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My guest forwarded me an email she'd received (our Check-In details email) and it was not formatted correctly, lots of jibberish. I opened the template and it displays fine from the system.

I then went in to "send again" and the system hangs. I've tried on IE 11 and Chrome, both hang.

This is for Booking # ORB281808 the "Check-In email".

Please advise, I need to get them their check-in details :)

Damon

Yes, exactly right.

-Michelle

Hi Ella,

You probably want to use a Booking field code, not a Payment one. Something like BGFULL for the name and BGEMAIL for the email address. BGFULL is the full name of the booking guest. BGEMAIL is the email address of the booking guest.

-Michelle

Got it! Needs to be changed to {CEMAIL}, not {PAYBGEMAIL} (as there were no payments made)

It did not work.
Under emails for that "booking" ( deleted url ) it says " This email failed to be sent. Reason: A 'TO' email address is required." In my template I have {PAYBFULL} for To: field . It seems to be correct. Any ideas?
Ella

Hi Ella,

The other option - if you want to send directions/instructions at the time of booking - is to add custom paragraphs to the booking confirmation email. You can find that under the Property > Email Settings > Booking Confirmation To Guest. You can add as many custom paragraphs to the email as you want. This email will eventually be changed to an email template - we're moving everything to the email template system - but will work for the time being.

-Michelle

After playing a little in the bookings section I did discover that if you put 0 it does indeed schedule the email to be sent on that day. :)

Hello,
Will putting "0" days after booked send an instant or same day email to the guest?
Thinking of providing directions to guests right after booking was made.
Thank you
Ella

Hi Ella and Claudia,

No updates on this yet, but it's still on the roadmap.

-Michelle

Good question. I was JST talking with my sister about this option the other day and didn't know what happened to that. She hasn't signed up yet until she has more assurance that the guest saw certain things on her rental agreement.

Is there an update on this?

Thanks,
Claudia

Hello,
Just wondering if there is an update on this :)

Hi Claudia,

Currently there is no way to use a template for that email, but that's a known problem we're working on fixing.

-Michelle

Is there a way for us to enter a template for these alerts? Currently, my housekeeper receives an email for any changes in dates, and there is nothing in the body of the email, only your standard… this was sent to you, etc.

Can it have the same information that is sent to the guest, when there is a date change? There is a template out there for that.

Currently, the only thing telling the third party the change in date is the subject.

Thanks,
Claudia

Update: I believe this was a caching issue now. I closed IE and re-opened and all was fine :)

Damon

I'm doing some clean up and adjusting amounts owing vs. amounts paid. For some reason the amounts owing showing up on the Bookings listing doesn't match the amount owing after I make adjustments to the charges from within the booking Window. ORB279150 and ORB261694 are 2 examples of this.

I suspect it is timing related since I made the changes quickly, but wanted to let you know.

Damon

I'm not a programmer, but I know a bunch of them :) Can you email me some documentation or give me a rough idea of how much coding time it might take?


Damon

Hi Damon,

We have some web hooks and APIs available that you could get access to, but you'd need to do some custom programming to integrate. Is that something you're interested in?

-Michelle

Is there anyway to connect to the data from the back-end yet? I want to automate some of my dashboards that I build from the data.

Damon

I was wondering if there was a way to enter somewhere Special Rates, within a certain time frame? Almost like a Last Minute Special. For example, I wanted to reduce my rate by $150 for a weeks rental coming up in 3 weeks. Thus, if someone inquiries during that time frame, a separate line item would come up with a reduction of $150.

I am not sure I am explaining myself correctly. Right now, it would have two line items… rate, taxes. I would like to see another line item, if applies, stating the Discounted rate of $150 (as it comes up if it is a HOLIDAY rate added).

Can this be done?

Claudia

Yes, exactly!

Thanks!

Hi Claudia,

Yes, I did miss you and glad to have you back!!

That has been requested before - yes, we do need to make a number of the email alerts always include some standard things like:

- Guest name
- Property name
- Arrival/departure dates?

The first two for sure!

-Michelle

Hi Claudia,

That's a great idea! I think we'd need to make some general amounts like "Total Rent Amount", "Total Tax Amount", etc. We don't really have a way of knowing what the "base" rate is very well because the base rate is based on many different things added together and weighed against the guest's party size and length of stay. But I think a "Total Rent Amount" is what you're basically after.

-Michelle

Me again…

Can you please include the base price option in the Quote Template? For example QTBASE?

When I send a quote, I state that the rate is $700, plus taxes and fees, for a total of QTAMT.

Thanks!
Claudia

Hi Michelle,

I am back. Miss me? LOL

Can you please include the Name of the person that the below email generates?…

"The security deposit for booking # 281679 needs to be released"

If possible, in both the subject and inside the body of the email. I always think the same when I receive the email. Who is it for?

Thanks,
Claudia

Hi Michelle,

Can you please include the NOTES on these two pages? When I go in there, I would like to see the notes that the guest or myself have entered.

Thanks,
Claudia

Hi CBSunshinerental,

Unfortunately, no. We've dabbled with various implementations, but as of right now the Third Party Access feature is not available for general use.

-Michelle

Is this available yet? Can't find it.

Hi Kelly,

There are several ways to do it.

The easiest is to simply call the guest on the phone and take two manual payments over the phone. To do that, follow these steps...

1) Create a manual booking by finalizing their quote and turning it into a booking
2) On the new booking, go to the Payments tab and click "Collect a New Payment"
3) Call the guest and, with them on the phone, enter their credit card info for the first payment and then do it again for a second payment. Make sure to set the payment amount on each one to what they want charged for that card
4) If there is a balance left after the two payments, schedule a payment to be collected for some time in the future according to your normal business workflow
5) Go to the Security Deposit tab and schedule a security deposit to be collected according to your normal business workflow
6) Go to the Legal tab and make sure to send them a renter agreement to sign

Ordinarily, the system would set up the scheduled payments and security deposits for the future when the guest completes the quote acceptance form online. In this case, since you're doing it manually, you need to make sure that's done.

The other way you could do it is to adjust their quote to have a fixed amount for the first payment. Send them the quote and let them submit their payment online the normal way. Then, go into the system and collect a manual payment for the second payment with them on the phone.

Hope this helps,

-Michelle

I have a guest who wants to use 2 different credit cards for payment and I can't figure out how it's done. Has anyone experienced this and how do you do it.

Thanks,
Kelly

It could very well be the reader/viewer program you're using.