General Help and Questions

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Does OwnerRez integrate with any inventory softwares?

Hi Ken,

I just realized you had answered to me on this. Sorry about that. Below I have added a new comment with a picture of the mobile format.

This is what mine does as well. The rest of the text is smaller except for the footer and logo.

Hello, I found this post before starting a new one so adding here. I’m new user, trying things out. I did inquiry on direct website, the responding email with quote stretched my logo (see screenshot). This was done on iPhone using latest iOS.

As mentioned above, we do have the ability to see and prove exactly what information was provided from OwnerRez to a payment processor - we just need to know which booking number (ORB).  If you write in to the Helpdesk, we can provide that to you.

Hi Ken, 

Yup, I've sent in an email with the ORB details. Thanks for your prompt response! 

As mentioned above, we do have the ability to see and prove exactly what information was provided from OwnerRez to a payment processor - we just need to know which booking number (ORB).  If you write in to the Helpdesk, we can provide that to you.

I am running into this EXACT same issue, with Elavon/ConvergePay stating that the information coming through to them doesn't have any address/zip code information. I am awaiting a call from an Account Manager who will be performing a Rate Review with me. Unsure when this call with come through, however, I want to see if there has been any development whereby we can prove that OR is sending that information to the payment processor. 

I had the support personnel check the MCC code and we've been set up correctly. This is a huge problem and we are losing revenue for something that's out of our control. I'd appreciate any feedback from OR support regarding this. 

Thanks!

Thanks, Adria! I did exactly what you're suggesting to do and they told me to post it on the forum. I can certainly do it again. :-)

Hi Dwayne:

This sounds like a case where specific details would help us help you.  Can you write in to Help@OwnerRez.com and we will see what we can figure out. If you can include any example screenshots and/or template names if it is only certain template, that would be great.

Hi Chuck - under the covers this should work as we look at the device ID (even if it's connected to multiple properties). That said, I'm not aware of a user doing it yet for mutual blocking. Not to say they aren't, I just haven't run across one. If you're willing to try it, we can work with you to ensure you're not double-billed. And if you are, rectify that.

This is some info about how it works with some other partners. If you let us know all worked for you, we'll update this support article accordingly, and the Schlage one as you're right we don't discuss this scenario.

Hi:

There are no charges for API connections to the channels at OwnerRez! Here is a list of possible API channel integrations:

We currently have API Integrations in place for the following channels:

• Vrbo
• Airbnb
• bnbfinder
• Booking.com
• Emerald Coast By Owner (ECBYO)
• Find Rentals
• FloridaRentals.com
• getawayGoGo
• Golightly
• GuestSmiles
• HomeToGo
• Hopper Homes
• Houfy
• Monthly Rentals by Owner (MRBO) & American Snowbird Network
• Nofie
• Rentalz
• TripAdvisor/FlipKey

Clicking on the channel name above will take you to a set of support documents for that channel, how to set up and connect, and the common issues and questions that users will face with that channel.

https://www.ownerrez.com/support/articles/channel-management-api-integrations

What channels are we listed on and what ones are free?

How do I batch sync past customers when signing up for Quickbooks? 

Thanks Ryan for the helpful info.

I checked your help page about tracking events and rechecked the settings, namely for cross-domain. All OK but found-out that many do not appear in my reports as events. They do appear in the list of events in settings though, so need to check on Analytics side how to have them appearing in the reports.

In any case, this is not really giving sufficient insight as I have set different search widgets for the different languages for instance. Furthermore, I have 100 + property pages and used only one widget / language in all of them (as you know widgets recognise the property). So to know which property is being clicked on is not possible. 

Not possible as well, the tracking of nature of searches (periods, number of guests etc) since GA now truncates the URLs. 

Therefore, as I had suggested long ago, it would be nice to have a collection of these uri's in OR and an access to them, and / or at least, a means to populate titles to differenciate - for instance - on which page a widget is being loaded. This exists in Contact Form 7 for instance where the page title of the page it is being used is displayed on messages. It should not be a big issue to develop this is it?

Regards,

Bernard

Hi Bernard,

You are correct that the view count corresponds to the widget loading. The difference in widget views and page views could be due to cross-domain tracking settings of some visitors' browsers.

