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Yes. They can switch card if they want to.
Wait... the link they use to pay the balance is the same link that they'd use to switch their credit card info?
Thank you!! So far, it appears that when I go in and make changes, then hit SAVE, and then hit PREVIEW, the changes are sticking!
Thanks again Chris! :o)
Monica
Sometimes when you paste things in to the email editor, a bunch of junk formatting comes along. We could restrict this by limiting down to only a couple of formatting options, but right now it's a pretty open editor because we want to give you full control.
To fix this, there are a couple of things you can do:
1) Use the Clear Formatting button to get rid of all of the formatting and then color only the parts you need:
2) When pasting, hit Ctrl+Shift+V which will paste text only, unformatted
I went ahead and cleaned out the extra formatting on that email template. Are you able to modify the paragraphs now?
Yes, OwnerRez will factor in the tax as you import bookings via channel bridge. First of all, configure any taxes remitted by a listing site as "everything but" on the listing site criteria. So for the 3% Airbnb remits you'd set listing site criteria to Everything but Airbnb. That way it won't be handled as a guest charge.
Then you have to decide how you're going to collect the other 6% (and make sure Airbnb's not remitting it). You can either do a resolution request like @BlueMtnCabins is doing, or you can build it into your rates (what I do). Pros to @BlueMtn's method are your rates look more competitive on a search. Pros to building it into rates are that it's simpler and you don't have to do resolution requests for every damn booking. Once you pick a method, go into the channel settings and set the tax to be either added or included in rate. Then when you channel bridge, it'll calculate the correct tax amount.
I have heard of some folks just sending a payment link instead of a resolution request, but I'm not sure on the Airbnb policy on that -- their policies seem to change every day depending on who you talk to.
The design actually uses a 3:2 aspect ratio and will automatically crop the images so you don't have to worry about cropping them all unless you want to control the exact crop rectangle.
Now, this is fine for the small images and thumbnails but it's a known issue for the lightbox popup -- that should just use the original. We are working on an update that will be able to use the original aspect ratio, but resized, on those drillin photo slidshows. That will be out later this month.
Yep. I have an auto triggered email that is sent 7 days before balance payment is due. It has payment link and also verbiage that if guests wants to use another card, they can use link and enter it. Else, their balance will be automatically charged on X date to the card on file. AUTOMATE!!
In our case, we have 9.75% state and county sales that AirBNB DOES collect, and 3% county lodging that Airbnb DOES NOT collect. What I do, is after guest paid to Airbnb, I crate a "resolution request" on Airbnb for the 3% tax amount. Airbnb does not apply CC fee or service fee to it, but it is a manual process. I think trying to collect tax outside of Airbnb (i.e via billing via Ownerrez) may get you suspended if some guest reports you to Airbnb as it is against Airbnb rules.
Who directed seems to recommend an aspect of 4:3 for pictures. It seems to be a hard ratio to get on camera apps, Etc. Would prefer not to crop 20 pictures * 7 units. Thoughts?
Why was this chosen?
I have created a comprehensive "things to do in Hayesville" custom email template which has rich text formatting as well as some outbound links to local restaurants, shops, etc.
I notice that no matter what I do under the "edit" function, when I save it, there is one section where I can't get it to create a new paragraph. It looks really strange, (and oddly it only shows up this way in the actual PREVIEW, but not while editing), but I can't figure out how to fix it. Ideas welcome!
Thanks!
Monica
Listing sites are required in PA (including my county) to collect the hotel taxes. We have total 9% tax (6% sales and the 3% hotel tax).
So, Airbnb does the 3%. I THINK they do not collect the sales tax, but their website makes it a maze to find clear answers. And of course BDC, FK, VRBO...
So does my Ownerrez collect the 6% sales tax part I need to collect when managing each channel? I know I would need to remit, this is just a collection question.
Thanks for explaining. Out of curiosity, what kind of documents would one upload that contained links? I'm open to ideas to make my guest experience better!
Thanks!
Monica
Some listing sites recommend only using their communication channel, to discourage guests from trying to cancel and direct book with owner to cut out listing site commission. Accepting such an arrangement risks owner getting delisted.
