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OK, so even though the New Booking template was sent right after booking and shows opened twice, he didn't actually get and open it?

If you send that template again using Email this Guest in OwnerRez, does it get through now? If so, we can try to isolate things down to emails sent right after reservation.

Ok Ken my email is not verified, so how I can verify it ASAP please :)

manager@vacationhomes4u.com Not Verified
Email will be from oru5b14b4a77cx@inquiryspot.com with a Reply-To set to manager@vacationhomes4u.com.

Contact us directly to change this - it requires DNS verification with our email provider

Chris, it's not about specific template as ALL (I have 5) have same issue.

I'm checking with my friend what was the sender for airbnb email delivered (those I sent manually not triggered)

Well, that's my question... did it eventually come through? The New Booking email shows sent to Airbnb successfully and also opened. Did it eventually come through or not? If you send that same template now, does it go through or not? Sending a Email this Guest and a template use the same pathways and if they are both showing success like they are here the same thing happened in both cases.

We need to isolate this to what's going on. Is it associated with the email template in particular? Or is it something that happens if you send too quickly after a reservation comes through?

If you go Email this Guest, switch to the New Booking template and send that, does it come through on the Airbnb side?

This is a bit of stretch, but I notice you aren't using our Verified Sender program. That can make it less likely your messages would be tagged as spam. It would explain why some of your message are going through and some aren't - some look more "spammy" than others.

https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender

Also any UpListing Airbnb messages are shown at Airbnb Inbox on app/site. Why OwnerRez did not ?

Because if it's an Airbnb side block, why guests received (they ack) my "Checking Info" email when I sent it manually (using Outlook) ???

I guess no... its not only new booking template, I have 5 templates and no one are been delivered to @guest.airbnb.com.

Yes, to test, I send one message to @guest.airbnb.com manually.

For me it's make no sense any blocking on Airbnb side.

Also I had to re-send all checking informations email manually today. It's not good.

So how I will test it again... ??? no chances to pay more and more and block my calendar.

Hmm. Is this the "New Booking" email? I'm seeing that sent out for that booking to Gabriel at 8:52PM EDT today, and then opened twice, once at 8:52 PM and again at 9:23 PM. It went to the passthrough @guest.airbnb.com email address which goes to his email, not the message thread.

Is he still not seeing that email show up on his side? If not, try sending that same email template again. Both emails were sent to the same address, so I'm wondering if it's something about the specific template... maybe Airbnb is blocking that template for some reason, or perhaps they are not ready to receive email for a booking immediately after it is made.

I recorded using Jing... required flash :(

https://www.screencast.com/t/vkhqXEVuJmu4

Sure, send it over to help@ownerreservations.com

Yes, triggered messages for manual bookings works fine.

So "only" for Airbnb not working.

When I send messages manually using "Email this Guest" button works fine. Only triggered messages (most important ones) are not delivered to Airbnb guests.

I will create a new fake manual reservation and check if messages works.

Can I send a video showing what happens?

Hi Guys, I suspected any Airbnb guest was receiving my automated messages. I asked (and pay for that) for a friend to book one of my houses and checked if received my "New Booking" email. And no... he do not received and I know it's happens with ALL bookings. I'm receiving those emails as I checked "email me" option.

Booking # ORB2239355

Please fixed ASAP because it's a main feature or tell me what I did wrong.

The booking list doesn't show the canceled ones by default. To show them, use the Filter button to filter for canceled or click the Show All link to show them all.

Thank you for the suggestion. I did not know I could view the bookings in a list like this nor about the batch option.

It does not help with my question, unfortunately, because all of those "CANCELLED" bookings that show up on the report do not show up in the bookings list.

But, I'm glad to know about this quick way to view bookings without having to look at all of those useless CANCELLED bookings that I see on the report.

Hello,

No, that won't work for the purpose of requesting a payment for any amount other than the "total amount due", will it?

What I'm talking about is sending a request for a specific amount, not the total amount due. As far as I can tell the only way I can do that is to go to TRANSACTIONS > REQUEST PAYMENT > and select the "A specific amount of...." option. That WILL present a link that the guest can use to pay the specific amount, but I can't schedule that email unless it is a template. And I'd have to create an email template for each individual situation, which of course I don't want to do.

