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Have you looked in to Farehabor? We used it at a dive company, and you can link it via api and iCals to a bunch of other things, never tried directly with hotels. Their CS is on point too. https://fareharbor.com/
Has there been any updates on this?
It's not entirely clear what you're trying, so, please write in to the Helpdesk with more detailed information, screenshots, and links, so we can investigate and get you the right answer.
Yes, unfortunately, the space Vrbo allows for house rules is very limited. Therefore, the proper place to put rules of any length is in your Rental Agreement, that your guests should be required to sign.
https://www.ownerrez.com/support/articles/renter-legal-agreements
This also gives you a legally binding signed contract that can be enforced outside of Vrbo if necessary.
I am unable to adjust my pet rules that show up on my Airbnb listing under House rules - show more- additional rules-show more- pet policy. I've tried editing the pet rules everywhere that can think of on Ownerrez and it still is not syncing that change. Where exactly should I be updating the rules on Ownerrez? Thanks everyone
I am having difficulty changing the house rules for pets in VRBO. The character limit is only 50 and its cut off. I tried adjusting the rules, then pets policy and forced sync the API integration and it is still showing as cut off in VRBO with no changes for both of my properties. Where should I be going in Ownerrez to properly change what is shown on Vrbo in the listings page?
I wanted to update my answer to this as things have changed a bit. There are more fees we pay and there is more B.com activity lately
I was just working on a B.com (Booking.com) invoice and saw that they charged a commission for cleaning and other admin fees. I searched and low and behold found this post.
Since this 2018 post (time flies) I have moved from simple to more complex in fees.
Rent
Cleaning
Admin Fee (where I roll in the insurance costs)
Credit Card Fee of 3% (where I can charge it) Guests can take this off if they pay by check or ACH etc.
I also boost my prices 15% on B.com and check "Adjust both rent and surcharges"
I might change the Admin Fee to Security Deposit Insurance or a similar name. Thoughts?
Here is what B.com say
Commission charges on taxes and fees
We charge commission on the reservation costs and any additional fees added at the time of booking, such as cleaning fees and service charges. Not all of these additional fees will appear individually on the commission invoices, but you can see them listed separately on each reservation.
Not a fan of B.com but someone has to pay Tina Fey for all those commercials.
The same caveat still applies though - K.I.S.S.
Here are our general instructions:
https://www.ownerrez.com/support/articles/extending-a-stay
Basically, changes to Booking.com bookings must be made on Booking.com, and not in OwnerRez. You would need to check with Booking.com for specific instructions on how to do that on their platform.
I’m able to update my reservation easily with Airbnb, but not booking.com. How would I do this with booking.com?
Thank you. The shift + enter does the trick.
Hi Christina,
Hm. Odd that clearing the formatting isn't doing the trick for you.
Try holding shift + enter to insert those spaces and see if that works, please. It may be something about the way that content was first inserted that is causing trouble. Shift + enter should fix it.
If that doesn't work, please write an email to help@ownerrez.com so we can take a closer look!
Is there a way to edit an email to create "paragraphs"? My check-in template, for example, contains lots of information. It looks too busy because I can't figure out how to put in line spacings to break the info into easier-to-read sections. I have tried highlighting the sections, hitting the "unformatting" button, saving, then adding in the extra line (via the "enter" key), but nothing takes. Is there a formatting "trick" to adding in a paragraph break? TIA
Hi Chelsea,
Great question!
You could accomplish this by using the e-Signature dropdown provided on the Legal tab within each booking. Just click into the Legal tab, click into the dropdown, then select your preferred Agreement to send:
A new window will pop up with a button that says "Compose Email":
When you hit the Compose Email button, you will then be brought to an editable Template. Here, you can change the recipient info to whoever the link needs to be sent to:
I would also recommend including in the message you're sending to these individuals that if a Point of Contact (POC) form pops up, they should leave that page as is and simply proceed to the next page for e-Signature. Once the Point of Contact form has been filled out by your primary guest, that information stays intact any time the form is opened again. Changes to the form will result in changes in the guest info on the booking itself. This can result in many unnecessary emails and phone numbers piling up on the booking, aside from just your primary guest's contact info.
These guests receiving the Agreement link after the primary guest has already filled out the POC can simply click the "Verify and continue to signature" button to move to the signing page:
Try going to Settings > Theming. That should take care of it.
Hi, I would like to change it in other settings, like my hosted website and reply from email. Thanks.
Hey James,
You can use Seasons to set minimum nights for specific date ranges, and those Seasonal rules will override your property level rules. You'll find this support content helpful:
https://www.ownerrez.com/support/articles/rates-seasons-overview
For API connections to channels, you can create a blackout specific only to that channel. Go to Settings > API Integrations > Blackouts tab, Create Channel Blackout, and specify which channel you want the blackout to be.
https://app.ownerrez.com/settings/channels#tab-blackouts
Blackout is not a block and will not appear on your main OwnerRez calendar, will not affect any iCal calendar exports, and will not trigger any Mutual Blocking.
