General Help and Questions

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While we are at it:

The Support link at top should be in "My Booking Area"

The Support page should enable opening a support ticket if what is on the page doesn't answer the question.

The only way I see to email for Help is the Contact link, which seems more aimed at new prospects (Sales)

Have not started AirBnB yet, but isn't there some not so obvious ways when it comes to requesting money? Things like pet or custom fees. I have heard this song before, unfortunately...

It appears that Airbnb does not have a way to set a pet fee as part of the surcharges. While there are manual ways to get around this on a per booking basis, these seem highly undesirable. If I recall, the surcharges do not transfer over when you push OR rates to Airbnb. Does anyone know of a clean way to handle this?

Randy

JTVRs - my thoughts

1) Agree, it's a minor annoyance. My practice is to keep OR open in two tabs in Chrome. One for the My Booking Area and the other for the Forum. And I've learned to get to the Forum by going to ownerreservations.com and clicking on Forum.

2) I never use that search, but for me it works to find the guest last name. But I never know the guest's last name so not super useful. I agree would be nice to know what is being searched

3) This one I can help with. Go to https://www.ownerrez.com/support and use the search there. I agree would be very nice to have it in the forum itself, but it's still useful where it is. I've never complained because there are many other features I'd like in the Forum, such as being able to 'like' someone's post, attach files (including images), have info about how many posts a user has made, that sort of thing.

I purposely avoided wifi locks. In the mountains wifi is over satellite and not unlimited. Power outages happen too. I don't want to rely on the connection that can fail. having 10 digit code is a small inconvenience compared to other possibilities. I have a very good ownerrez template with illustration how to operate the erental lock. The only issue I had is not with guests but with some repairmen.

Having used this for a number of months now, here are several items that slightly annoy as a user:

1) When in "My Booking Area" I cannot easily go back to the main page *has Forum, Support, Contact, etc). Seems there should be a Green "Go to the Main Page" in the same place that brought me here, or whatever to toggle back and forth.

2) There is a search on top right of My Booking Area. Not really use it, not really sure PRECISELY what it is for

3) Would greatly appreciate that Search in the main OR area. To this day, I still do not know how to search the Forum. That is by far the most annoying thing. There may be a hidden way to do it, but every other forum I was ever in had an obvious Forum search box

Yep - my thinking as well. The wifi tracking and all is nice, but there's never really a time when I need to rescind codes in the middle of a stay. I'd rather have something that just works, without internet, all the time.

Good idea

I was wanting something that didn't have recurring fees but that was highly reliable, easy to use and wasn't reliant on wifi. eRentallock has been great for us so far as wifi internet isn't very reliable in the area of our rental. Even though you can't delete codes remotely and you have to be at the lock to create the shorter code, I'm still really happy with the system.

Hi Paul
Yes an intro would be good thanks.

"Those travel insurance document/links... You don't have to show the raw URL. You could use a hyperlink where the word is [Travel insurance policy summary] and link goes to that URL. Use the link menu on the editor to build a link out of it."

Why don't you put one link to those somewhere in your default legal agreement? I just added in this in several places in my version:

We are not "insured" for your possessions, trip, emergencies or Booking; it is strongly recommended you purchase appropriate travel insurance [Travel insurance policy summary] - this will appear in our correspondence with you.

Until they discover the ridiculous Extenuating Circumstances from Airbnb. One woman posted that she averages a 5% loss of revenue to this on AirBnB bookings in her area.

I am hoping that even if some people take the travel insurance, it might head off some who might use Ext Circum as a last minute cancellation method.

I bought an erentallock based on some VR forum posters that pointed out there can be times that wifi can fail. Or the power can fail (which powers the wifi), etc. And that this is not dependent on either...

Can't do that at the moment. The graph colors are auto generated on the fly. That's brilliant though - we should make those the same as the property colors. So obvious.

Stacy, the eRentalLock door locks are a bit different. Those only do the 10 digit codes and that's set by eRentalLock servers. We can't change that or shrink it to smaller digits. Btw, I personally use eRentalLock hardware and like them a lot. They don't run off Wifi so you're limited in what they can report back or have set, but they tend to last forever and be very simple once set up. I'll switch to Wifi at some point, but eRL ftw right now.

Hi Dianne,

Thanks for posting. I would recommend talking with our friends at Ximplifi Accounting: https://ximplifi.com/

If you'd like, I could make an introduction email to our contacts over there with your info. They know what they're doing and they'll be happy to talk to you about your business and offer suggestions.

