations, thanks...
Have you looked at "Settings" then "Surcharges & Discounts"? You should be able to set a % discount just for that property, and just in VRBO, for nights "Greater Than or Equal To" X number of days. This talks about it: https://www.ownerrez.com/support/articles/length-of-stay-discounts
As another option, from within VRBO you cannot do "monthly rates" but once you set your nightly rate you can turn it into a monthly rate by giving a "discount" for those who book for a month or more. Go into VRBO, to the rates calendar, and click on the "rates settings" tab at the top, right. There you can put in whatever the % is to discount your nightly to what you want for a monthly. VRBO defines monthly as 28 nights or more.
Ross C said:
Not quite sure what to do with this. I have 3 properties, so I cannot sync with VRBO and Flipkey/TA?What should i be doing and how often to keep them in sync?
"For channels that aren't API integrated, identifier mapping allows you to match listing numbers from the channel to properties in OwnerRez. This information is used to match up inquiries, review imports etc. from the listing site with the correct property in OwnerRez. It's also used by Channel Bridge to match up properties when you are importing booking details (VRBO/HomeAway and Airbnb channels only).
I have 3 condos on VRBO and Airbnb. I'm able to use Ownerrez's API for Airbnb, but the way I sync with VRBO is as follows.
a) first off, I have the ical calendar sync setup, so that Ownerrez is calendar is kept in sync with VRBO. Bookings from Airbnb flow quickly (seconds) to Ownerrez and then 30 mins later it appears as a block on VRBO. No manual intervention needed
b) next, soon (minutes or hours) after I see a new booking on VRBO I use the channel bridge to import from VRBO into OwnerRez. Channel bridge is a Chrome browser extension, and it will bring in a ton of data about your new booking.
c) if for some reason you stop getting new bookings it's still a good idea to run channel bridge if you have gotten payments from guests. This only applies to me towards the end of ski season where I might get payments made to VRBO by the guest, but I go for a month or two with no new bookings. I don't think this has ever really happened to me, just pointing it out that there is never any harm in running channel bridge. If there are no updates nothing changes.
You'll also want to use the Channel Bridge to export reviews from VRBO and import them to OwnerRez.
Last thought. If you really wanted to you could possibly offer up various combinations of your three properties on VRBO so that you get to the 5 property limit. For instance, you could list properties A,B,C and then ABC and maybe AB. That's five combinations and would allow you to turn on the VRBO API. I'd suggest starting first with channel bridge because there are other considerations for using the VRBO API from Ownerrez such as needing a payment processor (ability to take credit card charges).
#2. I was trying another channel manager in Airbnb - "Smoobu". I deleted it from that manager, but Airbnb won't let me add OwnerRez in its place. I am getting the following message:
"You may only authorize one property management app to manage your account."
The prior manager appears on top right of my airbnb listings page as "Smoobu Sync" but doesn't allow you to delete it. The Airbnb support person was basically blank on what to do.
Not quite sure what to do with this. I have 3 properties, so I cannot sync with VRBO and Flipkey/TA?
What should i be doing and how often to keep them in sync?
"For channels that aren't API integrated, identifier mapping allows you to match listing numbers from the channel to properties in OwnerRez. This information is used to match up inquiries, review imports etc. from the listing site with the correct property in OwnerRez. It's also used by Channel Bridge to match up properties when you are importing booking details (VRBO/HomeAway and Airbnb channels only).
I have $3350 per month on one listing, on Vrvo is says $3900 per month. I went to settings , than to season rates and it says $3350 for the month of march. does any one know how to fix this. It is sunday and the vrbo manager office is closed.
Tim
Dewey, I read that to mean if you make it a "rich text" entry field then the guest will be able to use multiple lines in their answer. (That's why he is suggesting you tell them to use one line per guest.) I don't think he means you can create multiple entry lines for the same custom field.
I'm trying to add a multiline custom field as Chris mentions in his comment on this thread:
https://www.ownerrez.com/forums/2/topics/22764/posts/60760/reply#form
I've selected "rich text" but I don't see an option to make it multiline.
Where can I do this?
Thanks.
Yes, you can create 2 properties, each with their own listings and calendar. Use Mutual Blocking to make sure the calendars are both correctly blocked between them:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff
I have 1 property but want to sell it 2 different ways. Can I treat one property as 2 properties and can i have them share one calendar, or would I have 2 calendars that sync ? Any guidance is appreciated.
Thank you.The only thing I managed to do is to code overflow-y: auto on some widget containers (like the Smokies owners one); it creates a scroll bar but better than having endless empty space on the page to accommodate yo-yoing widget content.
<div style="height: 1010px; overflow-y : auto;padding:5px;">
Our widgets have auto-resize code in them and they'll resize to fit the available space if you place them directly on the page.
Problem is, a lot of modern site builders wrap the OwnerRez widget with their own extra <iframe> wrapper for security. It does increase security if you're running untrusted code or letting random people paste scripts on your page. But the security also keeps the OwnerRez widget from being able to access the page and resize itself. See screenshot below.
Really the only way to fix this is to use a site builder that lets you embed the OwnerRez widget code directly on the page instead of inside a sandboxed iframe. Do that and our resize code will work.
If not, it's up to whatever code the site builder you're working with uses to resize, which ave you've seen is usually quite limited. And since there's that security sandboxing around the widget code, there's no way we can do anything about it :-/
Without going through hours of tutorials.
I use website builder that offers Html Embed object (iframe) that I use to embed the inquiry/.book widget.
Here is my dilemma:
The defaults supplied Html embed object does not stretch/expand based on embedded widget stretshing when dates, number of people etc are entered/ So I have to make container much longer so that when people enter their data and clisk "see detal", the Book button is not hidden from view.
I do have some control of the Html Head and code area of the container (that is where I add my widget code).
Is there some property that I can specify to make container auto resize, either in OR widget CSS or in the container code itself?
yes I plowed =google etc.
No, host support is not help, they do not appear to know what exact properties their drag and drop objects have. But I would think any sitebuilder canned object should be resizable based on content, just do not know how to invoke it.
TIA.
That depends on the type of booking. If it's a direct booking, the Overview page of the Booking in OwnerRez will have a link to the Quote it came from, and you can look at the emails that were sent.
If it's a channel booking, there isn't a way to see the original quote, because it was displayed by the channel on their site.
upcoming guest says she never saw info regarding security deposit hold when she originally booked last year. How to I show her the original quote that shows it was there and she just missed it.
Thanks!
Great idea... I'll try that!
Eazy Peazy Thank you! -Lisa
Look at the Inquiries tab. At the top there's a "how do I get inquiries to show up here?" link that will show you the list of emails.
I want to use the auto responder email feature and cant remember how to create the unique email for a new listing I am setting up usually its something that looks like this orp5b26bb3x@inquiryspot.com where do I go to create this?
