General Help and Questions

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I have a hosted site with OR and my domain name is through GoDaddy that includes an email address(Outlook).  I have that vanity email linked in OR which allows me to go into a booking and send an individual email to that guest and automated/triggered emails are sent from the vanity email address).  When a guest replies to any of those emails they do not show up in OR....I can go into a booking and see the outgoing emails but I can't see the replies from the guest or reply to their reply(I don't think I even get an alert email from OR that someone replied).  It would be very helpful to have all communication in one central location versus having to log into a vanity Outlook account.....Or maybe I am missing something?  

Yes!  This is a fairly common configuration, and will work exactly as you've described.

can you have 2 stripe accounts (depositing into 2 different banks) and set it up so that 1 property uses #1 stripe account and deposits into bank account A, and another property uses #2 stripe account for 2nd property which deposits into bank account B?

Is there a way to download the list of portal access users?  Trying to make a list on Mailchimp of owners and people to whom they have given access to their account 

Rather simple. You need to enable the trigger condition that "security deposit is on file". Also, I am puzzled why your sec dep is months in advance. It is usually reserved 2-3 days prior to arrival. In any case, you can set trigger conditions as follows. 

I currently use Beyond Pricing > OwnerRez > Airbnb

Right now I'm using Beyond Pricing to set discounts for:

• Duration of Stay (ex: 10% discount for 7+ days)
• Last Minute Bookings (ex: 20% off if reservation starts tomorrow)

So BP does all the math and pushes these discounts through in the form of a final rate. However, Airbnb also allows me to set discounts, and I'm wondering if I should manage my discounts within Airbnb instead? That way, Airbnb can acknowledge there is a specific % off promotion and hopefully provide a bump in visibility, rather than just seeing a lower price without any discounts.

Would love to hear your thoughts on this! I've searched and searched but don't really see people talking about this...

This is not currently an option, but it is part of the plans for the Messaging redesign that is coming up. Our developers are looking to expand the Trigger scheduling system to include a handful of additional options including Security Deposit completion.

My use case is this. I want a message sent to the guest informing them of the door code but I only want it sent after they have completed the security deposit. I do not want it to be time based (like two days prior to checkin) because that means someone could book three months in advance, complete their deposit requirement, and maybe a week beforehand they send me a message asking what the checkin instructions are. I think it’s a waste of time dealing with questions like that so the checkin instructions should be sent to the guest immediately upon them completing the security deposit. I also don’t want time based because that doesn’t work for same day bookings. 

Ownerez could fix this issue by allowing there to be an event based trigger upon scheduling the security deposit. If it can be done for the rental  agreement I’m not sure why it can’t be done for the security deposit.  

You are correct that Airbnb collects all guest payments themselves, so, you do not have to have your own payment processor if you are only using Airbnb.

However, we do offer the option to take direct security deposit holds for Airbnb guests:

https://www.ownerrez.com/support/articles/security-deposit-holds#airbnb

And, in order to use that function, yes, you would have to have your own payment processor configured in your OwnerRez account.  But this is up to you.

This response is udder BS. The customers are telling OwnerRez what would make the software better and more valuable and the dismissive response should be embarrassing to this company. There is a valid reason why ppl want and expect this feature. Every software (whether for short term or long term rentals) that I have ever used has had this basic function. OwnerRez just seems obstinate and indignant to the thought of this needing to change and appears to devalue our time and efforts by not addressing this. You might want to start paying attention to the ppl who pay to keep you afloat.

Gaslighting your customers into believing that you are graciously allowing them to access historical data for their properties as a "courtesy" is a bad look and could be an example of the indignant indifference directed towards us users.

Lastly, as far as I can tell from all the comments, NO ONE IS ASKING FOR THE PROPERTIES TO FULLY FUNCTIONAL AT NO COST! You would be right to expect ppl to pay for such benefit but that is not what we want! Having easy access to data is totally different from asking to have all the benefits of a fully functional listing for free. Equivocating the two is your mistake.

BTW. IF SOMEONE WOULD LIKE TO GET FULL SERVICES FOR FREE, JUST USE THE WORK AROUND THAT THEY PROVIDE HERE. LEAVE THE PROPERTIES SET TO ACTIVE EVERYDAY AND JUST CHANGE IT TO DISABLED ON THE BILLING DATE AND YOU WONT BE CHARGED FOR THE MONTH. AHHH! THIS WORK AROUND HAS TRULY BECOME A "COURTESY" NOW HASN'T IT?

