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Yes, big release going out tonight and the email sending system is behind. It should all be flying out now. There was about a 20 minute delay for most people

Answered by one of your representatives. Thank you for quick response! :)

Must be something with the system as this post also shows as "queued" in my emails tab.

I've created a new quote, but it does not seem to be sending. Usually it sends whithin a minute or so. Wondering if there are any problems with the system?

Great. I'm betting we would all get more bookings if it existed..

We do plan on adding triggers for inquiries and quotes. That sort of "if" criteria is also being considered, though I've only heard it mentioned in reference to bookings. I'm sure the same could be done for quotes.

OK, thanks. I modified it.

Will the new triggers include the ability to send a follow-up email a certain number of days after a quote goes out IF the quote doesn't result in a booking? This would be awesome as a follow-up mechanism for folks that inquired but didn't book...

I see the issue. This is a result of a slight change in how triggers run versus the previous scheduled system. To avoid sending thousands of old emails, the system records a Last Attempt date on each trigger (you can see that value if you open the trigger under settings). If trigger events are created in such a way where the event date occurs before the Last Attempt for that trigger, the event won't run.

To correct it for your situation, change the Days Offset value to 1 day after booking and it will go out the next morning. This is, in practice, exactly the same as what you had. Before, doing "0 days" would basically go out the next morning.

Triggers are going to be expanded to include a lot of other event types as well as non-date events. So you'll be able to get instant sends for things like new booking or booking paid in full.

Ahh...I see the 3rd party alerts now :) Thanks!

ORB339325 "Will Not Run"

Hi Damon,

You can find them under each property. Open a property, click the Third Party Alert tab.

I just noticed that you account is flagged for a failing email address. Yesterday, we sent you a message about the email address v******man@aol.com. It fails for everything sent to it. There are 15+ messages that have failed to be delivered to it. We did not get a reply from you so the email address was flagged as inactive. Can you check with AOL and see if there's a problem with that email address?

Hi Marinas Edge,

Can you provide me a booking # for one of the triggers that was supposed to go out today or yesterday and didn't? Go to the booking, click the Email tab and look at the triggers table. It should have a status message.

I had a trigger set for 0 days after booking that used to work but isn't working now. This trigger used to remind me to set the key code and I had it triggered at 0 days so that I would be reminded immediately after a booking.

I can't seem to locate third party alerts. Where did they go?

One of mine is failing and I need to modify it!
Damon

Ok. Thank you.

And if you already canceled, let me know and I'll reset the booking so that you can do it over again with a refund first.

Hi Wapato View,

Make sure you refund *before* doing the cancellation. If you cancel first, the refund page won't let you send any refunds. We plan on changing that, but that's how it is right now.

So go to the booking > charges page and add some line items, below your current charges, so that the total is adjusted down to what you plan on keeping. The total amount should reflect what you are keeping after cancellation. If you're refunding everything, make the total amount $0.

After that, go to the refunds tab and send a refund.

Then go to cancel and do that.

Hope this helps,

-Michelle

I need to refund a deposit.

Hi Ella,

Sorry for the delay in responding and thanks for your questions!

That page was supposed to be changed awhile back. It my have gotten put back up. Our Grant Access feature, while developed, was never wildly released because of some issues we had with it and a desire to focus on some other key areas. At the moment, you'd have to use a shared email address to login with the other person.

You can, however, have multiple payment methods (merchant accounts) configured in your account with different properties having credit card deposits sent to different ones. That would allow you to share a single account but have different merchants for the various properties.

-Michelle

Hello,
One of the features listed is granting access : https://www.ownerrez.com/features/access
How does one grant access?
I might be helping someone soon take bookings for their vacation rental. So, I assume this person will need to set up a seperate account and their own merchant account. If I wanted to send quotes and take bookings for them, how would we go about it? I understand I could just log in, having the log in info, but can I take bookings for them while logged in in my account? Of course, they'll be the ones paying your monthly per booking fee and other merchant fees.
Thank you in advance :)
Ella

Hi JJ,

Those are booking field codes. The value that fills them comes from the check in/out times found under the Booking > Dates tab. By default, bookings are set to "standard" for both check in and out. You can adjust the times to something else. There are also email templates can be sent out (to you, 3rd party alerts, and the guest) when the check in/out times change.

This blog post talks more about early/late check in/out times on bookings:

https://www.ownerrez.com/blog/notes-early-late-indicators--working-with-double-blind-email

Hope this helps,

-Michelle

I don't see a way to set these fields.

I'm pretty regular if it can be set by check/checkout day of the week or even by the season. Would be nice to be able to override it individually, too.

thanks,
-JJ

@Claudia - At the moment, there's no way to do that. You probably know that already and are asking for a new feature request. It's a good request, we'll note it down. I can see some use for other enumerations like that as well. ~Sam

I was wondering if there was any way we can mark with a Comment on the Inquiry Screen. For example, Mark as Delete and Mark as Answered are presently there. Can there be a third option? I have A LOT of inquiries that do not fit the requirements, mainly age requirement. If it is an easy thing to do, can we have another option to Comment on something, where we didn't answer, nor we want to delete? For now, I just Mark as Answered.

Also, for the comment to pop up somewhere, as it does in NOTES?

Thanks,
Claudia

@Jacques:

That is handled by sending the email to the @inquiryspot email address for the property in question.

If you go to the inquiry instructions page seen here:

https://app.ownerrez.com/inquiries/instructions

It shows a specific @inquiryspot email address for each of your properties in OwnerRez.

When the page or form on your website is submitted, have it send the email to the correct @inquiryspot email address and it will land inside OwnerRez properly. Do a couple tests and you'll see if it's working.

I don't see any field for which property in this document:
https://www.ownerrez.com/support/articles/inquiry-parsing-for-custom-emails

I'm about to update my website to integrate with this.

Would the above insert create a link for the renter to RESERVE? It is not working for me.

What is the insert for... links to accept/finalize it online?

HELP.

Claudia

We don't have any official support for multi currency yet, but you could set up a separate merchant account that charges in Canadian dollars rather than USD and use it just for that property. The reports wouldn't convert things back and forth, but the pricing and charging would be done in CAD vs. USD.

We're in the planning stages for multi-currency in the works, but that's a large feature with many moving parts, so we want to make sure we get it right.

Can you send me a couple of the inquiry and booking numbers for the website bookings where you updated the listing site? I'll look into why they're not connecting properly.

Good point -- the report is filtered by the properties you select in the criteria section above, but doesn't have a way to include items with no property. I'll add that.

Legend colors only show up for items with > 5% of the conversion pie chart (that's > 5% of the area in the chart, not > 5% conversion rate). That's so you don't have a ton of tiny pie slices that are indistinguishable. Maybe a pie isn't the best way to represent the data. What do you think about switching to a bar chart?

I've also been wondering if it would be useful to visualize change over time for the conversion. Would you want to be able to break down by month or year and see that you got 15% for VRBO in 2013 and 29% for VRBO in 2014?

We don't have full Airbnb support yet, but it's something we're investigating. We added that system listing site as a way to manually tag inquiries and bookings to Airbnb for conversion tracking. For now, you still need to communicate through the Airbnb site.

We're planning to add support for walled gardens like Airbnb and FlipKey payments so inquiries will come in to OwnerRez and you can respond and manage them like other inquiries. You won't be able to send quotes or accept payments through OwnerRez since Airbnb and FlipKey do that through their system, but once this is done you'll be able to communicate through OR and have inquiries and bookings automatically created rather than having to work in their sites directly like you do now.

I don't have an ETA on that feature yet, but I'll keep you posted as things get closer.