General Help and Questions

Latest Activity...

Google getting into VRs.. any API plans? 6 replies

BlueMtnCabins
Nov 15, 2018 10:39 AM
Joined Jun, 2016 1182 posts

read someplace that Google is getting into hotel and VR space. I imagine there will be some API to display availability on google search results? anyone heard anything? right now my GMB listing shows "availability" selector, but I suspect it is driven by geo location being mapped to booking.com listing. the selector however does not work.

So makes me wonder if there any potential Goog integration.

Schlage Connection 3 replies

BlueMtnCabins
Nov 15, 2018 10:35 AM
Joined Jun, 2016 1182 posts

erentallock schlage lock integrate

Two questions: hotel tax collection, searching these forums 8 replies

Sasquatch
Nov 14, 2018 3:10 PM
Joined Feb, 2018 18 posts

Anyone have an idea on where to find exactly which taxes AirBNB collects, and which ones they might not?
Everything I find seems to say "we collect taxes in your area" (Colorado), and that's it. If they are not collecting/remitting all of them, I fear that I'm going to be responsible regardless, so I'm looking for a way to verify.

Schlage Connection 3 replies

cp9293
Nov 12, 2018 2:13 PM
Joined Apr, 2012 395 posts

Never mind. Thanks

Schlage Connection 3 replies

cp9293
Nov 12, 2018 2:11 PM
Joined Apr, 2012 395 posts

I see you have Resort lock connection. Can you get Schlage Lock? Thanks.

Book Now for 1 property and Send Inquiry only for other 2 replies

cp9293
Nov 12, 2018 1:47 PM
Joined Apr, 2012 395 posts

Hi guys,

Is there a way I can select one property to allow Book Now/Send Inquiry and the other to just be Send Inquiry?

Thanks!

Two questions: hotel tax collection, searching these forums 8 replies

Paul W
Nov 12, 2018 7:58 AM
OR Team Member Joined Jun, 2009 873 posts

Hi Ross,

Yes, this is a specific use case that we support. Our tax settings in OwnerRez support Listing Site as a criteria. So you want to set the Listing Site so that Airbnb (for instance) is excluded if Airbnb collects that tax for you.

Let's say that Airbnb collects and remits your state sales tax of 6% but not your local hotel tax of 3%. In OwnerRez, set your tax settings like so:

* State sales tax, 6%, criteria=everything but Airbnb
* Local hotel tax, 3%, criteria=all

When our Channel Bridge tool runs, we will split out your taxes properly but then notice that the booking is from Airbnb and so the state sales tax will be dropped off.

Two questions: hotel tax collection, searching these forums 8 replies

JTVRs
Nov 11, 2018 10:58 PM
Joined Jun, 2018 385 posts

Think I tripped over some of the answer.

Two questions: hotel tax collection, searching these forums 8 replies

JTVRs
Nov 11, 2018 8:57 PM
Joined Jun, 2018 385 posts

Nuther tax question.

Some OTAs in some jurisdictions have an agreement to collect taxes. And they may collect PART of the tax (as I said, we have 6% sales and 3% hotel tax)

So, is there any way to set up each OTA in ownerrez to do the right thing, per above? Or must I handle a different way?

Booking/inquiry widget shows 20 adults 10 children 3 replies

Chris Hynes
Nov 10, 2018 9:42 PM
OR Team Member Joined Oct, 2012 1404 posts

Yep! It's in the Rules section in each property, near the middle of that page.

You've probably got the Guests rule set from a listing import, but most sites don't have specific adult/children maxes so you have to set those yourself.

Email footer appearing 7 lines below the last sentence 2 replies

Cathleen C
Nov 10, 2018 7:30 PM
Joined Aug, 2018 23 posts

That was it. Thanks Chris.

