General Help and Questions

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When you click on 'Properties' and get the list of your properties, in the right column there is a number and dollar amount. What is that? Is it the potential you can make in a year at 100% occupancy?
Thanks

Where are you looking for the refund option? You can currently go to the Transactions tab and record a refund there.

Sure! The easiest thing is go to the Dates tab of the booking and change them. If you haven't changed the charges from the default charges, you can recalculate them at that point. Or if you have changed the charges, once the dates change is made go to the Charges tab of the booking and update the charges to match.

Then go to the Transactions tab of the booking and make sure the payments are what you want. If the guest checked out on a quote, you'll have a default scheduled payment for the final payment for remaining balance, so that would automatically pick up the new balance. Or if you need to charge now, you can charge the card if you have a card on file or request payment if you want to let the guest do it (or they're using PayPal).

Hi guys,

Can you please add an option for Refund/Reimbursement? Maybe together with surcharges and Discounts?

Thanks,
Claudia

Can I change the charges & dates of a reservation after they have paid their deposit.

I have a guest who would like to stay 5 nights vs 7 and have paid their deposit. What would be the best way to change their charges, dates and my calendar.

Thank you

Thanks.

I will give that a try.

We just pushed out an update that should handle all of those date formats for HomeEscape.

Can you send through another test inquiry and see how it looks on your end?

You can either manually enter via copy paste or download the reservation export from VRBO and import it into OwnerRez using the import in the Tools menu.

Either way, you're correct -- you don't get an auto send of lease agreement like with Airbnb and would need to send a signing request once you've got the contact info in place.

Yes, that should work as long as it was actually booked that day. You can preview the link yourself to make sure.

We have a todo list item to allow you to exclude bookings from a listing site from a calendar export. Once that's in place you'll be able to create a custom calendar export, exclude the VRBO bookings, and use that for VRBO instead of the default export.

In the meantime, like you mentioned, it doesn't actually hurt anything on the VRBO side to have the extra blocks, it is more of a display issue with how they show the calendars.

We don't currently have an SMS system in OwnerRez, although that's something we have plans to do.

One thing you could do would be to use Zapier and Twilio to transform OR triggered emails into SMS's to the guest.

Zapier is an integration tool that takes info from one app and passes it to another.

#1 - So if you set up an email integration in Zapier: https://parser.zapier.com/, and then configure OR with a trigger that sends an email on check-in and departure to that Zapier email address including the guest phone number, Zapier would be able to pick up the info.

#2 - Then set up Twilio which allows you to send SMS: https://zapier.com/apps/twilio/integrations with Zapier -- a Twilio account is a buck a month for the phone number + $0.0075 per message, so very affordable. And connect the incoming email trigger into Zapier in step 1 to send the SMS to the guest using Twilio.

It's a bit roundabout to go through that method, but it should work and get the SMS to the guest in a timely manner.

Just want to make sure I am understanding for sure - So we still need to manually enter guest email, phone number and number of guests? Therefore there is no auto sending of lease agreement etc.?
Thanks

Does anyone know of an sms system which we can use to schedule text for our guests.

I know we email withon OR but sometimes these don't get opened in a timely manner or go to spam.

I am looking to something for day of check-in as well as departure.

I both import from and export to VRBO. When a booking comes in from VRBO, it is then exported back to VRBO and thus shows a conflict there. It's not a huge deal since I know it's there and what's causing it, but is it possible to prevent imported bookings from being exported back? Thanks!

one worked for diff months ORI801245576. the one for diff years (2019-2020) still do not see in the Inquiries

Looks like they changed that date format again and removed more info :-/

Can you run through two test inquiries so we can suss out the exact criteria? One where the arrival and departure are in different months, and one where arrival and departure are in different years? That should give us enough info to piece them back together again.

Quick follow-up question.
If the booking is manually entered because guest booked on some other site, can they still buy travel insurance on the day the booking was entered?

Understand. Thank you Chris! :)

It can be 30 days prior to booking _or_ on the day of booking. For example, if it's 25 days before arrival, the guest can purchase travel insurance with their booking, or as long as they use the link that same 25th day before arrival, but not if they wait until the next day. That's a TravelGuard rule to make sure that it's actually purchased as insurance against an unknown future event, rather than purchased last minute because the guest knows they're going to be making a claim.

It's actually been that way forever -- you could still send the link, but TravelGuard would return an error when trying to make the purchase. A few months ago we clarified the guest and owner messaging around travel insurance, so when the guest gets a booking confirmation they see that they can only purchase same day, and same thing when you look at the travel insurance page on the booking.

Subscribing for updates

Hello,
When did travel insurance change? I've always had it in my templates that travel insurance can be purchased at any time but now ( and only because out of curiosity I clicked on it ) I see that it needs to be purchased at least 30 days prior to arrival. Did I make a mistake in one of my settings or did this change some time ago?
Ella

Email parser not recognizing dates. Inquiry ORI801240901

Best place to get the source is go to List view on the bookings tab and do and Export. That export gives way more info than the booking detail report, which is more of a numeric overview.

Good point, we should probably add it to the detail report too -- but we could also be adding 50 other columns there :-D.

maybe I m looking at wrong report, but what report I can download that includes bookings including their source? Thanks

Got it, thanks!

Look in your account section in the top right dropdown area and go to Affiliate Program there. The details are at the bottom.

(...we just added that there, as I realized they were only shown on signup but not thereafter...)

Could you direct me to the information on the affiliate program? I can't find it via a search. I joined it but can't recall what the benefits are for me (as well as as the person I refer). Thank you!

Thank you for your response, I didn't get notified and just checked back! Quick books is difficult for me and am hoping for some "help"...
Is it helpful when gathering info for your accountant at the beginning of the year for tax reporting?
Any other advice on how useful it is or not appreciated.
Thanks again,
Wendy

Here is what is in the email header I received from SMBYO. They are sending notifications to both email addresses I gave them.

------------------------------------------------------
Property Inquiry from SmokyMountainsByOwners.com

From sales@smokymountainsbyowners.com Jan 20 at 2:37 PM
To janicetabor1@att.net, orp5b54dfx@inquiryspot.com