General Help and Questions

Sort by

• Newest Reply
• Newest Topic

I guess I dont remember it being like that. lol "old brains" I always thought it showed the full year on the website. I figured it out but have received multiple emails and phone calls asking me how they can see my full calendar esp since the 6 months stops in June and they want the summer months. I guess I will have to teach them how to click the little forward button "wink"

I took a look, and it's working normally. It only displays 6 months at a time, but there are < > control buttons you can use to scroll backwards and forwards through the year.

Yes my owners website through ownerrez only shows a 6 month view. It recently changed. Now I am receiving emails asking me how they can see the full summer calendar. suziesunshinerentals.com

Please write this up as a support request to help@ownerreservations.com. Not sure what's going on with this, but it's easier to dig into that way.

You need to use our Verified Email system. That doesn't 100% solve this problem but it generally helps. Please reach out to the helpdesk for assistance in getting this set up.

Unfortunately no.

But if you create the first quote, you can copy it to create quotes for the other properties so at least you don't have to enter all the information in again.

You mean, a public-facing website? What's the URL? Normally the widgets only display a certain number of months, but you can move backwards and forward as needed.

When you install the Airbnb API, it's supposed to remove your Airbnb calendar syncs. You can add them back in again, but generally you don't want this - it'll just cause problems. Let the API handle the calendar data, it does that better than iCal does.

Hoping for later this year.

I have created a property search widget for my website but when I click on the search results, either the property title or the details button, it does not go anywhere or load that properties info. You can see it here:

https://soluxproperties.com/property-search/

I have also created an individual page for this property on my website which you can see here:

https://soluxproperties.com/sugar-beach-130/

How do I make this page display when I click on the property title or details button on the search results page?

Lately I have more and more occurrences when OR-generated emails end up in spam. I had several calls form renters saying they "did not receive" directions or door codes (which were sent on schedule). More often than not I ask them to look in spam folder and sure enough. They are there. I know nothing OR can do about spam settings but this makes SMS even more desirable.

mine? bluemountaincabins.com/ I have check out instructions under FAQ. Check in instructions are emailed as they vary slightly by property.
But if I wanted to, I could create a password-protected page(s) and email guests the link with password.

Just wondering if there a way to send 1 quote for a booking that takes all cabin on the resort? so i dont have to send the customer a quote per cabine?

Yes, we have multiple owners on one property as well.

My OwnerRez website is only showing 6 months. How do I change it to show 12 months? Thank you!

I didn't change anything with regard to calendar syncing with VRBO when I turned on the airbnb API, but I had not used airbnb previously, so maybe if you did you need extra steps. Seems to me though that Ownerrez knows you are using the API so probably does the right thing.

Did you use the Listing Quality Analyzer under the tools menu and confirm that your rates are as you wish?

So, I finally turned the AirBNB API on. What do i expect next to happen when a booking or inquiry comes?
Also I am unsure if I should disable the calendar integration now.

Can someone point to where I could find this information? thanks

I recall that texting is on the roadmap for future, but I realized yesterday I really want it now.

Had a guest text, email and call me at 11:20pm saying they couldn’t get into parking garage or condo. Of course Ive sent detailed instructions by email but guest had forgotten and was expecting these to be in the vrbo app which I don’t use at all.

Very bad experience to fly to a destination, then arrive late in evening and finding you cannot get in.

I’m thinking that I want my keycodes to be texted on the day of arrival at the checkin time I’ve configured, or maybe 30 mins early.

This guest did open 3 emails I sent, for rental agreement, extra payment request and the day before arrival with keycodes, but obviously didn’t read the last one, or forgot when they arrived.

I don’t see a way to fix the not reading email problem, It happens for some people. For me I think I’ve had 3 guests who called me while standing at condo door like this, fortunately I was awake for the first two. This is 3 out of about 100. But texting keycodes will surely be able to address these three and would probably help countless others from having to search for that 3am email from an owner those name they probably don’t remember.

When can we expect texting support, at least for broadcast messages like this? Can even say don’t respond, so you don’t have to worry about the return messages.

What is your website?

I actually want to put check in instructions. Front door code, address, etc, so it should be private. But making the other stuff public is a good idea.

I'm giving PriceLabs a try and have integrated my PriceLabs account with my OR account.

The issue I'm having is that the PriceLabs rates are not being displayed on my VRBO calendar. The PriceLab rates ARE being calculated on my VRBO listing, but the resulting price is NOT what the guest is seeing on VRBO.

I had a call today from a guest who questioned why the quote they were being given was $1300 more per week than the advertised rate?

This is not good.

I suspect the answer is that the PriceLab rates are coming in to OR as "spot rates", but my OR API integrated VRBO account is displaying my seasonal rates. I need to know what the fix is for this? Should I remove my OR seasonal rates?

Yes, I already have Airbnb listings....but I can't edit the Airbnb listing through the Airbnb account because I'm using the API to integrate my Airbnb account with my OR account. This is why I was asking how I can make sure guests see the "House Manual" through their Airbnb apps....which fields in OR feeds that House Manual field? I would guess it is the Guest Instructions, but I'm not sure.

Valerie - interesting question. You're right, the API fields table does not specifically define what feeds the House Manual (which is part of Guest Resources). And I can't find anything in AirBnB that's called "Guest Access". And definitely want to make sure whatever info you enter is only shown to booked guests. (Also - I know where the "Interactions with Guests" is in OR, but where is "Guest Interaction" in AirBnB?) Hahaaaa! Let me know if you figure this out.

Do you already have Airbnb listing ? if so, you will hardly need any of that because most likely you already have all that defined on Airbnb.

You cannot get around allowing to debit account. How else you do refunds? Such as, comp for some malfunction. I do not think they will allow to sign up without debit authorization. Also ion case of charge back they initially debit the account until charge back is resolved. That is standard practice, stripe does the same

Just be careful about completing the part in VRBO that allows them to debit your account. You should always think long and hard about giving anyone that right. It may mean you have to wait until after the guest checks in for funds to be released, so you'll need to decide which matters more to you.

I probably do not on mobile. desktop version has it on Availability Search page.

If you mean guide to local attractions etc you actually WANT public to see it as it increases traffic to your site and helps with SEO. If it is something that only booked guests can see, I suppose you can as OR support if you can have a password-protected page on your website maybe.
You can look at my website and see I have blog, vacation guide and Top-10 page... none of them are secret and actually help seo quite a bit. bluemountaincabins.com

Many of us use an online guidebook through another company, but is it possible to use our own hosted website as a guidebook?
Can we just add a page that people can't see unless given the specific link for it, thereby basically hosting our own online guidebook that the general public can't see unless given access.

Thank you! Nice site! I don’t see that your site is using the ribbon or the widget to enter a date and show all available properties? I only see the booking widget where you pick a single property. The widgets I’m talking about are the ribbon and the booking/inquiry that gives a list of available properties.