General Help and Questions

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There isn't any way for us to display which guests have purchased travel insurance through some other source or OTA - we have no way of knowing that.

However, you can easily see which guests have purchased travel insurance through OwnerRez (or not). Use the List view on the main Bookings screen, then Filter by Has Travel Insurance status.

I'm not sure how that would help. The problem is how Evolve combines bookings in their calendars, so you can't sensibly *import* them into OwnerRez.

If you can export a Google calendar into Evolve, you can export your OwnerRez calendar into Evolve the same way and save a step.

Also, since Evolve generally piggybacks off of HomeAway's calendar, if you have a HomeAway listing to export your OwnerRez calendar into, that may properly push your OwnerRez bookings into Evolve also.

Thanks to you both! That fixed it!!

Ken, thank you. Here's a question... in your experience, do you think I could have my OR calendar push to a GOOGLE calendar, and then I could have that Google calendar push to Evolve? Does that sound like it would solve the issue or create some sort of crazy loop?

Thanks!

Is there a way to quickly filter thru reservations to see if a guest has purchased travel insurance through the OTA they used to book? And same for guests who buy thru OR? I know I saw something about a guest who'd purchased it, but have no idea who it was. Thanks!

OwnerRez is fully able to push iCal calendar feeds to any other system that is able to accept them.

https://www.ownerrez.com/support/articles/channel-management-calendar-import-export

The problem is Evolve specifically, as discussed here:

https://www.ownerrez.com/support/articles/connecting-to-evolve

When I send a quote and rental agreement via OR to a guest and they make payment, a booking is automatically created in my OR calendar. I love this! Except that in order to avoid double-booking, I have to manually block those dates off in my Evolve master calendar.

BUT when I do that, when OR imports my Evolve bookings my OR calendar thinks there's been a double booking and it throws me an "calendar sync error" email.

I'd LOVE to use OR as my master calendar but I can't, because as I understand it, the OR calendar doesn't push data to Evolve or other calendars; it only PULLS data in. So in light of the fact that I must use Evolve as my master calendar, does anyone have a good workaround to avoid the calendar sync error messages?

THANK YOU!

Thanks, Lydia! Yes, that's exactly right - check the property rules. Specifically check that your 2 and 3 night minimums are in the right spot. They should be on the left side. So it should read "between [2] and [ ]" (with the right side empty) if you want a 2 night minimum and no maximum.

Lynnbrook does not return fee data in the transaction, nor do most other processors and gateways. In fact, the only one we know of (anywhere) is Stripe and they only do it because they're an aggregator. Other aggregators like PayPal do the same. We are working with Lynnbrook to return fee data, and they have said they are working on it.

Sorry... @JoeS I didn't see this until now. Evolve is a company that I use to fill my rental calendar, much like a VRBO / Homeaway. The people are very nice, they are owner-focused, and I've had no issues with them.

Randy, there are no cancellations for travel insurance. That's the whole point of travel insurance - to cover cancellations and trip interruptions. If the booking is made in mistake and cancelled right away, the carrier will typically refund the TI if it is cancelled very quickly (ie. right after purchased). But the traveler can't decided to cancel later and then also get TI refunded - that would defeat the purpose.

Will be interested to see ORs answer on this. Would seem that insurance is non-refundable if they're the ones who canceled. (I'm assuming this is a Covid-19 cancellation, but maybe not.)

This is a link provided by OR in another post: https://insurestays.com/faqs-covid-19/

I would like to set up a trigger email to go to guests who have canceled their booking. I can't seem to find anything in the trigger set-up which allows me to direct something towards guests a certain length of time after they've canceled. I know I can send something as soon as they cancel, but I want to reach out later to remind them we're still here if they'd like to try again. Looks like we just need one more option in the "Action", "Time" drop-down - "Booking is canceled."

Or maybe we do something with the Booking Status, or Booking Fields (Canceled on Date)? PLEASE! :)

How does a customer for a cancelled booking obtain a refund of the trip protection coverage if it was not used. Booking # ORB2528229

Take a look at Properties, Rules, Length Restrictions.

I have a minimum 2 nights and 3 nights on holidays. I just put the quote widget on my website and put in a test inquiry for 4 nights. The software told me that I had requested too many nights. That the property had a maximum of two night rentals. How do I fix this?

One more question. When using stripe, I get "stripe fee" with any CC transaction. Now with Lynnbrook I do not see processing fee in OR? Example ORPAY11528722

Not the BOOKINGRA both the default one. Bookingra was for BDC that I no longer use. Tx

I used to not use sec dep at all. Now I m experimenting with one property
using sec dep vs traditional refundable damage deposit. I set the rule on property to 2 days. Is there any other place where I need to update the setting to make it 2 days? Also, ideally I do not need sec dep on bookings that already have traditional refundable deposit included but I suppose I can remove it on one by one basis. Tia

CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?

That IS it actually. 😜

If you preview your agreement (I assume you're talking about the "BOOKINGRA" agreement) against bookings, they are showing 1 day because the booking rule is 1 day. Yes, the property level is 2 days but it's getting changed to 1 at the booking level.

Take a look at McGahee booking # ORB2505443. To the rules tab. If we track that backwards, looks like that was set that way because the quote that the booking came from had 1 day rule in place.

Did you recently change the property rule to 2 days? Or is there a reason the security hold was turned off for these quotes?

Check out our Line Item Pivot report. This breaks down every booking with cleaning, tax, fees, etc side by side. It's become the go-to report for things like this.

Hey there, San Pedro! I also did not understand it. My impression was if I have a gap it will drop the requirement to my minimum nights in gap figure. I've tested it and that is NOT what it does.

I was thinking it would be nice if we could have something similar to the "Booking Fields" found in the setup for trigger email. Like:

"When Gap is Equal to or Greater Than XXX Days, Minimum Gap Nights Equal XXX" (as long as the number in minimum gap nights is actually applied, unlike the way it works now).

Or maybe "When Gap is Between XXX and XXX Days, Minimum Gap Nights Equal XXX"

And having the ability to set more than one parameter would be fabulous!

I'm sure Chris and Ken and Paul just love these ideas from a non-programmer! :)

The point is why listing sites dont make it simple:

2019: Rent, commissions, cleaning fees, sales tax, etc.

is this hard?

No, that is not it

Don't you have your own tool to track all that? I have never relied on 3rd parties to provide that info (if they do - great, but I do not need them to tell me how much I earned from which source). I have spreadsheet with formulas and each booking is entered there. Spreadsheets calculates taxes due, commissions (if any) , credit card fees etc.

I can't seem to embed this css in my email template, I must be doing something wrong ;-)

.coronavirus {
status: present;
overflow: visible;
font-style: chinese;
border: none;
color: #BADA55
thread-duration: 6480000s
transform: scale(worldwide%)
}

Chris/Paul/Ken stay safe we all depend on you and the rest of the team!

Thanks for chiming in Lydia...so we are saying the exact same thing. My question is...what is that whole..."Nights during gaps" under the rules section? I was under the impression that this is the area where we put the minimum # of nights when their is a Gap. So does that function not work properly? Or is that rule for something else? I'm still unclear what the bottom line is here regarding this topic.