General Help and Questions

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You're using the BDC API, so OR will know when guests make payments using BDC.

Is that what you want thought? You might want to talk to BDC support about switching that third property to use your OR processor like the other 2.

Disregard. I figured it out.

Has anyone migrated their normal HA/VRBO account to PM status in order to have an API connection and process their own payments? I've been invited to do this by HA/VRBO but I would like to have more info before I do.

The recent HA/VRBO changes make me think this might be a good idea, but I've already been converted to the new payment system and returned to "on time" (early) payments with them (which I had for years with Yap) so I'm not as desperate as I might have been were I on delayed payments.

I have 7 listings, process direct payments through Stripe and list on VRBO/HA/Air/Direct/Houfy.

Maybe this is a question for Paul or Chris?

Maybe there are help articles I should be reading first but a lot of what i came up with was dated when I searched.

TIA

Getting confused. I have seasons set up by specific dates. And these seasons appear in season rates. I went to update Thanksgiving season and changed the dates to 2019 versus 2018. I saved as recurring. It's not showing in season rates. I then created a new season specific dates and called it Thanksgiving with 2019 dates. This also is not showing in season rates. What am I not doing? Thanks.

In case above isn't clear, this is my goal:

3 day minim @ x nightly rate. Guest can book between 3-13 nights at that same rate per night

14 min @ x rate for 14 nights. Guest can book between 14-27 nights and any nights over 14 will be at a prorated per night rate. x/14= per night rate

monthly 28 day min at x rate for 28 nights. Guest can book 28+ and any nights over 28 will be prorated at per night rate x/28 = per night rate.

Newbie here. I've looked through the forum and can't find info on what I'm trying to do. I know it's user error, just not sure what exactly it is. Technically i'm not supposed to rent for less than 14 days per HOA. But my low season is next to nothing since that so I want to offer 3 days min for certain seasons. I need the rate to be per night for 3-13 days. The next category is 14-28 days and then anything more than that should be at the monthly rate. Please help.
Thank you

Do not delete. Just disable it. It will be not applicable to future bookings but the old ones should still work. On the 2nd question, it depends.
1. Do you have 5+ properties listed on vrbo?
~ If no, no go., you are stuck with vrbo or yapstone payments. The end.
~ If yes, are they all in ownerrez?
2. Do you have Ownerrez channel management enabled?
3. have you called vrbo help desk to connect ownerrez as your channel manager?

My questions was about mixed set up 2 of my properties do not have BDC paymenst, one does. I was asking how channel can handle that?

Still to date I have had only about 4 BDC bookings.. that is 2 properties for a year.
I have opposite experience with Airbnb. Mots book without bargaining (or do not book at all) and my rates there are higher.

Good day,

I just set up payments through Lynnbrook but have an existing link to Paypal within OwnerRez. Ideally I only want one payment processor and want that to be Lynnbrook moving forward. I am unable to delete Paypal because there are current bookings that I assume have Paypal attached to them. Is there a way to switch those over to Lynnbrook instead to keep it clean with one processor?

Also, just confirming that switching to Lynnbrook will allow me to avoid the mess that has become Yapstone and Homeaway payments?

Thank you.

I have booking.com take the payments, to make sure the guests actually pay. Apparently if I do it I cannot collect until they show up! We wrestle Uber getting the proper banking information set up, but they are smooth as Clockwork.

I have had multiple Airbnb client so far and haven't gotten a single payment. Have to go chase him I guess.

I'm noticing so far that Airbnb clients are skinflints and constantly seek extremely deep discounts to an inquiry. I make about twice as much for my booking.com clients over Airbnb. I'm not on VRBO or TripAdvisor yet

So I had 2 properties on BDC, they were on OR channel manager/Stripe payments. I just added 3rd property to BDC (also on OR channel), but BDC put it on BDC payments. Will this work? Or the OR channel will see bookings coming from that property as "unpaid"?
Thanks

For the last three days, when I import payments or security deposit refunds from HomeAway using channel bridge, I either receive "no change" when importing the second payment and/or when I import the security deposit refund from HomeAway, it is somehow deleting the guests second payment showing a balance is owed. Does this weirdness have anything to do with HomeAway starting up their own credit card processing and dumping Yapstone?

thanks Chris!

When you're creating/editing the tax, add a booking criteria to it for Number of Nights. See screenshot.

That'll let you set the max number of nights for which the tax applies.

In Palm Desert I don't have to charge tax for stays 29+ days. I don't see where I can set the tax setting to only charge for 28 days or less. What am I missing?
Thanks

This depends on how you have the site configured. By default it will accept instant book (we call it "book now"). Or you can change the widgets on the booking page and property page to inquiry only mode, and then you'd only get inquiries.

Stupid Question

For hosted website - I assume outside inquiries coming to my website are inquiries, and there is no such thing as an "instant book" (direct book) on my website, correct?"

Are you working with the disallow gaps setting? OR the allow min nights in gaps setting?

Im sorry - Im not getting what I should be setting up in the system.
Do I set gaps to 1?
Say I have a 1-2 or 3 night gap - setting gap to 1 would allow any to be booked -correct ??

Renata

Excellent! Thank you for your prompt repair.

Yep, Airbnb recently tweaked their format slightly which was causing the issue. We just pushed out a fix.

Run channel bridge again and it'll update the future payments.

what is advantage of igloo vs several types that OR already integrates with?

Right, they charge *us* $3/lock/month for all locks we would connect to the API. If they come up with a different model where they don't charge us, we're happy to integrate.

Here's the response I got from Igloo.

Great!

We charge $3 per lock per month for the API.

Regards,

In the last few days or week, I've noticed that each import I do from Airbnb via Channel Bridge is not correctly importing payments. Guests who have at least paid 1/2 their balance for future stays are reporting as having paid nothing yet. Previously the behavior of Channel Bridge import was to show that the balance had been paid on reservations that had been made on Airbnb.

Example reservation: ORB2098065 or ORB2119857 (among others)

Can this be resolved so that accurate information is imported into OwnerRez from Airbnb or is this expected behavior?

We are open to an integration, but as far as I know, igloo charges integration partners for access to their API. They're the only lock provider that tried to charge us to be able to integrate.

Our position is that integrations like this are win/win for both partners and shouldn't incur a charge. If there is a user charge for a lock subscription that is one thing, but charging a partner for API access isn't. If they are willing to change their policy and allow us to integrate without incurring a monthly integration fee we are happy to add that connection.

I'd recommend reaching out to them to see if anything has changed in their policies.

Any plans to integrate with these?

https://www.igloohome.co/

Got it! Thanks!

That's a good idea as I have the same issue. Multiple owners on one property.

There isn't currently a way to do this on the owner settings.

What you could do to work round that would be to create a custom owner statement email template (in Settings > Email Templates) that has both emails in the TO and use that for that owner when you send the statements.