General Help and Questions

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No, but, once a guest has booked, you can export your contact list from OwnerRez into Excel, and then most likely import it in one go into your mailing list program.

Hi UstlcRentals,

We'll send you an email to dig further into this!

Yes - in both Property Rules and each individual Season, there's an array of checkboxes where you can select what days checkin and checkout are and are not allowed.

Hello

I for one could really benefit from a seminar or "cheat sheet" on how to expand functionality on our hosted websites.

Topics such as HTML, CSS, etc.

Has OR given any thought to having such a presentation?

Thank you

Hey folks, is there a way to embed a link to my email subscription form in the booking process? It would be great for guests to have the opportunity to subscribe automatically during their booking, so I don’t have to input their emails manually into my mailing list later. I tried creating a custom booking field, but I can’t figure out how to make it a clickable link. 

I have my rates set to $100 weekday and $115 weekends.  I have a 5% increase set for airbnb. On airbnb my rates show as $95 weekday and $121 weekends.  That's less for weekdays, which don't make sense... and more for weekends, which is right. Just looking for some clarity on the situation.  

Thanks in advance

- Lacey

Is there a way to set up the booking so guests can't check in on Sundays?

Tecipients can choose to unsucribe to the alerts.

Can you explain your use case in more detail?  You ought to be able to accomplish your intent, perhaps in a different way, such as by a trigger that fires when a booking is created, but, with the criteria that it applies only for bookings arriving in less than 1 day.

This won’t work for me. I get last minute bookings sometimes so I need a message sent in response to the security deposit being scheduled. Why is there not a way to do this?

Thank you for the workaround you suggest but this is very inconvenient for handling data from disabled properties.  I believe you have to do something about this...

As has been pointed out multiple times, no update is necessary - in order to see the data from disabled properties, all you have to do is temporarily re-enable them, and it will all reappear.

This is a courtesy to allow you to do this without charge for the additional property, so long as you disable it again before your next billing day.  If disabled properties were fully functional like enabled ones, then it would be necessary to charge for them, which would kind of defeat the point of having the disable feature.

We're in the same boat.  Sold two properties and would like to run historical reports.  Is this on a list for a future update?

Not at present, but, we have plans to add that capability in the future.

I mostly use AirBnB but not API at this time. I have 30 cabins I manage. I'm looking for a way that would show me what my pricing is this year vs last or a solution that automatically takes my pricing from last year and puts it up for this year or can even add another $50 to that. I'm tired of looking at past calendars to see what I got for Xmas last year and pricing accordingly. it's a lot of back and forth- so  seeing if there are any options / pricing companies out there that  automatically do this. 

Unfortunately, yes, Airbnb has added the ability to edit a great many things directly in their control panel, even if you are using OwnerRez.

Don't do this!  Any changes you make, will just be overwritten by OwnerRez next time it syncs... but, precisely when that is cannot be known and, since we don't know you made changes in Airbnb, it may be awhile.  You'll end up with unpredictable and confusing behavior.

All changes should continue to be made in OwnerRez, except for the handful of settings where this is documented as not possible:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#changes

Hey there, I have API between my OwnerRez account & Airbnb account. 

Before, I was unable to edit anything under 'Additional Charges' for units in Airbnb, and when I would use the Airbnb app it would say something along the lines of "use your integration software to make changes". 

Now under every unit, I'm able to edit and change any additional fees I'd like, I would love to actually do that, so I could separate my resort fees, cleanings fees and damage fees from being all together in the cleaning fee and then later having to separate them when I'm doing owner statements. I haven't tried it out because I'm wondering how it would push over when someone books, or if it would just eventually disappear after they sync.

Is this just a glitch? I can't seem to find anything in product updates. Even my OwnerRez had some updates as well as VRBO with no emails or notice? I know have two tabs under the property description, and in VRBO my "edit property" page is completely different. Maybe it's all OwnerRez related since it all happened at the same time? 

Thank you!

There was an issue with a recent update where it was validating the hosted website description version with too short of a max length (even if you don't have hosted website enabled). That's now fixed and you shouldn't see the LQA error anymore.

I am getting sync errors on the description, but I cannot find the description that exceeds 10000

add schema markup to the page (or overall site)  itself, not to the widget. 

According to Airbnb: https://www.airbnb.com/help/article/2704 parties and events continue to be disallowed.
 
The only exception is "traditional hospitality venues".  We'll make inquiries as to exactly what that means, but as far as we can tell, it wouldn't be generally applicable.

Air B&B's site still allows you to say that events are allowed, despite their ban.  Events are more than just parties.  We should not be forced to send a "no events" signal to Air B&B since they still allow you to say yes to events.

Two years later, I'm wondering if you've identified a workaround. 

I don't mind a Saturday check-in if they're staying for more than one night. 

Using pricelabs, we allow 1-day bookings when booking within 5 days. It'd be great if I could exclude a Saturday to Sunday only. Although, the other side of me feels one day is better than no days, given the choice... 

Currently the review widget doesn't have the JSON schema markup as we're not sure it would work in an iframe or when added via javascript.

We're open to adding the JSON-LD for reviews on the widget if we can confirm it would show on the correct page when embedded that way, but are wary of adding without confirmation as Google's crawling can be a bit finicky for the reviews.

It sounds like OR is working on this.  From their latest product roadmap the "portal" feature, once fully developed, looks like it will have the ability for cleaners to login and see what is needed.  I'm eagerly awaiting this for both the cleaner and my business partners.

Does anyone know if the review widget has the JSON schema markup for reviews/products so that google will pickup the star rating for the homes and our websites in general?

Thank you!

Hi Chelsea! Under each property you can set them custom. Go to a property, select Channel Rules, then you can change House Rules there by using "Override Channel API Rules"

I have 5 properties that are API - connected and I cannot figure out how to create different house rules for each property. Am I missing something?