General Help and Questions

Sort by

• Newest Reply
• Newest Topic

Is there a way to set a commission rate for taxes collected for PM client accounts? 

I was definitely over thinking that! Thank you! 

I tried to do the Manual Lock option where it generates the last 4 digits of the number and then its the DOOR CODE field but that is not populating within the template.

That ought to work.  Please write in to the Helpdesk with a specific example where it did not, so we can investigate.

In your Property Rules, or a particular Season, use the checkin/checkout checkboxes to disallow checking in or out on a Saturday.

This way, since guests cannot leave or arrive on Saturday, if they are staying Friday night, they'll have to stay other through Sunday as that's the next available opportunity to check out.

Is there any update on being able to offer more than 2 payments?

If you have SMS enabled, simply setup an SMS template and trigger. Hard code the cleaner's phone number in the template. You could put something like this:

New Booking:
{PDISPNAME}

{BARRDAY} {BARR} to {BDEPDAY} {BDEP} for {BNNGHTS} nights

{CFULL}

{CEMAILPRIME}

{CPHONEPR}

{BNGUEST} guests, {BNADULT} adults and {BNCHILD} children, plus {BNPET} pets

Booked via {BSOURCE}

How can I make it so the cleaner gets a text alert of a new booking? 

Hi,

I've used Guesty for Hosts and Hospitable which have less features yet I can't figure out how to do this on Owner Rez. I have a check in instructions template that is to be sent to the guest before arrival. In the template I include the smart lock code. To clarify, I enter the codes in the smart lock on my own and am not looking for anything to integrate with my lock. I simply want a field to insert in the check in template that populates the contact's last four digits of their phone number. 

I tried to do the Manual Lock option where it generates the last 4 digits of the number and then its the DOOR CODE field but that is not populating within the template.

If anyone could point me in the right direction, that would be great! Thanks!

I have Fri/Sat/Sun set up as 2 night minimums, but I end up with a lot of Saturday check out or in’s, and I’d rather book Fri/Sat together. How can I set that up?

Question about Google Analytics G4 and multiple hosted websites with OwnerRez:I have two hosted websites. I am trying to migrate to G4 Analytics.I have been able to migrate one domain. Since I have entered the Google tag for that domain into my Owner Rez account, will it track both domains?

LikeCommentSend

Thanks, Adria.

Welcome to OwnerRez, Moona!

Once you are API connected, you'd want to view OwnerRez as your command center. The API will overwrite most things on Airbnb & Vrbo, like rule sets. There are a few places where the channels seem to Beta test. For example, the cards that pop up on your listing at Airbnb "tell us about your backyard" "tell us about your stove" etc., those metadata boxes do 'stick' when you complete them on Airbnb, but most listing content will sync from OwnerRez.

Hi, 

Newbie here and we've just integrated our Airbnb accounts to OR. However, we are encountering problems such as rule-sets/pricing set on Airbnb gets removed and we'd have to re-do it. What do you think is the problem here and where should we apply this kind of pricing in OR?

Would appreciate any help you guys can extend.

Thanks much,

MS

Generally we recommend defining specific property rules not found else where within House Rules via the API configuration Settings > API Integrations > Airbnb > Change > House rules field.

I wanted to clarify as well, are you saying the setting completely disappears from Airbnb? Or does it just grey out and become unmodifiable? If the latter is the case you can also try setting your sync mode to "Limited" and see if you can change it in Airbnb then.

We have a walkthrough of this process here:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#changes

Let us know if you have any other questions or concerns!

~Caleb

Per a discussion today with Airbnb, we have confirmed that if you accept the summer update early release, you will in fact not be able to do custom promotions in your calendar.  This is a known gap and they do plan a near-term fix, but no ETA at present.  So, if custom promotions is important to you, we recommend not moving forward with implementing the summer update early release at this time.

We have also confirmed that, despite some mixed messaging and confusion, custom promotions is in fact not supported by Airbnb's API, and so cannot be implemented by OwnerRez (or any other channel manager).  While this may change in the future, that is yet to be determined and would be a good bit further down the road in any case.

When we receive further updates from Airbnb on this topic, we'll post them here.

I see you've filed a ticket on this issue with the Helpdesk, and it's being worked over there, which is better as there may be sensitive information that shouldn't be on a public forum.

Hello! 

I have two listings that are set to exact location on OR but are not on VRBO. I called VRBO and they sent screenshots showing the location setting they receive is "false" so it not showing the exact location and in fact shows a terrible representation next to railroad tracks! 

I have sent a support email and see there is no phone support so how in the world do I fix this? No one is responding to my request. 

I also have another property that does not show up any longer and I cannot tell why for the life of me. 

How do we handle these issues that VRBO clearly proved are on OR? 

Thanks, 

Shannon

Later this year, we expect to add inquiry triggers.  This will allow you to configure automatic messages to be sent when inquiries occur, including via SMS, and anywhere else triggers can be used.

What setting in ownerrez maps to the defined Quiet hours in AirBnb? I have been setting up ownerrez and lost quiet hour settings in the listings.

Hi John, to change those settings Chris shows in his screenshot you'll want to navigate via PM > Owners > Owner In Question > Change > Settings. Once you've changed that default for the owner, then you can update it for any bookings from that owner you'd like via a batch tool found via PM > Batch Updates > Batch Update Bookings for Commission > Ensure Recalculate commission and expenses option is selected. Since you mentioned multiple properties are affected you may need to modify multiple owner settings.

PS: Changing this default will generally have future bookings come in with this setting as well.

~Caleb

As with all those "cards" that show up on the top of your listing page, asking for more info about things like your appliances and your yard, the check out instructions are not yet synced via API. Per our testing, you can create those check out instructions on Airbnb and they should remain in place.

Let's take this over to the Helpdesk - please write in with a ticket and screenshots showing exactly what you're trying to do.

I was able to set up check out instructions the day the update was released, through the app.  Don't think it's affected by the api connection.

Has AirBnB shared the details with OR yet? On their communication to hosts they say that they have and for us to check with the PMS as to timeline of availability. Is this already on the development plan and do we have an ETA of availability?

especially interested in the checkout instructions

Now I can't change it.

Thanks

I took a look in your account settings for your website, and while I see a favicon there, I do not see a full logo.

I did see a bear logo in your account generally, so I changed the website settings to use that instead.  It's working now.

What is the source of the card? For direct bookings, Stripe will perform 3DS2 verification automatically if needed. Vrbo should send 3DS2 verification if needed -- if not, send a ticket to the helpdesk with details about the booking and we'll have a look.

Booking.com does not support passing guest credit cards with 3DS2 -- the only way BDC supports secure verification is if you use booking.com payments and have them run the guest card and then pay you out separately via bank transfer or virtual credit card. Here's their article on the topic: Booking.com: What is Strong Customer Authentication?

I have uploaded a logo for my OR website. The problem is, it is not showing up on the website. Only the name of the website is in the place of the logo. How do I get that logo to show up on my site?

HI there Ken 

Totally and we work with Stripe and hope to check how to enable it because they are not receiving any 3DS2 requests even for people with cards that should have been 3DS2 

Thanks