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I asked TA to enable channel management integration and they said NO. They say I must have at least 5 properties (I have 3).
Is it possible for me or you to start with a 0 (zero) count on my INQUIRIES? Might be left behind from testing days. Now that I am on the Hosting Website, the only notification I get is through the COUNT on inquiries, for now. Can I or you clear the count? Only the count. Not the inquiries.
Thanks!
Go to your Hosted Website in OwnerRez, open the site settings and scroll to the bottom. There you will see a Footer field where you can put in whatever content you want.
You can go live as soon as you want. It's just a matter of going into your domain registrar and setting some DNS records. Here is a support article that will explain it:
https://www.ownerrez.com/support/articles/hosted-websites (scroll down to the part about Going Live)
If you can't figure that out, let us know and we can help do it for you. If you have granted us access to your domain registrar account, we can do this part for you
How do I add footers to the Hosted Website? How do I connect multiple Facebook pages to footeron website?
Also, do you start the Hosted Website to go live? Or, do I need to do something on my end for it to go live?
I know we can add a grace period, but can you confirm that there is sort-of already a grace period on the end of a stay? My bookings have a default check-out time of 10:00am. I know eRentalLock does their check-outs as XX:59 so as to avoid overlaps. It appears that my 10:00am check out times on OwnerRez are generating 10:59am checkout codes on eRentalLock. Can you confirm that is how it is set up? I don't want to add another hour grace period if there is basically already an hour built in.
Thanks,
Tim
Great news! Let me know if you need help testing it out. :)
We are planning to have a first pass release of that before end of year. It's been on the drawing board for awhile and it was recently scheduled for development for December.
SMS notifications are coming soon. We are planning to have a first pass release of that before end of year. It's been on the drawing board for awhile and it was recently scheduled for development for December. Currently, there is no support for SMS in the system.
Can there be a text alert added?
I use freeform box and it works quite well
you receive an email
Any updates on this?
Is there a notification alert that can be sent on phone when an inquiry and Book Now is sent?
Thanks!
Hey Tim, thanks for the suggestion. You can filter to show that of course, but it sounds like you want that by default. Unfortunately, you can't set the default filter (yet) but we're getting there. You can currently keep the filter as you move back and forth in the app, so if you set it to only show bookings and then come back later, the same filter will be there.
On calendar and ribbon views it makes sense to display blocks, but on the list view I prefer to just see bookings. I can filter it each time, but it would be nice if there was a default setting we could use that would be the default for our view. Am I missing something, I know there is another default view setting.
Thanks.
Tim
The way we do this is called the "listing site". That is available on inquiries and bookings in the Info tab. You'll get a list of the built in sites, and then in Settings > Channels you can add custom sources which will also show in the list.
That won't be selectable by the guest on checkout, but it will be prepopulated for inquiries/bookings through listing sites. If you've got guests coming through hosted websites or book now widgets, you can also set custom sites there.
To get a report, look at the Inquiry/Booking Volume or Listing Site Performance reports in the Reports section, under Analysis and Statistics in the top right.
For a free-form box like "where did you hear about us?" where the guest can type something in, you could add a custom field on reservation: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance -- but since it's just freeform, you won't be able to do an report over time on that data.
You mean the email template? What sorts of things do you want to change? If it's something like property name, you can put in a merge field. If you want it to be totally different, you've got two options...
1) Set up property custom fields and put in the language that is different per property, then insert those fields into the standard quote template. That way it'll auto populate when you go to send the quote.
2) Set up a new template and switch to it when sending out a quote. It'll start with the default one but you can switch to any other custom quote template
Is there a way that I can add a custom field to the booking process that contains a dropdown list can be chosen from to track referrals?
Ideally this would be on the front-end and allow guests to do so when sending an inquiry or making a booking but even if only accessible from the bank end would suffice for my purposes.
Along those lines - what report would then show that information over X period of time?
How can I make ‘available’ quote with different info, for different property. I see it under Preview. But I don’t see anything for selecting property.
Thanks!
Claudia
Ok Great I did try the import without fixing the unit number and it worked so that's good.. thx
We include a bunch of extra stuff like UnitNumber in the Channel Bridge export, but that's not currently used anywhere in OwnerRez.
Right now, the mapping is based off of ListingNumber and you can set that mapping in the property settings of the synced channel.
The iCal is fine on our end -- seems like booking.com is having issues on their end. Contact their support and see if they can get to the bottom of it -- cc help@ownerreservations.com if you need any assistance from our side.
I'd recommend using our direct booking.com integration which will push rates and availability and pull back bookings -- that way you don't have to work with iCal at all. Here's more info on that: https://www.ownerrez.com/support/articles/connect-ownerrez-t-booking-com
anyone know how to find unit number in Owner REz I can find the channel bridge export I have listingnumber and UnitNumber but I cant find where UnitNumber is listed in my listing details data in ownerrez
Hi Paul,
Did you get my detailed email regarding all the corrections? I can send again. Spaces between paragraphs, font changes, etc. All these things changed when I edited the info on that line.
Thanks,
Claudia
I can't seem to export the Ownerrez calendars to Booking.com, it's telling me it's not a valid Ical URL ?
Homeaway and Airbnb worked fine.
Hi Claudia,
I found the spot you are talking about (the "BeachToSlopes.com (coming very soon") and changed that line so that the font is the same as the lines around it. Take a look by opening the review email template and clicking Preview.
Hi Paul,
Did you get my email regarding above?
Awesome, thanks
You used to have to edit HTML, but we added a button to the editor so you can upload a photo right into a template.
Click that "upload image/file" button (see screenshot). If it's an image, it'll embed the photo right in. If it's a file, like a PDF say, you'll get a link to it.
Is the a way to insert a small owner photo into a welcome email? I know there is a was to embed photos, but that is editing email HTML, any simpler way?
