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Frequent Broken Rental Agmt Links in Emails to ABB Guests 2 replies

Chandler S
Jun 15, 2022 2:07 PM
Joined Dec, 2019 30 posts

You bet, I'll send a couple of recent examples your way today. Thanks!

Frequent Broken Rental Agmt Links in Emails to ABB Guests 2 replies

Ken T
Jun 15, 2022 1:55 PM
OR Team Member Joined Aug, 2019 1704 posts

Sounds like there may be an issue with an Xfinity router configuration.  Do you have specific examples you can send in to the Helpdesk to examine?

Frequent Broken Rental Agmt Links in Emails to ABB Guests 2 replies

Chandler S
Jun 15, 2022 9:41 AM
Joined Dec, 2019 30 posts

I'm seeing frequent broken rental agreement links in the emails sent to Airbnb guests after booking. This probably happens with every 5th guest or so, and when they click on the rental agreement link it takes them to an Xfinity page with a 404 Not Found message. Any idea why this could be a spotty but recurring problem, and how I can fix it?

Length restrictions setting?? 1 reply

Ken T
Jun 14, 2022 4:17 PM
OR Team Member Joined Aug, 2019 1704 posts

Listing channels only enforce the min-nights setting on the day of arrival, not whatever might be set on any other days during the duration of the stay.

Pool/Hot Tub Liability Waiver 7 replies

BlueMtnCabins
Jun 14, 2022 2:46 PM
Joined Jun, 2016 1159 posts

Ours:

Hot Tub Addendum for {PDISPNAME} in Sevier County, Tennessee.

 

This Rental Agreement Addendum is incorporated into and made part of the Rental Agreement executed by the owner and the Guest, referring to and incorporating the rented Cabin.

There are health risks associated with the use of hot tubs. Guest agrees to use the hot tub at their own risk. The Owner(s) will not be responsible for any injuries sustained by the Guest or the members of the Guest's party when using the hot tub. Guest who signs this agreement will be responsible to advise all other members of their party of all potential hot tub hazards and rules.

  1. Before unlocking or using the hot tub, Guest(s) must completely review and understand the hot tub operating procedures found in the Rental Instructions as well as the safety items listed on this page. The Guest is responsible for operating the hot tub in accordance with the manufacturer's instructions.
  2. The hot tub is drained, cleaned, refilled, and chemically sanitized before each Guest's arrival. Because the hot tub is completely drained and refilled before each stay, the water may not be warm until the night of the Guest's arrival.
  3. Shower before and after using the hot tub. This is because some lotions or makeup mixed with the hot tub chemicals can cause a rash. Showering after hot tub use will lessen the likelihood of rashes related to exposure to the hot tub chemicals. Never wear jewelry into a hot tub due to the chemicals used. Hot tub chemicals can also affect color-treated hair or damage swimsuits.
  4. If you have any medical condition (such as but not limited to, heart disease, low or high blood pressure, circulatory system problems, diabetes, obesity) or are taking any type of drugs please consult your physician before using the hot tub. Persons who have skin sensitivities or open wounds should not use the hot tub. If you have consumed or are consuming alcoholic beverages or drugs or have a medical condition that in conjunction with hot tub use may result in drowsiness, do not use the hot tub due to the possibility of losing consciousness with the possibility of drowning.
  5. Guest agrees not to use and not allow members of Guest's party to use any type of soaps, shampoo, lotions, bubbles, glitter, or bath oils in the hot tub, as damage to the hot tub and/or skin irritation may occur.
  6. If evidence of use of shampoo, bubbles, lotions, bath oils, or other substances is found in the hot tub, your entire Rental (damage) Deposit will be forfeited. Do not take any products or items into or around the hot tub, including glass, which may clog the filter, damage the hot tub, endanger persons, or cause injury, or skin irritation.
  7. Do not submerge your head, ingest the water, or allow the water to contact your eyes. The Guest is responsible for keeping the hot tub clear of debris and keeping the area around the hot tub clear of obstructions, neat and organized.
  8. Guest is responsible for the full cost that may be due for repair and/or replacement of the hot tub that is required as a result of negligence or misuse by the Guest, or the members of the Guest's party, above and beyond the amount of the Rental (damage) Deposit.
  9. Minors must be supervised by a capable adult age 23 or over at all times while in and around the hot tub.
  10. Inspect the hot tub water before use. If too hot, cloudy, dirty, gritty, smells unusual, or you have any concerns about the water quality, DO NOT USE THE HOT TUB and call the owners or maintenance for service.
  11. The cover must be placed back on the hot tub and locked when not in use or not supervised. This keeps the water warm, prevents debris from entering the water, and keeps minors or unauthorized persons from entering the hot tub. Do not use the hot tub if any of the suction fittings have been removed.
  12. DO NOT CLIMB, LEAN, SIT OR STAND ON THE HOT TUB COVER. A damaged/broken hot tub cover will result in {BSDAMT} charge to the Guest.
  13. Guest understands that the hot tub is strictly an amenity, and the use of the amenity is not guaranteed under the terms of the Rental Agreement. Any interruption or non-availability of the hot tub will not violate the terms of the Rental Agreement.
  14. Chlorine or bromine is used to chemically shock/sanitize the hot tub water when refilled. The plastic chlorine/bromine tab floater contains pellets that provide ongoing sanitizing during your stay along with the filtering system of the hot tub. The chlorine/bromine floater must remain in the hot tub when the hot tub is not occupied by persons. Failure to follow this rule may result in compromised water quality and/or rashes for guests. If the Chlorine/bromine floater is found to be empty of chlorine tablets, DO NOT USE THE HOT TUB and call the Owners or maintenance for service.
  15. If the hot tub is used frequently during your stay, be aware that the build-up of bacteria, body oils, and other foreign matter may overwhelm the hot tub's ability to neutralize the bacteria and properly sanitize and filter the water.
  16. If you notice any water quality issues, such as cloudy, dirty, gritty, or smelly water, DO NOT USE THE HOT TUB and call the owners or maintenance for service.
  17. If using the hot tub after 10:00 PM, be considerate of the neighbors by keeping all noise to a low level. Failure to comply may result in denial of continued occupancy per the Rental Agreement and forfeiture of your Rental deposit and rent.

