General Help and Questions

Latest Activity...

How does the pricing between Stripe and Lynbrook compare? 35 replies

Rick A
Sep 1, 2022 9:43 AM
Member for 7 years 7 posts

I average around 2.4% with all fees monthly.....I don't know if they have a set up fee currently.

How does the pricing between Stripe and Lynbrook compare? 35 replies

Kevin T
Aug 31, 2022 6:41 PM
Member for 3 years 2 posts

What kind of rates do they have through Costco now?  Have any of the setup / monthly fees changed?

Security deposit... by check 3 replies

Ventura County V
Aug 31, 2022 5:12 PM
Member for 3 years 122 posts

Thank you.  I was hoping there was a way to do so under the security deposit section, but this will work for now.

Security deposit... by check 3 replies

Ken T
Aug 31, 2022 1:51 PM
OR Alum Member for 6 years 1704 posts

You can set up a Surcharge to reflect the RDD:

Beyond Pricing - Will it charge on all rentals 8 replies

Joel P
Aug 31, 2022 10:00 AM
OR Team Member Member for 16 years 166 posts

The Beyond Pricing integration is completely maintained and supported by Beyond Pricing. I'm not sure how exactly they calculate your subscription fees. As an OAuth app, you grant them access to see all of your bookings, and there is no way in OwnerRez to hide some bookings from one OAuth application.

I recommend contacting their support and asking if there is a way to opt out specific bookings from their subscription billing.

Beyond Pricing - Will it charge on all rentals 8 replies

Glenn Moore
Aug 31, 2022 9:50 AM
Member for 13 years 80 posts

Well, yes I can just block the time or I can handle it outside of OR, but that misses the point of my question.   

I want to be able to use the OR automation for guests that I do know (as well as new rentals from the rental site).  OR  sets up lock codes, handles communication, etc.  A blocked time gives me none of that as far as I know.

 

Glenn

Beyond Pricing - Will it charge on all rentals 8 replies

CWV
Aug 30, 2022 10:08 PM
Member for 6 years 63 posts

Being stingy, I use Pricelabs during months when I get the most bookings and Beyond Pricing when the number of bookings are less.  Pricelabs is inexpensive compared to Beyond Pricing but PL algorithms are not as good as BP's

Ownerrez channel bridge chrome extension gives error 1 reply

BlueMtnCabins
Aug 30, 2022 9:19 PM
Member for 9 years 1190 posts

When clicking on OR C/B extension, and then "log in" to vrbo (in order to impost reviews), I am getting this:

 

{"statusCode":401,"error":"Unauthorized","message":"Unauthorized"}

Security deposit... by check 3 replies

Ventura County V
Aug 30, 2022 8:43 PM
Member for 3 years 122 posts

Hello,

Is there any way to record a refundable security deposit received via check or cash, aside from making a note?  All I can see is a credit card option, which is not viable as I don't get the cards for this type of guest (multi-month with full-on rental agreements and proper security deposits).

 

Thanks

Ryan

Tags and message triggers 14 replies

Andree M
Aug 30, 2022 10:51 AM
Member for 7 years 16 posts

We would like to see the use of TAG expanded. We have owners that do not wish to charge friends a Security Deposit and use a different Legal Agreement. We also charge a lower commission on owner referred bookings. This requires that it go beyond standard triggers and affect PM, rules and system messages. Is this possible in a future release? Also being able to automatically add, remove and change charges based on a TAG would solve problems regarding special handling in many situations. Adding a TAG to a booking that changed a number of parameters and standard charges would be VERY helpful.

Beyond Pricing - Will it charge on all rentals 8 replies

Maarten H
Aug 30, 2022 4:33 AM
Member for 3 years 23 posts

Do they charged for manually added bookings (like those from friends) or only ones that go through OTA's or your website?

Can't you just mark it as a blocking in your calendar? Or if not, I would handle it outside of OR.

 

VRBO says payment received is overdue 1 reply

Ken T
Aug 29, 2022 9:38 PM
OR Alum Member for 6 years 1704 posts

You cannot - just ignore it, as OwnerRez is in charge.

VRBO says payment received is overdue 1 reply

Donna C
Aug 29, 2022 7:51 PM
Member for 3 years 3 posts

Thanks in advance.  :)
We're API connected to VRBO.  A guest wanted to add a day.  We did that and added the charge line item as a new line in payments.  OwnerRez computed everything and handled collecting the payment, perfect.  But VRBO is saying the amount is overdue.  How do we clear this off VRBO?

How do you capture emails on your ownerres website if visitor does not request a quote? 2 replies

Wendy P
Aug 28, 2022 11:16 AM
Member for 3 years 1 post

Did you ever find this answer to get a pop up to work to capture emails when someone visits your site??

Problem with discount 1 reply

Shawn H
Aug 27, 2022 11:32 AM
OR Team Member Member for 4 years 300 posts

On the lower two % discounts, you just need to apply multiple criteria to them. For example:

10% Discount for 5 nights:

  • Where Number of Nights is Greater Than or Equal to 5 nights
  • Where Number of Nights is Less Than 7 nights

5% Discount for 4 nights:

  • Where Number of Nights is Equal to 4 nights

Or

  • Where Number of Nights is Greater Than or Equal to 4 nights
  • Where Number of Nights is Less Than 5 nights

 

Problem with discount 1 reply

LC House
Aug 26, 2022 10:44 PM
Member for 3 years 15 posts

I set 5% discount for 4 nights, 10% discount for 5 nights, 15% discount for 7 nights. I have a Vrbo guest booked for 7 nights and all 3 discounts were applied and she ended up receiving 30% discount. How do I fix this???

