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I looked at the May 20-25 issue, and I believe this is happening because you have rates entered in the wrong "Spring" season. You actually have two different "Spring" seasons created but the name on both is "Spring". One of those "Spring" season applies to Regency Tower but the other one doesn't. Try deleting the extra Spring and just have one (and make that one is set to work with all three properties).

Hi Susan,

You want to set a rule on the season to not allow less than 7 days. To do that, open the season and fill in the Minimum Nights field under Length Restrictions settings. This will override the property default rules just for that one season.

Thanks for the quick response. I don't allow less than 7 days in the summer. How should that be addressed? Also, did a quote for May 20--25 and no price quote was displayed.

Hi Susan,

I took a quick look....

I do see some issues. I notice for instance that if I pick your Regency Towers property and do some dates in June 2017, nothing comes back.

And I see why that is... While you have seasons entered, the only rates that are set for those seasons are incomplete.

I see a Week rate of 1700 for instance for Regency Towers but no Nightly rate. The Week rate could be used if you set the "pro-rate" value to "any nights" so that it will cover 2 or 3 night stays in addition to 7 nights.

Other than, that give me some specific searches, and I'll tell you exactly why the rate isn't coming up right.

Hi All,

I've set my 2017 rates, but when I attempt to execute a quote, the charges for the night are not populated. Can you look into this and let me know what you find?

Thanks!
Susan

Will do! I'll be over the southern border for a day but will try when back.

Thanks

@Paul: a bunch of updates went out this morning. One of them was a pro-rate setting on rates. You can now fine-tune prorate up/down/both and it now covers ACROSS split season periods. This shouldn't completely fix the problem you had here. Can you do me a favor and test it?

FYI - on that weekly one, set pro-rate to "extra nights" and then set the extra night amount to 115. Then add a weekly rate to the other season, set pro-rate to "extra" and set the extra to 130. In other words, don't worry about a Nighly rate. Just set 115 and 130 as the pro-rate adjustment itself.

Yep, I had responded from your account after I was testing the holiday settings :-o. Fixed it now so I don't sully your good name ;-).

Yes, "unsubscribe" is what I meant. As long as you don't have any holiday surcharges, and it looks like you don't, then the holidays don't affect your rates.

I see exactly what's going on here... we have separate settings for minimum nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's picking up the holiday blank and overriding the normal minimum.

All logical and stuff from a computers point of view, but it doesn't make much sense in the real world.

I've got a fix going in with our new prorate engine to make the min holiday nights be same or greater than minimum nights overall rather than overriding it. That'll solve this issue.

In the meantime, you could either turn off holidays or set the holiday min nights value the same as the min nights value and you'll get the validation you need here.

Still nothing aye? I'd sure like to implement this on my website. Again, would it help to flash my account start fresh?

It depends on how badly you want to up-sell the adjacent nights. If you want to push it aggressively, I'd probably send a trigger 14 days before arrival for 30% off, then another email 3 or 4 days before arrival for 50% off. Then while they're there, maybe send the same 50% off again. Something like that.

Thanks. What trigger do you recommend (eg during their stay or before they arrive)? Any guidance is appreciated!0

Check out the new {BADJOPEN} field code too. If you're asking someone if they want to buy an extra night, that will write out a nice description of WHICH nights are open on either side:
So your email template might look something like this:

-------------------
Hi {CFIRST},

Thank you for booking {PDISPNAME}.

I just noticed that the {BADJOPEN} your reservation is still open.

Would you like to stay an additional night for 50% off? If you are interested, please reply to this email.

Thank you for choosing {PDISPNAME}!

-Marinas Edge
-------------------

Then you set the trigger criteria to only send if adjacent days exist (the 'yes' option).

Sweet! I love the email triggers...one of my favorite features of the product!! I'll experiment with the adjacent days option.

@Paul: We're looking into this to see if we can reproduce this. I'll be in touch shortly. Btw, we have a brand new pro-rate option that should fix your other rate issue fro ma few weeks ago. We did a bunch of work on that the last couple weeks to provide HOW pro-rate works. That particular update is in testing right now, but we should be pushing it out in a day or two. ~Sam

We are, yes. We are right on the edge of a bunch of trigger and email template work (eg. changing all email sending to be proper trigger events across the board). We're also adding SMS templates, quote-based triggers and more. Did you notice that triggers now have a little "adjacent days" criteria check on them? That lets you target people with an open night before or after their stay and send them an email asking if they want to buy it at a discount. Lots in the pipe line right for triggers and templates. We've done do much work on PM, ADP, Call Center and Hosting over the summer that those other areas have gone a little stale. ~Sam

Going to try setting this up again from scratch.

I created a season, 2/18/17 thru 2/27/17, with a min night stay of 5 nights.

When I do rate testing, the system is allowing me to book less than the mininimum 5 nights during that season. I don't understand.

Here is a screencast: https://youtu.be/TrOvDvjhgIU

Thanks.

I guess I'm just a super user :) Love the email templates!!!! Are you planning on giving the ability to do triggers for people that have inquired but not booked any time soon :) I'd love to automate my booking pipeline even more!

