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Let’s say a guest causes $1,500 in damages and your security deposit is only $500. I’m wondering if anyone has experience with what they’ve done in situations like this. I’m wondering specifically for Airbnb, given they have their “aircover” program. I’ve heard mixed reviews about it. It seems like a lot of people say they don’t really pay out anything. However I’ve also heard people say they’ve gotten paid out over $2K in damages and the process was easy. I’m wondering how the Ownerrez security deposit may complicate things. I’m specifically looking for people who have real world experience with this type of scenario. I’m not looking for hypothetical scenarios.
In case anyone is wondering, I have two STRs for about 3 years now. I’ve never been in the situation described, but I know eventually it’s just a matter of time. So I’m wanting to know the best way to approach it.
Re the API connection to Vrbo and Booking.com - is it possible to sync only the availability calendar but not rates?
Direct bookings via our website will have different rates - and we won't be taking payment online - so we only want to display the availability calendar, as rates will be displayed separately on the site. Would rather not use iCal due to the limitations in sync frequency.
I'm using the latest version of Chrome and latest version of Channel Bridge. In Channel Bridge I click Log In for Vrbo, and successfully log in to my Vrbo account, but Channel Bridge doesn't change, it just keeps showing the Log In option. I have tried removing and adding back the Channel Bridge extension, and also clicked Refresh Status, but the problem remains. Can anyone help?
Because OwnerRez does not know the actual time a guest checks out, this would not be able to calculate automatically. However, if you have this rule published, you can always manually apply the surcharge to your guest's booking and adjust the pricing to reflect your calculation, then keep that amount from your Security Deposit.
Agoda is a channel partner of Booking.com.
Booking.com recently has been redacting links. Try following the steps in this article:
https://partner.booking.com/en-us/help/legal-security/security/all-about-our-messaging-security-settings
Hello!
I mange properties near a ski resort and want to offer a discount on the winter months only. When I looked into making this discount, I don't see where I can offer a discount with a code for certain months only. Am I missing something?
Thank you for your help!
Brooke
This is what the guest got.
This is the message : *[The shared link has been masked by Agoda for your online safety]*
Any suggestions?
Thank you for a timely response. If you can look at my account to make sure it is setup correctly that would be great.
I want AirBnb to collect and remit all taxes except Horry. They are not yet setup with Horry County.
VRBO please check that it is considered API and that I must remit taxes.
Thank you
Stacy Shelton Peaceful Coastal Escapes LLC
Peacefulcoastalescapes@gmail.com
When you API connect to Vrbo, you become Merchant of Record. This means you are fully responsible for collection and remittance of all taxes required of you, on your own behalf. Vrbo will no longer collect and remit for you as they were prior to API connecting.
For this reason, it's necessary for your taxes to be broken out and configured directly in OwnerRez so that they can be passed to Vrbo.
Vrbo has had some discussion about (them) remaining Merchant of Record when API connected perhaps sometime next year, but I wouldn't expect that any time soon.
For Airbnb, how taxes are handled will depend on the tax mode in your account. Feel free to reach out to us at the Help Desk if you'd like us to take a further look into your account.
I am new to OwnerRez and was wondering if it is possible to have OwnerRez calculate a delayed check-out fee based on per minute basis?
Hello! Hoping someone can help me while I have a support request pending,
We have been playing around with our Airbnb fees so that a shorter stay pays a higher nightly rate than a longer stay.
We initially set up differing cleaning fees depending on the length of stay, however, we then learnt that Airbnb can only have a single consistent cleaning fee no matter the length of stay, which probably explained why it was only showing a flat £99 cleaning fee no matter the length of stay. But it doesn’t look that this logic applies for discounts.
So we have changed our cleaning fee to a flat £243 and put a £144 discount for 5-6 nights and a £243 discount for 7 nights or longer. Yet Airbnb is now showing a flat cleaning fee of £243 and no discounts except for my 28 day or longer 10% long-stay discount.
Any ideas ? Can Airbnb not handle multiple discounts like this? Is it possible to have tiered pricing for lower number of nights (we’re trying to offset the large cleaning fee without upping the minimum number of nights a guest needs to stay)? Is this something that a programme like PriceLabs could help with?
Thanks so much for any advice!
Hey there,
There's CSS that you can apply to that widget that will remove a lot of that for you and strip it down to the following:
You can find that CSS here - https://www.ownerrez.com/support/articles/css-magic-widgets#book-now-inquiry-widget-remove-contact-info
Just navigate to your widget in OR, click the Change button, and add the code to the CSS box, like so:
If this doesn't accomplish what you're looking for, please write to us at help@ownerrez.com and we'll see if there's anything else we can suggest!
