Latest Activity...
Hi,
I am hoping to create discount rule(s) based on duration of stay.
i.e.
1. customer stays 4 nights, a discount of 10% per stay is given
2. customer stays 5 nights, a discount of 12% per stay is given
3. etcetera
What I am seeing happen is that if a customer stays, in this example 5 nights, both discounts are being applied equaling 22% discount.
Is there a way to eliminate more than one discount being applied per booking? Or, is there something obvious that I am missing?
Thanks,
Perfect...thanks.
You can change that in the Seasons and Rates sections under Settings. The setup interview populates those sections with an initial set based on that "how rates will be applied" question, but you can change that by changing the rates and seasons.
Seasons define sets of dates (specific takes start/end date or seasonal which repeats every year). Once you set up some seasons, you can then go over to rates and enter rates which are applicable to certain seasons and properties.
When quoting, the rate engine will search all applicable rates by property and season and pick the correct rate(s) based on criteria and priority.
The rate tester (available under the tools menu) is useful here to see what rates and resulting quote you will get.
Rules allows you to define rules for the property that we validate on inquiry/quote/booking, like max number of adults, whether pets are allowed, min number of nights etc. It is also where you set payment rules like how much to charge for the first payment, when the second payment is, and how much the security deposit will be.
The description, amenities, and photos tabs are currently for two things:
- reference for larger groups with enough properties that they may have to look up whether a given property has a certain amenity or size
- our new hosted sites feature (currently in beta), where we will be able to host your site directly
The rules tab is important to configure, the description, amenities, photos not so much unless you're interested in hosted sites.
Hi,
When I initially setup a rental property, the system gave 3 options asking on how rates would be applied:
1. same year over year
2. vary depending on dates but will REMAIN constant year over year, or
3. vary depending on dates but will CHANGE year over year.
I would like to experiment between the 3 but from what I am seeing, there is no option to change that initial selection.
Is there a way to change that selection? If there is, please provide link or information...thanks!
Hey all,
New to OwnerRez and just getting things configured.
I am a bit confused with entering a properties Description, Amenities, Photos, Rules etcetera under the Properties Info page.
Is this information being published somewhere? I thought that OwnerRez was a software tool only?
Thanks for the clarification!
Susan, do you have one property or multiple? We've had a beta program running for awhile for one-property sites. We're working on the themes and settings for multi-property sites still. If you have one property, send a support ticket in, and we'll put you in the beta immediately so that you can start using it.
Hosted Sites--The feature that would let us host a website right from our Owner rez account... Do you have a deployment date? Thanks!
We don't yet support importing inquiries from AirBNB. You'll currently need to answer them on the AirBNB side. That's on the to-do list, but even if we notify you of inquiries you'd still have to answer in the AirBNB site because they don't give out guest email info that would allow us to send email to the guest directly.
We do support calendar import from AirBNB so once a booking is made it will automatically update the calendar in OwnerRez: https://www.ownerrez.com/blog/two-way-calendar-ical-sync-and-convert-block-to-booking
Hi,
I've managed to setup the ical for Airbnb, but how do I connect it to Ownerreservations, so the emails come in etc?
In the Airbnb setup, this is what I see:
"We have not received any inquiries from your AirBnb account. Follow the instructions below or contact us if you need help.
Note: If you've manually connected this listing site using the instructions below, it will show "Not Connected" until we receive the first inquiry from the listing site."
The only way I can possibly see is for me to somehow auto-forward Airbnb emails to my ownerreservations email account. Is this what I should do, or is there something else to do to get connected?
Many Thanks
I figured my question out.
The guest will get the option to choose payment method on checkout, but only if it matches the rules. Credit card is always available, but check is based on the Days In Future setting under Pending & Offline Payments in the property rules.
By default, that's 15 days in future, but it looks like you've upped that to 45. Is the quote you're testing with at least 45 days from now? If not, try a farther future quote and you should see a set of radio buttons on the "How would you like to pay?" screen on the quote that lets you select "pay now by credit card" vs "send a check by mail"
Good catch. A separate sort order field for custom fields is on our to-do list, I'll see if I can get with Chris and get it increased in priority.
In the meantime, you can order them with a prefix that will sort alphabetically, a la: 1) 2) or a) b)
Ahh, that's a good idea. Right now we only require a phone on the billing info page if you're checking out via credit card, but it'd be good to have the option to require it on the guest info page as well.
I will talk to the development team and get it added to our list.
We are set up to take credit cards through OwnerRez but also offer the option of paying by check. I notice that the Credit Card information is required when filling out the Guest "Accept and Finalize" screen. That's fine because we use the CC for an Authorization on the damage deposit. But is there a way for the guest to select,"I'll mail a check"? that sort of thing. If they pay by CC, we'll add a 4% Surcharge but if they pay by check, no Surcharge. I can always send a revised quote deleting the 4% Surcharge if the guest changes their mind on payment method but it would be nice to have them commit to a payment method.
