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Thanks Ken. I just submitted a Helpdesk form.
I suspect this may be related to the trigger settings - you most likely want to make use of a Condition based on Pending Status.
Can you write in to the Helpdesk with the specific booking, and we'll take a look?
Hi -
We just got a booking request from VRBO, and even though we hadn't confirmed the booking, the request triggered the "As soon as booking is created" message to the guest. They then filled out the forms, entered their credit card, and effectively booked the house without our approval. We've been using OwnerRez for about a year now and never had this happen. I tried to search the forums for any notes on this but didn't find any. Do we need to modify our trigger in some way so this doesn't happen again?
Thanks in advance for any help.
Pat
Thanks Ken. Its a new one for me.
Thank you! This helped so much!
No matter what, it shouldn't be crashing. We'll take a look at your support ticket and get to the bottom of the issue.
You most likely need to make change in your Theming section:
https://www.ownerrez.com/support/articles/theming
If you need further assistance, please write in to the Helpdesk with full details and examples, and we'll help you get this fixed. It should be one simple change.
I can't seem to find the setting to edit my contact info in the email footer that is sent to guests in triggers and just in general if I email them from OR.
I want to add my Google voice and not my personal number.
I don't want to have to go in and edit every single template, and if I do that footer still auto shows up in every email.
TIA
Hi All
I'm trying to do something pretty simple but I'm getting hit by error messages. I'm just trying to get an Airbnb Listing to import into OR. I've already sent this info to Support but I thought I would check to see if anyone on here had any ideas? I've restarted, tried Firefox and Chrome, waited, but nothing is changing. Any Ideas?
Even though you may be logged into your Air BNB account and you can access and edit your listing Airbnb will still prompt you for 2FA details when you try to access the Upcoming Transactions from the Transaction History menu. In AirBnB if you go to the completed payouts Tab first and then switch to the other tab Upcoming Payouts you should get a pop up to authenticate via Text message or Phone Call.
As long as you are able to view these transactions directly in Airbnb then Channel Bridge should work. You should makes sure you have Air BNB open in a separate tab to Channel Bridge.
If you still don't get the 2FA pop up then try clearing your browser cache or use another browser.
I tend to think not, but really I'd need to look at the specific case to know for sure.
Hi Ken,
Yes, that was the problem. One of the properties had both Vrbo numbers under it. I corrected that and now it works!
Will do tomorrow. I'm changing the settings from: do not retry, to setting a cutoff time many hours after the case. Think that will help?
We're not aware of any large-scale cause for this, but, there are a great many possible reasons in specific individual cases, some of which are not obvious. Please write in to the Helpdesk with specific examples, booking numbers, triggers, and if possible screenshots, and we'll get to the bottom of it with you.
Please write in to the Helpdesk with specific examples, including screenshots. Also, in this message, please provide a list of your property names and their Vrbo listing numbers. It sounds from your description like you have them mis-mapped, which will result in bookings being assigned to the wrong property. You may be able to see the problem, and potentially even fix it, under the Vrbo Identifier Mapping on this page:
https://app.ownerrez.com/settings/listingsites
Hello, anyone else having an issue with triggers-templates not being sent? Ever since we went into DSL I've had some issues where for some reason my automated messages are often not sent.
Thanks Ken!
I've figured out what is happening - but not how to fix it.
The Excel file has all the correct information - including correct property name...but when importing it into the booking calendar it goes under the incorrect property? The error message came from overlap with an existing reservation at a different property.
When I deleted the reservation causing the error, everything loaded into the calendar....but under the wrong property.
How to fix this?
Hi,
I have 3 properties on Vrbo and have successfully imported calendars from 2 of the 3. The 3rd one shows valid data in the Excel file, but when I try to import the file, it gives an error message that one of the bookings "overlaps with an existing booking". But when I look at the 2 bookings, I can't see any overlap...? Data from both bookings seem correct
Suggestions?
