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You can turn off renter agreements entirely by going to the Rules section of the property and setting agreement to "No Renter Agreement".
Instead, though, I would recommend going to Settings > Legal Agreements and making a very simple template with the guest name, occupancy, and dates. That way you've at least got something simple on file in terms of an agreement, but the guest still doesn't have to read through a bunch of legalese.
Yes, if you go to Settings > Culture: https://app.ownerrez.com/settings/culture you can set the date format there.
That will show for all guest facing things, but the internal management side will still have some things in US format.
There's no way in the site to do part of that -- if it's going to show the amenities it also shows description together. Usually you want the description on the home page -- looks like your description is already duplicated on there. Could you just remove the content part from the site and then let the normal description come through?
Other option is to turn on the amenities and description, but hide the description using this CSS in the Theming/Layout section:
.singlehome .amenity-description { display:none }
Richter, I felt the same way until I realized using the API gives you the chance to do Instant Book with major restrictions. You can say you don’t instant book unless the person has verified ID, has used ABB before, has positive reviews and no negative reviews. That cuts out a lot of folks, particularly the ones you may not want in your place.
A lot of our guests are actually businesses booking last minute for their employees who are working away from home doing installations. They want a quick and easy checkout process with a tick box to say they agree with the terms and conditions - just like if they book on one of the OTAs. I am concerned that for this type of guest/businesses, forcing signing of rental agreements is not expected and will result in lost bookings but there doesn't seem to be any way of turning it off.
Don't be too hasty... read this first:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#book-now
Ugh, I just read that if you use the abnb API you must do "instant book" and for one property I will NEVER do instant book. So back to manually changing things...sigh...
The AirBnB API integration will push your changes. If you are not API integrated with VRBO you will have to go to VRBO to update descriptions/titles.
Thank you, yes, I am trying to figure out when I change a description, for instance, when I only have one peak week left, I like to highlight that in my initial description, so people know right away that I only have one week left....it would be nice to change that description in Ownerrez and then it go automatically to abnb, TA, etc.
I think what you are saying that even if I DO NOT have the extra premium offerings, it WILL push to abnb automatically? I'm reading the link you sent, thank you for the direction. :)
Is there a way to change the date style on quotes etc to UK style dates (DD-MM-YY) from US style dates (MM-DD-YY) as it's very confusing to guests? Most of the time it refers to Jan 31 etc but sometimes (for example in Description in a quote ) it appears as MM-DD.
We're new to OR - we collect names, ages of everyone in the group, cell phone #, unmasked email address, and vehicle information. We created a Jot Form (free). The link goes out in an email triggered once an reservation is made.
If you don't have Channel Management (which you need to use Channel Bridge) you won't be able to do much of anything when it comes to "pushing" or pulling in booking info.
Sounds like you're trying to push content to TA and HA/VRBO. From what I understand that won't work unless you have at least 5 properties and are API integrated. But - with AirBnB you can have 1-4 properties and still get the API, which will push descriptions, photos, etc. This might help:
https://www.ownerrez.com/support/articles/channel-management-overview
For those who have an OR web site:
When doing the set-up for the Home page, you have the option of selecting - "Show Property Overview - Show property overview (description, amenities, etc.) on the home page."
I want to display the Amenities portion of this, but NOT the Description. How do I do that? I can't find a widget for amenities, and there is not a place to cut & paste a "pretty version" of the amenities section of Listing Content.
Thanks!
I don't have Channel Bridge, so if I change my descriptions in OR, they won't automatically change on TA or Abnb, or HA? Do I have that correctly?
it depends how you set them up. for example. the template sent to airbnb guest when booking comes in that gives them link to e-sign rental agreement and asks or ID is sent o their airbnb-disguised address.
Yep, it's always a tradeoff on the rates -- maybe you could be getting much more :-) but will it book? I've tried PL on a couple of my properties and been generally happy so far. They've got a lot of knobs and dials you can turn, maybe set it up so it can take their full price when it's way out in future and bring down the closer term prices to make sure you book.
Make sure to hit Show All on the filter first so it's not filtering by anything else. You can filter by Type: Booking and Listing Site [None] and it'll give you what you want -- I see about 19 for all time right now in your account.
If it's not editable because you're in Everything mode, you can try changing to Limited mode on the sync in OwnerRez which will make it available for edit again. Then switch back to Everything mode when you're done with the House Manual edits.
Yes, we've asked Airbnb API team for this many times over the past 6 months, but still waiting for an update to let us push through API. As soon as we can do it, we'll add support.
Maybe this could be put on the "To Do" list.
I do email all of our check-in instructions to the guest, but those "die hard" Airbnb-ers want to see everything they need in their Airbnb app, including the house manual. I've had more than one guest ask me about it, which is why I asked about it here in the forum.
Hi Chris,
I ended up turning off Pricelabs rates because I was contacted by more than one potential guest asking why the rates displayed on the calendar were not the same rates that were shown in a quote and were unhappy at how much more expensive the quoted rates were that were on the calendar (in one case the quoted rate was $1300 more than what the calendar rates showed.)
I did leave Pricelabs turned on for one of my properties, just to see what would happen, so I just checked that property's VRBO calendar and I do see the Pricelabs rates displayed on that calendar now. But it did take longer than one day for VRBO to update to show the spot rates on the calendar; by the time I sent my question here in the forum it had been a couple of days since turning on the PriceLabs integration.
I think I'm not going to continue the PriceLabs trial, though. The rates they are charging are SO much more expensive than our usual rates I'm afraid no one is going to book my property. :-(
Thanks Chris, I did what you suggested.
I filtered the booking list for 2019 and "none" in the Listing Site dropdown.
There are 200 "bookings" when filtered this way, all of them blocked off time. Most of these are mutual blocked off time situations, but the others are either owner blocks or other situations where the property was unavailable for something other than a paid guest.
So, I'm still unsure of why the listing site performance report run for "last year" is showing 14 [direct] bookings.
Thank you everyone. Got it.
For the House Manual specifically, I don't think there's a way to set that via API. I just checked the Airbnb API docs and all I see are the Directions and Check-in Instructions fields that are configured on the Guest Instructions tab on the property in OwnerRez.
Yep, @BlueMtnCabins has the fix -- for the widgets to know what pages they are on and where to go, you have to set the Property URL configurations.
I answered on another post, but the spot rates will override any seasonal rates. Either VRBO needs 24 hours to update rates or there's something not configured in price consistency on that end.
If you're still seeing issues, email the details over to help@ownerreservations.com and we'll have a look.
Ahh, good looking out! Yep, sometimes things go wonky on the VRBO side and unfortunately we don't have control on that channel to force updates like we do on others.
Looks like it's been resolved now.
No, the VRBO integration will use whatever rates you have configured in OwnerRez and the spot rates will override any seasonal rates. VRBO make take a day to update with new rates, though, because of how their feed processing works.
Are you still seeing missing rates?
@Rich -- yep, we get the real email as part of the signing process automatically :-D
Right now each statement has its own balance. As bookings change they'll be updated on new statements, but the original balances won't change.
When you go to create an Owner Payout you can select multiple statements for the payout.
To find these, use the Filter button on the bookings list and filter for [None].
