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Hi Heather,
A common method of setting a 2nd payment trigger outside of relying on the system message and changing the system messages template. would be to use the "Scheduled Time" Type of trigger for however long before the booking is due. and then setting the criteria to only send to bookings that have a partially paid status or zero paid status. Of course there are a few similar ways to approach this but depend on exactly what you're attempting to accomplish with the trigger.
Again however you can always update the default payment reminder system message with an existing template. This can be done via Settings > System messages select the actions drop down for the appropriate system message in this case "Send Payment Reminder to Guest" and then selecting either "Use an existing template" or "Change Message.
If those options still don't fit quite what you're looking for, any suggestions you may have we always appreciate being written up as a feature request here https://www.ownerreservations.com/forums/requests so other clients can vote on your ideas.
~Caleb
No worries, happy to help!
Many thanks, so sorry for being such a pest. Have a great day!
You are correct, you cannot turn it off, because it already is off. :-) We don't turn Damage Protection on by default.
Hi Ken, I found that section but cannot seem to turn it off? Am I missing something? Thanks
You can check the status here:
How do I make sure the Damage Protection Coverages is not activated on my OR account across all properties as we collect a refundable security deposit. Thank you.
Perfect, that helped me find that I had set it up correctly before . . . but embarrassed to say I couldn't find it. All set now. Really appreciate the quick response!
Here's our support doc on how to do that:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
If you're still having problems, please write in to our Helpdesk with the example where it didn't work, and we'll take a look.
Can someone direct me to where to set it up for the guest to upload their photo ID? I thought I had that all set but it doesn't seem to be working now on our first reservation through OR. Thanks.
Thanks Ken. I found the section under property description. The fine print. You can tick a box in there.
Sorry,
Could-we close this topic? It looks like they are all working fine now. Thanks for the usual support.
Hi,
Is anyone else having the issue with booking and calendar widgets which are set to "all properties" but showing for all properties data from the default property (i.e. first property on the drop-down lists)?
It looks like it's since yesterday.
Thanks
There is some limited ability to control specific data included, but, we do plan on adding more fine-grained permissions over time.
I'm not quite sure I understand the details of your accounting question though, perhaps you can write in to the Helpdesk with a specific example?
It would be super helpful to have more flexibility on what an owner sees on their portal. For example, show the reservation # but not the details like the number of adults, children, pets, and the source listing.
Also, have the option to show owner revenue after a statement is published. We markup the rates depending on the OTA and manager income. However, the markup is included as part of the rate. This confuses the owner because they don't know the 'true' nightly rate.
I wish the payment fields could be added to the booking template info as well. I think it's important to remind the guests what card they scheduled their final payment on. As most of my final payments are over $4,000.00 it could mitigate a lot of problems. I spent one full afternoon creating a custom email template with the payment fields only to discover that I can't set up any triggers for payment templates. It was a HUGE waste of time and very frustrating.
This is exactly what Im trying to do. I cant figure out how to create a trigger for a 2nd payment reminder email, as it appears that triggers are only allowed for "booking conversations". I must be missing something?
Unfortunately, Booking.com does not have a "House Rules" area in the same way that Airbnb and Vrbo do. You could mention it in any of the property description fields, but, at present those are also configured directly in Booking.com, not OwnerRez.
I am looking for info on how and where we put the info requiring a rental agreement with Booking.com. I keep finding the Airbnb and VRBO information but am going around in circles with booking.com.
Help as ever gratefully received.
James
Unfortunately, no, this is not possible, because Vrbo has no custom quote API, nor can you generate OR quotes and send them to Vrbo guests who have not yet booked.
Ok, so pre-approval not needed. Though what if I wanted to send the guest a quote for different dates? Is there any way to do this through VRBO or OR?
Please get rid of the conflicts on VRBO. Other hosting sites have figured it out. The red conflict is a huge problem, especially when Airbnb or Book.com have an issue. It takes hours and days to figure it all out if the conflict was not there in the first place it would make life easier. API does the same thing.
PLEASE YOU CAN MAKE OWNER REZ A STAND ALONG JUST LIKE AIRBN VRBO AND BOOKING.COM!
Facebook has some funny caching issues. Here's more information on how to fix that:
https://www.ownerrez.com/support/articles/hosted-facebook-sharing
How do I get my Facebook post photo to be different when I share the OwnerRez link to my property on Facebook. When I put the web link in to Ownerrez website, it is pointing to an old photo and despite making some changes in various places, it is not changing. TIA!
Thanks Ken!
This can be a complicated question, and we'd be glad to discuss in more detail via a Helpdesk question, but, the short answer is: for both Airbnb and Vrbo, you need to establish a separate connection in OwnerRez for each separate Airbnb and Vrbo account.
Now, how you choose to divide things up is up to you. Some PMs choose to have each of their owners in separate Airbnb/Vrbo accounts. Others prefer to have all the properties, even with different owners, in one giant Airbnb and Vrbo accounts.
Once you have an established API connection to an Airbnb or Vrbo account, you can push a new property listing up into Airbnb/Vrbo via that API connection from OwnerRez. But, that will create the new property listing inside of the existing Airbnb/Vrbo account, which may or may not be what you want.
I'm running several properties in the UK and need to connect a couple up to VRBO and create new accounts for them.
I just wanted to ask how the API is organised?
For example for each property I have one Airbnb it shows a different API which is registered to the user.
For Booking.com I have one API which is showing as mine which has multiple properties in it when i drill down.
As I've currently only got one user who uses VRBO (its not a big thing over here). I'm not sure if a new link under the owners name will be created or a new link under my name?
Can anyone who has multiple owners with multiple properties on VRBO please let me know?
Thanks
Oh and as an aside do you need a VAT number to register on the API with VRBO and if you don't have one (most UK cottage owners don't) can we still connect to them by iCal or is that governed by their minimum number of properties thing?
The solution remains the same - you can create custom images with different dimensions that better suit your layout, and configure the Hero Unit to use those custom images instead of the standard ones configured in each property.
Has there been any new information or update as to how to make the carousel photos fit properly on the homepage? The photos look great on the photo page, but on the homepage they are too big and half of them are cut off. It feels frustrating to look at.
Speaking as a guest, though, I know I myself personally loathe the super complicated "jump through hoops and initial everywhere" type of rental agreement. And I have bailed on rentals because of those - I just wanna go on vacay, darnit, I don't wanna bring my lawyer with me! So there's definitely a tradeoff. There's a great deal of research in the Internet world emphasizing how you want to require the fewest possible number of clicks to make a sale.
But ultimately it is your choice.
As an owner, I just hate it when a guest who booked 8 months ago emails me a week before arrival and says they want to bring a pet because "they didn't know that pets are not allowed". or someone who takes it upon themselves to move my slate top pool table from its position and break a seal (necessitating the pool table guy to come out, re level and refelt) because "We do it at home all the time"; or that they cannot bring 12 of their in-town family members for an impromptu party on a whim....If I, as an owner, only had to deal with reasonable guests like you, none of this would be necessary. But unfortunately, the number of unreasonable guests is growing.
Has anyone had an issue with Tripz.com listing? We have ask many times to remove our listings as many we do not manage anymore or the prices have increased and tripz.com have not responded at all.
same here. Still there
