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I am using Channel Bridge. I'm not seeing any dates related to when VRBO pays me .... I'll dig deeper, but the payment report seemed to only show the date the guest paid VRBO
How are you populating the data into OwnerRez?
If you use our channel bridge tool it will record the dates of payments made to you vs. by the guest, and it will also track the payment fees and other things taken out of the payments.
https://www.ownerrez.com/support/articles/channel-bridge
Yep, this is a good idea. We have a concept we're working on for tasks in general that could encompass things from responding to an inquiry to a guest card payment failed to making sure a listing site guest signs the renter agreement. Periodic tasks could be another part of that as well.
It's purely conceptual stages now, so I'd recommend tracking this in your normal calendar app for the time being.
If you're using MailChimp, they have a form tool you can add to your website: https://mailchimp.com/features/custom-forms/
If not, there are many tools that have similar email capture forms.
However, I'd also be careful with paid ads -- it's very easy to spend a lot and get no results, unless you're working with a very targeted set of ads. And even if you do convert some of those to email addresses and start emailing them, it's still a pretty low conversion rate to bookings. Just my experience with my own properties and the ad buys I've tried.
I am looking for a pop up form or way to capture visitors email on owner res website. i have spent $$ sending traffic to website via paid facebook, IG and google ads but no luck getting any reservations and very few quote requests? And i can understand this is after christmas/holidays and school year too ...
however that said is there a way to prompt the visitor to tell them - not ready to vacation right now? ok. provide your email so we can keep you updated about discounts and specials etc?
thanks for your help
I just realized while working Quickbooks that the very nice payment detail report isn't too useful, because it shows the date the guest paid VRBO but not the date the payment arrived in my account.
Is there any possibility of having OR become aware of the date that Homeaway initiates the deposit to my bank? That's the date that I really care about with regard to accounting and payment of taxes.
I'm considering not tracking guest payments per property in Quickbooks, but that means giving up on ever really knowing the long term profit/loss because QB is where expenses are tracked.
(update)
I found a report on VRBO which when downloaded lists all payments made to my account. The amounts are frequently different, due to (i believe) the security deposit and adjustments made to fees after it's returned. Question - Is there any way for the payment report in OR to include the booking ID from VRBO? eg: HA-GSPQ1Y That's the only booking ID that VRBO includes in the report.
I can clearly do this outside of OR in a google calendar, but would be nicer to keep contained in OR.
Is there any kind of calendar based reminder system possible? Or any workaround?
A good reminder system would treat each tax date/item as a repeating task which can be marked 'done' when complete. Would be nice to have a weekly reminder report about upcoming or overdue tasks.
As I type this I'm thinking there are many other uses for a task system too, like annual maintenance/cleanings/repairs etc.
Example Dates:
April 30 Annual Property Taxes Grand County (look for mailed letter)
Jan 31 HOA Dues (ACH autodraft)
Apr 30 HOA Dues
Jul 30 HOA Dues
Oct 30 HOA Dues
Jan 20 State + County Sales Tax (colorado.gov/revenueonline) Quarterly if <$300 monthly tax owed
Apr 20 State+ County Sales Tax
Jul 20 State+ County Sales Tax
Oct 20 State+ County Sales Tax
Jan 20 WP Town Sales Tax
Apr 20 WP Town Sales Tax
Jul 20 WP Town Sales Tax
Oct 20 WP Town Sales Tax
Jan 20 WP Village Sales Tax
Apr 20 WP Village Sales Tax
Jul 20 WP Village Sales Tax
Oct 20 WP Village Sales Tax
Thanks for the suggestion. That kind of list of ones to end to doesn't exist yet, as you already know, but something like that would be good. The problem here is that create triggers can be sent at many other points in the system too, so it's not always possible to through up a warning on the email going out.
Hi Richard,
We can do that for you on this side. Do you want us to do that now or wait until the 2-3 month period is over and the property is fully online? I assume you want it online now so that you can take bookings for the future, but I'll let you confirm
Chris,
I'll do as you suggest (disable all triggers based on booking create, then reimport all bookings I have so far with the check box for 'send create')
I find this awkward though, and a little scary to potentially *ever* send emails in bulk without intending to do so.
Is there any possibility to put some kind of interlock in place, for instance presenting the user with a list of emails about to be sent with an option to cancel all?
Personally I'd prefer that after the initial import it not be easy to trigger the send create triggers. Should require extra steps such as clicking a box to send to "previously unsent create triggers" or something similar.
Just my $.02
SUPER helpful way to explain the workaround! Thanks Chris!
We have a property set up and published in Canada Stays for testing, property id 637166. The property will not be coming online for another 2-3 months but we want to have all of our systems and processes in place before then. Under Channel Connections, the Canada Stays link is showing Disabled. I've included the Moon Valley Retreat property in our OwnerRez account but not the Mother in Law suite since we will not be converting the Mother in Law suite over to OwnerRez until we have everything fully operating and tested for Moon Valley. How do I enable the Canada Stays API channel?
Sure can! Just create a trigger and mark it go be sent "as soon as" the booking "is created". Now that will only happen if the booking is created with an email address of course, so if it's a channel booking, you may need to bring in the guest's email address before the trigger can be sent. Channel Bridge can download guest email addresses (along with a lot of other things) for you after the VRBO or Airbnb booking is imported.