I wanted to talk about the damage protection insurance part as well, since you mentioned it.

You are absolutely correct that VRBO and some of the other players in the industry have VERY BAD products. We hear this a lot. Not only are the premiums expensive but they set up the claim process to deny everything unless you have a lot of admitted guilt by the guest and a 3 inch stack of receipts. It's really pretty much a scam.

A few months ago, we developed a partnership with Travel Guard/AIG and developed a product that works very very well. It's aimed to cover every booking WITHOUT the guest knowing about it because guests that know about damage protection tend to treat property with a cavalier/wild attitude (since they know damage is covered).

What happens is - if you sign up for it - all of your bookings are covered by default. When you create a booking in our system, a damage protection policy is issued automatically. The cost per booking and coverages are as follows:
The guest is not told about this. If you want to increase the cost of your rates or add a surcharge to cover it, you can, but the protection is between you and Travel Guard/AIG.

The claim process is very straightforward. It doesn't matter if the guest admits that they damaged it or not. It doesn't even matter if you know WHICH guest damaged it. If you make the claim within 14 days of damage and pay for it within 60 days (the replacement/fix cost) you will be reimbursed. The process is hassle free and does not depend on guests acknowledging blame.

In addition, we recommend that you still do a security hold on every booking. Security holds on the credit card give the guests incentive to behave (since their money is on the line) and it provides a double wall of protection against damage.

Security deposits (for damage which are done as "holds" on the credit card) are a great feature in our system, and we have a lot of great automation built around that process.

The charges that you see on the quote are not part of the security deposit. The security deposit (or "security hold" which is a better of thinking about it) is part of the process that the guest agrees to when viewing and accepting the quote. For instance, here is a sample quote that the guest sees. I've arrow'd the part about the security deposit. (click to open bigger view)
All of this is dynamic based on your settings and options in your account.

You create rules (property > rules) about how you want the security deposits to be held. For instance, when it's taken, for how much, etc. our system the automatically places a hold on the guest's credit card (or authorized PayPal transaction) for that amount. After the booking is over, we send you an email each day until the security deposit is released. It's very simple to release - one click. If you want to collect on it, that is simple to do as well.

There are a variety of emails that are sent to the guest as well during this process. For instance, here's a plain vanilla "receipt" style email that is sent to the guest when the security deposit is reserved by the system. (click to open bigger view)
If the credit card failed, there is a email template for that as well as when it's released and other things.

Hi again!

We do not have our own internal credit card processing. We feel that it's better to integrate with other systems and offer variety so that users can shop and get different rates. We have developed integration for many other industry-standard systems. We support virtually all the leading systems.

Currently we support 16 credit card processors. We also support PayPal (you can use this along side credit card processing so that the guest can choose either).

You can also add "check" and "custom instruction" payment methods so that the guest can still book but send you a check in the mail.

This support articles shows our payment methods:

https://www.ownerrez.com/support/articles/payment-methods

Or you can go to Settings > Payment Methods in the app.

If you're looking to get set up quickly, we recommend using Braintree Payments or Stripe. They have instant-on applications online that can you get you started quickly. Once you set up your account, you can plug that right into our system, and it's seamless from then on.

Hi!

We can definitely convert the PDF file for you and get a renter agreement set up for you in the system.

Our renter agreement actually uses a text based system so that you can fully customize it online. The DOCX upload just converts to that after you upload it.

We do also so that you can embed field codes so that the final (signed) renter agreement for each guest signs is unique to them with their information.

For instance, here's what our renter agreement looks like in the editor:
I circled a couple of field codes so that you can see what I mean. We have a lot of field codes for all the common booking-related type of information you may want your renter agreement to include. Some of the field codes (it's a big list):
The bottom line is that we whatever format your current renter agreement is in, we have to copy it into our text editor so that you can prepare it to be used.

The signed agreement is then converted to a signed PDF that is stored for each bookings.

Does that make sense?

Send us an email ticket with your PDF agreement you want to start with, and we'll convert that for you. If you can't find our contact page, you can also email help@ownerreservations.com directly to create a ticket.

I do not see the security deposit in the quote. How is that handled?

I had a bad experience vith vrbo insurance where the did not pay the claim because the renter said it was broke when they got there Even thou my terms and conditions says they must report any broken item within 4 hours of check in. CSA insurance sucks when it comes to protecting the property owner. The renter is from out of state and I would have to file a small claims case in another state.

Does your service include credit card processing or do I need another company to process the cc on my own website. www.pcb-beach-condos.com

I have seen in your ads that you say your system will accept terms and conditions in pdf. Yet when you go to upload it only wants docx How do I convert my pdf file to docx?

@Marinas Edge: found and fixed! You had so many custom email templates that the bottom of the "switch to template" drop-down was getting cut off. I guess we never tested with that many. If you go back to the email editor and refresh, it should show the whole list now.

When clicking "Email" from a booking and selecting "Compose new email" I don't see the template I just created (it's called "after stay email).

Please advise.