Booking/inquiry widget shows 20 adults 10 children 3 replies

Cathleen C
Nov 10, 2018 7:27 PM
Joined Aug, 2018 23 posts

Where do I find the maximum rules to set for adults and children. I'm assuming someplace in settings or per property. Thanks.

Email footer appearing 7 lines below the last sentence 2 replies

Chris Hynes
Nov 10, 2018 7:24 PM
OR Team Member Joined Oct, 2012 1404 posts

That specific email template has 7 lines of whitespace at the end. Remove it and that will fix the issue.

Booking/inquiry widget shows 20 adults 10 children 3 replies

Chris Hynes
Nov 10, 2018 7:21 PM
OR Team Member Joined Oct, 2012 1404 posts

There are separate max rules that you can set for adults and children. If you set those rules, they will limit the dropdowns on the widget.

Good point though -- the widget should be smart enough to infer adults/children if you only set guests. We just pushed up an update so it will use the guests max value for the dropdowns if there is no adult or children max.

Booking/inquiry widget shows 20 adults 10 children 3 replies

Cathleen C
Nov 10, 2018 7:10 PM
Joined Aug, 2018 23 posts

Why does my booking/inquiry widget pull down have 20 adults and 10 children? I assumed the default per property is what I have entered. I How do I change to NMT 6 adults and NMT 4 children?

Email footer appearing 7 lines below the last sentence 2 replies

Cathleen C
Nov 10, 2018 7:06 PM
Joined Aug, 2018 23 posts

Why does my email footer appear 7 single spaced lines after the last sentence?

Ideas for offseason in a good tourist town 2 replies

BlueMtnCabins
Nov 7, 2018 6:55 PM
Joined Jun, 2016 1182 posts

we are year round and things like game rooms, hot tubs , fire pits, multi channel TV in every room is a must. You can see my cabins at smoky-mountains-cabin.com/cabins and see what we offer. whatever makes you stand out - go for it.

Email Templates 2 replies

Chris Hynes
Nov 5, 2018 8:56 AM
OR Team Member Joined Oct, 2012 1404 posts

Yep, the general area is in Settings > Email Templates: https://app.ownerrez.com/emailtemplates

Custom triggers are set up in Settings > Email Triggers: https://app.ownerrez.com/triggers

Here's an article that goes through creating a 7 days before arrival email template as an example of these concepts: https://www.ownerrez.com/support/articles/pre-arrival-email-templates-triggers-custom-fields

We've also got an email template library with some common templates: https://www.ownerrez.com/support/recommended-reading/email-template-library

Likes or Follow on Hosted site? 1 reply

Chris Hynes
Nov 5, 2018 8:53 AM
OR Team Member Joined Oct, 2012 1404 posts

There is a FB like for the property pages, but that doesn't really let you reach out to them after. Couple options for this...

a) you could create a form on MailChimp for a newsletter signup and put that on the site
b) you could make a FB like button and put that on the site

Ideas for offseason in a good tourist town 2 replies

Chris Hynes
Nov 5, 2018 8:51 AM
OR Team Member Joined Oct, 2012 1404 posts

My properties are down on the Shenandoah River in VA, so maybe a similar situation. What's worked best for me in terms of amenities are:

a) Hot tubs
b) Game tables inside, like pool, pingpong, foosball. Tried an arcade cabinet but that broke too easy. Still wish I could find an arcade that that would stand up to wear -- love to nerd out like that
c) Good TV's, internet, cable TV
d) Fireplaces, whether wood or gas

Basically, what can you do to make things fun when trapped inside?

If your area is like mine, you can expect to rent all the holidays in the winter with at least 3 night stays, maybe 5 or 7 if you're lucky, and then most of the other weekends with 2 night stays. I haven't been able to rent more midweek time in the winter, but I'm experimenting this year with dropping prices a couple weeks out to see if that helps fill in the gaps.

