General Help and Questions

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There are separate max rules that you can set for adults and children. If you set those rules, they will limit the dropdowns on the widget.

Good point though -- the widget should be smart enough to infer adults/children if you only set guests. We just pushed up an update so it will use the guests max value for the dropdowns if there is no adult or children max.

Why does my booking/inquiry widget pull down have 20 adults and 10 children? I assumed the default per property is what I have entered. I How do I change to NMT 6 adults and NMT 4 children?

Why does my email footer appear 7 single spaced lines after the last sentence?

we are year round and things like game rooms, hot tubs , fire pits, multi channel TV in every room is a must. You can see my cabins at smoky-mountains-cabin.com/cabins and see what we offer. whatever makes you stand out - go for it.

Yep, the general area is in Settings > Email Templates: https://app.ownerrez.com/emailtemplates

Custom triggers are set up in Settings > Email Triggers: https://app.ownerrez.com/triggers

Here's an article that goes through creating a 7 days before arrival email template as an example of these concepts: https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

We've also got an email template library with some common templates: https://www.ownerrez.com/support/recommended-reading/email-template-library

There is a FB like for the property pages, but that doesn't really let you reach out to them after. Couple options for this...

a) you could create a form on MailChimp for a newsletter signup and put that on the site
b) you could make a FB like button and put that on the site

My properties are down on the Shenandoah River in VA, so maybe a similar situation. What's worked best for me in terms of amenities are:

a) Hot tubs
b) Game tables inside, like pool, pingpong, foosball. Tried an arcade cabinet but that broke too easy. Still wish I could find an arcade that that would stand up to wear -- love to nerd out like that
c) Good TV's, internet, cable TV
d) Fireplaces, whether wood or gas

Basically, what can you do to make things fun when trapped inside?

If your area is like mine, you can expect to rent all the holidays in the winter with at least 3 night stays, maybe 5 or 7 if you're lucky, and then most of the other weekends with 2 night stays. I haven't been able to rent more midweek time in the winter, but I'm experimenting this year with dropping prices a couple weeks out to see if that helps fill in the gaps.

Ahh! There's not one that goes *over* the details, but try the Short Description field -- that goes *under* the details. You should be able to get something good there if you put some bolded text with the offer up front, and then a paragraph about the house.

Go to settings. On the left side is a place. Click on that.

Is there an explanation somewhere about email templates and how to set them up?

Is there a way that the visitors can Like or Follow on the Hosted Website? Would be great to be able to send out when something is updated and they get an alert or so.

Thanks! Claudia

I managed to close on a large property with 4-5 apartments and 2 commercial spaces two weeks ago.

Unfortunately, it is now offseason and although a Poconos property, 30 minutes from the nearest ski resort(s).

So I wound up renting them out to a few people for a fair market rent - 13 weeks minimum. I furnished them and filled 3 apartments in a week. Happily, a small hip tourist town but limited rental options for locals. I need to get through the winter.

What I am NOT sure, is how to optimize such an arrangement. I am new to Vacation Rentals but experienced in Rentals.

Peak season is supposedly May/June through the end of October. And January-March DEAD. That is what I hear.

My initial plan is to rent out the apartments from perhaps November 1 to about end of April on a weekly basis annually

--> Of course, the people I brought in don't know I plan to request them to leave when I give notice (as in the contract) and it might be a little ugly for those to hang on. Contract makes it clear this is a short term facility (based on the Pennsylvania Inns Act). But I think I can manage that when I describe what happens when an Eviction goes on their credit history if they wind up in court.

--> And of course, maybe November and December are actually better than I expect, but I have no useful data. Maybe April is good or not. Maybe May sucks.

--> Maybe rent a few and keep a few VRs to see which does better.

Any ideas/thoughts to optimize this plan would be appreciated.

Hi Chris. I meant to be over the details of how many rooms, as the person before my post.

It looks like you're wrapping the cleaning fee into your normal week rate, is that right? So there's two ways to do this...

#1 - Drop the week rate and add a separate cleaning fee that only triggers per stay. That way it'll be applied once
#2 - Create a discounts with rules for when they apply. So one for > 7 and < 14 nights, -100, another for > 14 and < 21 nights, -200, etc.

For the carousel? Best way to do that is to switch it to custom images and then you can set captions there.

If you're looking for the subtitle, put that in the "headline" field on the Description tab.

You guys are doing a great job! Thank you!!!

Which line item would I enter that? I was just thinking the same. I have it now under Public Name ( name of property and squeezed in current discount.). Would be great not to have it under Property name.

Hi guys! Is there someway in the system to automatically calculate multiple week discount (housekeeping) when they look at detailed quote? I remove the housekeeping charge for the 2nd week, 3rd week, etc. if they look at the charges, it will not show a discount. Maybe can be under Criteria?
Thanks, Claudia

No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every **week** around here. 😜

Yes, you can put a summary in there (by each of those photo/properties). You can also put a large title or header text in that top carousel image at the top. There's customization options that you're not fully seeing on some of these sites.

Question - Is it possible to have a subtitle for these listings?

For example on the property listings on https://www.mtshastavacationrentals.com/

Franke's Retreat 225-265/night
This is where I would like a subtitle
Size – 4 Bedrooms • 3 Bathrooms • Sleeps 1-10

I know this has ben asked before, could not find thread. Discount codes. Any movement? TIA

The easiest way to do this is to create blocked off time in OwnerRez for that time and then move it across to open up the time as you get comfortable. If you block off the time, it will show blocked on all channels, both synced ones using iCal as well as direct ones.

There is also a max days in advance rule you can set in OwnerRez. That's honored for all bookings made through OwnerRez and sent to all direct API based channels, but it doesn't come across in iCal's

How/Is it possible to have OR control calendar availability over time, on all ROSs and hosted website as follows?
1) as I am new to VRs, i did long-term rental over winter and want to allow bookings May or later.
2) I want to disallow bookings from about end of November or later.
3) as I am not yet sure what the market will bear, I don't want people booking 8 months out the first year until I know what market prices are. Would like to limit how far out they can book (on all OTAs).
No, don't want to depend on dynamic process until I get my sea legs. October is the busiest month due to fall colors.

Thank you

Perfect! Back to Zero now.

Thank you!!!

Yep, here's how to do it:

1) Go to the Inquiries tab
2) Click the Attention header twice to sort on that descending so you get the unanswered ones first

3) Switch to showing 100 at a time (so you can pick a bunch) and then hit the batch button

4) Once you're in batch mode, click the select all icon at the top to select the entire page
5) Hit Mark As > Answered

Repeat as necessary, going through the pages, until you've marked all of the unanswered ones as answered. That'll 0 out the count.

Here are a few:

https://www.shenrent.com/
https://sasquatch.vacations/
https://www.mtshastavacationrentals.com/
https://www.rentalscbborrego.com/
http://www.dawnsrentals.com/
http://www.mountainsidetreasures.org/

Would like to see website sample. Thanks

So if I set 2pm check-in, the system leaves it as 2pm. If I add a grace period, does it make the check in 1pm (early access) or 3pm (that wouldn't make sense)
And if I set a 10am check out, since ERL does :59 check out, it makes a 10:59 check out. If I add a grace period it makes an 11:59 check out?

I think the check out should default to the hour BEFORE....so a 10am checkout pushes the 9:59 checkout to ERL. I think that the grace period should be an hour before check in and an hour after check out (it may already do that and I just don't know).