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I reached out to our contacts at Beyond and received this explanation:
We have a system of adding credits for reservations made not using our suggested prices where we mark them as "non-billable" in our system.
Please specify if it fit one of these categories :
- Owner Bookings
- Long-term Stays
- Repeat Guests
We only request our customer to provide us a reason why the reservation should be marked as non-billable.
Then, please follow these steps :
1. Download your billing statement from the billing page.
2. Highlight any non-billable reservations and provide the reason why it is a non-billable reservation.
3. Save the file as an .xls or .xlsm, a .csv will not save the formatting.
4. Send the statement to Payments@beyondpricing.com.
5. Someone from the Billing Team will confirm once the reservations are marked as non-billable.
6. Non-billable reservations will appear as a non-billable credit on the users current statement. We do not refund the amount previously billed to the users payment method on file.
7. Last but not least, we ask our users to send their non-billable reservations on a monthly cadence.
I had that issue originally many months ago, I believe it's the field under Property > Edit Property > Contacts and it is Name. There's also a contact selector above it.
I get a cancellation from BDC for October 2022 and my OwnerRez calendar is updated appropriately. My Airbnb still has the booking.
If I block a date in OwnerRez, it will not update in Airbnb.
This should update within 1-2 hours of the booking falling off of your OwnerRez calendar, and even sooner if an Airbnb guest puts those dates into the Availability Checker.
I am now using an OwnerRez to a Google Calendar and it’s having the same issue. No updates unless initiated.
Seeking help!
This is a known issue with Google Calendar, they are notorious for not updating iCal feeds automatically.
did you figure out how to change the hosted by? i'm running into the same issue.
This is a known issue with Vrbo, they pushed out an update yesterday that they quickly rolled back upon being advised of this bug. They're working on fixing all affected reservations, no action is needed on your end.
Note that there's a global Communication History view that shows everything (with the various categories in different tabs):
https://app.ownerrez.com/inbox/history/emails
I’m having the exact same issue:
I sync my calendar from OwnerRez to Airbnb and from Airbnb to OwnerRez.
I get a cancellation from BDC for October 2022 and my OwnerRez calendar is updated appropriately. My Airbnb still has the booking.
If I block a date in OwnerRez, it will not update in Airbnb.
I am now using an OwnerRez to a Google Calendar and it’s having the same issue. No updates unless initiated.
Seeking help!
Ownerrez shows the booking with the correct guest name. But in VRBO inbox and booking, the guest name is me, with my email address!? We're API connected. I haven't seen this happen before. Any ideas? Thanks
Here's how to handle cancellations:
https://www.ownerrez.com/support/articles/cancelling-a-booking
If it's a Vrbo API booking, the cancellation must be done in OwnerRez, following the instructions linked above.
Hi all--Is anyone familiar with the "Communication History" screen? The address bar says you'd get to it via the inbox, but the inbox tab doesn't have any sub-tabs and I can't get back to it.
I'm a bit confused between the Inquiries tab vs CRM tab, and now this "Communication History" page which actually I think is the best of all worlds. It could have a number notification button to show Airbnb people waiting for replies, Email (ie Vrbo) people waiting for replies, and actually have a place to enter the other sources of inquiries, whether they turn into actual reservations or not..
@support **Could the Inquiries tab and Inbox tab be combined into THIS tab**
And actually, Esmeralda doesn't show up at all on the "Inquiries" page. I wanted to actually see how many Adults/Kids there were and there's no info at all from the Airbnb channel. Only the emails I marked as inquiries from my Gmail inbox.
Any thoughts?? TIA!!
Try removing the ... at the end of the Headline field on the Description tab of the property. Airbnb's got a bug right now where they return an unknown error if you have repeating symbols in the headline.
Thank You Chris! All sorted. Removed the ... and it all works fine.
Try removing the ... at the end of the Headline field on the Description tab of the property. Airbnb's got a bug right now where they return an unknown error if you have repeating symbols in the headline.
I hunted down the word 'Whatsapp' and removed it from my information and the error message disappeared.
For about an hour. Now I get.