In the case of a hot tub emergency call 911.  The emergency electrical disconnect for the hot tub is located near the hot tub and is marked by a "Hot Tub Disconnect" tag.

 

I, {CFULL}, have read and understood these hot tub rules and guidelines and will be responsible for ensuring that all my Guests/members of my party follow the same.

Guest's initials: {BXCXLPOL}

 

Length restrictions setting?? 1 reply

BlueMtnCabins
Jun 14, 2022 8:31 AM
Joined Jun, 2016 1159 posts

I had this setting . I assumed that any stay that includes Thu, Fri Sat would require to be 4 nights. Vrbo (API) just allowed booking of Oct 7 -9 which is 2 nights. Is my setting wrong? 

Pool/Hot Tub Liability Waiver 7 replies

Suzy T
Jun 14, 2022 1:55 AM
Joined May, 2022 21 posts

Hello Timothy,

I'm very new to Owner Rez so just been going through the details and thought I could give you some idea as to what I have done. 

The Rental Agreement set up in the system by Owner Rez has a whole paragraph about liability and responsibility for a pool/hot tub.  I simply made some adjustments to make it more relevant and personalized to our situation. 

But I think your idea of a template and trigger will also work.  (The only problem with that is the timing of that message going out.  It might be a bit heavy handed to have the message send out upon booking).  

Hope this helps.

Suzy

 

Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)? 13 replies

Tarki
Jun 10, 2022 3:40 PM
Joined May, 2020 73 posts

I couldn't get a satisfactory reply from OR support for this issue and hoped that putting my question here in the forums would help to get a proper reply. Can someone from OR support can give a proper reply ?

What am I paying for with website fee? 1 reply

Ken T
Jun 8, 2022 5:53 PM
OR Team Member Joined Aug, 2019 1704 posts

Yes, there are templates you can select from - it only takes 5 minutes to set up a Hosted Website. The whole purpose is to be fast and simple for folks who know nothing about creating a website.  :-)

https://www.ownerrez.com/support/articles/hosted-websites

Set up help 1 reply

Ken T
Jun 8, 2022 5:10 PM
OR Team Member Joined Aug, 2019 1704 posts

Certainly!