Thanks Ken! 

I've setup a 2% discount for etransfers and will see how many take advantage of that.

Hi - I'm just getting my listing set up. Right now we are only going to be on AirBnb. We plan on scaling up soon but want to go live. Do I still need to set up a payment processor or will guests be paying through AirBnb? Thanks!

Sure, here are discussions of that issue:

https://www.ownerrez.com/support/articles/split-payments

https://www.ownerrez.com/support/articles/multiple-payments

Here is how to do that:

https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee

However, we do not generally recommend this, as guests find it to be a nuisance fee.

Hello! I am pretty new to OwnerRez and am about to collect my first Direct Booking through a custom quote for a guest. It's a rather large booking and they are requesting to either split the first payment across multiple credit cards or to allow additional payments towards it (ie. 25% in Dec, 25% in Jan, and the rest 30 days before booking). Is there a way to do this or does anyone have any suggestions on another way to help accommodate them? Thanks, Daniel

How do I setup a surcharge to charge customers for using their credit card? In Canada we are allowed to charge up to 2.4%

A surcharge is a fee that a merchant may add to a transaction when a consumer pays by credit or debit card.Surcharges for credit card paymentsAs a merchant, you have the option of adding a surcharge to a credit card transaction (except in Quebec). Some payment card network operators (PCNOs) forbid surcharging for prepaid cards.
https://www.canada.ca/en/financial-consumer-agency/services/merchants/credit-fees-merchant.html

But is there a discount I can give for paying etransfer? Maybe that's the better message I want to give?

Thank you will do 

the second point was that we are unable to read reviews on people making bookings through VBRO when using API.

If you're using our Vrbo API, don't worry about the countdown:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issues-questions#booking-request-countdown

Not sure I understand your other question though, please write in to the Helpdesk with full details.

I'm trying to create an AirBNB Template that pulls in the guest's Touch Stay digital guide that's specific to their booked dates (Touch Stay guide books are set to make the address and wifi info available 1 day prior to their stay). I followed this guide: https://www.ownerrez.com/support/articles/touch-stay#how-to-send-guidebook-links-to-ownerrez-as-field-codes, but it seems like it only works for Email Templates. When trying to create the AirBNB Template, I'm unable to insert a link, nor am I able to bring in my Custom Field Definition (ie., {BXTOUCHSTAYLINK}) into the AirBNB template. Is there a way to get this to work for an AirBNB template? 

Hello,

would appreciate some guidance here,

when guests book via VRBO we are notified that we need to accept the reservation and a countdown clock begins. We accept the reservation in ownerres and VRBO does not remove the clock nor are we able to accept the reservation on the VRBO site. What do we need to do.

secondly when guests book we are not able to see how they have been reviewed. How can we resolve this?

thanks

Thanks, I’ll try that. 👍🏼

Not really, as that's kind of out of scope for OwnerRez.  We can certainly point you to where you'd want to use HTML and CSS in our Hosted Websites, but as for HTML and CSS themselves, there are a great many resources on the Internet to learn about them better than we could reasonably teach.

We do have some snippets of useful CSS available in the support docs:

https://www.ownerrez.com/support/articles/hosted-website-css-magic

https://www.ownerrez.com/support/articles/css-magic-widgets

No, but, once a guest has booked, you can export your contact list from OwnerRez into Excel, and then most likely import it in one go into your mailing list program.

Hi UstlcRentals,

We'll send you an email to dig further into this!

Yes - in both Property Rules and each individual Season, there's an array of checkboxes where you can select what days checkin and checkout are and are not allowed.

Hello

I for one could really benefit from a seminar or "cheat sheet" on how to expand functionality on our hosted websites.

Topics such as HTML, CSS, etc.

Has OR given any thought to having such a presentation?

Thank you

Hey folks, is there a way to embed a link to my email subscription form in the booking process? It would be great for guests to have the opportunity to subscribe automatically during their booking, so I don’t have to input their emails manually into my mailing list later. I tried creating a custom booking field, but I can’t figure out how to make it a clickable link. 

I have my rates set to $100 weekday and $115 weekends.  I have a 5% increase set for airbnb. On airbnb my rates show as $95 weekday and $121 weekends.  That's less for weekdays, which don't make sense... and more for weekends, which is right. Just looking for some clarity on the situation.  

Thanks in advance

- Lacey

Is there a way to set up the booking so guests can't check in on Sundays?

Tecipients can choose to unsucribe to the alerts.