General Help and Questions

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In setting up a cleaning fee/surcharge, I was hoping to have a base cleaning fee such as 1 day, and a small percentage for additional days beyond

In other words if I did say a 9% fee to capture an offseason booking, I only make about $30 for a $300 5-bedroom townhome. But if I charge $90 like I would for 3-4 days, it is almost ridiculous.

I was hoping to have a minimum cleaning amount (say $50-60), and then a 9% for additional days to reflect the additional cleaning from a lengthier stay...

Cannot seem to delete a surcharge: "AirBnB Commission/Extenuating Circumstances Charge"

(Was trying to consolidate a couple charges into a new "Admin Fee" surcharge)

getting error message:
Change 'AirBnB Commission/Extenuating Circumstances Charge' Settings
Please correct the errors below.
You cannot delete this surcharge because there are quote charges associated with it.

--->
But I deleted any quotes, so not get it...? Aren't such changes instantly reflected throughout the system?

I am doing a test booking on my page. When selecting the Calendar icon, the "legend" shows Blocked (red) and Selected (grey) days. But holidays are also grey and they are neither in the legend nor a selected day. Isn't that confusing to a Booker?

https://www.jimthorpevacationrentals.com/book

Soooo. they cannot give deposit and I keep their money? There is so many people running around maxing out their cards, that I am trying to grasp likely scenarios. They show up at my door having paid but no security possibly collected and I should do what?

good question. I am still in setup mode and trying to grasp all the kinks in working with both OTAs and direct booking.

I am hoping to use the latest functionality provided by ownerrez, but that is one of many details I am trying to fathom.

will you have API interface with vrbo? because if no, then you need to know there is a sync delay. I do not see much difference between booking and airbnb , with vrbo I have to run channel bridge after booking.

software cannot do anything if the card they provided is bad / overlimit. It will send them and you email saying that deposit could not be collected.

some may like to pay with bitcoins, etc. - such as via CoinBase.

Is it possible to include that on a hosted website or elsewhere? Anything that reduces possibility of chargebacks.

https://www.ownerrez.com/support/articles/payment-methods#multiple

OK, so if someone has done the payments from booking on, and the attempt fails to put on the hold for security deposit right before they check-in, and they wont fix this, what does the OR process/software do at that point?

Question

I plan to use booking.com, airbnb, flipkey, vrbo. Instant booking

Is there any significant or subtle differences between the overall process related to instant booking with the listing sites vs. doing so with the hosted website? That might not be obvious?

Not related to quotes, inquiries etc

Yea, that literally drives where some families buy a home, whether or not there is a playground nearby! I am surprised that is not on listing sites as an amenity?

August Lock? Was taking a look at it last week.

yea, I noticed that. experiences, restaurants, massages, etc.

how is rentalsunited working with them?

And the fact that homeaway and others can book us through the google hotels thing is no use for direct bookings.

But the longterm direction has to be putting together packages with hotels/VRs, flights, car rentals, experiences, etc...

So I expect them to merge also.

I will be doing tours next year, which will be part of our destination spa. Vac rentals, spa services, wellness, tours, classes, etc.

I consider getting a couple thousand people through our vacation rentals as a captive source of potential clients for the other stuff. So the

Yep, if you want to sign as well, the best way is to pre-brand the template with your signature.

We're monitoring these channels and will add them to the roadmap as they mature.

In the meantime... HomeAway, booking.com etc. already distribute you on Google Hotels.

The Reserve With Google you mentioned is currently for intraday things like haircut appointments, not multi-day bookings.

HomeAway API and Auto-release for security deposits are done.

We're working on the door lock updates now (new RemoteLock API, Kaba, PointCentral). And yes, @BlueMtnCabins, we're also adding multi lock support for all of them :-D

Also working on the PM/QB/QoL updates now as well. Then the SMS and Housekeeping are next once we complete the current set of items.

Currently no, you can only vary it up by property or season. Do you often set different minimums on platforms? Is that for the platform overall, per property, or for platform + dates?

I've noted this on our list for the next time we do an amenities update.

on the amenities page for properties, could you add "walk to park/playground?"

i realize it might not be on listing sites for whatever reason, but it is a big thing for attracting families - for our hosted websites, eg. we have a nice one 3 blocks away.

you have space to the right of trampoline. BTW, trampolines are becoming a big insurance no-no

Electronic signatures typically indicate the IP address used for signature ... I'd rather that the owner signature would appear same as the guest signature.

I'll add this as a feature request, but your suggestion is a good one, thanks ...

Chris emailed me back and said they tweaked the box to make it multi-line, so hopefully having a larger box will encourage folks to list all names. I agree, don't want it to cumbersome ...

On their blog - partners are listed such as a competitor: RentalsUnited

https://www.blog.google/products/flights-hotels/find-and-book-vacation-rentals-on-google/

"Starting with our mobile experience, you can see and book vacation rentals from a variety of partners including Expedia, HomeAway, Hotels.com, NextPax, RedAwning, Rentals United, TripAdvisor, VRBO and more. In the hotel search experience, you can surface vacation rental properties—be it a cabin in Lake Tahoe or a beach house in Sydney—by applying the vacation rentals filter or clicking on the vacation rentals tip."

I am on the Reserve with Google page: https://www.google.com/maps/reserve/partners

This lists developer documentation, interest form, and company logos that currently enable booking ability, and those that are Coming Soon

There seem to be experiences, massages, restaurants here.

I believe that vacation rentals are currently done via Airbnb, vrbo, etc and not direct yet

But it would be good for your to get out on front of this, and at least review the developer stuff above. It might be something that comes soon or eventually...

sounds like good things to add. These might be part of the things that a handyman/cleaner would do

Like in May, install a/c in each room, in Oct, remove and store all a/cs

when we talk multi lock, will that also mean multi e-rentallock?

Well how far one can take this... remind oneself to water grass, pay electric bill too?

In the same way as scheduling cleaners. He wants the ability to manage the VRs from the VR software, as much as possible.

Thanks Chris,

Final question on this subject. Is it possible to have different minimum stays on different platforms for the same property? EG. 2 night on ABB and 4 nights on Booking.

To do this, you'd create 3 seasons with the same dates, maybe called Summer 7 Nights, Summer 5 Nights and Summer 3 Nights so it's easy to tell them apart. Set the min nights on the respective summer seasons and set them to the individual properties.