General Help and Questions

Sort by

• Newest Reply
• Newest Topic

We have reached out to our BDC contact with this specific scenario, he will be requesting his team to look into this and work with GetARoom regarding proper contact information being passed through.

Thanks for the timely warning!  If you ever see phishing, please always write in to the Helpdesk and forward the email.  There are actions we can take, to request the domain registrars to take down the fraudulent false domain, though this takes some time.

Be careful everyone! Email fraud via phishing is becoming more and more sophisticated. On first look this email seems to be authentic:

On closer inspection the language isn't consistent with OwnerRez communications.

The origin email information is also bogus:

from:	OwnerRez <no-reply@ownerrezs.com>
reply-to:	no-reply@ownerrezs.com
to:	"awaytocroatia.valentina@gmail.com" <darrell@makeitjamaica.com>
date:	Nov 1, 2023, 7:09 AM
subject:	Important Notice
signed-by:	ownerrezs.com
security:	Standard encryption (TLS) Learn more

Be VERY, VERY vigilant! We are under constant attack while trying simply to run our businesses!

DL

Fingers crossed that it’s approved by morning!

A workaround would be to type the guest’s first and last name into the appropriate areas of the Excel file

Still not updating to version 12.8 on the channel bridge or by forcing the update. 

Monday, 9:39pm PDT

I want to be able to put out a custom message on my Hosted Website.  Something like "Contact us for special Holiday Pricing".  Then, maybe in another month I can put out another customized message.

How can I do that?

Thanks

Tim

Hi Sallie:

It seems that, unlike us, Google does not work on Sundays. Hopefully iti is approved overnight.

Hi Adria,

I checked the channel bridge today, Sunday. Still version 12.7. Tried to force the update, and still no luck. Any status update?

Thank you,

Sallie

I am still unable to import from VRBO - getting the same error code (and I have no Airbnb listing so cannot import from there).  Pretty much stuck until this is resolved.  

It's fine to just use the Airbnb import and proceed with the setup checklist.

As another brand new OR user who is on step one of the set up checklist, can I continue with the setup or should I wait for the fix? I've imported my listings from Airbnb. 

Hello,

I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

Any help would be greatly appreciated.

 

Erik are you still getting the error code? I can't upload any of my VRBO listings today either. Very frustrating

This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.

I am still getting this error and do not have Airbnb. Does it matter what device I try or is there any workaround?

OK - I am still getting this error whenever I try to import.  When you say "transiently," does this mean I should keep trying to see if it goes through, or should I just wait until your engineers have a fix?  I do not have an Airbnb listing so I cannot import from there.

This 429 429 import error from Vrbo has been happening transiently. The engineers are working on a fix, but I don't have an ETA. If you have an active Airbnb listing, you. can import that.

Hi Adria, thanks yes I can send what info i have on this if you still require? I just double checked the fee is actually 13.2% not 13.5% (including GST). Thanks for the tips on how to get around this, I will investigate further.

Not any help but also in the same boat. I thought Quickbooks integration would make life easier but it’s more complicated than the single entry accounting excel workbook I created. Very disappointed. Let me know if you come up with a better solution for this integration.

Hi Sallie:
A Channel Bridge fix was released early today and approved by Google. Subsequently an Excel file error popped up, that fix has been released and is awaiting the Google approval. This will likely happen overnight. Can you do a new download Sunday.
https://status.ownerrez.com/notices/aioglwmhp3cnjxvs-vrbo-channel-bridge-booking-download-error

Hello,

I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

Any help would be greatly appreciated.

 

I am getting the same error code, so frustrating!

I tried updating the channel bridge per the instructions, but Chrome didn't update it to the new version. So I guess this fix is still a work in progress.

Thanks,

Sallie

Due to a recent unannounced change by Vrbo, the Channel Bridge version in common use is no longer functional.  Our engineers are working on a resolution, and have released an updated version that partially mitigates the problem.

You can find more information, and overall OwnerRez system status, at our status page here:

https://status.ownerrez.com/ 

Specifics on this issue:

https://status.ownerrez.com/notices/aioglwmhp3cnjxvs-vrbo-channel-bridge-booking-download-error 

Hello,

I am a brand new user of OwnerRez.  Per the title, when attempting to import my listings (2 total) from VRBO, I am getting an error message.  In particular, the message says "Please correct the errors below: The server returned an error resposne (429 429)". This occurs on both of my listings.

Any help would be greatly appreciated.

Note that, by design, it is not possible for just any old person, visiting your website or in any other way, to write a review.  All reviews must be linked to a specific booking.  That's true whether they're imported from a listing channel, via our Excel import templates, or entered directly by a guest via a link provided as discussed above.

.

You can send them a link manually (or set up a trigger and email with link post-stay) 

 Manual : Bookings > Booking > Reviews > Request From Guest

I've got the widget enable so if there were any reviews, they would be there. But how does someone leave a review on my site? I don't see a way for them to add a new one. 

Thanks!

So, we should take your original template with the rental agreement paste into a channel template with the {BUFIXUP} link.

Yes.

  With that, they will get the request for contact info and the rental agreement.

  Then, we need to delete (make inactive) our original rental agreement template, correct?

No, you'll want to keep the original one active, for systems like Vrbo and Booking.com where you do get their real email addresses upon booking.

You would make the trigger for the rental agreement template attributed to "Everything but Airbnb" so it still sends to direct bookings, Vrbo bookings, etc. Yet that template still sends via the channel message to Airbnb guests.

So, we should take your original template with the rental agreement paste into a channel template with the {BUFIXUP} link.  With that, they will get the request for contact info and the rental agreement.  Then, we need to delete (make inactive) our original rental agreement template, correct?

That’s good news the are by far the hardest channel partner to integrate with in OwnerRez…..