What I've decided to do (when setting up the booking when it is first confirmed) is to create a "Payment is due" reminder email to automatically be scheduled to send to ME, and then when I receive such a reminder I will take the steps that I outlined above to send the payment link to the guest.

Luckily, it is not too terribly often that we need to collect a payment that is not the initial down payment or the final payment.

You could maybe put it on your "to do" list of things nice to have to make it possible for us to be able to schedule a payment reminder email that allows us to specify the amount to be paid, other than the total amount due.

Thanks!

You can put in the specific link for payment on an email template!

To do that, use the Insert Fields button while editing an email template and find the payment link field which is {BUPAY}.

If you go to the Bookings List view and click the "Batch" button, you should be able to check off bookings and delete them there, as long as they aren't linked to a channel or active calendar sync.

Does that help?

OK, if you go to that booking I converted for you and set the name there, does it work or does it error?

Do you have an example booking where it's not showing correctly?

I had a look at your settings on the owner and the cleaning fee and they look right. You've got the cleaning fee set as an expense with no commission, so that shouldn't have any commission.

The commission should only be assessed on Rent with those settings and total to 150 with a booking like your example.

I just wrote name and last name

Here's our Support Doc for TripAdvisor API connections that should walk you through the process:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-tripadvisor-setup-connecting

However, I have a sad warning: Even though TA agreed to work with us for owners with 5 properties, they have recently been demanding a minimum of 15. We are pushing back on this, but don't be surprised if they won't hook you up since you don't have that many.

Would anyone be open to chatting/ sharing ideas on how they have their Owner Statements setup on Owner Rez? I would be willing to pay someone to help us get things setup to work for us. We are currently using Excel to do our statements and I would like to switch over to automatically generated statements if possible. We take our commission on the nightly rate total, but I could not find a way to configure that in Owner Rez.

I am working on getting our Quickbooks integration setup as well to send our booking data from Ownerrez to QBO, if anyone would be interested in discussing that.

I appreciate your help in advance!!

Is there a way to setup commission so that it is based only on the nightly rate total only?

Example:

Rent $150 x 5 nights 750.00 $750.00 20 %
Rent Cleaning fee 200.00 $200.00

Commission = $150

The way our account's Owner Statements are currently set up, commission is Gross - Taxes - Non Commissionable, but this is not the way we have our business set up. It is 20% of the nightly rate. Let me know if there is a way to adjust that setting..

Thanks for your help!

The Account ID asked for on the form under credentials do I need to input each ID for each property separately? Or will TA send me 1 Account ID for all properties as a group? Not clear on what ID# I should use.

Click the link below to see what I see when I run the Detail Reports > Bookings for one of my properties in 2018:

https://snipboard.io/vc6BCI.jpg

I'dl like to get rid of all of those CANCELLED bookings that show up on the report (for "bookings" that were not actually bookings).

I'd love to see the ability to add a custom field to bookings so that we can run reports to see those pieces of information. I'd use them for things like:

*Owner expense
*ETA (expected arrival time for guests)

You cannot delete a cancelled booking. There are a variety of technical reasons for this. However, rest assured that cancelled bookings typically do not show up on lists and reports unless they are specifically included. If there is a particular report that is including them, let us know and we'll take a look. Typically you have to filter to include cancelled bookings, not filter to exclude them.

To be clear, you can delete a booking (as opposed to cancel it) if the booking is very basic and has not had any financial activity or calendar/channel syncing going on. However, once the booking gets some activity, it can no longer be deleted, only cancelled. And once cancelled, it cannot be deleted.

No, I mean to totally delete it from the system.

When I used the Channel Bridge to bring my VRBO bookings over to OR, there are a lot of "Canceled" bookings because of either expired payment requests on VRBO inquiries or Blocks that I had entered on my VRBO calendar that I eventually "cancelled".

When I run a booking report in OR it is full of these "Cancelled" bookings, and I'd like to get rid of them.