General Help and Questions

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Here's an article that walks you through: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance.

For guest names, you can either create one big text field and make it multiline (or "rich text"), and give an instruction like "Guest Names, one per line". Or you can create separate fields for each guest name you want.

I actually went to write an article about this and found out we already had one :-D

https://www.ownerrez.com/support/articles/fill-gap-hole-nights

SiteMinder's page is a bit confusing, but it looks like it's $75 for 15 properties, but they don't have a lower price for less properties.

We're watching these options closely as we plan out our development for next year. There can be a "first mover" advantage on some things, but on the other hand being the one to blaze the trail can sometimes take a lot more time vs. letting somebody else figure out that path first.

All of these API's are currently very hotel oriented and many are not currently designed or priced for a couple of units, but only for 10's or 100's. So we're hoping Google (and TripAdvisor as well) will come up with models that work better in the vacation rental space and can accommodate smaller numbers of units.

If anyone is using CPC and getting good results, I'd love to hear about it!

I believe RemoteLock has an integration for that. How are you doing Schlage, with a vera?

Yep, that's what I'd recommend! You can't have one widget that sometimes does book now and sometimes does send inquiry, but you could create two separate widgets, one for each property, and then turn on or off the book now on the widget.

I do not know about that., but you can create 2 different widgets for 2 different properties with different feautures

Another thing you can do is grab a channel bridge export for bookings in the past. We pull the tax details for what Air and VRBO directly charge and remit separately as guest fees.

Chrome browser. Select custom email is missing(only scheduled email templates are in the list); when trying to "send again" a previously sent email. there is no send button below email body.

NVM, restarted browser, works

add custom fields that are marked as required on check out form

How do you make it so the guest can add the names of the guests and ages on the agreement before signing it?

Anyone can share their up-sell adjacent unbooked night template sample?

I can add a page to my website, but how to combine all properties by different owners into one availability widget?

could you form a OR hosted website, with all properties listed?

Not sure how up to date this is, but go down to your state (USA) and click the link.

My state link shows a description and a few counties. There was also a link to the state revenue department, but it was broken. I removed everything in the URL except the actual top level website. The state revenue site seemed to match what was described on AirBnB. They discuss a 6% hotel occupancy tax, but i was pretty sure it was the sales tax (maybe under a different name).

You can look but I suggest you ponder and double check what you read for your state and counties if any.

https://www.airbnb.com/help/article/653/in-what-areas-is-occupancy-tax-collection-and-remittance-by-airbnb-available

Another option is MyAllocator, which was bought by cloudbeds. Met the former owner at a conference, some bed and breakfasts used them and seemed happy with it. They also have hundreds of channels.

Not sure pricing to you, but 1 property on MyAll seems to be $25 and 7 about $45. SiteMinder seemed to be $75 per property.

Yep, we saw the Google Hotel API awhile back and sniffed around it. It follows an ad and CPC model partially. Booking.com listings (as you noticed) already show up there. That's based on Booking.com's distribution network feeding into Google Hotels. The Google Hotels API, itself, is something we could integrate with but it would take some politicking and approval first. They currently only support existing OTA and Travel Agency packages that they suggest you integrate with. So it'd be a middle-ware pass-off type integration (which we generally don't like to do). We are in talks with Siteminder as well. Siteminder is well known, reasonably priced and has a great reputation in the industry. They have 300+ channels so they could pick up Google Hotels, Agoda, Expedia and others that aren't on our high priority list right now.

You need to contact them. varies by area. In mine they collect state tax and county tax but not county lodging tax.

I am a moderator in several Smoky Mountains groups, and I know many owners are on ownerrez. when potential guests ask about availability, it is very manual process to respond to them. I was wondering if there was any way to have a combined availability calendar widget across several owners/properties who would wish to participate? And display it via link. Just trying to simplify my life :)

read someplace that Google is getting into hotel and VR space. I imagine there will be some API to display availability on google search results? anyone heard anything? right now my GMB listing shows "availability" selector, but I suspect it is driven by geo location being mapped to booking.com listing. the selector however does not work.

So makes me wonder if there any potential Goog integration.

erentallock schlage lock integrate

Anyone have an idea on where to find exactly which taxes AirBNB collects, and which ones they might not?
Everything I find seems to say "we collect taxes in your area" (Colorado), and that's it. If they are not collecting/remitting all of them, I fear that I'm going to be responsible regardless, so I'm looking for a way to verify.

Never mind. Thanks

I see you have Resort lock connection. Can you get Schlage Lock? Thanks.

Hi guys,

Is there a way I can select one property to allow Book Now/Send Inquiry and the other to just be Send Inquiry?

Thanks!

Hi Ross,

Yes, this is a specific use case that we support. Our tax settings in OwnerRez support Listing Site as a criteria. So you want to set the Listing Site so that Airbnb (for instance) is excluded if Airbnb collects that tax for you.

Let's say that Airbnb collects and remits your state sales tax of 6% but not your local hotel tax of 3%. In OwnerRez, set your tax settings like so:

* State sales tax, 6%, criteria=everything but Airbnb
* Local hotel tax, 3%, criteria=all

When our Channel Bridge tool runs, we will split out your taxes properly but then notice that the booking is from Airbnb and so the state sales tax will be dropped off.

Think I tripped over some of the answer.

Nuther tax question.

Some OTAs in some jurisdictions have an agreement to collect taxes. And they may collect PART of the tax (as I said, we have 6% sales and 3% hotel tax)

So, is there any way to set up each OTA in ownerrez to do the right thing, per above? Or must I handle a different way?

Yep! It's in the Rules section in each property, near the middle of that page.

You've probably got the Guests rule set from a listing import, but most sites don't have specific adult/children maxes so you have to set those yourself.

That was it. Thanks Chris.

Where do I find the maximum rules to set for adults and children. I'm assuming someplace in settings or per property. Thanks.