General Help and Questions

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Yes, we may add custom amenities at some point. Problem is, they'll only work on your own site and won't push to channels... as the channels have no mapping ability for custom amenities.

The amenities we have now are the union of all amenities supported by the channels we integrate with, and yes, some of those are rather eclectic.

I am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.

Allow customization also (horseshoe pit/quaits)

start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).

Go to the Payment Details report (not the Summary one) and put in a date range of the entire year or next 12 months. Then select Scheduled Payments only in the Payment Type and Group By Property.

You'd have to add custom page types to the OR Hosted Site and then create those things in the Body field. We have plans to support more page types to make things like FAQ and Blog easier out of the box (like we have for Map, Availability and so on). For now, you'd have to hand roll it.

Hi Tracy,

Are you importing the Channel Bridge file into OwnerRez after downloading it? Use Tools > Channel Bridge import to bring in that file. That will bring in all the email, phone data and a lot more.

Yeah, these are mostly based on how the OTA show/do things. Our original list came from that and then was added to and refined as we integrated with other channels. We want to develop a more sane master list and then do channel mapping so that you can which OR amenity goes with which HA/TA/B.com amenity, but that's not supported yet. Same with description/headline fields too.

That's caused because of the Property Name and Headline fields. That property page design assumes that the headline will be different that the name. Others have had the same problem. You can use custom CSS on that property page to hide one of them if you don't want it.

This CSS should hide the gray headline part:

.page-header .text-muted { display: none; }

But you only want to put that on the property page, not all pages.

BlueMtn, are you good on this? I didn't know base on your last reply if you still needed help of if changing it to 120 fixed it for you.

No need to use our hosted site. Custom/personal sites are good too!

Thanks for your help. I've got it. It was turning into a nightmare for me.

Ok that sounds convoluted. What you do is you define rental agreement template or templates (say you need different one for Airbnb vs Direct bookings). You give the,m different names such as RAGENERIC or RAABB or whatever you like. then you define them with priority. your site specific rental agreements should have higher priority and also specify site it applies to. The system will scan the hierarchy of agreements and use one applicable to soite, else it will use generic one. When you send it to them, it will send corercttemplate based on that criteria.

the fields that you mention can be inserted into rental agreement as variables (you need to define custom variables for that) and renter ill have to fill them in as part of checkout process (also add them to check out form).

On a side note, NEVER edit rental agreement manually. if set up correctly, you should not need to. It will populate correctly based on priority, site and variables used. On a side note, I personally do not over complicate my RAs. It is signed only by main renter (and it is his/her name that i need), number of adults/kids (as variables they must enter at check out), initials to gree to no-pet and cancellation policy (also field on check out).

Hi; I send the rental contract after the booking based on where the booking came from. I have templates set up. When a booking comes in, I go to the specific template, edit and insert names, arrival/departure, # in party (old school). I save. I go to the booking, legal, select the specific lease, preview it, send.
Yesterday, I did this at 6:15 p.m. I got notice it was signed. Checked today. It shows correct. However, the guest contacted me and said her contract is incorrect. It's showing the information on a contract I sent out today at 9:00 a.m. The property is correct. What is happening?

This happened last week to a few contracts I sent out. The property was correct, however reservation information was incorrect. First, I thought it was user error and I carefully looked at other reservations and noticed a few others in error. Ive been previewing all contracts I send. I'm starting to feel like a idiot. Please advise.

We would like to be able to see a report of payments that are due by property by month. Does anyone have a way to get this information?

If I bought a theme/template, it comes with sample pages.

How would I set up things like the following without hand hammering every piece (font, layout, color, etc. etc.)?

About Us
FAQs
Links Page (such as our tours, services, partners...)
Forum (someday)
etc

I am having to copy and paste the guest emails from VRBO. Is this typical or is there a bridge step I have missed doing?
Thanks
Tracy

what the heck is a Raclette?

Do people really offer a lobster pot that much worldwide?

Why the above two and not a Pots and Pans field?

Why is refrigerator and freezer separate? All my freezers are part of the refrigerator as probably 95% of the world is. Why does someone staying 3 days need a separate freezer? Why not combine as Refrigerator/Freezer (I know, that is probably how the OTAs do it...)

Why is there no Fire Pit?

Also odd - strange choices/wording for sports.

tennis - checkbox
golf - walkable
skiing - nonexistent (but snow sports gear is there)
hunting - nonexistent
Boat available
kayak/canoe - didnt we just say boat above?
Lawn sports - nonexistent (volleyball, badminton, croquet, etc)
trampoline - an insurance nightmare

This is strange:

"Deck/Patio (uncovered)"

"Lanai/Gazebo (covered)"

Where the heck is porch - (covered)?? 80% of the older homes in Pennsylvania seem to have this! As in that thing with a roof you pass through via the front or back entrance? That either is open or may have screens/windows? I certainly don't call it a Lanai or Gazebo!!!

OK - below. No one here calls is a veranda. Can you at least do "Veranda/Porch (covered)"? Not sure why it is deemphasized. A lot more people have a porch than a gazebo!

Getting "double title" effect in hosted website

I get the large title, then a smaller grey one next to it. I have tried to delete a couple things to get rid of it, but not sure what is causing it

For example, top of this page: https://www.jimthorpevacationrentals.com/asa-packer-suite--luxe-3-br

yes I increased in to 120 after the message. It is shown when i log in to their dashboard and they also sent me an email. "here is email " Dear Partner,
Currently, your last available date is 2 June, and after this your property will no longer appear on Booking.com.
To change this, simply update your calendar so that you're still visible to the millions of guests who like to book their accommodation early.
You can update your calendar via your channel manager, OwnerRez.
Kind regards,
The Booking.com Team

Can you send a screenshot of the rates & availability section in booking.com? Is it actually showing unavailable there or just in the message.

The channel is set from 3 to 120 days so I'm wondering if it's seeing that initial 3 days of unavailability or general unavailability off bookings and showing the message erroneously.

Right now there's no way to delete those because they're usually used historically on bookings -- so even if it's not applicable to new ones you still want to keep it for the old ones.

Yep, that's the way to do it! You don't even need to set the priority -- shorter seasons take priority over longer so it will automatically be the least priority.

I have booking. com channel set to be bookable 90 days put. yet on booking portal it says:

" Your property isn't bookable beyond 08 May 2019 . Add availability up to October 2020 so you don't miss out on reservations."
90 days from today is not May 8th. What is happening?

I have custom listing site under Channels that became obsolete. How can I delete? there is no delete button. TIA

I do not use hosted site, so...

yes there is . I usually define it as recurring rate that is valid from jan 1 thru Dec 31, and give it lowest priority, like 1. I give mine the name "standard". So all other seasons you have defined with higher priorities will take precedence over default rate for their respective date periods. if there is not specific season defined for given period, it will use default "standard" rates. That way you do not have to define rates in gaps between seasons and also do not have to define it every year.

Is there an option to set a base rate? Can't seem to find it.
Also, what is a Spot rate?

I am hoping that I can set a base rate to $XX/night and then add my seasonal rates. Any inquiry will quote my base rate unless those dates fall into a seasonal period. Is this how it's programmed?

Well,, my VRs are going to be managed by under an LLC with an address, so " Sales or leasing offices, however, are eligible for verification." seems to fit the bill

Also, with them now showing vacation rentals prominently, this seems a strange limitation...