General Help and Questions

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I called them about a month ago and was told "no".

I emailed y'all at help@ownerreservations.com but figured I'd post here so you can answer once.

I would like to capture the names of all expected guests into the rental agreement. I created a custom field for this and checked the box to make it be required for the guest, but when I tested it on myself it's a single tiny box. Is there any way to have the UI present a plus sign to indicate that they can add as many name boxes as they have guests? Or having a larger multi-line box? As it is it will be awkward for guests to supply 8 names in a tiny box ....

My rental agreement states the RA isn't binding until both guest and owner sign and guest makes initial payment. How can I as owner sign the document?

Also have a question - I have two rental agreements (subtly different), where one is for OTA's and the other is for direct-bookings. The priority numbering states that higher numbers take precedence... but the sorting in the list doesn't seem to recognize that (1 is sorted before 2). Is the higher number truly the priority? I don't want my channel-bridge imported VRBO bookings to email a link to the direct-booking rental agreement.

My priority settings are
direct-book: priority=1 all sites
OTAs: priority=2 VRBO, Homeaway, Airbnb

I assume you were referring to ABB. To reduce the difficult renters, I only accept people without negative reviews. Can't remember exactly. And I do a background check, requesting to remove those with issues. On booking.com, I ask higher rate, to reflect risk that you cannot screen.

Hi folks,

With 1 property it is fairly easy set set your minimum stay in the property rules and then have different minimum stays by editing the seasons.

How can I do this with multiple properties? Each time I update the season for selected properties, that season disappears for all other properties.
For example, in the 'summer season', I would like property A to be a minimum 3 nights, Property B and C to be 5 nights and Property DEF to be 7 nights.

TIA

Yep, Kaba is under development now and should be done by the end of the month. No additional cost on our end.

Go to the List or Ribbon views in the bookings area and use the Filter button to filter it down by whether the renter agreement was signed or not.

Can we get an update to these roadmap items? It's been a few months ...

I'm also curious about:
- is a task/reminder system is in the queue? Something to allow scheduling or specific things like changing humidifier filters every 3 months?
- any hope for report automation? Such as scheduled email reports that can be sent to a distribution list showing useful info, like all scheduled bookings for next 45 days, or ytd payments taken, etc.

Is there an eta on Kaba integration? Also curious what the cost might be if any ...

I'm not seeing in in the date range report, could a column be added there to indicate whether it was signed or not? Maybe reminders keep getting sent, in which case that would be sufficient since as owner I'd see repeated emails asking a guest to sign. I just don't want to overlook a guest not ever signing.

sent, thank you

You can't do that automatically at the moment, but you can do it manually. Set up the deposit amount as you want it and have the guest book. Then after they book, go to the booking > transactions tab > scheduled transcations and fix that to add/remove the extra transactions you want in the future. You can set up as many as you want.

Can you send that in as a ticket request? That requires some dev work to activate.

I have some guests who would like to book really far out and for those, I like to do a three-payment. A deposit at the time of booking, then another payment 30 days later and their final payment 30 days before arrival. I can't seem to figure out how to set up an automation to make that happen.

I've searched the forums for a step by step workflow, to no avail.

Ideas?

Thanks!

If they delist me, I will say goodbye to them. They are not worth the trouble. only 10-12% of my bookings and 50% of difficult renters

Can we add one more property to the widgets please: ORP228859

TIA

Thanks Chris. Yeah I already intend to FlipKey and HomeAway and booking.com and Craigslist. I cannot convince myself any other listing site / OTA is worth the effort. Except ones that send directly to my website obviously.

I am intrigued by the Expedia group (Orbitz, etc) outside of HomeAway or VRBO, but just not really sure how integrated that is with the others

Just seeking every advantage as I am a week or two away from starting and I prefer best practices and risk reduction

I live within a block, so not a big deal. I also have a handyman cleaner who can back me up. The erental lock it's about 330 and that seemed to be about my price point. I don't really want $550 locks or whatever. But it seems like there is a space for a competitor to come in for maybe a hundred fifty and wipe out the super expensive guys. Heck, even a basic code door lock is a hundred or more. Wish I had the bucks to compete

Yes, it's in the email editor. Click the Insert Field button and search for "check in" and it will narrow to that code. Pic or it didn't happen:

I'm coming around to the Wifi locks myself. I currently only have algorithmic locks (no internet required) and they just work and work which is good, but the Wifi lock is really cool - you have see exactly when people arrive and stop codes from working if needed. Most Wifi locks will re-check every 15 minutes if there is a service issue and catch up on updates. So your internet has to be really lousy for the lock not to work on a regular basis.

There are no reminders sent for un-converted quotes (or when they expire or are preempted) though that is definitely something we want to add and it's often requested. So bottom line - you were imagining something! 😜😉

Yes, the new code will be generated according to the rules/settings currently set at the time you click the generate button.

No complexity in having multiple accounts on the OwnerRez side. We've got many people that manage separate accounts, cohost, etc.

Now, as for delisting, I'm not sure that's a good reason to set up multiple Airbnb accounts... I've heard stories about how arbitrary the process can be that but I'm not sure if multiple Airbnb accounts would help you. Maybe it would, but unless you completely separate the accounts (use a VPN, different names/emails/bank accounts etc) it wouldn't be hard for them to tie your accounts together. And going through the effort to do that splitting could possibly trigger fraud filters on the other side.

Definitely want to diversify, but I'd push for diversifying across multiple channels vs having multiple accounts per channel.

This didn't state whether you were able to group your own VRs under several Airbnbs or not (that was the question)

We have over 20 properties on AirBnB through OR. No problem here!

Okay, so I did have those rules in place. It looks like I just needed to switch the code generation setting to the check-in/check-out option instead of all day. Fingers crossed!

Thanks so much, Chris! So if I set those rules and regenerate the codes, the new rules will apply to the new codes?

Sure thing, go over to the Rules section of each property and you can set the check in and check out times there. That'll set the default times for the property, and then you can override specific bookings to set early or late and a time.

All of that will be picked up by the lock integration and used to generate the code for the appropriate time (and you can also reference those values on email templates, so you can write "Check in is at {BCHECKINTIME} on {BARR} and your door code is {BDOORCODE}".

I had my settings for all day on check-in days and check-out days. Guests are ignoring our policy and just entering the house early without permission. Because of this, I need to update my codes for specific times on those days. The option in OR code generation is "all day" or at check in or check out times with a grace period. I don't see where I can set the times and I don't see where it could be a permanent setting on ERL for the automatic code generation. Anyone else figure this out?

Thanks for any help!

When I was playing around and setting up fake quotes, I seem to remember getting some reminders on quotes that I didn't take action on, but I don't see any of those emails in the email history for the quote. Was I imagining that or is there a sequence of reminders running in the background that aren't documented in the email tab? If so, is there a list of what is sent out and when?
Thanks,
Kent