General Help and Questions

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Have you done this before with Stripe?

Yep, emailed you.

May I have Airbnb link too?

The Airbnb push is still in beta -- just sent you a link for that. The other two are live and supported and TA is coming soon.

@BlueMtnCabins is right on about how to do travel insurance and the communications/direct email via signing link. Here's the article with more details: https://www.ownerrez.com/support/articles/airbnb-request-for-contact-info-real-email-address-and-signed-renter-agreement

We just released an option for this on the template -- you can now pick no theme at the bottom of the email template edit which will make any header/footer go away.

Didn't get to the channel manager setting -- that's still in the hopper.

If you mark the "Has Problem" flag on the booking, it'll show with new quotes/inquiries for the same guest as long as they are all linked together.

Yep, there's not really a way for us to do this on our end.

Chris can answer 1st question.
On the 2nd, people booking on ownerrez can buy insurance provided they book far enough in advance. there is a check box you can enable too that will allow people who booked on other platforms to buy insurance via ownerrez. However for that to work you will need to ensure that once booking is taken on 3rd party platform (say Airbnb), the airbnb rent, cleaning etc are replicated in OR. that can be either entered manually or by importing. Otherwise insurance will have no basis to calculate the amount. Then you send the insurance link to the renter . I would suggest to always ask renter for their regular email and enter that in ownerrez for further communications so that correspondence does not go thru airbnb, vrbo etc. You can ask guest to provide their real email as part of e-signing of rental agreement. I do think there is a help article on that.

I am so lost with this product.

I put all my rates into OwnerRez and Airbnb just told me that I cannot sync my rates from OwnerRez to them. I thought that Airbnb, booking and Canada Stays were the OTA's that you could sync rates AND calendar.

Chris... can I sync my rates on Airbnb?

Another question... I clicked "enabled" on Travel Insurance. Does that mean that folks are given teh option to purchase it if they book through Owner Rez?

Thanks,
Teena

That should be with your credit card provider...Stripe, whomever

Hello,

I'd like to split my payouts between different bank accounts when I receive the fees. So, for example, if i receive $1000 from the guest I'd like to have $75 go to bank account A and $925 go to bank account B. This is so that I can automatically pay my booking agent their fee of 7.5%. Is this possible? Any hacks or ideas?

Hi,

Wanted to see if there was a way that something flashes if there was a Note added, when creating new quote from previous guest? I seem to always forget to look to see if their was a problem with previous guest, when they inquire again.

Thanks,
Claudia

I use with VRBO booking .com and yes auto responders etc work. Tipadvior is challenge. Chris is working on that

Thanks. I was meaning that the only issue with direct integration is the calendar looking kind of stuff. All the other Communications and functionality work on all the OTAs?

awesome! maybe also put limit on B. com channel manager as to how far take bookings? wink wink

Yep, we're working on an update that'll let you set the theme to use (or none) for a given template.

The fees and taxes don't output automatically on the rate sheet because there can be some differences in criteria (for example, your case where it only applies next year). We will add those at some point, but in the meantime the best thing to do is to fill out the Rate Notes in the Description tab of the property -- that'll go right next to the rates.

Still working on all of those integrations! Air and VRBO have channel bridge imports now: https://www.ownerrez.com/support/articles/channel-bridge. We're working on exports for rates etc. for those. TripAdvisor is integration developed and we're waiting for testing from them.

Even without the direct integrations, the 2 way iCal sync will keep all of those channels up to date so there's no issues there.

How close are full integrations with Airbnb, HomeAway family, Flipkey?

Not hear for awhile on progress. I am hoping to be doing my first bookings within about 3 weeks...

Does lack of integrations have any impact outside of calendar functionality?

Hi,
I use the hosted website, and just added a cleaning fee for next year.

When I go to the rates section, my new cleaning fee isn't showing anywhere... How do I add that?

thanks!
-JJ

That is the point The email is in plain text with nothing. However Theming footer is automatically applied to ALL emails (plain or otherwise) and that causes an issue. I also do not want clumsy Theming for al other emails that are not "blind"/ also, Tripadvisor WILL catch "go to xyz dot com". they have very sophisticated filters.

Try writing a plain text looking email, without any branding, and then spell out your website like... "Go to MyWebsite.com" or if that's blocked then say "Go to MyWebsite com (put that together with a dot)". That should work

I meant Theming , not Branding, sorry

No, you can still email something generic. But if there is anything in the message that even resembles phone number, email or website, they will block. Not blank out but block the entire message. So I have my logo, phone, email and website address in my "branding" footer. While that causes no issue when appended to "blind" response ton VRBO, it gets blocked on TA, thus essentially the inquiry is not responded to. If you want I can send you the print screen.

That's very interesting... I didn't realize TA blocked content based on message content. Is it that they block anything HTML?

I thought it was that they blocked all communication until the guest has made the final payment and then let communication through at that point.

I have set up generic message for blind auto responder. I also have "branding" - logo and phone/contact attached as footer to every email that includes my website, phone email etc. works fine with VRBO as VRBO just strips those off but allows message to go thru. However Tripadvisor blocks entire message thus negating the whole idea of auto response. Short of removing branding form the footer, is there any way around it?

Okay, I did a little digging

This might be a cool new feature for you, perhaps wired to your own functionality. I certainly would be interested.

I didn't check the others, but in AirBnB, it basically seems to be through the Resolution Center > Create a New Resolution > Request Payment for Extra Services. This would be in concert with mentioning the extra services.

A couple useful links for your perusal (how tos):

https://community.withairbnb.com/t5/Hosting/The-Resolution-Center-A-Community-Help-Guide-Request-or-Offer/m-p/8580#M1669

https://www.airgms.com/property-management-software/making-money-with-airbnb/

That's what I think he means. You don't want to nickel and dime people.
I do three things
Rent
Security
Cleaning
All the other costs (credit card, insurance, blah blah blah) I take as a cost of business.
Increasing rent for commission platforms like Airbnb is a great feature.
#bookdirect is the tagline for people who want to avoid these charges.
The only other thing I m thinking of is a discount for the use of cash versus a penalty for the use of a credit card.

Question - you say "Don't show the guest the damage protection" cost. In other words, I should pay it and they don't?

I am assuming you are telling me if I WANT to charge them, don't let them know what it is by rolling it into the rent, or into a generic fee such as cleaning or admin...

Thanks for the reply, Paul

My first two VRs (townhomes) will be hard to tell about popularity and how to price. Historically, they are off the charts, as they are 2/3 of a mansion that belonged to one of the most important (yet unknown) men in American history. And it was also the boyhood home of a US congressman. This is a small tourist town.

The "unknown" man invented the roller coaster, designed/built the first significant railroad in the USA, invented/built the world's first wire suspension bridge - such as the Brooklyn or Golden Gate Bridge, is considered by some to be the starter of the American Industrial Revolution, and quite a bit more.

I am just concerned about the "Sorry, your $2000 rent was just yanked because chargeback/Extenuating Circumstances/other stupid/fraudulent purpose" Thus I was considering a small admin fee in an attempt to balance it.