Thanks,
Gary
if I set this up on Pricelabs will that feed through OR
Yes, assuming you've connected PriceLabs to your OwnerRez account as explained here:
https://www.ownerrez.com/support/articles/pricelabs
and then appear in Airbnb
Yes, assuming you have connected to Airbnb via API.
https://www.ownerrez.com/support/articles/airbnb-connecting-api-video
BDC?
Probably... however, there are more gotchas there, and if you find that it isn't working as expected, please write in to the Helpdesk with specific examples so we can advise. In particular, Booking.com supports multiple rate schemes, so it is possible to accidentally connect OwnerRez to the wrong one so it won't appear to work properly.
I just wanted to check the process with Pricelabs, OR and Airbnb/BDC.
In Pricelabs there is an option for setting up a Minimum Stay for Last Minute Bookings
So I could have a 7 day minimum stay set but reduce it to 3 nights if it is in the next 30 days.
My question is….
if I set this up on Pricelabs will that feed through OR and then appear in Airbnb/BDC? I can’t quite work out the hierarchy of the software.
Thanks in advance
Hmm. We're looking into this, and may reach out to you directly.
Hi, in case this helps anyone, this was solved... she is co-hosting on my Airbnb listing through her own Airbnb account connected via Hospitable, while I am connected to it through OwnerRez. We can each now message Airbnb from separate accounts.
Thanks!
Hi Erin! We've just recently updated our triggers to expand the range of customization for messaging so this does look quite different now. Go to Settings>Triggers>Select Trigger>Disable
Hi Nathan,
Was this screenshot taken from a preview of the widget?
If so then the system pulls that data from the related theming via Settings > Theming > Theme in Question > and the field in question is the footer for forms.
If the screenshot was taken from your website directly, then you'll want to also check Settings > Hosted Websites > Website in Question > Theme and Layout > Footer > and adjust as necessary.
~Caleb
Channel Bridge has worked perfectly since I started using it a year or so ago.
Recently, when I try and download the most recent bookings, I get an error which says;
" Airbnb is asking for a two factor authentication check to access the transaction history. Go to the future transactions tab on your Airbnb transaction history: https://www.airbnb.co.uk/users/transaction_history#future-transactions and authenticate. Then come back to Channel Bridge and try again."
Previously when I've had this message I've clicked on the link and it's taken me to the correct page in Airbnb to authenticate and let Channel Bridge access the data. It takes me to a different page now where there is no place to authenticate. I've looked around in Airbnb but can't find the correct page to authenticate on, can someone help me please?
Thanks
It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality.
Yes, that's the preferred way.
The holidays functionality, as it exists, is somewhat of a leftover artifact from the early days of OwnerRez, that turned out to not really accomplish what it was originally intended to do.
Why don't we get rid of it then? Well, it still has some legitimate use - it can highlight the holidays on your calendar, which serves a useful purpose much as it does on your calendar.
This may also be useful:
https://www.ownerrez.com/support/articles/holidays
https://www.ownerrez.com/support/articles/seasons-holidays-rates
Hi Jen:
If there are messages associated with the trigger, you won't be able to delete the trigger. Instead, you can disable the trigger by going in to the trigger and scrolling all the way to the bottom of the screen. You'll see a Status Enabled checkbox. If you uncheck the box, the trigger will be disabled and won't show up by default in the listing of all active triggers.
Hi, my triggers do not have a status box, and are unable to be deleted because they give me a message saying they are still tied to a historical template.
Hi -
Newbie here and I'm trying to wrap my head around holidays.
I found this blog: https://www.ownerrez.com/blog/new-model-for-holiday-charges in the forum, but can't seem to find where the settings are.
I have set up season rates and set all of the holiday settings for if it's weekend, etc. but I can't seem to find where based on the holidays I can set an increased rate either by % or flat amount.
It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality.
Am I missing something obvious.
Thanks in advance
