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Request for Contact Info (real email address) and Signing

This support article is out of date. For more current and complete instructions, please see the Trigger Examples support article.

When guests book using an OwnerRez Hosted Website, or your own website using OwnerRez widgets, they are taken through a checkout process that collects their email and requires them to sign your legal rental agreement.

When guests are booking on a major listing site like Vrbo or Airbnb, of course, they aren't going to go through this process.  You have to do it another way.

OwnerRez users should be aware that some email systems (yahoo, hotmail, etc) may have additional security settings that may not allow clickable links for messages from unknown senders.

Guest Data from Different Channels

  • Airbnb has removed the platform (a.k.a. proxy or pass-through) email address function (e.g. jane-xyzxyzxyzxyzxyzxyz@guest.airbnb.com). For instructions, see the Ask Your Guest to Sign Your Renter Agreement section of the Trigger Examples support article.
  • If you are using an API connection to TripAdvisor, or Booking.com - the API connection will not give you the guest's real email address.  They only give you a fake temporary proxy email address that goes through their server.  But it is able to handle real email, so the method discussed on this page will work: the trigger can automatically send out an email template inviting the guest into an OwnerRez process that will obtain their real email address and get an e-signature on your rental agreement.
  • If you are getting bookings from Airbnb/Vrbo using an iCal calendar import and Channel Bridge: no email address is provided via iCal.  But when you run Channel Bridge, it will obtain and populate the email address available - real for Vrbo.  Channel Bridge offers a checkbox option to fire on-create triggers much like the API process above.  This method works here too.
  • If you are connecting to Vrbo using the API, you are automatically given the real email address.  So the on-create trigger and email template can go out automatically to get the guest's e-signature on the rental agreement. Since we already have their real email address from the API, they don't need to provide it again, but they can update it in this process if need be.
  • FloridaRentals and Houfy send inquiries, not bookings, so the guest will reserve and finalize the booking via the normal direct booking flow.
  • For Airbnb, Vrbo, and HomeToGo, if you are using the API, you should specifically state in your House Rules that your guests are required to sign your rental agreement.  This is in the API settings.  If a guest refuses to sign, they are violating your House Rule, and you can cancel their booking without penalty.

Message Templates

OwnerRez has a number of message template examples for you to copy in the Ask Your Guest to Sign Your Renter Agreement section of the Trigger Examples support article.

Why This Trigger?

With Booking.com, and TripAdvisor, the guest's email address is set as the proxy email address provided by the channel.  The guest's real email address (Gmail, yahoo, personal, etc.) is not shown or available.

For instructions, see the Ask Your Guest to Sign Your Renter Agreement section of the Trigger Examples support article.

This is very frustrating for owners/PMs because you need to know your guest's real email address so that you can contact them directly and not have the channel strip out content or shut off communications later.  The only way to get the guest's real email address is to ask for it directly.

Create Trigger 

For instructions, see the Ask Your Guest to Sign Your Renter Agreement section of the Trigger Examples support article.

Channel Bridge

If you are using API connections, this email will be automatically sent when needed.

If you are using Channel Bridge, don't forget to check the "Send Create Triggers" checkbox: