General Help and Questions
Latest Activity...
security deposit 4 replies
OK, so if someone has done the payments from booking on, and the attempt fails to put on the hold for security deposit right before they check-in, and they wont fix this, what does the OR process/software do at that point?
direct bookings 8 replies
Question
I plan to use booking.com, airbnb, flipkey, vrbo. Instant booking
Is there any significant or subtle differences between the overall process related to instant booking with the listing sites vs. doing so with the hosted website? That might not be obvious?
Not related to quotes, inquiries etc
amenities 5 replies
Yea, that literally drives where some families buy a home, whether or not there is a playground nearby! I am surprised that is not on listing sites as an amenity?
What's on the OwnerRez roadmap? 17 replies
August Lock? Was taking a look at it last week.
Reserve With Google 3 replies
yea, I noticed that. experiences, restaurants, massages, etc.
how is rentalsunited working with them?
And the fact that homeaway and others can book us through the google hotels thing is no use for direct bookings.
But the longterm direction has to be putting together packages with hotels/VRs, flights, car rentals, experiences, etc...
So I expect them to merge also.
I will be doing tours next year, which will be part of our destination spa. Vac rentals, spa services, wellness, tours, classes, etc.
I consider getting a couple thousand people through our vacation rentals as a captive source of potential clients for the other stuff. So the
rental agreement - how does owner sign? 3 replies
Yep, if you want to sign as well, the best way is to pre-brand the template with your signature.
Reserve With Google 3 replies
We're monitoring these channels and will add them to the roadmap as they mature.
In the meantime... HomeAway, booking.com etc. already distribute you on Google Hotels.
The Reserve With Google you mentioned is currently for intraday things like haircut appointments, not multi-day bookings.
What's on the OwnerRez roadmap? 17 replies
HomeAway API and Auto-release for security deposits are done.
We're working on the door lock updates now (new RemoteLock API, Kaba, PointCentral). And yes, @BlueMtnCabins, we're also adding multi lock support for all of them :-D
Also working on the PM/QB/QoL updates now as well. Then the SMS and Housekeeping are next once we complete the current set of items.
Seasonal munumim stays for mutliple properties 3 replies
Currently no, you can only vary it up by property or season. Do you often set different minimums on platforms? Is that for the platform overall, per property, or for platform + dates?
amenities 5 replies
I've noted this on our list for the next time we do an amenities update.
amenities 5 replies
on the amenities page for properties, could you add "walk to park/playground?"
i realize it might not be on listing sites for whatever reason, but it is a big thing for attracting families - for our hosted websites, eg. we have a nice one 3 blocks away.
you have space to the right of trampoline. BTW, trampolines are becoming a big insurance no-no
rental agreement - how does owner sign? 3 replies
Electronic signatures typically indicate the IP address used for signature ... I'd rather that the owner signature would appear same as the guest signature.
I'll add this as a feature request, but your suggestion is a good one, thanks ...
Adding guest-supplied fields to rental agreement 2 replies
Chris emailed me back and said they tweaked the box to make it multi-line, so hopefully having a larger box will encourage folks to list all names. I agree, don't want it to cumbersome ...
Reserve With Google 3 replies
On their blog - partners are listed such as a competitor: RentalsUnited
https://www.blog.google/products/flights-hotels/find-and-book-vacation-rentals-on-google/
"Starting with our mobile experience, you can see and book vacation rentals from a variety of partners including Expedia, HomeAway, Hotels.com, NextPax, RedAwning, Rentals United, TripAdvisor, VRBO and more. In the hotel search experience, you can surface vacation rental properties—be it a cabin in Lake Tahoe or a beach house in Sydney—by applying the vacation rentals filter or clicking on the vacation rentals tip."
Reserve With Google 3 replies
I am on the Reserve with Google page: https://www.google.com/maps/reserve/partners
This lists developer documentation, interest form, and company logos that currently enable booking ability, and those that are Coming Soon
There seem to be experiences, massages, restaurants here.
I believe that vacation rentals are currently done via Airbnb, vrbo, etc and not direct yet
But it would be good for your to get out on front of this, and at least review the developer stuff above. It might be something that comes soon or eventually...
What's on the OwnerRez roadmap? 17 replies
sounds like good things to add. These might be part of the things that a handyman/cleaner would do
Like in May, install a/c in each room, in Oct, remove and store all a/cs
What's on the OwnerRez roadmap? 17 replies
when we talk multi lock, will that also mean multi e-rentallock?