You can find a good general-overview video of what OwnerRez can do here:

https://www.ownerrez.com/support/articles/overview-a-bird-s-eye-view

You can also watch a recorded live webinar demo:

https://www.ownerrez.com/webinar-nov-19-2020-astrho-ownerrez-using-technology-to-manage-your-business

And, we are now offering regular live demo webinars you can join, which are posted here:

https://www.ownerrez.com/webinars

Last, here's a general setup checklist:

https://www.ownerrez.com/support/articles/setup-checklist

And we have a great many videos and support docs on our website, as well as our email Helpdesk to answer questions.

 

Automated welcome message through Airbnb messaging so that guests know that ownerres emails are legitimate 3 replies

Rex C
Jun 8, 2022 3:48 PM
OR Team Member Joined Aug, 2021 65 posts

Yes, you would want to set up that message as an OwnerRez Airbnb template, and disable your automated messages that are created within the Airbnb control panel. You can send out the Request for Renter Contact Info (Renter Agreement link) in that Airbnb message and let them know that future communications will be handled via email.

Questions on reviews 9 replies

Ken T
Jun 8, 2022 1:54 PM
OR Team Member Joined Aug, 2019 1704 posts

The most common cause of this, is, if you have not yet imported the matching Channel Bridge data for the Bookings.  If this isn't the cause, please write in to the Helpdesk with specific examples of the reviews in question, and we'll investigate.

Set up help 1 reply

Rhonda S
Jun 8, 2022 12:33 PM
Joined Jun, 2022 2 posts

Other than the YouTube channel OwnerRez has, are there any other set up resources out there for beginner? 
Thank you for time!

 

What am I paying for with website fee? 1 reply

Rhonda S
Jun 8, 2022 12:31 PM
Joined Jun, 2022 2 posts

Hello! New user. We have 9 small apartments we using this platform for. Sorry, this is a basic question. We paid for the “website” feature on OwnerRez, is there template? Or do I build my own? If I build my own, what am I paying to have with the website feature? Where to start? Thank you. 

Questions on reviews 9 replies

Crystal C
Jun 8, 2022 8:24 AM
Joined Jun, 2022 3 posts

HI Ken!

New user here -- my reviews imported but aren't showing so I came here looking for a solution.  Per your advice above I confirmed that the reviews haven't been assigned to a specific property, but when I go to CRM>Reviews it doesn't give me the option to "Change Details" and select the right property. The only option I'm given is to change the display name of the guest.  Please help!

Automated welcome message through Airbnb messaging so that guests know that ownerres emails are legitimate 3 replies

Crystal C
Jun 7, 2022 10:16 PM
Joined Jun, 2022 3 posts

Thanks, Ken!

New user here -- do I have to retype the message into OwnerRez, or will the templates I've been using on Airbnb continue to be sent automatically?

New - Stripey Colour of Blocked Off Events - very distracting 6 replies

Cheryl S
Jun 7, 2022 2:54 PM
Joined Jun, 2020 6 posts

Ahhh.... my eyes thank you for the option.

Rate adjustments 4 replies

Ken T
Jun 7, 2022 10:50 AM
OR Team Member Joined Aug, 2019 1704 posts

There can be many reasons; the most likely is that your APIs are not connected/active.  Please write in to the Helpdesk with specifics so we can investigate.

New - Stripey Colour of Blocked Off Events - very distracting 6 replies

Chris Hynes
Jun 7, 2022 7:14 AM
OR Team Member Joined Oct, 2012 1403 posts

Just wanted to let you know we're working on an update that will add an option so you can turn the candy striping on or off.

Rate adjustments 4 replies

Paul E
Jun 7, 2022 6:08 AM
Joined May, 2022 2 posts

hey,

I'm trying to use rate adjustment feature to incorporate each channels commission I pay. But it's not pushing the rate adjustment through.

Any reason to why this is not happening?

Cheers

Operto/VRScheduler and OR 1 reply

Ken T
Jun 6, 2022 12:49 PM
OR Team Member Joined Aug, 2019 1704 posts

Not that we're aware of, but, you could reach out to Operto to double-check.

Operto/VRScheduler and OR 1 reply

Sarah H
Jun 5, 2022 6:49 AM
Joined Jul, 2019 109 posts

Good Morning, I noticed a few bookings didn't come through into Operto. (Which I love BTW).  Is there an issue right now?

