General Help and Questions

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Hello,
Is there a way to create a system alert or a trigger that would email me as a host 7 days before a booking occurs? I always like to personalize the welcome letter sent to the guest.

Thanks in advance!
Celine

Ah, too bad the OR forum software doesn't support attachments--I took a screenshot. Hopefully this link works, though: https://imgur.com/a/X8IJi9o

Even if it is channel-managed, you should still be able to change the _time_ (just not the date), without unlinking the booking, as pictured below. If you do not see the same thing, I'd suggest probably reaching out to help@ownerreservations.com for them to look at your account specifically.

After integrating, the guest's contact info disappeared from the Vrbo dashboard, but it always shows up in the OR booking "Overview" and "Info" tabs.

I'm not 100% sure whether this is transmitted by Vrbo or whether the guest enters it during the legal agreement signature process, but to date I have never noticed that info missing. (I think it does come from Vrbo because guests always receive the email asking them to sign the RA, which they do.)

How can I send my customers statements showing the full amounts vs the Owner amounts?

Also, does anyone deal with AirBNB paying owners directly? I like this, but it is difficult to figure out how to deal with their credit card fee on the statement. I simply go in and put "already remitted", and have the total amount, but I am still struggling a little with the AirBNB CC fee.

Thanks

With all the things going on this year I have written a document to send to guests who change their dates because I want them to sign something to update the original RA. I have added it under my Legal Agreements. I have no problem when I write an email inserting that specific agreement in the email. BUT - I'd like to set up a trigger to automatically send the amendment. I can't figure out how to specify which document from the Legal Agreement page I want to send. What am I missing?

And this one for automating the after-channel-booking signing of the agreement:

https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

Also take a look at this:

https://www.ownerrez.com/support/articles/renter-legal-agreements

And the various articles it links to.

Thank you so much, Lydia. I just joined the group.

Hi, Still Waters!

We've got a support article about property photos here:

https://www.ownerrez.com/support/articles/property-photos

And a step-by-step video walk through about photos here:

https://www.ownerrez.com/support/articles/properties-photos-adding-rearranging-deleting

FYI - you can search all support articles, blog posts and forum threads from the support menu above. That will return all results. You can narrow it down to forum posts with the selector there.

So... I need to see what pictures I have of my properties in Owner Rez for API integration. Can’t find the place to view/add/change pictures. I tried searching “pictures” in the search field but nothing comes up. I then went to the Forums and I can’t even find a search function on the forums at all. (I’m using my iPhone so maybe I just can’t see it the search box in the forums?)

If anyone can tell me how to do the above 2 things I would greatly appreciate your help.

You probably can cc yourself on your phone by setting up email to go to <yournumber>@<yourcellprovider>.com which will text you

That worked!!! Thanks Lydia

Mai: It's a process and not easily explained in this chat. Have you joined the Facebook group "Unofficial OwnerRez Support Group"? It's a great place for support. First thing: draw up your Rental Agreement (or use the one provided by OR). Get it typed up and add to your OR account (Settings > Branding & Legal > Legal Agreements). Second: Write the email you want to use when asking someone to sign your rental agreement (Settings > Messaging > Email Templates). Third: Set up the trigger to send the email and make sure you select "as soon as" the booking "is created" (if that's how you want it to happen). There are SO MANY other considerations - take a look at that Facebook group and don't hesitate to send direct messages to other members for help (myself included - Lydia Bianchi). And test, test, test!

Does OwnerRez offer the e signature? If they did, would you please show me how to set up and send out? Thanks.

Can you set up a "Season" just for that week and use the check boxes at the bottom to designate which check-in/out days you want?

Hello,
I have it set up that guests can't depart on Saturdays because I was getting a lot of people dancing around that night due to it being the most expensive. I just had a booking come in that arrives on a Saturday with the two nights before it available. I want to know if I can change it so a guest can depart just for that one Saturday so it shows up in AirBnb/Homeaway searches? I would think its something along a spot rate type of thing that I would allow it just for that specific date?