Message AvailabilityUpdated, RatesUpdated, RulesUpdated, ListingUpdated Has Error? Yes
I've run the listing quality analyser and don't get any errors?
Any thoughts?
Thanks! Exactly what I wanted - the guest to sign the contract and submit payment information, but I would have some time to confirm availability before the booking is finalized.
To do that, there's a setting in the property Rules section called "card will not be charged". It's been there for many years so it predates the term "Request To Book" -- we should probably rename that so it's less confusing :-D
Anyway, to turn that on, go to the Rules section of each property and set it the option (see screenshot). Then the booking will come in with a card on file but not be charged, and will be either pending or confirmed depending on the setting you choose underneath.
Then, once it's in the system you can either confirm it and take payment or cancel it.
Alternatively, if you want guests to only be able to send inquiries through the widgets but fully book once you send them a quote, then set your booking widgets into Inquiry Only mode and leave the card on file setting I referred to above alone. That way they can only send inquiries but not book now -- however, once you respond with a quote then they will be able to book now.
I understand how to select request to book on the channels like AirBnB and Vrbo, but how can I do that for our own website? Users on the FB forum say they can do it but no one remembers how they configured it. We have our own Wordpress site and I'm currently using the "Book Now" widget.
Hi I am getting the following error message and I cannot work out what to do to rectify it.
Any advice?
'We can't save your info yet. Links and contact info can't be shared. Please remove this info to continue: "WhatsApp", An error has occurred'
I'm API integrated with Vrbo. Guest sent cancellation request via Vrbo but I couldnt find a way to approve it whether on Vrbo or Ownerrez. Ownerrez also didnt send me any notification regarding the cancellation. I only knew because Vrbo notified me. Please help. Thank you.
Hi,
Please write in to the Helpdesk with a screenshot of that error in your browser, including in particular the URL bar of your browser so we can see where you ended up at.
I average around 2.4% with all fees monthly.....I don't know if they have a set up fee currently.
What kind of rates do they have through Costco now? Have any of the setup / monthly fees changed?
Thank you. I was hoping there was a way to do so under the security deposit section, but this will work for now.
You can set up a Surcharge to reflect the RDD:
The Beyond Pricing integration is completely maintained and supported by Beyond Pricing. I'm not sure how exactly they calculate your subscription fees. As an OAuth app, you grant them access to see all of your bookings, and there is no way in OwnerRez to hide some bookings from one OAuth application.
I recommend contacting their support and asking if there is a way to opt out specific bookings from their subscription billing.
Well, yes I can just block the time or I can handle it outside of OR, but that misses the point of my question.
I want to be able to use the OR automation for guests that I do know (as well as new rentals from the rental site). OR sets up lock codes, handles communication, etc. A blocked time gives me none of that as far as I know.
Glenn
Being stingy, I use Pricelabs during months when I get the most bookings and Beyond Pricing when the number of bookings are less. Pricelabs is inexpensive compared to Beyond Pricing but PL algorithms are not as good as BP's
When clicking on OR C/B extension, and then "log in" to vrbo (in order to impost reviews), I am getting this:
{"statusCode":401,"error":"Unauthorized","message":"Unauthorized"}
Hello,
Is there any way to record a refundable security deposit received via check or cash, aside from making a note? All I can see is a credit card option, which is not viable as I don't get the cards for this type of guest (multi-month with full-on rental agreements and proper security deposits).
Thanks
Ryan
We would like to see the use of TAG expanded. We have owners that do not wish to charge friends a Security Deposit and use a different Legal Agreement. We also charge a lower commission on owner referred bookings. This requires that it go beyond standard triggers and affect PM, rules and system messages. Is this possible in a future release? Also being able to automatically add, remove and change charges based on a TAG would solve problems regarding special handling in many situations. Adding a TAG to a booking that changed a number of parameters and standard charges would be VERY helpful.
Do they charged for manually added bookings (like those from friends) or only ones that go through OTA's or your website?
Can't you just mark it as a blocking in your calendar? Or if not, I would handle it outside of OR.