To determine search widget usage, you would want to compare the search widget views with the Search / SearchPage events. To compare which property pages are visited, you can look at the views on those specific widgets. Our Analytics Tracking support article covers the types of events tracked on different widgets, in case there are other visitor behaviors you want to monitor:
https://www.ownerrez.com/support/articles/analytics-tracking#ga-events

Hi bigDeeOT,

Ryan's workaround posted late last month is the workable solution right now. The timeline previously mentioned by other OR Team Members was delayed in lieu of other Messaging roadmap items. The first of which is Inquiry Triggers, which is pretty close to release. Please write to help@ownerrez.com if you need help setting up what you're trying to accomplish.

Yes! Thank you. 

I got it a little wrong at first.  For anyone following, here are the exact steps.

1. Click Properties

2. Choose your property

3. On the left menu, select "General Info" (if not already selected)

4. Click "Change" to edit the property

5. "Calendar Color" is the 6th option in the initial block, right after "Property URL"

Hi Jake & Andrea,

We're looking at doing some direct integrations in the future to help with Thermostats (and more locks) and it might be able to help with Security/Access systems. We don't know what that truly looks like yet or any ETA, but it's something we're planning toward. Don't know about the possibilities with ADT or anything but wanted to answer your post with something at least.

Is there a way to make the icons smaller that show up automatically in the footer of every email? If I receive an email that was sent from my templates, the icons are oversized and look a bit unprofessional. It would even help if the text would be centered vertically with the icon and some space between it.

Great, thanks!  We'll take a look.  We do know that there are occasions in which Booking.com does not send us the guest email address - I think Agoda bookings may be one of those, though we don't get very many of those and so I'm not 100% confident.  Having a specific example from you will really help us to investigate and document the behavior, as well as perhaps to improve it while we're working on the Booking.com API overall.

I was going to post the same question.  I'd suggest one enhancement to the response you have received.  Disabling a trigger is fine but I'm a bit OCD and don't like even inactive triggers confusing my options.  It turns out you can "recycle" the trigger.   Change the associated template associated with the trigger and change the criteria.  Voila 

Scott,

I've read and understand your frustrations with the delay in support times.  Reading the second response from Ken T. saying that your issue is not with OR but with your domain is fair BUT it sure would be nice if users could be informed of such things promptly.  I abused support when I was onboarding asking for lots of support.  Then as all experienced hosts should, am trying to make use of the forums now.  One thing I make a habit of is trying to respond to 2 posts for every 1 question I post.  I'd suggest that all users attempt to do the same so that OwnerRez can address other issues.

OwnerRez/Ken - There are several posts out there that have had 0 responses.  You should recognize that owners are reducing the email load to customer service by posting to forums.  As such, I'd recommend that if no one has responded after a minimum time frame you read and comment.  

Hi Uncard_Wonder

I bet you are trying to make the change through the bookings.  If you were able to change the ribbon it would only be for that particular booking.  The solution is going to the Properties and changing the ribbon for the property.  

One way to get this done is to click <Booking> On left side click the property you are interested in changing <Property1>  The 6th field down is called <calendar color>   

Remote lock APIs are great.  Be careful before using any as only a limited amount of equipment is supported.  I have Yale locks that have Ezlo zwave modules.  Unfortunately, while RemoteLocks supported the previous Vera Smart home controller they do not support the next gen Ezlo controllers.  Check your hardware for jumping before jumping into a contract.

I've searched and searched because it seems obvious that there be such a setting, BUT

I can't find where to change the ribbon color of one of my properties. 

I can barely read anything because of the color; it's practically unusable.  Look at the calendar below. There are actually two properties, but the one stacked on top is white on a very light blue background and is just not readable.

Can anyone point me in the right direction? I'd like to be able to actually use the calendar and ribbon.  Thanks.

That discount ended quite some while ago.  Where are you still seeing it advertised, so we can remove it from there?

In several places on OR it says a $50 RemoteLock discount code should be in the Settings - Door Locks portion of my account. I am not seeing it and am looking to get a new lock. Has this changed?

Chuck

I have set up ID field as "optional". The help text below it can explain that repeat guest can skip it. 

It was not while certificate was installing. It was after.  I’ll see if they can provide more… 

Hello! Has there been any updates? This is a relevant issue for our company. Thanks!