Before I was API integrated, I had all the guest contact info (as a PP). Now since the integration the contact info is gone. Which makes little sense - vrbo trusts me enough to collect and refund my own payments but not with guest contact?
recently 2 guests were having trouble booking on vrbo - it kept telling them that dates are unavailable when they started to go through booking process (obviously dates were available because they must have searched by available dates to find my listing). One eventually succeed after several tries, another kept asking and apparently contacted vrbo who in turn told them to contact me (ha! how can they - vrbo blocks anything that even resembles phone or email addr). After rounds and rounds of messaging I was able to direct her to the website where she happily booked. So I was wondering if lack of contact info is a glitch or a feature. Also troubling that at least 2 renters reported issue trying to book via vrbo and it tells the that "dates unavailable" even when dates are available and min stay limit is met ( I double and triple checked). How many more just abandoned booking process without telling me altogether? Anyone has similar experience?

I have had this in the past and ended up changing the First Payment to $10 just to get it booked. Then I give them an "offline" option for the payment (like Venmo or a Check) so they are allowed to book but don't actually have to send me any money.

Would definitely be nice to be able to allow zero now. And I think OR has said they are working on their payment options to give us more flexibility.

Hi guys. Any updates on receiving a text when inquiry comes in? Thanks!

Has this process changed? I am trying to adjust the rules within a specific quote, to allow the guest to make a pending booking with no payment required until a set date. Even though I've selected "Card will not be charged at checkout but will be kept on file." the quote still shows that the balance is due at the time of booking.

Strange!

What if you go the survey link directly on Google:

https://docs.google.com/forms/d/e/1FAIpQLSdc3SDGBtAySnlS2i74sbZK0jVEUklrE5nNkNd_P4AVi6TjGQ/viewform

I use FF.

I don’t have any add-ons that block iframes or scripting, but could an ad blocker be the culprit? I’ve never had any issues with OR before.

@Scott: I assume you're referring to the blog ones here?

https://www.ownerrez.com/blog/coming-soon-to-a-site-near-you

Loads fine for me. I can click items and input text without problem. Here's a pic of me doing that.

Do you have browser extensions that block iframes or scripting turned on? Some other kind of malware that's a bit too aggressive?

What browser are you using?

When I click on any items in your surveys, I get a pop up with an error message that says, "File unavailable. Sorry, there's a problem with this file. Please reload."

I now see the message pasted below when I try to modify a guests checkin time.

How can I change a checkin time per reservation in Airbnb? They don't seem to have that capability unless it's somehow locked by using the API.

(paste)
Channel Calendar Linked
This booking is managed by the xxx@gmail.com Airbnb channel.

If you can, we recommend making any changes on the channel which will then automatically update the OwnerRez booking. Or you can unlink from the channel calendar and make the changes in OwnerRez, but they won't be reflected on the channel.

Sorry. I'm not sure how I missed that last night. Thank you.

Sure - it's in the settings for each widget. You can select which properties are used for that widget.

Hi Dewey,

You can go into their Booking, Legal tab, and Request that they sign it again. You may want to edit the email to emphasize the information that they did not provide.

Or, if you've already gotten the information some other way, you can manually edit it in the Custom Fields tab. That way it'll already be there for them.

My payment link for some reason has suddenly begun using a template I don't want it to use, so my guests can't pay securely online. This is a situation I need to figure out, but in the meantime, can I simply collect her credit card info and key in a MANUAL charge just to get it done?

Thanks!!

Is there a way to resend the rental agreement to a guest so that she can fill in missing info?
I have custom fields that the guest fills out.
One is for names and ages of guest - this guest only provided names
A few others are related to dog info - breed, weight, flea and tick preventative, etc. This guest only provided the name and breed.
How do I have her go back and complete the missing info?
I searched help topics but found nothing.
Thanks.