General Help and Questions

Sort by

• Newest Reply
• Newest Topic

You can do it either way, or both, as you prefer.

Can you send messages straight through the App or is it all through email?

You are a genius!  Thank you for taking the time to explain that to me.  I appreciate you!

Kelli

The API is what pushes rates.  Since you aren't using the Vrbo API, the rates won't be pushed there automatically.

It is possible to push them manually using Channel Bridge:

https://www.ownerrez.com/support/articles/channel-bridge-push-rate-airbnb-vrbo

That booking does not have the Vrbo booking number (starting with HA-) which is why Channel Bridge isn't matching it up.

You should be able to find that number in your Vrbo control panel.  Then you can enter it into OwnerRez in the Channel Reservation ID field of the Booking, using the Change/Move button on the Overview tab.

Then, re-run the Channel Bridge import - it should be able to match up the bookings and proceed.

Hi all... I'm currently using pricelabs to create the right nightly rates and using Owner Rez as my PMS.  Airbnb and VRBO are two of my platforms but only Airbnb is setup via API.  I've setup a 20% discount for the upcoming memorial weekend but that discount is not coming through VRBO.  Do I need to be doing something to push the discounted pricing to VRBO?  Thanks in advance!

This is the error message that  I am getting.  This booking was through VRBO, which is true of most of my bookings.  It is a booking for someone that checked out today (not sure if that matters).  Any helpful advice on how to fix the issue?

There's not a general setting for holiday color -- each widget has its own holiday color setting.

If you've create a widget, you'll find it in Settings > Widgets. Edit it there and you can set the holiday color.

For hosted websites, edit the page where that widget appears, change the settings for the widget, and you'll find the holiday color setting there (see screenshot). On some pages, such as the property detail page, there may be several widgets such as the booking widget and availability calendar that have separate holiday color settings.

I did not find the option to change the holiday shading after clicking settings>widgets....???

Most of these are available in various pages in OwnerRez in the Properties area.  This support doc may also be helpful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks

If you still can't disposition one of these, please reach out to the Helpdesk to take a look.

Thanks Ken. I’ll have a read in the morning.

Most of these are available in various pages in OwnerRez in the Properties area.  This support doc may also be helpful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks

If you still can't disposition one of these, please reach out to the Helpdesk to take a look.

Every-time I log into Airbnb I get presented with a list of 'opportunities' and a list of things to 'update' my property with. Some of them I am not going to do but others I either already do or can easily change. I have ticked the boxes on Airbnb but they keep coming back so I'm guessing I need to do something on the Ownerrez side.

I thought I had already completed everything but if anyone can point me to a location on Ownerrez to complete them so it ticks the box on Airbnb? I'd be very grateful

1. Provide basics for cooking

2. Offer weekly discounts - I already do on Owner rez but it doesn't show on Airbnb

3. Safety Considerations Pool/hot tub without a gate or lock

4. Nearby lake, river, other body of water

5. Climbing or play structure

6. Heights without rails or protection

7. Potentially dangerous animal

8. Security cameras/audio recording devices

9. Must climb stairs

10. Potential for noise

11. Pet(s) live on property

12. Some spaces are shared

13. Amenity limitations

14. Weapons on property

Thank you

This is a known issue that can be ignored.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-bookingcom-common-issues-questions#only-available-messages

OwnerRez is only able to set surcharges in channels you are connected to via API, so that answers Vrbo.

For Airbnb, there are a number of possibilities, such as, you may have set a rate adjustment to increase your charges on Airbnb.  Or, if you have a linen fee, Airbnb combines that with cleaning when displaying to guests.

If you'd like to investigate further, you can write in to the Helpdesk with an example of a booking number that is wrong.

Booking . com question. I have 100 days out set on API settings on a channel. But BDC keeps sending me emails that I only have few dates left open. When I log in and view calendar, it says:
Act now – your property is only available for 23 more days  I am not sure how is that possible when by API channel says 100 days.

Thanks Ken.

I think their Machine has a lot of learning to do. I looked for my place under countryside and national parks but despite it actually being in both it doesn’t turn up in the searches.

Plenty of other places that aren’t in the countryside or a national park turned up though.

Looks a bit of a mess at the moment.

Airbnb has just confirmed to us that, indeed, this will be entirely automated using machine learning, so there will be no new settings, amenities, or other options to configure.

Hi everyone! I'm getting through the setup process (as I say to my kids when faced with something big, "how do you eat an elephant? One bite at a time!") and have put in surcharges for 

1. Cleaning: $205

2. Maintenance fee (insurance): $37

VRBO is still iCal and Airbnb is API, and VRBO is showing nothing even after a sync and hard refresh in incognito window, and Airbnb is showing a random $211 cleaning fee (not the $205 I have in OR).

Help? Thank you!

Airbnb just announced it to us as well.  Their official guidance says that the new categories will be "evaluated using machine learning", which suggests that, no, there won't be any additional boxes for you - their systems will presumably automatically search your photos and descriptions for mentions of Frank Lloyd Wright and grand pianos, to grab a few examples.

We are continuing to request additional information, and will quickly support any new options Airbnb makes available.

I know it's brand new (today) but I logged in to see what i need to do to update my properties for the new Airbnb category searches. I can find the announcement from Airbnb but can't find any more than that. I'm assuming they will arrive soon and that OwnerRez will have some new boxes for us to fill in.

Anyone know anything about it?

Thanks

Well, since I'm a programmer, probably about $3/month in AWS Lambda fees. I understand you're trying to get business here. I'm trying to convey that it's not something I'd be interested in. 

We would love to see this too. Why couldn't the properties be listed in the property drop down list as a an option? The value of good reports is immense.

Hey Dori123! Is this problem still an issue or has it been resolved?

I don't think a feature like this would be hundreds of dollars monthly. What seems like a fair price point to you to have this automated?

Well, honestly we turned off the Quickbooks integration on OwnerRez because we found it was creating more work than it solved for. Additionally, it seemed like kind of an abandoned feature without much support from OwnerRez at the moment.

I've briefly looked at a couple of other companies offering products to automatically sync them but have dismissed them do to cost. I'm a programmer myself, so it's hard to justify spending hundreds of dollars monthly on something I could knock out in a day. 

I don't work for ownerrez, but I am a developer so I could help. If you want to talk more about the problem, you can email me: milestuck95@gmail.com

Makes sense. Do these line items need to be pulled in through ownerrez or can these transactions be accessed outside of ownerrez? I ask because if ownerrez isn't the only platform with access to your charges/transactions, then maybe we can work around ownerrez and solve the issue. 

We have to do it once a month at month close, but it can require hours of work depending on the bookings we have. 

How often do you have to manually update these line items in quickbooks?