Sorry if this sounds like we're avoiding the question, but we like to recommend this now for QB/accounting issues. QB/accounting is a VERY broad subject that entails many different accounting models and issues. You mentioned Australian businesses, but also trust accounting/PM and taxes and many other things. It requires the attention of people that really know accounting well. Ximplifi also knows what OwnerRez can do when it comes to pushing content to QB so they'll know if our QB feature will work for your model.

Yes, you can use it for channel bookings. Just sent a trigger to them (either at time of booking, or a day after or whenever) and up-sell it as something they should consider adding. There is a field code you can use to embed the Travel INsurance link for their booking dynamically in email templates.

It appears in the booking (from websites - Book Now, etc) as well, yes

It also appears at the end of the renter agreement signing process as something they should consider. That way if you've sent them a POC/signed agreement link or email after coming from a channel, they hit it right there too.

We're going to be adding a full page interstitial (as an option) in the quote/booking process as well so that the guest is presented with it as an option like:

"I want to select:"

- All season/normal insurance
- Cancel for any reason insurance
- No insurance - I understand that I won't get any money back and the risk is entirely on me

Something like that. The idea is to put it in their face that without insurance they are risk of zero refund. We've seen this technique done elsewhere and it helps to drive home the cancellation policy in a very frank way.

Those travel insurance document/links... You don't have to show the raw URL. You could use a hyperlink where the word is [Travel insurance policy summary] and link goes to that URL. Use the link menu on the editor to build a link out of it.

Go into Settings > Channel Connections > connect Airbnb synced channel if you haven't already. Then in the AIrbnb channel settings, look down at the property mappings. Make sure each OwnerRez property is mapped to a Airbnb listing #. After that's done, use the Actions > Push Rates link on each property. Yes, it's one by one for now. We'll be making that a bulk process for all properties soon and we want to make it background update as well. One step at a time.

I send it 2 days prior to arrival. after balance has been paid and ID provided to me and rental agreement signed.

Can anyone tell me how to change the colours of the graph lines for each property in the various reports - I'd like to have them match up to the booking page
Thanks
Dianne

Hi all - I'm looking to transfer my existing accounting software from Xero to Quickbooks, so I can take advantage of the OR integration. Can you give me your feedback/input on how you're finding having your business run/managed with QB and OR integrated? Anyting you'd wished you'd known at the beginning etc?

Chris - have you had any issues with the OR and QB integration into Australian businesses?

Thanks in advance :)
Dianne

I can't put the URLs to your Travel Guard in my agreement or correspondence (for them to look at), because they are practically gibberish:

https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20Policy.pdf?v=3b9a2f2f6e9aa9069d237cc1f44e9c171d4a6480

https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20Overview.pdf?v=d76c35b091f6419ede5d4e554e86a750fa83553f

Additional thoughts:
1) A few years ago when I was looking for a new job, some recruiter emails were going to my spam and I missed opportunities. So from then on (until I got a job), I was looking at my spam folder daily!
2) If you are using an email you had for awhile that gets a lot of spam, you might want to create a new email, so that it is easier to monitor for guest emails

But now, this episode is making ME think to check spam folders on a daily basis!

Thanks Paul for your thorough answer. I'm monitoring this and will reach out again if I have trouble. My FROM header is Galveston Caszatt Condos, a new domain.

We agree completely, that's what we would like to have also.

Randy

On this note, I thought my e-Rental Lock had to be 10 digits and then you can manually create a 4 - 6 digit code with it at the door after that's set. Are you saying the functionality, once enabled, will let us generate shorter codes? That would be great!

It does. You need to enable channel management for that

I just setup my Airbnb and it does not push rates out. Does it not push rates for airbnb? I can't find anything I have done wrong on the setup.

OK, I poked through a little of the Travel Insurance feature and documentation. It seems to accompany Quotes. I have a few questions:

1) I wanted to put this in my legal agreement. Is there a summary or link I can put in the agreement for them to review? I already mention the wisdom of getting Travel Insurance a few times, and would like to put something in.
2) Does this work at all with Booking via the big OTAs? Such as during the Booking or after the fact can I offer it? Separately?
3) Does this only appear in a Quote, or also during the actual Booking pathway as an option (thinking the Hosted website here)?

I am looking at my hosted website and do not see a place to elect the damage waiver or travel insurance. Can that be connected easily?

The app is free. I have a couple of vacation condos in Myrtle Beach and will be doing the 30-day free trial to see if there are more efficiencies between my cleaning person and me. Right now she cleans 5 condos in the same complex and depends on me updating a spreadsheet with each booking. This method is archaic and I believe that the resort app will demonstrate a more streamlined option. We'll share our thoughts along the way.

Joe - Novation Property Management