Season priority levels 2 replies

Ventura County V
Jun 5, 2022 1:47 AM
Joined Mar, 2022 122 posts

Thank you Ken.  I had a recurring season (4th of July), so that explains why it didn't take over.  It is a 5 day recurring season inside of a two-month window.  Would be nice if the recurring ones could get the same treatment though.

There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.

by Ken T – Jun 5, 2022 12:59 AM (UTC)

 

Season priority levels 2 replies

Ken T
Jun 4, 2022 8:59 PM
OR Team Member Joined Aug, 2019 1704 posts

There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.

Season priority levels 2 replies

Ventura County V
Jun 3, 2022 8:09 PM
Joined Mar, 2022 122 posts

Is there a way to set a priority on a season?  I recently had two conflicting seasons and the lower-priced season won out, thankfully I caught it before it was booked.

 

Use case: One seasonal rate for a long time period, in my case it was July & August.  I had a season for the 4th of July with a special higher rate.

I ended up modifying my July & August season to start after the holiday, but if I had a holiday in the middle of a multi-month season, that would be a fair amount of extra work to make that happen, especially if I had multiple holiday seasons.

 

I did not see anything in the seasons settings that indicated a priority.

Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)? 13 replies

Tarki
Jun 3, 2022 5:05 AM
Joined May, 2020 73 posts

Vrbo charges their 3%/8% commission on the total rental that you process through their platform.  If you don't want them to charge you to process it through their platform, take those non-compulsory items off of their platform and offer them separately.

by SBF VR – Jun 1, 2022 11:20 AM (UTC)

 

Why use two separate systems and complicate things unnecessarily when OR can fix the bug/issue in the system?

 

As I said before, Normally you'd expect OR to make  VRBO aware that some of these extra charges are compulsory and some of them are optional, so that VRBO would not get a commission on these optional extra charges that has nothing to do with them (if I sell the guest an airport transfer, or guided tour, what is this to do with VRBO?). Also as I said before, my guest representative from VRBO acknowledged that they are supposed to get commission on only compulsory surcharges, NOT on the optional surcharges.

Are you aware that you pay commision to VRBO for extra sevices you sell to your guests (e.g. airport transfers)? 13 replies

Tarki
Jun 3, 2022 5:03 AM
Joined May, 2020 73 posts

The only fee I have is cleaning fee and it was subject to commission when I had commissioned listing (now on subscription). Cleaning fee is mandatory and is shown in quotes. I do not add fees after booking. Also I would think if you sell service to guests AFTER booking , then VRBO is not involved (just bill guest via Ownerrez), so how would Vrbo even know to apply commission? 

VRBO knows what extra fees you add to your booking after a booking is made because OR has API connection with VRBO. Normally you'd expect OR to make  VRBO aware that some of these extra charges are compulsory and some of them are optional, so that VRBO would not get a commission on these optional extra charges that has nothing to do with them (if I sell the guest an airport transfer, or guided tour, what is this to do with VRBO?). Also as I said before, my guest representative from VRBO acknowledged that they are supposed to get commission on compulsory surcharges.

 

So, I'm still waiting an answer from OR support.

 

Isn't there anyone else who sells extra products/services to their guests and concerned about the commision they pay unnecessarily up VRBO for these extra products/services?

Resetting automated emails when the reservation moves 4 replies

SBF VR
Jun 2, 2022 12:30 PM
Joined Jul, 2018 29 posts

i definitely get that the automatic use case could be really complicated, especially if all it does it move a day or add a day on the end.  That's why I think manual is a good stop-gap until the automatic use cases can be clearly defined.

Resetting automated emails when the reservation moves 4 replies

Joel P
Jun 2, 2022 12:26 PM
OR Team Member Joined Oct, 2009 152 posts

That's a great suggestion, and we may add that as well. We're also looking into whether it makes sense to automatically reset any triggers when the booking dates change. This will require some research on our end.

Thanks for the suggestions! 

Resetting automated emails when the reservation moves 4 replies

SBF VR
Jun 2, 2022 12:12 PM
Joined Jul, 2018 29 posts

Seems like the simplest would be to make it manual, and those drop-downs to the right of the triggered emails, add a pick for "Reset" (or whatever name makes most sense) so it acts like the conditions that caused it to happen before didn't actually happen.  I can then pick that menu for appropriate emails individually after the triggers misfire the email for whatever reason.