Also, having everything recorded on their communication channel helps prevent guests who things like threatening a bad review if not getting a discount or refund and other things. This is discussed a lot on other forums i follow.
If I wanted to screen guests, and have a B7B owner type long chats, I wouldn't be doing the instant book route. But someone calling me 6 times because he ignored my constant requests to use the communication channel is annoying.
Thanks. I figured it might impact, just wanted to know.
THANK YOU!! I thought I was going to have to change it manually, but that link makes it really easy!
Monica
Yep, if you're changing the renter agreement you can do that at any time.
I think @JTVRs is referring to uploaded documents with links embedded in the email. For those, the files are heavily cached so there's no way to update an existing link. You need to upload a new file and change the links in your email templates etc to point to that new file version.
Yep! Go to the Transactions tab of the booking and hit the Request button to get a dropdown of financial things you can request from the guest.
Send him the Request New Credit Card form and he'll be able to enter new card info and update scheduled payments and secdeps to use the new card
I have a guest who is doing a two-pay for his upcoming stay. His second payment is due tomorrow (Monday 7/8/19) and the system sent him the automated reminder that his card will be automatically charged. The issue is that he is trying to close that credit card account, and he'd like to use a different card in the automated transaction.
Is there a way that I can send him a link so HE can change the card information so I don't ever see his credit card number?
Thanks!
Monica
I believe you go into the document and choose "edit" and that changes the document contents but not the URL. I update my rental agreement now and again and the link always stays the same.
I hope I've answered the question you asked.
Monica
especially after they booked.
JTVRs said:
And I'm not really comfortable waiting my website at someone you just came from a listing site cuz I don't want to get delisted. Booking.com they both said encouraged them to call me even though the instant book not what I want.They're calling me while I'm at work and I can't talk to them.
OK, I get how to upload documents. If I want to change an uploaded document, how do I do that, without changing its "URL" and breaking the hyperlink?
Yep, that'll be an option when we do support pushing content for BDC down the road. BDC and Airbnb both will have toggles where you can choose to push rates & availability only or everything. TA and HA require everything to be pushed (there is no way to do a partial rates & availability only push for those, so that's all we offer on those channels).
I am assuming that if I made a lot of selections, ownerez is not going to overwrite them is it?
I put a lot of sweat and getting booking.com set up just right. I want the option of deciding whether not ownerrez overwrites all the check boxes
Setting up booking.com with a bear. I put in 7 properties and I had to repeat some stuff over and over again. But where I want the money deposited and the fact of Summer on the same building etc etc. And sometimes I selected amenities or other features and I go back in and they were unchecked so I had to redo it.
HomeAway, TripAdvisor, CanadaStays we can create listings for automatically. BDC we cannot create listings for automatically (yet) -- you have to configure that on the BDC site first and then connect to the listing in OwnerRez.
Airbnb will be able to create listings for automatically once we complete API integration with them (ETA September).
You can import the listing content using the Import from HomeAway/VRBO button at the top of the Properties area. Make sure to pick "update existing property" if you've already got a property created in OwnerRez so it doesn't duplicate.
You can also import booking details (guest info, charges, payments) using our channel bridge tool: https://www.ownerrez.com/support/articles/channel-bridge
Yep, there's a trigger criteria for gap nights so you can create a template and trigger that will send it out automatically at a given day before arrival: https://www.ownerrez.com/support/articles/fill-gap-hole-nights
This was off my listing site, not my website. Last guy called me six times. And I'm not really comfortable waiting my website at someone you just came from a listing site cuz I don't want to get delisted. Booking.com they both said encouraged them to call me even though the instant book not what I want.
They're calling me while I'm at work and I can't talk to them.
I would suggest creating a "FAQ" and "what is provided and what to bring" pages on your website and refer them there.
Example:
https://smoky-mountains-cabin.com/faq
https://smoky-mountains-cabin.com/suggestions
https://smoky-mountains-cabin.com/rules
Even better, automate your messages (OR welcome email that has all the above info sent to them upon booking). Eliminates 90% of all calls.
P.S. You are the 1st person I come across who does not want to talk to potential renters. I am not thrilled about it, but I view it as a way to dispel potential misconceptions and avoid unmet expectations.
