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You bet, I'll send a couple of recent examples your way today. Thanks!
Sounds like there may be an issue with an Xfinity router configuration. Do you have specific examples you can send in to the Helpdesk to examine?
I'm seeing frequent broken rental agreement links in the emails sent to Airbnb guests after booking. This probably happens with every 5th guest or so, and when they click on the rental agreement link it takes them to an Xfinity page with a 404 Not Found message. Any idea why this could be a spotty but recurring problem, and how I can fix it?
Listing channels only enforce the min-nights setting on the day of arrival, not whatever might be set on any other days during the duration of the stay.
Ours:
Hot Tub Addendum for {PDISPNAME} in Sevier County, Tennessee.
This Rental Agreement Addendum is incorporated into and made part of the Rental Agreement executed by the owner and the Guest, referring to and incorporating the rented Cabin.
There are health risks associated with the use of hot tubs. Guest agrees to use the hot tub at their own risk. The Owner(s) will not be responsible for any injuries sustained by the Guest or the members of the Guest's party when using the hot tub. Guest who signs this agreement will be responsible to advise all other members of their party of all potential hot tub hazards and rules.
In the case of a hot tub emergency call 911. The emergency electrical disconnect for the hot tub is located near the hot tub and is marked by a "Hot Tub Disconnect" tag.
I, {CFULL}, have read and understood these hot tub rules and guidelines and will be responsible for ensuring that all my Guests/members of my party follow the same.
Guest's initials: {BXCXLPOL}
I had this setting . I assumed that any stay that includes Thu, Fri Sat would require to be 4 nights. Vrbo (API) just allowed booking of Oct 7 -9 which is 2 nights. Is my setting wrong?
Hello Timothy,
I'm very new to Owner Rez so just been going through the details and thought I could give you some idea as to what I have done.
The Rental Agreement set up in the system by Owner Rez has a whole paragraph about liability and responsibility for a pool/hot tub. I simply made some adjustments to make it more relevant and personalized to our situation.
But I think your idea of a template and trigger will also work. (The only problem with that is the timing of that message going out. It might be a bit heavy handed to have the message send out upon booking).
Hope this helps.
Suzy
I couldn't get a satisfactory reply from OR support for this issue and hoped that putting my question here in the forums would help to get a proper reply. Can someone from OR support can give a proper reply ?
Yes, there are templates you can select from - it only takes 5 minutes to set up a Hosted Website. The whole purpose is to be fast and simple for folks who know nothing about creating a website. :-)
https://www.ownerrez.com/support/articles/hosted-websites
Certainly!
You can find a good general-overview video of what OwnerRez can do here:
https://www.ownerrez.com/support/articles/overview-a-bird-s-eye-view
You can also watch a recorded live webinar demo:
And, we are now offering regular live demo webinars you can join, which are posted here:
https://www.ownerrez.com/webinars
Last, here's a general setup checklist:
https://www.ownerrez.com/support/articles/setup-checklist
And we have a great many videos and support docs on our website, as well as our email Helpdesk to answer questions.
Yes, you would want to set up that message as an OwnerRez Airbnb template, and disable your automated messages that are created within the Airbnb control panel. You can send out the Request for Renter Contact Info (Renter Agreement link) in that Airbnb message and let them know that future communications will be handled via email.
The most common cause of this, is, if you have not yet imported the matching Channel Bridge data for the Bookings. If this isn't the cause, please write in to the Helpdesk with specific examples of the reviews in question, and we'll investigate.
Other than the YouTube channel OwnerRez has, are there any other set up resources out there for beginner?
Thank you for time!
Hello! New user. We have 9 small apartments we using this platform for. Sorry, this is a basic question. We paid for the “website” feature on OwnerRez, is there template? Or do I build my own? If I build my own, what am I paying to have with the website feature? Where to start? Thank you.
HI Ken!