What's on the OwnerRez roadmap? 17 replies
Well how far one can take this... remind oneself to water grass, pay electric bill too?
What's on the OwnerRez roadmap? 17 replies
In the same way as scheduling cleaners. He wants the ability to manage the VRs from the VR software, as much as possible.
Seasonal munumim stays for mutliple properties 3 replies
Thanks Chris,
Final question on this subject. Is it possible to have different minimum stays on different platforms for the same property? EG. 2 night on ABB and 4 nights on Booking.
Seasonal munumim stays for mutliple properties 3 replies
To do this, you'd create 3 seasons with the same dates, maybe called Summer 7 Nights, Summer 5 Nights and Summer 3 Nights so it's easy to tell them apart. Set the min nights on the respective summer seasons and set them to the individual properties.
What's on the OwnerRez roadmap? 17 replies
Rich S said:
Can we get an update to these roadmap items? It's been a few months ...I'm also curious about:
- is a task/reminder system is in the queue? Something to allow scheduling or specific things like changing humidifier filters every 3 months?
In reality, what does it have to do with vacation rental reservations software? Put it on your google calendar....
Any regular AirBnB user 7 replies
Yes airbnb . They are just difficult. Do not follow directions, do not read anything, assume everything, hard to please. I have my rates on airbnb about 10% higher and on b.com 15% higher.
rental agreement - how does owner sign? 3 replies
Ypu create a custom field with value of your name (make it formattable so that your name can be cursive , for example) for your signature and insert that and current date into the RA form. When they complete the form there will be yur signature and date.
Adding guest-supplied fields to rental agreement 2 replies
I think you need to define number of boxes per max number of people your property sleeps. I.e it is not dynamic. And make them "required" at check out. Suppose your property sleeps 6 and only 4 will be staying , then they will have to put NA in the last 2 boxes . I thought of this and abandoned the idea because it will make form very long and cumbersome, and m places sleep up to 16.
OpenEdge - I DO NOT recommend! 24 replies
Chris Hynes said:
We've heard from HomeAway that they're working on a "self service" option for the API integration that will allow people with less than 5 properties to sign up for that integration. That's due out later this year, but we don't have any specifics or ETA on it yet.any news on owners with less than 5?
I called them about a month ago and was told "no".
Adding guest-supplied fields to rental agreement 2 replies
I emailed y'all at help@ownerreservations.com but figured I'd post here so you can answer once.
I would like to capture the names of all expected guests into the rental agreement. I created a custom field for this and checked the box to make it be required for the guest, but when I tested it on myself it's a single tiny box. Is there any way to have the UI present a plus sign to indicate that they can add as many name boxes as they have guests? Or having a larger multi-line box? As it is it will be awkward for guests to supply 8 names in a tiny box ....
rental agreement - how does owner sign? 3 replies
My rental agreement states the RA isn't binding until both guest and owner sign and guest makes initial payment. How can I as owner sign the document?
Also have a question - I have two rental agreements (subtly different), where one is for OTA's and the other is for direct-bookings. The priority numbering states that higher numbers take precedence... but the sorting in the list doesn't seem to recognize that (1 is sorted before 2). Is the higher number truly the priority? I don't want my channel-bridge imported VRBO bookings to email a link to the direct-booking rental agreement.
My priority settings are
direct-book: priority=1 all sites
OTAs: priority=2 VRBO, Homeaway, Airbnb
Any regular AirBnB user 7 replies
BlueMtnCabins said:
If they delist me, I will say goodbye to them. They are not worth the trouble. only 10-12% of my bookings and 50% of difficult renters
I assume you were referring to ABB. To reduce the difficult renters, I only accept people without negative reviews. Can't remember exactly. And I do a background check, requesting to remove those with issues. On booking.com, I ask higher rate, to reflect risk that you cannot screen.
Seasonal munumim stays for mutliple properties 3 replies
Hi folks,
With 1 property it is fairly easy set set your minimum stay in the property rules and then have different minimum stays by editing the seasons.
How can I do this with multiple properties? Each time I update the season for selected properties, that season disappears for all other properties.
For example, in the 'summer season', I would like property A to be a minimum 3 nights, Property B and C to be 5 nights and Property DEF to be 7 nights.
TIA