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Hi. I have setup Manual Lock integration, as I have locks with 3 already created codes that I assign to bookings in a rolling basis, feature that is not available in OW.
I created the Manual Lock integration, with the option "Don't generate, I will assign codes one by one" on, is Active, and assigned one property to it. Then did a Batch Update Bookings, and worked fine, was able to go to each booking and click the Set Code next to Door Code and enter the code.
I then added another property to OR, added it to the Manual Lock integration, did the Batch Update Bookings, and now, what i see is, for the 1st property, I still see the codes I entered, but I no longer able to change it, and for the new property, I see Door Lock Not Set, but there is no Set Code link.
Does anybody know why is this happening? Thanks a lot for your help with this matter.
Hi everyone. I'm getting started and working through the checklist. As I work through it, I'm wondering if there is an official "go-live" button at the end so that it's clear to me when the transition to owner Rez has occurred. In the meantime, I'm fearful of importing all airbnb over and wondering if that is turning it live. Thank you so much!
Valerie
We have the same question... can we attribute a Property Share originated Booking to a specific Listing Site?
I recently integrated with Schlage to have automatic door codes set which has been fabulous. However the default is to have the "notify me when code is used" toggled off, and I have to manually go and change it for each guest. Any idea how to set it so that when a new code is generated, the notification is also on? Thanks!
Thanks so much, Adria!!
Generally, when you create a new API channel, a specific account number is assigned as part of the channel creation. Once you create a Nofie channel, if you click into it, you'd see the account number at the top of the page:
https://app.ownerrez.com/settings/channels/add
Help - can anyone tell me where I can find my OR account number? I am trying to bring my properties to Nofie and it asks for an account number and I can't find it anywhere.
Thanks
Carole
Hey Everyone,
How is everyone handling the PPB commission fee and applying this to your listing? We are currently API with Airbnb and are in the process of integrating with VRBO. Are you increasing the channel by 10% on the total amount of the fees, including rent or are you only applying to rent? How are you recouping this fee? Are you having the owner reimburse you back the 5% including the credit card processing fee? I remember when the annual subscription was in place and it is no longer. I have clients who will be coming on board who have an annual subscription already and want to leave their current property manager. Just curious on best practice here and what everyone else is doing. Thank you!
That highlighted field pulls from
Properties > Description
And either the default headline or the Airbnb override listing title:
Does the OwnerRez "property name" get directly pushed to Airbnb as the description as seen when you click on a listing?
I was confused since we have a property brand, but it's different than the listing description that we will have in Airbnb which in the picture below is show as "Nearly 12,000 sq feet of..." Just trying to figure out what to use in Owner Rez and how it maps to Airbnb specifically.
Thx!
Hi there, there other day I needed to look up something I had sent to a guest but couldn't recall whether I had emailed her through OwnerRez vs. my own mail client (gmail).
What have you all found is the best practice for sending emails? Like, when do you send from OR vs. your own mail client?
Clearly OR is useful for automated messages and also for composing quotes, so is that the answer (triggered messages and quotes from OR, everything else using the mail client)?
I am trying to do this but via a channel message, is there a way? Also this doesn't seem to really work now, there must have been some changes. I need to send out a second release of liability after they are booked for a animal experience they all get on the property. And I want is signed separately.
I have since figured out how to do this:
1) Have Pet Agreement set up in Legal
2) Once your booking is made, you can go into the Booking, click on Legal Tab
3) Click on Request e-Signature Button, drop down menu includes the original Rental agreenet or the option to select the Pet Agreement
4) You can preview what it will look like and/or edit the Email message and the link to the agreement is automatically embedded in the email!
Turns out that most of these features aren't even available yet to anyone. But the AI photo tour feature, I'm told, is available to some hosts, but I don't know yet if that means all but software connected hosts or not.
Booking.com (BDC) is in the process of releasing a series of upgrades to their API over the next 6-9 months. OwnerRez will write to each new module as it is released. The first update will be messaging, planned for early 2024 if BDC acts according to plan.
Hi!
Any update on this feature with BDC? I API connected with them a week ago and have now a few bookings and can see how (desperately) needed and beneficial this feature would be for OR users and channel messaging.
Thanks!
🙏
A new Listings tab for Hosts.
More details for you. The Listings tab helps Hosts more easily showcase what makes their place special.
All-new listing editor
A redesigned editor streamlines how you add information to your listing, and provides tips on the best ways to display the details.
AI-powered photo tour
Instantly organize your photos by room with the help of AI. You can make changes and add amenities to give guests the complete picture.
Arrival guide preview
Quickly set and see exactly how your directions, check-in details, house manual, and checkout instructions will appear to guests.