Collecting and remitting taxes 12 replies

Ken T
Aug 25, 2022 9:57 PM
OR Alum Member for 6 years 1704 posts

The answer with Airbnb is "it depends"...  Sometimes you can control who remits the taxes, other times Airbnb won't no matter what, and still other times Airbnb will whether you want them to or not.  :-/

Collecting and remitting taxes 12 replies

Alin S
Aug 25, 2022 8:10 PM
Member for 3 years 47 posts

Found this article, really comprehensive: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-taxes

Collecting and remitting taxes 12 replies

Alin S
Aug 25, 2022 2:36 PM
Member for 3 years 47 posts

I'm not seeing a way in Airbnb to disable tax remittance.

I like the advice of being in control and making sure that taxes are done and filled timely and I would like to do that. According to the Airbnb Occupancy taxes doc "...is required by law to collect and remit local taxed on behalf of hosts.." and they list all the locations where they do this which includes pretty much all the US states.

so how exactly can I be in control in Airbnb case? or the answer is simply "you can't in the case of Airbnb"

Is there an easy way to set minimum nights without setting season? 1 reply

Shawn H
Aug 24, 2022 8:20 PM
OR Team Member Member for 4 years 300 posts

Hello! You sure can from the Rate Calendar (Tools > Rate Calendar). Rate Calendar overrides Seasons. Just select the dates you want, and then click Set Rules (or Set Rates). Make sure to leverage the Selection Mode options (Toggle, Range, or Columns) to make it easier to select the dates you're trying to change. For example, using Column would allow you to select Sun-Wed very quickly across months.

Is there an easy way to set minimum nights without setting season? 1 reply

LC House
Aug 24, 2022 5:24 PM
Member for 3 years 15 posts

I want to set Sun-Wed as 2 night min, and the rest as 3 night min. I also want to set 4-5 night min around holidays. Having to create seasons in order to set minimum nights is very tedious and time consuming for me. I want to be able to click on a date on the calendar and set min nights, just as I do on Airbnb or Vrbo. Does Ownerrez have this feature?

ACCIDENTALLY DELETED IMPORTED BOOKINGS 1 reply

Ken T
Aug 23, 2022 4:29 PM
OR Alum Member for 6 years 1704 posts

That depends... Where were they coming from?  It may be easier for you to write in to the Helpdesk with a full description of the situation.

ACCIDENTALLY DELETED IMPORTED BOOKINGS 1 reply

Rested a
Aug 23, 2022 12:50 PM
Member for 3 years 1 post

I ACCIDENTALLY DELETED IMPORTED BOOKINGS FROM OTHER CALENDARS. HOW CAN I BRING THEM BACK TO SHOW ON MY OWNERREZ CALENDAR? 

Booking widget not fuctioning? 2 replies

William M
Aug 22, 2022 7:49 PM
Member for 3 years 2 posts

Didn't click one button under amenities. Problem solved.

Booking widget not fuctioning? 2 replies

William M
Aug 22, 2022 7:36 PM
Member for 3 years 2 posts

Hi..
I am using a booking widget on my own site. I have it set to allow children. I have it in my rules to allow children. All rules,etc are applied to my property. HOWEVER...

The picture attached is what I get when I tested it out before adding the widget to my site-

No Any ideas, suggestions to fix this would be greatly appreciated.

Summary page for contracts/deposits 3 replies

Ken T
Aug 22, 2022 6:12 PM
OR Alum Member for 6 years 1704 posts

I have confirmed that, at present, there is no better way.

Hot Tub Selected on OR but not showing up on VRBO 6 replies

Ken T
Aug 22, 2022 2:12 PM
OR Alum Member for 6 years 1704 posts

This may be useful:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-quirks#airbnb-hot-tubs

If not, please write in to the Helpdesk with specifics so we can take a look.  A full resync of the property in the API connection sometimes helps too.

Vrbo API Integration Error 4 replies

Maria M
Aug 22, 2022 11:14 AM
Member for 3 years 14 posts

Hi Josh,

It had been resolved since last month. Basically, you just have to wait for Vrbo to do from their end. You’ll get the same error message until they are ready to do integration. 

Blocking weekends in a mutual property 4 replies

Ken T
Aug 22, 2022 11:01 AM
OR Alum Member for 6 years 1704 posts

At present, there is not.

You could probably hack a solution though: just make the weekend rates for the individual units something crazy high so nobody will book them.  Or for that matter, just make them the same price as the Whole House, in which case you don't really care if someone does.  :-)

Vrbo API Integration Error 4 replies

Joshua S
Aug 21, 2022 10:26 PM
Member for 3 years 1 post

Hi Maria,

 

I have the same error message, did your issue ever get solved?

 

If so,  what did you have to do?

 

Thanks

Josh