New user here -- my reviews imported but aren't showing so I came here looking for a solution. Per your advice above I confirmed that the reviews haven't been assigned to a specific property, but when I go to CRM>Reviews it doesn't give me the option to "Change Details" and select the right property. The only option I'm given is to change the display name of the guest. Please help!
Thanks, Ken!
New user here -- do I have to retype the message into OwnerRez, or will the templates I've been using on Airbnb continue to be sent automatically?
Ahhh.... my eyes thank you for the option.
There can be many reasons; the most likely is that your APIs are not connected/active. Please write in to the Helpdesk with specifics so we can investigate.
Just wanted to let you know we're working on an update that will add an option so you can turn the candy striping on or off.
hey,
I'm trying to use rate adjustment feature to incorporate each channels commission I pay. But it's not pushing the rate adjustment through.
Any reason to why this is not happening?
Cheers
Not that we're aware of, but, you could reach out to Operto to double-check.
Good Morning, I noticed a few bookings didn't come through into Operto. (Which I love BTW). Is there an issue right now?
Thank you Ken. I had a recurring season (4th of July), so that explains why it didn't take over. It is a 5 day recurring season inside of a two-month window. Would be nice if the recurring ones could get the same treatment though.
There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.
There isn't a way to manually set a priority, but, the season that is shorter and more specific (i.e. not repeating) is what will have priority.
Is there a way to set a priority on a season? I recently had two conflicting seasons and the lower-priced season won out, thankfully I caught it before it was booked.
Use case: One seasonal rate for a long time period, in my case it was July & August. I had a season for the 4th of July with a special higher rate.
I ended up modifying my July & August season to start after the holiday, but if I had a holiday in the middle of a multi-month season, that would be a fair amount of extra work to make that happen, especially if I had multiple holiday seasons.
I did not see anything in the seasons settings that indicated a priority.
Vrbo charges their 3%/8% commission on the total rental that you process through their platform. If you don't want them to charge you to process it through their platform, take those non-compulsory items off of their platform and offer them separately.
Why use two separate systems and complicate things unnecessarily when OR can fix the bug/issue in the system?
As I said before, Normally you'd expect OR to make VRBO aware that some of these extra charges are compulsory and some of them are optional, so that VRBO would not get a commission on these optional extra charges that has nothing to do with them (if I sell the guest an airport transfer, or guided tour, what is this to do with VRBO?). Also as I said before, my guest representative from VRBO acknowledged that they are supposed to get commission on only compulsory surcharges, NOT on the optional surcharges.
The only fee I have is cleaning fee and it was subject to commission when I had commissioned listing (now on subscription). Cleaning fee is mandatory and is shown in quotes. I do not add fees after booking. Also I would think if you sell service to guests AFTER booking , then VRBO is not involved (just bill guest via Ownerrez), so how would Vrbo even know to apply commission?
VRBO knows what extra fees you add to your booking after a booking is made because OR has API connection with VRBO. Normally you'd expect OR to make VRBO aware that some of these extra charges are compulsory and some of them are optional, so that VRBO would not get a commission on these optional extra charges that has nothing to do with them (if I sell the guest an airport transfer, or guided tour, what is this to do with VRBO?). Also as I said before, my guest representative from VRBO acknowledged that they are supposed to get commission on compulsory surcharges.
So, I'm still waiting an answer from OR support.
Isn't there anyone else who sells extra products/services to their guests and concerned about the commision they pay unnecessarily up VRBO for these extra products/services?
i definitely get that the automatic use case could be really complicated, especially if all it does it move a day or add a day on the end. That's why I think manual is a good stop-gap until the automatic use cases can be clearly defined.
That's a great suggestion, and we may add that as well. We're also looking into whether it makes sense to automatically reset any triggers when the booking dates change. This will require some research on our end.
Thanks for the suggestions!
Seems like the simplest would be to make it manual, and those drop-downs to the right of the triggered emails, add a pick for "Reset" (or whatever name makes most sense) so it acts like the conditions that caused it to happen before didn't actually happen. I can then pick that menu for appropriate emails individually after the triggers misfire the email for whatever reason.