General Help and Questions

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Chris, while opening in new window can be controlled in Availability search, when link is clicked from Ribbon Calendar, it opens in same window. Can we have it open in separate window or separate tab?

I think you can set it in widget definitions in your OR settings>widgets> edit widget(group one) check "Open Properties In New Window"

Couple requested changes.... can you have the link set so that when someone clicks the property it opens in a new tab/window rather than taking away from the site they are on?

Also can you remove "Today" and "Holiday" from the legend?

updated my info also :)

Thank you, Chris! I just changed my URLs and now moving on to update the other info. This is going to be GREAT!

Thank you so much Chris, I will pass the info about fixing their links to the 'offenders". i think many people just are not very well versed in OR yet.

I think once we demo it, more will want to jump on board!

Yep, Santa is here early :-D Just created ribbon calendar and availability search widgets that are linked to all of the property id's you sent. If you go to Settings > Widgets in your account you'll be able to see them tagged in the list as "Multi User".

For now, there's no way for you to add or remove properties, so if you need to do that let me know. And if anybody else could use a similar arrangement, let me know and I'll hook it up.

However, you can edit anything else about the widget -- how it looks etc. just not the properties that are in it.

A couple of recommendations for the other properties you have from other users:
- Have them set the property URL in the property general info area to the specific URL for the property. Some are pointing to the main website (i.e. https://www.highviewcabins.com/ or https://moonshinecabins.com/) vs the URL of the property (i.e. https://www.highviewcabins.com/sherwooddream or https://moonshinecabins.com/fireflies)... which means that when a guest searches on the widget and clicks on the property they get dumped at the home page of the site vs. the specific property page
- Fill in everything that can display in the search results...

1) The first photo you add to the property Photos section
2) Property Short Description (Description section)
3) Beds/baths you set in the Amenities section. Sleeps is also calculated from beds.
4) Min/max nightly rates
5) Highlight amenities: pets, internet, firewood, mountain, forest, waterview, waterfront

Sure thing, some notes on secdeps:
- The built-in security deposit is a hold on the card like a hotel would do. It doesn't actually charge the amount.
- If you want to do a refundable secdep where you hold the money and refund it later, then turn off the built in secdeps and instead add a surcharge called "Refundable Security Deposit". That'll be charged at booking and then you can refund it later.
- If you had a merchant account the secdep would be authorized automatically. Since you only have PayPal right now, we can't do that -- PayPal doesn't allow us to keep cards on file. Instead, the Security Deposit Reminder will be sent to the guest with a link that lets them authorize the hold before arrival.
- When you get to the release area, you'll get a page that lets you release the whole thing or charge some. See screenshot.

We’re new to Owner Rez, can someone tell us the security deposit charge/refund procedure?
Is the deposit automatically charged?
Does the security deposit come to my account or is it some type of hold?
I set it up to “send the release reminder” 1 day after check out. When I get the reminder does it give me the option to charge against it and what if necessary?
Is it possible to see a screenshot from Tech support or someone else? Thanks 😊

that sounds awesome

No worries - ask away. Sometimes the basic questions are the most necessary.

Currently, there's no way to custom sort the ribbon. It goes by name or, if you have it entered, the property code. It's a great suggestion that's been made before, so we'll get that out as some point.

You can search support articles, forum and blog posts from the big search bar on this page:

https://www.ownerrez.com/support

That will return results across everything.

We added a little easter egg for this which you'll all see in a few days. In testing right now. 😜

I'm new, so forgive my basic question but...

Is there a way to sort the ribbon calendar? It looks alphabetical? Can I custom sort it so the units are listing in a more logical order rather than alphabetical?

Also, if there's a way to search the community forum, please LMK. I don't see a search bar, but could be missing it.

Yep, we added that a couple months back. I totally forgot to update this thread, thanks for reminding me!

So what we did was to add a processing fee or discount on the payment method. That will be displayed on the quote reservation flow and add a line item for that percentage on the booking when its done. It'll also set a payment type rule on the booking so if the guest initially reserves with a check and gets a discount, for example, they have to keep using checks for the second payment.

You can always switch up the rule (on the Rules tab of the booking), but that's what happens by default.

It looks like Processing Fee/Discount was added for Payments. Yay, I can add a surcharge when people use PayPal!! When was this added? Can you explain the note: This will set the payment type rule on the booking so subsequent payments remain the same type? What happens if they make a payment by check? Just curious. So glad this is here!!

Yes great, thanks Chris that was my problem.

What dates are you using? I see that you've got weekly prices in there and no nightly. That's fine, but I notice some of those are set to prorate and some are set to not prorate. The prorating ones will allow less than 7 nights based on your minimum number of nights and calculate that. If prorate is set to None, though, then it will only work for exact multiples of that rate length -- i.e. 7 nights.

If you do want to prorate, go and edit those seasonal rates and set 'em all to prorate.

I have tested my booking form and often get this reason why I can't book.....If you want to book, correct the following:
Couldn't calculate rates for these dates. I don't seem to be able to find the reason. What should I be looking at?

Thank you :)

Yep, it's rarely used -- mainly for things like high season payments are 60 days out but low season are 30 days out, etc. But sometimes people see it on the season and enter the value instead of (or in addition to) on the property.

Went ahead and cleared all of those off of the season. Create a new quote (or go to the Rules tab of your test quote and reset to property rules) and you'll be good to go.

Aha! So what has happened here is that the season has a 30 day before arrival second payment days setting on it that is overriding the main one on the property. Looks like this and a few other seasons have the 30 days before arrival.

Do you want that at all? If not let me know and I'll clear it off all of the seasons.

No, I created new test quote. Still shows 30 days. See ORQ1874335. Quote email template

Could you combine them all to one agreement? That'd be a lot simpler for guests, who seem to have issues getting just one thing signed, never mind 3.

Are you previewing a specific quote? The second payment days rule update on the property will set the rule for all new quotes, but that doesn't change existing ones. Or if you don't have any quotes yet, the system will use an example value.

To change the test quote, go to the Rules tab of the quote and change it there -- that'll show you what I mean.

Or create a brand new quote and it'll use the new settings.

?

Helping a friend set up OR. I defined 2nd payment due 45 days prior to arrival under Property-> Rules. However, when I use {QSPDAY} on an email template, it shows 30 days. Where does 30 days come from? Property ORP163473

Thanks!

Lead paint? In USA, this not needed for short term rental

Has an auto reminder been done yet for legal agreements?
I have a bike and lead paint agreement. Can these be auto sent as soon as I get the signed lease?
Is there a way to grab links to all of my agreements at once and send that - manually or automatically?