General Help and Questions

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That's awesome Chris! I'll go into the templates and play with the image upload function!

Thanks!
Monica

OK, so this took a little longer than a week, mainly because we did a couple of other overhauls while we were at it :-D... search in insert fields dialog, live preview button.

Just released the new update!

To fix this, set the calendar imports to import bookings only. We actually force Airbnb imports to bookings only because of this exact issue -- their feeds don't include enough info to tell what is a block vs what is a rule.

I will try to explain my question. On AirBNB and VRBO you can set how far in advance at a minimum renter is allowed to book., I have it set at 1 day, which means that today potential renter can book for tomorrow (1 day) but not for today (same day).

I would really like to change it to 2 advance notice days on AirBNb and VRBO, because of the delayed communications there. BUT what happens is that calendar sync blocks the dates (that are technically available) on my OR calendar ( used on m own website) where I actually can take next day bookings. Is there a way around it? i guess probably no...

Thanks so much. I was able to send them a custom message with what was required now and what would be required in the future and when. I appreciate the fast response, Chris!

Go to the Transactions tab of the booking and click Request > Request Payment. That'll send them a payment link they can use to pay. It'll tell them the total and let them pay more if the want to, but the minimum payment will be the $500 deposit. Hit the preview button in that modal before you send the email and you can see what the guest will see.

Hi, I am trying to process a booking for a return guest. They asked me to send them the booking/payment info this week, as they just left the cottage on the 31st. I had blocked off the desired dates in 2019 and converted it to a booking using the same prices as last year. I'm trying to send them a request for the $500 deposit, but I don't see that as a choice. I have successfully created the booking but the only choice I have is to bill them for the full amount. The customer's last name is Elmore. Can you please help? Thanks!

Trigger would be a great idea! yes I do follow up but no response. My guess (only guess) is that since I have been advertising on Facebook, and people from those leads expect luxury cabin for $39.99 a night. When they see the total (including cleaning fee and tax) , they abandon. Also I can pretty much guarantee there will be an abandon if I see that number of people on inquiry 2-5, they won't book. They just come to the site because they saw pretty photos. My cabins are a great value for the number of people they sleep (10 and 12) but for 2-3 people it may be much more than they want to pay hence the abandon.

Yep, it's sobering how many people start and don't finish. At least you've got the contact info, though. Any luck following up with them to see why they didn't finish?

We've been thinking about adding a trigger for abandons so you can auto send a followup email the day after, "why didn't you book, anything we can help with?" etc.

Thanks to the new notification that "Book Now" started - I now know just how many "cart abandons" I have - i.e potential guests starts "book now" process but never completes. Sadly it is a common occurrence as I have observed.

Me Too! I would love that. Try as I might, half my owner Rez emails go into spam.

Ok thank you!

We don't have separate users for admin level access yet -- best way to do it is to change your password and give him the main OwnerRez login, then change the password back when he's done.

Just fyi, I'm not sure if the search is working always (altho it could be user error of course!). When I was looking through different topics, I saw that there was something on VacationSoup...I didn't stop because I didn't want to get distracted from what I was originally looking for. But when I went back to find the VacationSoup instance using the search, it didn't come up. I searched on 'VacationSoup' and 'vacationsoup' & the result was "We don't have anything that matches those words", but there is something: https://www.ownerrez.com/support/articles/vacationsoup-ownerrez-widgets. Searching on 'soup' only also didn't turn up this post. Thanks!

Hi, I want to allow my web guy access to my OwnerRez account. On this pricing page https://www.ownerrez.com/pricing it says unlimited users can be added, but I can't figure out how to do that....tried a search and looking through help topics.
Thank you!

Yep, I think I magicked it in there for you. I'll look into adding the upload upgrade to email template editor this week.

In the meantime, let me know and I'll get it added. Or legal agreements have the new editor that you can upload files in directly. You can upload an image there, select the image and copy/paste it into the email template editor.

Chris,
The thing is... you walked me through how to embed an image into an email template using the Files upload -- we did it on the phone -- and it did work when tested. I just can't seem to do it again. Unless YOU did it for me and I just wasn't aware that you had done it??

M.

You've got the right idea with add link, but there's no similar one for image yet on email templates, only legal agreements.

Send me the file and email template and I'll get the image added to the template for you.

I stopped using the Evolve iCal sync because the dates from Evolve were incorrect sometimes. Be cautious and check to ensure they are right (this is not an ownerrez issue but an evolve issue)

I know I did this before and it was easy, but I accidentally deleted my image when re-working one of my templates, and now I can't remember how to add the image. I could swear I simply copy the link of the image that is already uploaded in my FILES section and then use the "add link" button in the visual editor, to add the image URL but when I do that, it doesn't work.

What am I forgetting?

Thanks!
Monica

Good catch! It was using a system default instead of the property default.

Fixed now.

Not yet, but we're working on it.

You can also upload files into your OwnerRez account and then link from there: https://www.ownerrez.com/support/articles/files-email-templates

Noticed after the latest upgrade when i create manual quote, default expiration sets at 0 days. Check both properties rules and they are set at 3 days. Where does 10 days come from? Tx

I do not know, never tried

Thank you for this help.
So I am not able to click a little paperclip icon and add something from my computer?

I do the following. Create a file on Google drive and make is shareable. get a link. Put a link into your email template. guest click on the link, file opens, they can view and /or print it

Sorry to ask but is there an attachment link where I can upload a file for our guest to see?
I couldn't find one on the email I was trying to send our guest after they booked directly thru Owner Rez.

CHRIS FORGET IT... I FIGURED IT OUT. The conflict with Kanye's dates is because in all my frenzied testing, I completely forgot that I have actual, living, breathing guests who are NOT hip-hop moguls staying in my house in July and one the dates overlapped by a day.

MY FAULT.

As for the whole email PARSING thing... as much as I'd LOVE to have the new inquiries self-populate, if I go messing around in my contact form widget, my web girl WILL DRIVE UP HERE from Florida just to smother me in my sleep.

Chris,
The calendar icons work now (thank you!) but now that my Kanye West inquiry is saved and showing up in the Inquiries window, it's flagged with a DATES UNAVAILABLE badge. I don't know why, because there are no other bookings for those dates. There IS another email from Ki Kardashian that requested the same dates, but hers was never successfully turned into an inquiry.

I just wanted the flag to go away, so I went into Kanye West's inquiry and I manually changed the dates, then I saved the inquiry with new dates and still the inquiry shows up with an DATES UNAVAILABLE flag.

Every time I think I've taken a step forward I end up three steps backward. Where is Jack Daniels when I need him???