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Thank you everyone. Got it.
For the House Manual specifically, I don't think there's a way to set that via API. I just checked the Airbnb API docs and all I see are the Directions and Check-in Instructions fields that are configured on the Guest Instructions tab on the property in OwnerRez.
Yep, @BlueMtnCabins has the fix -- for the widgets to know what pages they are on and where to go, you have to set the Property URL configurations.
I answered on another post, but the spot rates will override any seasonal rates. Either VRBO needs 24 hours to update rates or there's something not configured in price consistency on that end.
If you're still seeing issues, email the details over to help@ownerreservations.com and we'll have a look.
Ahh, good looking out! Yep, sometimes things go wonky on the VRBO side and unfortunately we don't have control on that channel to force updates like we do on others.
Looks like it's been resolved now.
No, the VRBO integration will use whatever rates you have configured in OwnerRez and the spot rates will override any seasonal rates. VRBO make take a day to update with new rates, though, because of how their feed processing works.
Are you still seeing missing rates?
@Rich -- yep, we get the real email as part of the signing process automatically :-D
Right now each statement has its own balance. As bookings change they'll be updated on new statements, but the original balances won't change.
When you go to create an Owner Payout you can select multiple statements for the payout.
To find these, use the Filter button on the bookings list and filter for [None].
I think @BlueMtnCabins is referring to the Select By option at the top of the Season settings area -- you can choose to use the season by arrival, departure, or split across every day. Looks like you already have it set to split across (which is the default).
Hey Lauren! Right now our QuickBooks integration only exports the other side -- the bookings. We don't push commissions, owner statements, expenses etc. It's on the roadmap though!
I just checked on Safari 13 and I'm not able to reproduce any missing buttons. Can you try opening an incognito browser to see if there's an addin that's causing an issue? Also check your privacy settings and see if they're set to block a bunch of things.
If you're still seeing the issue, can you send a screenshot?
Oh, we know about this, believe me... the trouble is, there's like a million fields that need to be documented for all the various listing sites. :-/ We have an open ticket to get this done, but it is a big job. It'll happen though, I just don't have a timeline for it.
Boosting this in hopes an OR person can help us decipher exactly what feeds what. Thanks!
Welcome! Be patient - it's a process but well worth it.
If you have a personal email address entered on the Booking Overview Page for the guest, a trigger will go to that email. Anything you can do to get the guest's direct email is good because if you send triggers through the randomized email address provided by AirBnB some of your content may be blocked and in some cases no message at all will get through.
While it is good to communicate on the Booking Platform, particularly if you think you may have a problem with the guest or you just want to CYA, trigger messages seem to work better going directly to their personal email.
Also - try to get a verified email set up to help keep messages from going to spam:
https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender
When I set up triggers, does it send to the guests email address or the discussion thread through the channel?
do you have property URL set up under each property in OR? Properties> select a property > General Info
I guess I dont remember it being like that. lol "old brains" I always thought it showed the full year on the website. I figured it out but have received multiple emails and phone calls asking me how they can see my full calendar esp since the 6 months stops in June and they want the summer months. I guess I will have to teach them how to click the little forward button "wink"
I took a look, and it's working normally. It only displays 6 months at a time, but there are < > control buttons you can use to scroll backwards and forwards through the year.
Yes my owners website through ownerrez only shows a 6 month view. It recently changed. Now I am receiving emails asking me how they can see the full summer calendar. suziesunshinerentals.com
Please write this up as a support request to help@ownerreservations.com. Not sure what's going on with this, but it's easier to dig into that way.
You need to use our Verified Email system. That doesn't 100% solve this problem but it generally helps. Please reach out to the helpdesk for assistance in getting this set up.
Unfortunately no.
But if you create the first quote, you can copy it to create quotes for the other properties so at least you don't have to enter all the information in again.
You mean, a public-facing website? What's the URL? Normally the widgets only display a certain number of months, but you can move backwards and forward as needed.
When you install the Airbnb API, it's supposed to remove your Airbnb calendar syncs. You can add them back in again, but generally you don't want this - it'll just cause problems. Let the API handle the calendar data, it does that better than iCal does.
Hoping for later this year.
I have created a property search widget for my website but when I click on the search results, either the property title or the details button, it does not go anywhere or load that properties info. You can see it here:
https://soluxproperties.com/property-search/
I have also created an individual page for this property on my website which you can see here:
https://soluxproperties.com/sugar-beach-130/
How do I make this page display when I click on the property title or details button on the search results page?
Lately I have more and more occurrences when OR-generated emails end up in spam. I had several calls form renters saying they "did not receive" directions or door codes (which were sent on schedule). More often than not I ask them to look in spam folder and sure enough. They are there. I know nothing OR can do about spam settings but this makes SMS even more desirable.
mine? bluemountaincabins.com/ I have check out instructions under FAQ. Check in instructions are emailed as they vary slightly by property.
But if I wanted to, I could create a password-protected page(s) and email guests the link with password.
Just wondering if there a way to send 1 quote for a booking that takes all cabin on the resort? so i dont have to send the customer a quote per cabine?