Anyone here with Ownerrez hosted site for multiple properties 8 replies

Chris Hynes
Nov 5, 2018 8:46 AM
OR Team Member Joined Oct, 2012 1404 posts

Ahh! There's not one that goes *over* the details, but try the Short Description field -- that goes *under* the details. You should be able to get something good there if you put some bolded text with the offer up front, and then a paragraph about the house.

Email Templates 2 replies

cp9293
Nov 4, 2018 6:06 AM
Joined Apr, 2012 395 posts

Go to settings. On the left side is a place. Click on that.

Email Templates 2 replies

Beach House Galv
Nov 3, 2018 9:37 PM
Joined Nov, 2018 6 posts

Is there an explanation somewhere about email templates and how to set them up?

Likes or Follow on Hosted site? 1 reply

cp9293
Nov 3, 2018 9:10 PM
Joined Apr, 2012 395 posts

Is there a way that the visitors can Like or Follow on the Hosted Website? Would be great to be able to send out when something is updated and they get an alert or so.

Thanks! Claudia

Ideas for offseason in a good tourist town 2 replies

JTVRs
Nov 2, 2018 9:16 PM
Joined Jun, 2018 385 posts

I managed to close on a large property with 4-5 apartments and 2 commercial spaces two weeks ago.

Unfortunately, it is now offseason and although a Poconos property, 30 minutes from the nearest ski resort(s).

So I wound up renting them out to a few people for a fair market rent - 13 weeks minimum. I furnished them and filled 3 apartments in a week. Happily, a small hip tourist town but limited rental options for locals. I need to get through the winter.

What I am NOT sure, is how to optimize such an arrangement. I am new to Vacation Rentals but experienced in Rentals.

Peak season is supposedly May/June through the end of October. And January-March DEAD. That is what I hear.

My initial plan is to rent out the apartments from perhaps November 1 to about end of April on a weekly basis annually

--> Of course, the people I brought in don't know I plan to request them to leave when I give notice (as in the contract) and it might be a little ugly for those to hang on. Contract makes it clear this is a short term facility (based on the Pennsylvania Inns Act). But I think I can manage that when I describe what happens when an Eviction goes on their credit history if they wind up in court.

--> And of course, maybe November and December are actually better than I expect, but I have no useful data. Maybe April is good or not. Maybe May sucks.

--> Maybe rent a few and keep a few VRs to see which does better.

Any ideas/thoughts to optimize this plan would be appreciated.

Anyone here with Ownerrez hosted site for multiple properties 8 replies

cp9293
Nov 2, 2018 8:51 AM
Joined Apr, 2012 395 posts

Hi Chris. I meant to be over the details of how many rooms, as the person before my post.

Multiple Week Discount 1 reply

Chris Hynes
Nov 2, 2018 8:00 AM
OR Team Member Joined Oct, 2012 1404 posts

It looks like you're wrapping the cleaning fee into your normal week rate, is that right? So there's two ways to do this...

#1 - Drop the week rate and add a separate cleaning fee that only triggers per stay. That way it'll be applied once
#2 - Create a discounts with rules for when they apply. So one for > 7 and < 14 nights, -100, another for > 14 and < 21 nights, -200, etc.

Anyone here with Ownerrez hosted site for multiple properties 8 replies

Chris Hynes
Nov 2, 2018 7:56 AM
OR Team Member Joined Oct, 2012 1404 posts

For the carousel? Best way to do that is to switch it to custom images and then you can set captions there.

If you're looking for the subtitle, put that in the "headline" field on the Description tab.

Discount codes 8 replies

cp9293
Nov 2, 2018 6:27 AM
Joined Apr, 2012 395 posts

You guys are doing a great job! Thank you!!!

Anyone here with Ownerrez hosted site for multiple properties 8 replies

cp9293
Nov 2, 2018 6:22 AM
Joined Apr, 2012 395 posts

Which line item would I enter that? I was just thinking the same. I have it now under Public Name ( name of property and squeezed in current discount.). Would be great not to have it under Property name.