General Help and Questions

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Yep, eRentalLock doesn't take in minutes, so we pass them just the hour numbers. They add the :59 on their side which makes it a little janky. Our grace period setting adds an hour on either end, so you'd end up with 3pm to 11:59am if you set that.

Perhaps we should subtract an hour (i.e. pass 9am instead of 10). Then when the grace period gets added it ends up back to the same.

There's not a page yet (we need to write one but have been changing and adding so much recently that we haven't yet go to that part). Here's the skinny:

Direct integrations...
- booking.com pushes rates and availability, pulls bookings and credit card details, charges payments etc. Content push coming for that in the next few months
- TA pushes rates/availability/content now. We're releasing another update to add booking pull next month
- CanadaStays does everything (rates/availability/content/bookings)
- Airbnb pushes rates only (this is in beta, the rest is iCal/synced for Airbnb)
- We're working on direct integrations with VRBO and Airbnb, should have more news on that by the end of the year

Channel bridge...
- VRBO and Airbnb it will pull bookings (full guest info, full financials including detailed invoices and payments, not just the simplified stuff)
- VRBO, Airbnb, TA it will pull reviews
- Rates push coming for VRBO and Airbnb by the end of the year, possibly TA as well
- Content push coming for VRBO and Airbnb in the next few months
- Manual bulk downloads right now, we are working on automating this as a background process as well

Synced channels...
For synced channels, which is everything else, that's all based on iCal and inquiry parsing. We update every 30 min on all of the iCals, and the listing sites update from us on their own schedule. Airbnb will do a iCal check right before allowing a booking.

Messaging is currently through the listing site before booking. After booking, you'd email the guest through OwnerRez, scheduled/triggered emails etc. We plan to attack pre-booking messaging later next year.

Yep, they have that 5+ requirement right now. We're talking with them to see if they can relax it for us since the integration is very self service and shouldn't take much time on their part, but we'll see.

Either way, we'll soon have channel bridge for TA as well as the Airbnb and VRBO ones we already have. If anybody has a TA payment export they want to send over or an account we can look at that actually has bookings, send over to help@ownerreservations.com -- the hardest part right now has been finding enough data to get an idea of their formats :-o

I still have not started yet, so I am trying to get REALLY clear on Channel Bridges, Direct Integration, etc. I have poked around, but am not really getting it to a fine level of detail.

I will eventually have a total of 7 properties by April/May.

Is there a clear document/page/description PRECISELY listing all functionality/what happens on: Channel Bridge, the (existing/new) Direct Integrations, and iCal? Regarding updating property descriptions, communications with prospects/guests, how often calendars are updated daily, OTAs, payment/deposit, reviews, and other major functions, whistles and bells?

I asked TA to enable channel management integration and they said NO. They say I must have at least 5 properties (I have 3).

Is it possible for me or you to start with a 0 (zero) count on my INQUIRIES? Might be left behind from testing days. Now that I am on the Hosting Website, the only notification I get is through the COUNT on inquiries, for now. Can I or you clear the count? Only the count. Not the inquiries.

Thanks!

Go to your Hosted Website in OwnerRez, open the site settings and scroll to the bottom. There you will see a Footer field where you can put in whatever content you want.

You can go live as soon as you want. It's just a matter of going into your domain registrar and setting some DNS records. Here is a support article that will explain it:

https://www.ownerrez.com/support/articles/hosted-websites (scroll down to the part about Going Live)

If you can't figure that out, let us know and we can help do it for you. If you have granted us access to your domain registrar account, we can do this part for you

How do I add footers to the Hosted Website? How do I connect multiple Facebook pages to footeron website?

Also, do you start the Hosted Website to go live? Or, do I need to do something on my end for it to go live?

I know we can add a grace period, but can you confirm that there is sort-of already a grace period on the end of a stay? My bookings have a default check-out time of 10:00am. I know eRentalLock does their check-outs as XX:59 so as to avoid overlaps. It appears that my 10:00am check out times on OwnerRez are generating 10:59am checkout codes on eRentalLock. Can you confirm that is how it is set up? I don't want to add another hour grace period if there is basically already an hour built in.