Airbnb has neither made nor announced any changes to their API relating to their Winter Release, so, at present there is nothing for us to change. Did you have a particular feature in mind?
Brevo looks really good.
https://www.brevo.com/
When will OR's API with Airbnb get updated to work with Airbnb's Winter Release?
Hi Greg,
We'd love to take a look at this and discuss this in further detail, I'd recommend sending an email to Help@OwnerRez.com with further details such as the owner or statement in question and we'll see what we can figure out for you.
~Caleb
Thank you, Ken.
It would seem that, especially since everyone works remotely, you could have staff available at least part-time on weekends to help with urgent issues, and then have their days off during week days. For many of us there's no difference between weekends and weekdays, we have to be on call if not on duty every day.
Well, we kinda do - it's not uncommon for some of our staff to take advantage of flex-time, so as to work less during the week and make it up on the weekend. So it is not unheard of for tickets to be responded to then. But, we do not want to promise that, since there is no guarantee that this will occur, and even if we do have someone working all day on the weekend, there's no telling if that will be enough to keep up with the load.
As you observed earlier, we are rapidly adding support staff to, ideally, reduce wait times. However, because of the standard of excellence that we seek in our support, it takes a good deal of training and experience for new staff to reach peak productivity. Meanwhile, we continue to grow - the support volume now is many times what it was when I was the only one.
I asked for your support on this because, while adding the DKIM record verifies my email, portal.ownerrez.com getting in there was causing issues that I didn't understand.
"Requests made on Friday may indeed be addressed on Monday."
- Late Monday evening?
However, Adria never replied back to my reply to her, and it's mid Wednesday, and I still haven't gotten any intelligent reply via your ticketing system. I appreciate you providing me with some clarification via this format now, however.
It would seem that, especially since everyone works remotely, you could have staff available at least part-time on weekends to help with urgent issues, and then have their days off during week days. For many of us there's no difference between weekends and weekdays, we have to be on call if not on duty every day.
OwnerRez is not a domain registrar, and has no control over your DNS settings, so our ability to provide support for DNS issues is quite limited - in some cases we can't even see everything, so can only guess at what is going on.
You are not using an OwnerRez Hosted Website, so we have no visibility or control over whatever might be the issue with the SSL and your website. I see that NameCheap is also your domain registrar, and you said they were providing your website hosting too, so that issue is entirely internal to them, and their tech support ought to be able to provide assistance in resolving it.
As of this moment, you do appear to have all the required DNS settings for verified email, including the DKIM. However, if NameCheap is having issues as sounds like is the case, there could be intermittent outages of those settings which would indeed cause those warning emails to be sent.
Unfortunately, OwnerRez does not yet have the capability to provide 24/7 support as we would wish - we are growing in that direction, but that will be some time in the future. Requests made on Friday may indeed be addressed on Monday, if we're not able to get to them before the end of the Friday workday.
I'm getting more and more disenchanted and frustrated with OR's diminishing, and at this point for me, completely non-existent customer support. It seems that when Ken was the solitary support staff, OR had the best CR response of any business I ever experienced. Now that several others have been added to the CR team, I'm finding response times to have on average slowed way way down and now to zero response.
On Friday I made an urgent help request after I received an alert from OR telling me that my email domain was no longer verified, and I got no response until very late Monday night from Adria, who said that OR doesn't reply to help requests on weekends (really?) and that my issue was resolved. I replied that this was not the case and that I still need to understand why the DKIM record I created a long time ago with my host is no longer working. But I got no reply to that. So I sent another reply to her Tuesday morning requesting help, and still no reply.
Shortly after that I got another alert from OR telling me again that the DKIM record can't be found, so I forwarded that to help@ownerreservations.com, asking for help again with this, and again I got no reply.
I've gone to Namecheap, my web host, several times since, and am discovering that every time they or I add the DKIM record using the Hostname and Value provided by OR, my website gets an SSL issue, and so is blocked, which is currently the case, so I have to again delete that record, which again causes my email to stop being verified. And after five days I've yet to get a reply about this from OR support.
Hi there-
I need help on what the settings should be to only send a Pet Agreement manually. I usually only have 1 or 2 pet agreements per year, so I'd like to populate the type of pet manually and then manually email the legal document to be e-signed.
I have the document all ready to go under Legal. But I am unsure of how to get it to the guest.
Thank you for your help!
I am trying to get a monthly newsletter program but want to limit my contacts to the last 3 years, how do I do this, I tried the filter with dates without success. Also, any recommendations for email sending programs like Constant Contact that are more inexpensive or Free?
Got it, Thank you!
Hi,
Files have been moved under Settings > Account Files as of the recent UI update.
~Caleb
