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Hi Alana,
I also wanted to jump in and add some information here for you,
Generally when creating a custom view, or generating a statement the system does provide small descriptions within most column headers via hovering your mouse over the question marks, that being said I understand it can still be pretty confusing and you did ask specifically about the owner columns, so lets break those down further.
--
Owner Revenue: This is everything the owner can see, i.e. no pre-deducted expenses, -- owner amount + pm commission - any 100% commission charges
Owner Net: This is the payout amount, the net they get after commissions and any pre-deducted expenses removed etc, with owner remitted taxes added and owner paid damage protection removed. In simpler terms this is the amount remaining after taxes and damage protection has been paid.
Owner Amount: This is is the same amount that would be remitted, and also is similar to owner net with the difference being you would get PM remitted taxes deducted but no owner remitted taxes added
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To help illustrate these differences we made some example bookings in a test account and threw this statement together for you. The first booking, the PM handles Damage protection/Taxes while the second booking the owner handles them.
I hope this alleviates any confusion leftover, and please let us know if you have any further questions.
Have they provided OR with any documentation as to how/when these may be seen through the API?
As of the present time, no, they have not. Therefore we have no actions or changes currently planned, as we have no way of knowing what exactly they would need to be. We are generally fairly brisk at responding to updated versions of Airbnb APIs, but the scheduling of how those occur, are documented, and released, is entirely on them.
How about the sunsetting of the email aliases?
That has been announced by Airbnb as being scheduled for September.
I think we can still accomplish what we need with Airbnb message triggers/templates?
Assuming you are using our Airbnb API connection, yes. Recommended best procedure would be to use the Airbnb message triggers/templates to request guests to sign the rental agreement, because as part of that process they provide their direct email address, which can be used as needed for messages thereafter.
Appears they are adding a number of new things specifically for software-connected hosts (https://www.airbnb.com/resources/hosting-homes/a/upgrades-for-professional-hosts-602).
Have they provided OR with any documentation as to how/when these may be seen through the API?
How about the sunsetting of the email aliases? I think we can still accomplish what we need with Airbnb message triggers/templates?
From past experience I am guessing it will be some time. Would be nice if OR could respond to such announcements of a big set of changes from a major OTA like Airbnb.
- Chuck
That makes sense, however, I will warn that such a site will be visible, not just to your owners, but to anybody in the world.
Thanks for the reply. Despite the 'nature of the internet,' the nature of my owners is that they want to see the listing prior to going live. And the nature of business is that the customer is always right. ;-) So I'll post the workaround I used to keep my owners happy for other managers in the same predicament. I used a free, temporary WP site to embed the WP property widgets side by side on one page so the owners could easily compare the 3 new listings to each other. I also downloaded the current listings (managed by another company) so the old manager's listing and new manager's (me) listings could be compared side by side. That way the improvements and changes are obvious. Hope that helps someone!
Yes, there is not, as that's kind of contrary to the nature of the Internet.
Hi,
For specific issues such as the one you're detailing, I'd recommend emailing into our helpdesk at help@ownerreservations.com with details such as the related booking and the cleaning date that's not pushing so we can investigate properly.
Thanks, Ken. I don't necessarily care if it's the Air listing. I am simply looking for a way for new owners to preview listings prior to publishing. I also asked on the FB group, but haven't had any responses or suggestions.
That's a question for Airbnb since it's their system, but - as far as I am aware, no there is not. Either a listing is enabled and visible to everyone in the world, or it's disabled and only visible to just you.
What browser/OS/version are you using? As far as I'm aware, all browser (at least on PCs) do have a print function.
Is there a way to share this with preview with owners/others not connected to my Air account so they can preview prior to me listing?
A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.
Is this still the only way to print? It does not work BTW. I screen shot and print but would be nice to have a print option that lets you select the month or something.
Hi. I was not able to find how to do this. I created a template for an announcement for a service we're adding and I'd like to send it to all guests currently booked in our High Summer season. How can I do this? or do I have to send manually to each of the 14 guests?
Is there a way to make a message that would send on specific dates? Basically. I have a landscaper coming every 3 weeks starting 5/10, and I want to be able to automate a message to my guests if we have someone booked on those dates moving forward to give them a heads up about the landscaper. Is there a way to do that?
How does the new API handled the PM lock? As an example, we do receive resolution payouts for previous bookings that were already paid to the owner. PS: I have enabled the new sync today!
Hi,
In the past running Channel bridge would be our first recommendation, but as of the week we have a new transaction sync option you can opt into if you'd like. This should automatically handle importing those fees and preventing and sort of discrepancies between OwnerRez and Airbnb.
We made a post recently about this sync option here:
https://www.ownerrez.com/blog/airbnb-transaction-sync-api-integrated-third-party-websites-dismissed-alerts-hosted-website-options#sync
~Caleb
Is there a way to push the cleaning date in OR to Turno? So far it's not showing.
Unfortunately not - we have no visibility into Vrbo's internal moderation processes or their progress. Their status response remains "a few weeks".
FWIW, I was on Lynnbrook’s legacy system (which was fund at booking) but switched to Ascent when they offered me interchange-plus pricing. I was happy with Lynnbrook but I’ve been very satisfied with Ascent as well and am paying closer to about 2.2% average (I suspect I get a decent number of debit card people in my market). They do have fixed monthly fees that are a little higher than Lynnbrook but that works for me as I process $25-50K a month on average.
I was happy with Lynnbrook and would recommend their old system, but I don’t know that I would be as happy with their newer system that doesn’t work with temporary authorizations for security deposits.
Is there a way to best track an AirBNB resolution request and related payout on a specific booking? I tried to convert a booking to 'manual charges' but once the payout came through there was duplicate charge now showing on the booking. Looking for recommendations or how others may be managing this process for items like early check-in fees or pet fees as an example that occur AFTER the booking has been created. Thanks in advance!
Thank you for that advice!!!
Yes, this is planned.
It was the guest using the wrong card for me. So guest error rather than software.
That feature is actually in testing; it will be released in the not too distant future.
You'd want to begin by reaching out directly to your credit card processor. One common error is that the card issuing bank does not recognize your small business name & combining that with the, generally, large & unusual charge, may result in overzealous fraud protection. Asking the guest to call their bank to approve the charge often works.
Lynnbrook Group seems to default to a faster underwriting process which means "fund at arrival" is the usual offer. You can request additional underwriting to see if they can approve you for "fund at booking."
On our list of processors, as far as I know, most do fund at booking. I cannot speak to all of the processors, though, in writing support tickets, the security deposit auto-renewal seems to be a big issue for some hosts. The best processor for you likely depends on your business model. Most processors have some base monthly fees, from $5-$50 for just having the account, then they seem to charge fees based on the type card, meaning you don't know, for sure, what rate you will pay until you see the billing.
You could certainly make some calls and see who sounds good. You can run a few reports to determine your annual volume of CC charges and see what terms the processors can offer at your level.
https://www.ownerrez.com/support/articles/payment-processing-gateways-list
Good afternoon! I've been using ownerrez for a while but have not gotten started yet with API. I currently have payouts set up with Lynnbrook for my properties. However, Lynnbrook will not release funds until the guest arrives, which I don't like. I would much prefer to get paid when the guest pays. Is there another third part payment processor with decent rates that will payout at booking instead of at guest arrival?
As it turned out it was a coincidence. All sorted now.
How did you end up sorting it? Guest says their card won’t go through and they are using a visa. Also getting same message as you did.
