General Help and Questions

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When we are running our owner statements there are a few properties where commission isn't calculating in the statement. I can pull a summary and it's there, it's just not showing. I looked at all of the settings and I cannot figure out why this is happening.

A question though, will an AB/Compound Property also work on Airbnb, Booking.com. VRBO and TripAdvisor if I set up on the OR calendar, or is it only for direct bookings?

Never mind - I remembered "AB" and found article

https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff

Sorry to reask, I looked at subject lines of many forum threads and cannot find it

I have a duplex - can be rented together or as two individual units.

Where is that set up again?

Credit cards are not "guaranteed". There is a growing incidence of chargebacks - friendly fraud - where people stay and claim that it wasn't their card or the VR was deficient for one of a variety of reasons. They chargeback, which of course can cost you everything. And ding your business and cause you grief trying to fight it.

And of course, the credit card fee.

Yep, we've added a lot more over the years. Here's the full list: https://www.ownerrez.com/support/articles/payment-methods

Paul, can I connect these (or any others I might find) with my website quote and booking form like I did with Worldpay?

JTVRs, I know about all of these of course, I’ve been renting my place out for 21 years. This wasn’t my question. I need to integrate whatever alternative payment system with the OwnerRez quote and booking form on my website, and when I signed up for Ownerrez a number of years ago, we only had a couple of bank choices to select from. None of these other options were possible.

Is it possible to have the field automatically default to the check out date, and then allow it to be changed as needed? Rather than manually entering the date each time?

The tabs with different types of field codes on the insert code threw me the first couple of times. I thought there was only an incomplete list

The problem is, a newer person might be trying to insert a field code but then they have to go and figure out where to define a custom code is in the interface.

The addons are for tours locally. It's not worth spending a half or full-day for one or two people. The idea is a booked group wants to take this, but I just want some way to require at least four people to make it worth my time. I don't want one person to book and then I have to explain to him I can't do the tour.

It is more for the type of person who doesn't like to put their credit card details online and would prefer to just pay now with PayPal. I do that a lot, for small purchases. I can't use my personal PayPal oh, because I am using an LLC and that would be commingling funds and could ruin the limited liability

What matters most is the amenities that make the top filters. Even if "playground" was a listed amenity on the channels, the top (front page, search) filters don't reference it, and don't reference 75% of all the other amenities, so there's no way for guests to narrow down the list based on that. In other words, they can't say "show me only houses with playgrounds". So the only way anyone would know is by clicking on all 47 results and searching each page one by one.

They can but we don't support it. ACH is a weird animal. We have looked into it a number of times. The problem is that the funds are never guaranteed like credit cards are. There can always be an "Insufficient Funds" code returned a week later by the bank. You then have to go and roll back the payment in the software. There are automated ways of doing this, depending on the ACH vendor that is used, but it's a bit messy so we've stayed away from it thus far. You certainly wouldn't want to use it for last minute bookings.

Go to the booking > Info page > Change button and fill in a cleaning date.

If you have very little direct traffic, look into using Stripe or Braintree which give you a ~3% rate but no monthly or annual fees.

If your users are willing to use credit cards (your not in a market where that is difficult like some countries) then it's best not to use PayPal. We wrote up an article about that here:

https://www.ownerrez.com/support/articles/paypal-versus-credit-card-processing

PayPal really offers not advantage and lots of disadvantages. The only advantage would be if you're trying to serve a rental market where CC's aren't common or people don't want to use them or it's a country that is hard to get underwritten for CC.

You could use the Booking Criteira on the surcharge (low down) to define that it must be for Guests >= 4. But that would make it disappear as an option if the quote/booking had 3 or fewer guests. Is that what you want?

Thanks for the pointers, BlueMtnCabin.

Also use Tools > Rate Checker to see your rates and rules across a year of time for a property. This is typically eye-opening. Tools > Rate Tester is also good for seeing which season, rate, surcharge, etc was selected based on the input.

Our Seasonal Rates are very versatile and, therefore, able to easily shoot yourself in the foot. We're working on simplifying that, but at the moment follow what BlueMtnCabin said. Make sure that you understand which season was picked up FIRST and then see what rates are associated with that season. The system first figures out which season(s) to use and then drills into those seasons to see what rates are available.

They go wherever you have email configured in your DNS records! 😜

When you point your live domain name at us, it's for certain DNS "records". Typically A or CNAME records. More on that here under Going Live:

https://www.ownerrez.com/support/articles/hosted-websites

The same is true of email. You need to set up MX records in your DNS which then define what email servers will handle your email. If you use G Suite (Google's infrastructure) then they'll give you a set of MX records and tell you how to configure it.

Bottom line - OwnerRez does not receive or do anything with email on your domain name.

The only way to do that is to put it on the payment method. Go Settings > Payment Methods > scroll to bottom and select check (or custom instructions for cash). Then add a processing adjustment of [x] discount. If selected online, the system will auto-add a line item for that amount (either fee or discount) when the guest selects that option. It only works, though, if the guests selects that option when booking online. If you create a manual booking and record a cash payment against it, the processing adjustment won't be auto-added. You'd have to add it yourself.

Good idea, JTVRs! There are a number of places where a "create one right here" option would be good. Of course, even if you can create the field code right there, you'd still have to fill out the per-property values somewhere. Make sure when you create the field codes, they are property type (not account or booking)

They say they can as a separate service

Lynnbrook supposedly does credit cards and echeck

But I only see how to do credit cards on that page? Can we not do echeck?

https://app.ownerrez.com/paymentmethods/6928/edit

On the Stay report I see a field for Cleaning Date. Where do I enter that information???

MoneyGram, PayPal, Walmart to Walmart, ACH transfer, Money Order...

I apologize because I did ask about this problem a couple of months ago. I've been out of state selling one of my rental properties and have been too busy to follow up until now.

WorldPay is in different hands now and I am becoming very concerned about staying with them. I am getting mystery fees added including an annual fee of $199 that I was charged without authorization, and that I've tried in vain to have them remove. I just got another bill today with a mystery charge for "OMNISHIELDASSURE" for $24.95. I have called them but they don't answer your questions, they escalate and have a supervisor call back at some undetermined time.

I am down to just two seasonal rental properties without a lot of individual transactions. I get a lot of repeat business where people pay using checks, and I have been getting a lot of business through AirBnB who has their own billing. So I would really like to punt this company as soon as possible.

I don't know what else might be available for a low volume client like myself to integrate with OwnerRez because I've been out of the loop here for a while. I am gearing up again and wanting to launch a new website and get everything up to date and active again. Can you tell me if I have any other options? I just can't deal with all these mystery fees showing up, and I'm sure it's because I go months without having any charges. Thanks for your help.

It happens a few times a year but not an overwhelming number of people use it. .

do you find much demand or preference for it?