Thanks,

Tim

Great news! Let me know if you need help testing it out. :)

We are planning to have a first pass release of that before end of year. It's been on the drawing board for awhile and it was recently scheduled for development for December.

SMS notifications are coming soon. We are planning to have a first pass release of that before end of year. It's been on the drawing board for awhile and it was recently scheduled for development for December. Currently, there is no support for SMS in the system.

Can there be a text alert added?

I use freeform box and it works quite well

you receive an email

Any updates on this?

Is there a notification alert that can be sent on phone when an inquiry and Book Now is sent?

Thanks!

Hey Tim, thanks for the suggestion. You can filter to show that of course, but it sounds like you want that by default. Unfortunately, you can't set the default filter (yet) but we're getting there. You can currently keep the filter as you move back and forth in the app, so if you set it to only show bookings and then come back later, the same filter will be there.

On calendar and ribbon views it makes sense to display blocks, but on the list view I prefer to just see bookings. I can filter it each time, but it would be nice if there was a default setting we could use that would be the default for our view. Am I missing something, I know there is another default view setting.

Thanks.

Tim

The way we do this is called the "listing site". That is available on inquiries and bookings in the Info tab. You'll get a list of the built in sites, and then in Settings > Channels you can add custom sources which will also show in the list.

That won't be selectable by the guest on checkout, but it will be prepopulated for inquiries/bookings through listing sites. If you've got guests coming through hosted websites or book now widgets, you can also set custom sites there.

To get a report, look at the Inquiry/Booking Volume or Listing Site Performance reports in the Reports section, under Analysis and Statistics in the top right.

For a free-form box like "where did you hear about us?" where the guest can type something in, you could add a custom field on reservation: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance -- but since it's just freeform, you won't be able to do an report over time on that data.

You mean the email template? What sorts of things do you want to change? If it's something like property name, you can put in a merge field. If you want it to be totally different, you've got two options...

1) Set up property custom fields and put in the language that is different per property, then insert those fields into the standard quote template. That way it'll auto populate when you go to send the quote.
2) Set up a new template and switch to it when sending out a quote. It'll start with the default one but you can switch to any other custom quote template

Is there a way that I can add a custom field to the booking process that contains a dropdown list can be chosen from to track referrals?

Ideally this would be on the front-end and allow guests to do so when sending an inquiry or making a booking but even if only accessible from the bank end would suffice for my purposes.

Along those lines - what report would then show that information over X period of time?

How can I make ‘available’ quote with different info, for different property. I see it under Preview. But I don’t see anything for selecting property.

Thanks!
Claudia

Ok Great I did try the import without fixing the unit number and it worked so that's good.. thx

We include a bunch of extra stuff like UnitNumber in the Channel Bridge export, but that's not currently used anywhere in OwnerRez.

Right now, the mapping is based off of ListingNumber and you can set that mapping in the property settings of the synced channel.

The iCal is fine on our end -- seems like booking.com is having issues on their end. Contact their support and see if they can get to the bottom of it -- cc help@ownerreservations.com if you need any assistance from our side.

I'd recommend using our direct booking.com integration which will push rates and availability and pull back bookings -- that way you don't have to work with iCal at all. Here's more info on that: https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com

anyone know how to find unit number in Owner REz I can find the channel bridge export I have listingnumber and UnitNumber but I cant find where UnitNumber is listed in my listing details data in ownerrez

Hi Paul,

Did you get my detailed email regarding all the corrections? I can send again. Spaces between paragraphs, font changes, etc. All these things changed when I edited the info on that line.

Thanks,
Claudia

I can't seem to export the Ownerrez calendars to Booking.com, it's telling me it's not a valid Ical URL ?
Homeaway and Airbnb worked fine.

Hi Claudia,

I found the spot you are talking about (the "BeachToSlopes.com (coming very soon") and changed that line so that the font is the same as the lines around it. Take a look by opening the review email template and clicking Preview.