Hi! Is there a way to have all guests on a reservation sign the rental agreement, vs just the person who booked? Thanks!
I saw this requests goes back to 2019. Has there been any update?
I'd like to be able to send out a monthly report too.
Thanks!
Hi Elizabeth!
What you are referring to is called "Broken link protection". It enables OwnerRez to ensure that requests get routed to the correct page even if you change the path for that page.
You can disable it Hosted Websites > select website > click Change Settings button, and scroll to the bottom of the page:
Yep, that was it. Not sure how I missed it before. You guys are awesome.
Hi There
Got a complicated one here. I'm looking for how to set up a system of allowing minimum 3 night stays during May, June, July and August. Then having a 90 day minimum for the rest of the year.
I know Booking.com settings don't allow a minimum stay figure greater than 31 days. I'm not sure about Airbnb yet.
Does anyone know how best to set up this system? Can it be set up.
Also is there a way to block one channels calender for certain dates but not the other?
Any help gratefully received.
For those of you wondering why I am puzzling over this.
London has a 90 day legal restriction on short term rentals and once those 90 days are used you cannot have any more short stays. You can have longer stays but they then have to be 90 days or more.
I added a custom page to our website for FAQs. The 'slug' is adding a bunch of numbers at the end so it looks sloppy. Anyone know how I correct that?
Hey Brian,
We have a blurb on that topic here:
The long and short of it is that you likely have link protection enabled in your message security settings in the Booking.com extranet. You should be able to either disable that link security feature so that adding safe sending domains is not needed, or leave it enabled and add the following OwnerRez domains so that your OR links can be sent successfully.
Airbnb and VRBO have changed their UX experience to display total prices including fees (like cleaning) in the first total. This would meet the pricing requirements for this law, correct? Cleaning fees are not illegal, it’s just that the fee has to be displayed initially, not after several click throughs. This was never my favorite experience as a host or a guest so I’m happy the fees are displayed upfront in the booking process.
Please correct me if I’m understanding this requirement incorrectly.
Checking here before going to support, hoping some folks have creative solutions.
My goal is to get the guests contact info, card for deposit, and agreement signed through the BUFIXUP field link. I have a template that works well for all other channel messages. The problem is that Booking.com scrubs the BUFIXUP link (doesn't seem to be the case with Airbnb). What is the best workaround to keep this automated (with the specific guest BUFIXUP link) while preventing the scrub? Thanks for the help with finding a fix!
Note: I would say that booking.com is scrubbing anything with a .com, www., or https:, but they didn't scrub my email in the booking.com message. They only scrubbed the BUFIXUP link and my website link.
Thank you so much for your reply! I spent all day yesterday looking over forums for ideas on how to fix this issue. I am going to try this and see if it helps!
Hi Curtlyn,
I host 14 pet friendly units. I definitely understand this issue! Between telling me they don’t have pets or telling me that her dog as a service animal… Drives me crazy what people will go through to save a few bucks!
It is stated in our listings that we charge pet fees after booking, and charge them based on weight of the pet. Also states that “ as an integrated partner with Airbnb,” we require outside communication as well as a rental agreement. (Then make sure those are stated in house rules or in a paragraph within description.)
It our initial email to the guests normal email we send a confirmation and link to rental agreement, which is a template we created on owner rez. Basically says : Thank you for choosing this location for your upcoming stay… we need a normal email address to communicate via our internal system…blah blah blah….
This reservation is for two adults and one child and zero pets. If the reservation has zero pets included, we would not expect to see a pet in this property at any time. Undocumented pets will incur a $300 fine as is stated on your rental agreement. If the reservation is incorrect and you are indeed bringing a pet, please reply with the breed and total weight so an accurate fee can be added.
The fact that all of these are stated in house rules will help deter many dishonest people.
Between the threatened fine and requiring a rental agreement, we haven’t had an issue since.
Hi Jessica,
Please email in to our helpdesk at help@ownerrez.com so we can take a look at your exact account configuration and discuss in further detail.
~Caleb
Can you please elaborate on this further? I am trying to set this up on my account to get rid of the duplicates in VRBO.
The whole point of Zapier is you don't need the API Endpoints and webhook information. Zapier takes care of those things for you. Kind of like developer lite mode. lol
Our Zapier documentation is here:
https://www.ownerrez.com/support/articles/zapier
And Zapier has a tool that can get you started when connecting two apps. Here is the link for Pushover+OwnerRez:
https://zapier.com/apps/pushover/integrations/ownerrez
If you want to truly use Webhooks and API calls though, that would first require you to set up an OATH connection to OwnerRez.
For most clients that are developing just a stand-alone app to connect OwnerRez to, you would use a Personal Access Token. However, webhooks don't work with the Token setup and only work with OAuth apps.
All the documentation for setting up a connection to the OwnerRez Open API can be found here:
https://www.ownerrez.com/support/articles/api-overview
Hope that helps you get started!
-Steve