Thanks
Chris Powers
As I've entered the custom field definitions they all appear under "Other Information" which is great. However, they appear in alphabetical order by default. I can work with that, but is there any way to reorder them manually? Have them appear in the order of my choosing?
Thanks,
Chris Powers
When I look at the Quote Form for a guest that appears and click the "Looks Good! Request Reservation" link on the lower right it takes me to the page for the guest to fill in guest info. How do I make the phone number fields, or a least one of them, be a required field?
I spoke to Chris yesterday and am going to add some custom fields to gather additional information from my guests, but wanted to understand this "Default" page too.
Thanks so much
Chris Powers
Leave it to VRBO to make things difficult for everyone. Thanks so much for your quick response, Chris!
Yep, that's exactly what the issue was -- tentative reservations were being mixed in with real ones. The iCal format has a Confirmed vs. Tentative flag for that (which we honor), but of course VRBO doesn't use that flag. Instead they put the word "Tentative" or "Reserved" somewhere in the iCal summary.
I've updated our calendar synchronizer to look at the event description and ignore events with the word "Tentative" in them. This should solve the issue regardless of which link you use.
Chris,
Here is my VRBO iCal link:
http://admin.vrbo.com/icalendar/59531bf7123645279c323ae52a9458a6.ics
When I opened the tab to get the ical export link for you, I noticed a setting that I do not remember seeing before. There is a big green check mark next to these words... "Include Tentative Reservations in the calendar export"
I could have missed this setting before, but it's hard to keep up with VRBO's changes which are sneaked in from time to time.
So I unchecked the box and now the export link is:
http://admin.vrbo.com/icalendar/59531bf7123645279c323ae52a9458a6.ics?nonTentative
I suppose I will now need to enter the non-tentative link into my OwnerRez settings.
Let me know if you think this was the problem, or if it's something else.
Thanks!
Yep, looks like they are not following the tentative flag in the spec.
This was for 9/12-9/15 for Martina N., correct?
If so, I've made a hotfix to the calendar sync to work around this issue and flag tentative using other values in the iCal.
I'll have a look at this. Can you send me the link for the VRBO iCal in question? I believe they're changing up some stuff with that sync, so we may need to adapt on our end.
VRBO Guest requested a booking (I have BIN), but I did not accept the booking since she complained about the VRBO fee in the booking request itself.
So, I manually entered an inquiry and sent her a quote through OwnerRez. When the guest tried to proceed with booking from her quote email, she received a message that the quote was no longer any good. I'm thinking this is because the OwnerRez calendar sync pulled in her tentative reservation from VRBO and blocked them on OwnerRez.
I have since removed the ical blocked dates on my calendar in hopes that when she tries again tomorrow her booking request will go through.
If anyone knows what I should do or not do now, please help! Thanks!!
If you have travel insurance enabled, the guest can choose it during checkout.
Then, regardless of whether they chose travel insurance, you'll see a Insurance tab on the booking. If they did choose the insurance, you'll see that there. If not, it gives you the capability to send them a link to buy the insurance separately (since they've already completed checkout).
I'm testing the system so I was probably NOT looking from the Guest side!
Thanks so much.
Do you want to apply it to all bookings or based on a rule? Or just manually added when you need it?
If automatically (to all or rule based), set the criteria on the discount to apply (either all bookings or specific bookings based on. For example, you could do a last minute booking discount by arrival within 10 days out. If you leave the criteria at "all bookings", it will automatically be applied to everything, and you'd need to manually remove it if you don't want it to apply.
If you want to manually add the discount, you don't need to add a Surcharge/Discount record for it. Currently, that section is only for automatically applied items, based on those rules you configure. Eventually we'll allow you to create manual ones there that you can select from the charges grid (like taxes work now), but we're not there yet.
If it's a manual discount, the best way is to go into Charges and add the discount directly there. That grid is fully editable, so if you added a new Rent line item after the last existing Rent line item, with a Description of "Discount" and a Rate of -10% -- that's going to be the best way to add a one-off discount.
I've created a 10% discount in Settings. How do I apply that discount to a quote or booking? I'd be applying it to rent.
Hi Chris,
Yes, that's how it appears on the live quote that the guest sees. Maybe you're looking at the quote (and its charges) in a different place? That only shows in guest-facing areas like online when they go to accept/finalize and in emails to the guest.
If it's not showing there either, did you maybe turn it off? Check your Settings > Travel Insurance settings for that property.
-Michelle
Good Afternoon,
Did you just change the way that the AIG travel insurance shows up on quotes and bookings? I thought I saw an optional line item show up on either quotes or bookings or both. I thought there was an optional check box and a 7% charge that would appear if checked. Now there just seems to be a link to the insurance purchase page, which is fine, since it looks clearer that we are not getting the money. Just trying to get a handle on how that works and appears to guests . . .