Hi Marcel,
Reviews need to be marked as shown in order to display on your reviews widgets. If the reviews you're missing are marked as shown in the Reviews page, but still are not populating on your widgets, please write up some examples and send those in to the helpdesk at help@ownerrez.com
That feature request is now through development and in testing. Status update here.
I set up AirBnb and VRBO thru OwnerRez. They are both integrated and update the same and the calendar reflects bookings from both.
I have read the articles but I am very confused if I should have each tax listed amd then pay the tax to state, county and city or does VRBO and AirBnb? I know that they have an agreement setup but is it different for me because I use API in OwnerRez?
Is there a way to customize the cancellation policy per booking using Request to Book status? For example, if I run a 10% off discount for a "No Cancellation" policy, could I have a Vrbo guest ask about this and allow me to adjust their quote before confirming their booking? I would also need the cancellation policy to change in the rental agreement.
I've got a booking widget on my website, located on a "Reservation" page that has all of the possible fields and it works fine.
However, on the HOMEPAGE, I want to show a more streamlined widget that just allows for date selection and guests. I cannot seem to find any option to limit what fields are shown. I can't even remove the "Discount Code" field which seems pretty obnoxious. Is there a way to customize the widget fields for different styles/purposes or are we just stuck with what's there?
Or maybe I'm overlooking something?
Hello,
I have reviews that were not transferred from Airbnb to my direct website, how can you help ?
Best regards
Marcel Barbus
It looks like RentMount has already integrated with some channel managers, you could certainly suggest that RentMount write to OwnerRez's open API so they can be integrated here, too.
GVR has no say about your connecting to other channels. If you choose to give a discount on RentMount, that won't affect GVR, just as your pricing on Airbnb & Vrbo does not need to match GVR. For Google, it is about your website pricing.
Until they API connect, you may be able to iCal connect to RentMount; that means setting up your listing and pricing manually on their site.
I received an email from Mount asking if I'd like to list our property on their site. This is from their email:
Here’s what we’re hoping to do: connect our travelers directly with hosts like you—no third parties, no middlemen. We want to make it easy for them to book directly with you, bypassing the traditional channels, while you gain access to quality guests. In return, we’re simply asking if you’d be willing to offer our community a special discount. Think 5-10% off or an additional night if they book a certain number of days.
But it seems to me that this would create inconsistent pricing and therefore get in trouble with GVR. Am I correct?
How do I get someone from OwnerRez to respond quickly to a time sensitive issue? I have already emailed the person who helped me onboard. She finally did respond via email (4 hours later) with information that wasn't helpful...plus she provided information for only one question (i had 3). This is the issue with having support only via email...there is no enteraction. So I responded to her email, that was almost an hour ago and still have not heard back. Again this is time sensitive. I can't wait 4 days to get on the phone with someone. I have to say I am currenly very disapointed with OwnerRez Support...it is seriously lacking.
Actually, it's still doing it when I decrease my desktop window just a little bit, the menu goes to hamburger. How can this get fixed? Seems like a glitch. Even for smaller screens (like a phone) the menu reads correctly -- just that one particular screen size makes it change.
Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top.
Oddly enough, it's working for me right now, too. Thanks for checking it out!
Can you check your display settings? If you are zoomed in too much, you might see the hamburger instead. I was able to check your desktop view and saw the names of the menu items across the top.
I've noticed recently that the menu on my hosted website is displaying as a hamburger or sandwich instead of the page names across the top of the desktop view only. I didn't make any changes to the page that would trigger this and I can't figure out how to fix it. Anyone have any thoughts on this?
Anything that will help more this year??
Ran across this post... making sure you're aware you can do this now:
https://www.ownerrez.com/forums/go/75034
Hi Michael,
The Line Item Pivot does break out those surcharges and discounts individually, but you can also see them rolled into their own respective columns in the Charge Totals section within the same report:
While these are not customizable, it sounds like this may have been what you were looking for. With regard to your suggestion on manually setting column header descriptions, I would suggest you see if this has already been suggested in our Feature Requests forum. If not, go ahead and add it so that other users can upvote your idea!
https://www.ownerrez.com/forums/requests
I have had an owner rent exclusively with me for three years.
She did very well with me. High ADR and not many vacancies.
Recently, she listed the property with another broker.
If any of you have to share a listing, how do you deal with it? There are lots of problems with sharing listings. Algorithm rates, calendars etc..
I would appreciate your feedback. Anyone?
Is there any way to specify headers for Surcharges and Discounts? I have several similar surcharges and discounts that I would like to have listed under one column header. For example, we have varying Weekly Discounts based on previous guest, specials, etc. I would like all those to show up in one column such as "Weekly Discounts" instead of discrete columns with headers that don't make sense or are extremely long based on the description. Allowing us to manually set column header descriptions in export spreadsheets would be very helpful.
Thanks,
Michael McDonald
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