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Yes, I saw that happen on this side as well. We know about that address reset issue. It happens sometimes when we do a manual override of our caching systems. It too has been flagged for fixing.
It worked now. :-) when I did click on the booking under the address of the client I saw "Crash, bang, @#$@!*%! (An error just occured.)"... haha... but after moving it back everything seems in order. Hope this helps and thank you. :-)
Hi Ella, can you try that Move Property again and let me know what you see? We have a bug on the to-do about this issue where our caching systems show an out of date drop down. I just reset it, so I'm wondering if that cleared it up for you?
Basically the options to move the property that are available to me are only the existing one plus the others but not the original one. Not sure why...
This is for booking ORB380461 which I moved to a different property a couple of days ago and I am unable to move it back to the bungalow. I appreciate your help. Thank you. Ella
Hi everyone,
Here's some information about travel insurance...
What is Travel Insurance?
Travel insurance protects guests against trip cancellations, interruptions and medical problems. This service is provided by Travel Guard, the leading travel insurance provider in the industry. Please click the following links for more information:
Overview of travel insurance coverage:
https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20Overview.pdf
Frequently Asked Questions (FAQ) about travel insurance:
https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20FAQs.pdf
Travel insurance policy documents:
https://cdn.orez.io/wcnv/docs/Travel%20Insurance%20-%20Policy.pdf
What does it cost?
The cost of travel insurance is 7% of the booking total which is about $70 for a $1,000 booking.
How do guests buy it?
We have this service deeply integrated into OwnerRez. If travel insurance is turned on for your properties, the guest will be asked if they want to buy it during the quote acceptance process. They can do so very easily and the billing and policy process is done under the covers directly between OwnerRez and Travel Guard.
You can see if the guest purchased travel insurance by opening their booking and clicking on the Insurance tab. You can also, from that same spot, purchase it on their behalf or send them a link where they can add it to their booking.
Where is the information telling about what it is exactly?
We offer travel insurance through Travel Guard which you can enable in your account.
Go to your account settings-travel insurance-change and you can enable or disable for each property.
WHAT IS TRAVEL GUARD? HOW IS IT USED?
I am seeing if he has enough in his account. They tend to forget the security deposit also.
This is most likely happening because the guest is misinterpreting the quote as a booking. That often happens. When the guest gets a quote, they often believe that you are telling them that the dates are reserved. Make sure he knows that he has to finalize all the way through including renter agreement, selecting payment and confirming on the final page.
Please check, ASAP, on a booking that Hasan says he made. It does not reflect this.
Got it working, thanks much!
Great question. You do that with the applies to and multiplier fields
For instance, say you want to charge a holiday fee of $50 per holiday for each stay. Do the following:
- Put in "Holiday fee" or some name
- Set the amount to $50
- Set applies to Per Multiplier
- Set multiplier to Holiday per 1 after the first 0
-Michelle
I can't seem to add a holiday surcharge. I have it on 3 of my 4 properties, so it must be there somewhere...
https://app.ownerrez.com/surcharges/add
is how to add a surcharge, but I just don't see box about holidays in there...
Yes, there is! Open the booking and click on the Payments tab. You'll notice a payment form URL that you can send to the guest. That URL opens a secure web form that the guest can use to make a payment at any time using any credit card.
In the scenario you're talking about, you'd want to change the quote so that the original deposit is only the amount that the first person is paying. Then the second person could send their payment.
The payment URL page does take the ENTIRE balance due, so if they are only paying 1/2 of the deposit, you would need them to call you or email you and you manually enter that payment for them.
You can of course always enter a manual payment, using anyone's credit card info, at any time. You can also schedule as many 2nd payments as you want once the card info is on file.
Hope this helps,
-Michelle
Is there a way to send a link for someone to make an extra payment under someone else's booking name?
For example, someone books, but is splitting the cost with another person. They want to pay half the deposit and have the other pay the second part of deposit. Continuing, the balance due would be half and half also. How can they do this?
Thanks!
Hi D. Flones,
There are a couple ways of getting that information.
In the reports area, open the Booking Detail report. That will give you everything you're looking for except the email address. You can group by property if you need to arrange the list that way.
The other way is to export from the bookings grid. Go to the Booking menu and click on the list view. After filtering the list to just the ones you want, click the Export button. That will give you an Excel or CSV version of all the data you're looking for.
Hope this helps,
-Michelle
I looked through Reports today, and couldn't find a way to download a list of past guests, booked by property, with date of stay and email address information. I know I've done it before. Have the report formats changed recently? It would be so nice if you could give us a way to create a custom report by selecting only the data fields we need. It could look something like the 'Repeat Guest' report, only capture all guests within a certain date range, sorted by property, and date of stay. We'd also want it to break out the first and last name (in preparation for mail merge), and would not need revenue totals.
@Jacques: Thanks for the notice, we'll look into this. Off hand, you may have found a parsing error but I haven't tried to reproduce it yet. ~Sam
I just noticed that some text was missing from my welcome email.
everything from:
(<1m further)
until the next left parenthesis was not there. I just got rid of the "<" and it's fine.
Thanks. I haven't seen the issue since I posted.
Hi Diana,
Yes, that's correct. The agreement can be found under each property. In the near future, we will be moving that out to the global settings, but for now it's under each property.
-Michelle
I did find that the renter agreement can be changed under the property tab. If one clicks on the property than on the left side appear the different option to set up for your property. Under legal I was able to change the renter agreement. I kept looking at settings.
Hi there
I am testing this site. I am wondering where can I go and adjust the rental agreement my guests have to sign. I do not have a pool so I would like to take that point out and would like to add the non-smoking policy.
D. E
@Damon: Couple hours ago, we saw our email sender return a bunch of 401s. We use Postmark if you're curious. I'm not really sure what the deal was. When we jumped into their system, everything seemed to be operating like normal.
I'm getting a lot of email failed to send messages today. Resending seems to resolve the issue.
Damon
Thanks. I think this is what we'll do.
Damon
Hi Damon,
At the moment, there's no way to refund to a credit like you're referring to. All refunds are recorded as cash payments back to the guest. If you're wanting to hold the money, you could just keep the booking record around and then later on do a Change Dates to move it to the new time which keeps the guest info and payments all in place. Not a great option, but it might work for your situation?
-Michelle
Thanks, this helps a lot.
We have decided to offer our guests the ability to re-book within 12 months. From a financial accounting perspective, our accountant recommends we record a "refund" for the booking that is cancelled and re-booked at a future date. Owner Reservations, however, requires a refund to be deposited back on the guests card I believe.
Is there a way to refund a guest but retain the refund as a credit toward a future stay?
Damon