Hi Christina,
It's not impossible to do - you can always change your Airbnb profile email address to one of our @inquiryspot email addresses - but we don't recommend doing that as it doesn't provide you any advantage. Answer inquiries in VRBO or Airbnb in the channel and then when they convert to bookings, that's where OwnerRez steps in and imports that and bring that information in. You then want to flesh out the booking in OwnerRez (using Channel Bridge) and manage the booking directly.
Hi Rich,
We've got you covered on that. First, our booking/guest exports can target (and remove) records that have fake/proxy email addresses. We also have a special report and export for mailing lists that will also remove certain email addresses.
You can use Guests > Merge feature to merge guest records as well. Filter to the ones you want to include, then select using the check boxes on each row and click the Merge button up top.
Is this expected? A guest first inquires, then books, and I import using channel bridge.
I see one guest entry with the fake vrbo email and one with the real email. I imagine this is expected, and the OR either cannot or isn't recognizing a guest with same name as a recent inquiry.
Doesn't seem to be a problem at the moment, but I imagine when I start sending marketing emails I'll need to somehow filter out the unwanted guest entry.
I called Airbnb and they are telling me this is impossible to do? I don't really think the CR I spoke to understood what I was asking. Is this possible with Airbnb or no?
Speicifically I said I wanted to use a push process to send the inquiries to the software I use to manage my rental.
Good morning!
Can you set up a trigger that automatically sends out the rental agreement after a booking is entered?
Marcy
@Mike M
There's two approaches here .... push the information to your cleaner, or have them pull it.
For them to pull it
- I'm interested in the property mgmt module but didn't want the extra cost just for a single cleaner on 2 units
- another approach, you can use an iCal link that they can put into their calendar (I've tried Outlook and Google, both work but I think Google looks better for the display)
For you to push it to them
- you can set up an email to trigger/be sent at booking creation. Easy to do, and let's cleaner add to the calendar they must have already unless the only cleanings they do are for you
- you can set up another email to be sent N days before arrival, or maybe better N days before departure.
None of these are perfect. It's easy for the cleaner to overlook a single email, which is why I'd prefer an automated 1x weekly email report showing all listing arrival/departure dates to be sent. In the meantime I'm supplementing the 'push' items myself by doing a screen capture of the current and next month's ribbon display and just emailing them. Hopefully the combination of all these will help the cleaner avoid missing a cleaning... Thinking about this, might be good to add a day of departure email too.
@Mike M - I would also like this capability... I added a feature request on Jan 8 for this.
THANK YOU CHRIS for your help. :)
M.
I signed up for the "property management module" which grants access to my cleaners and maintenance. However, the calendar view they have is hard to view when on your phone. I Is there a way to for the cleaners to see who is checking in and who is checking out?
i found my own answer.
https://www.ownerrez.com/support/articles/setup-checklist
is there a way to save a report and have it emailed daily? This would save time based on other softwares that I use in my business. Example: I would like to have a daily report of what properties are checking in/checking out.
Besides Vacation Rentals, I also plan to offer some tours. I will be using tour booking software for that. It allows Travel agents to earn commission if they send me tour customers. There is a Travel Agent sign-in that will be a link on my Tour website(to track their commissions)
The question. On an OR hosted website, can I put a link elsewhere that has nothing to do with OwnerRez? It doesn't need to hook to OR functionality, just be there to let them log in and go elsewhere. Then they can also request to book my Vacation rentals.
I am new to OR. Is there any type of checklist to make sure I am doing all the necessary items. I am afraid I’m going to miss something and not getting full usage of the website or miss something that may be needed and not realize it.
Ross,
Since you clearly took the time to search my other posts, you should have seen where I offered to pay Chris or ANYONE ELSE for consulting assistance more than one time. Not that it's any of your business. And pardon me for thinking wrongly that this was a forum where users assisted users. My bad.
And you're right -- I AM a business owner. In fact, I own TWO businesses, which is why after spending MANY MANY hours in the beginning trying to get everything set up properly, I still find myself frustrated now and again when a function just doesn't seem to exist.
But hey, thank you for your response, Ross. I'm so glad you took the time out of your busy day to craft it and I hope it makes you feel good to have put me in my place.
Yes, we have ever so cleverly hidden it from you :-P
Just kidding... here's where to find it.
- Go to the Quotes menu up top
- Click on the quote you want in the list
- Click on the Email tab of the quote
- Check the email to make sure it's all good, then hit "Send Email Now" to send it
There are times it pays to pay someone to help you with the problem areas. I would say every property management system can be bewildering if it offers a lot of functionality.
I am not sure expecting someone to walk you through each step is a fair request, We are business owners; you are responsible to review all available help materials, ask some questions, and perhaps pay for in depth functionality that you are trying to use or customize to your own use.
Did you read through all their introductory materials? From your past questions, I get the feeling of someone who may not be aggressively learning the functions they plan to use, but rather, being either overwhelmed or hoping others will fix your problem.
Maybe the owners will let you pay them a consulting fee to do some in depth set up. Not sure how they work on that.
I've manually created a quote twice now, before sending it, I edited the charges to reflect what I actually want to charge the guest, and there is NO WAY to send the quote if you do that. Or if there is, it's cleverly hidden.
I've gone to the quotes tab and I can see both the quotes there, but there's no way to send the quote from there. I've clicked on it a hundred times, thinking maybe I've missed something, and I can see NO way to email it, as far as I can tell. I really need to start using the functionality on this site because I've been paying for it for a while now and not using it because it's confusing. So can someone please explain to me how to do this??
Thanks
